Avis clients sur ShapeNet

ShapeNet Review

Commentaires : I run my entire business through shape. I absolutely love it!

Avantages :

From the very beginning I was incredibly impressed with all the functionality. It does everything! It's easy to use, and the customer service is the very best across the board. They respond immediately and are so incredibly smart and know how to fix anything I mess up.

Inconvénients :

There is nothing I don't like. Everything is always taken care of.

Best I've found

Avantages :

The [SENSITIVE CONTENT] is one phone call away. I've worked with a lot of companies for various services and the defining factor in quality and performance across the board is: How involved is the [SENSITIVE CONTENT]. [SENSITIVE CONTENT] Is very involved in the daily decision making and development of Shapenet and it shows. The customer service is great! the staff knows my name and is happy to interact with me about any issue. They are always improving, developing new ways to engage customers. I'm very impressed

Inconvénients :

There are a few (very few) functions that aren't ironed out completely. I have a unique business model where all staff acts as managers (sale, PT, group X, customer management, etc.) in different ways depending on projects they are working on. So building that functionality in the system takes a few extra steps. I also have a large service menu associated with membership and sometimes adding those services onto each membership is labor intensive. However all of these things are totally manageable and I would recommend this service to anyone.

Horrible Experience and BIG mistake (Owner, couldn't care less)

Commentaires : Horrible Experience with this company. I'm shocked that they have any clients with an experience like this. I had elected to use this company for all of our . After not meeting the conversion deadlines, as promised ,we decided to not use their services and gave notice. It should be noted that they promised many features on the software that we required but found at the time of conversion that they were available but in the future. To make a long story short, they continued to bill our companies credit card even after notice was given not to. When we emailed the company's Owner regarding our dissatisfaction regarding the service from Shapenet and the unauthorized payments, he basically replied too bad but we never promised. So we were basically was charged for software which was never converted or even used. I would definitely do my research with software companies before you buy because this was a big mistake. The last software we had was great (Aphellion) and used for almost 20 years. Very disappointed.

Inconvénients :

Promises of features that were never installed.

Great experience using the system and customer support. Some issues with reports and functions.

Commentaires : Financial data capture, integration of schedule and facility use,trainer and customer data detail for measuring efficiency and productivity.

Avantages :

System features, data capture and reporting functions are excellent. System downtime is minimal. The financial data and downloads are a great feature excellent.

Inconvénients :

Needs better integration of features to allow easier and quicker data input during busy hours. Too many features require replicating data entry such as; adding subsequent members of the same family requires , setting up rentals and closing multiple stations,closing adding members and closing out classes and members in them requires screen refresh on every attendee,payroll download is confusing. Field names and services do not match between system and system fields, Would like to set our own thank you letter. Frequently new updates cause problems with current functions. Needs better Beta testing. Downloading data supposed to go to Excel but instead always defaults to Unicode drives me nuts because I download a lot of reports and have to convert everyone. Payroll summary picks up field that I don't want and have to reconfigure for every employee. Example the date field is always off by one cell. There is another field that has no purpose at all plus the classes pick up the class itself as if it were a person in attendance. In the financial data the income categories should show number counts when applied to multiple categories. You can only get number # count data by looking at one category at a time. When closing stations we should be able to close multiple stations on the matrix versus having to close each one then wait for the screen to update close the next one etc etc ad nausea. The process of submitting a support ticket could be streamed lined.

ShapeNet Review

Commentaires : I have been using SHAPE.NET for over 8 years and it is the best club software out by far

Avantages :

The software is easy to use, the [SENSITIVE CONTENT HIDDEN] is very hands-on and he has a fabulous staff, [SENSITIVE CONTENT HIDDEN] is incredible, she always answers the phone when I call, she handles all the problems I have immediately, she is just unbelievable. She makes my shape.net experience very perfect.

Inconvénients :

If theres a problem having to do a support ticket

Support from rep is OUTSTANDiNG !

Commentaires : Shapenet software is outstanding. Even better is the support we have received and most recently the support from reps.
Rep has worked tirelessly to help us set up our payroll system and never ceases to amaze us with her responsiveness and involvement.
She and the entire company make us feel like we are their only client.
I would highly recommend Shapenet to anyone considering software for their fitness facility !

Avantages :

Flexibility to handle very large list of services, financial transactions and hstorical data. Most impressive however is their support staff. see comments below. The company's willingness to implement customer suggested changes is unique in this business.

Inconvénients :

We would like to see league application software and understand they are working on this now.

Many times we deal with server issues and a slow system.

Avantages :

We like the customizable program. It works well for our business purposes. Has many great features, some we use, some we don't

Inconvénients :

so many options, can be overwhelming for a new user. Proper training from the begnning of the use of this product would be beneficial.

I love shape net fornits functions once you have experience with it.

Commentaires : Allowing our staff to easily read the details and status of each member.

Avantages :

The checkin is easy and the display is clear for each individual once they are put in the system. The input is fairly easy and there are a lot of functions to use. Each individual to be implemented takes about 3 minutes which is nice.

Inconvénients :

The functions are relatively scattered and difficult. Especially the class calendar and scheduling and ease of use for packages purchased and user scheduling. Also, it's difficult to find the website for individuals since there is another ShapeNet company in the search. It would also be nice if when purchased someone would come on site to show how to use many of the functions, once someone ourchaees the software.

ShapeNet is the best software for anyone running a personal training business.

Commentaires : It's how I run my business.

Avantages :

The customization is awesome. I have been able to tailor the system to fit my business. It is also very easy to learn and use.

Inconvénients :

The customer service could be a lot better. The system is down or slow a lot more than it should be.

Fitness Studio Florida

Avantages :

Ease of use and price. Great support and team

Inconvénients :

Graphics on pages and a little clunky with scheduling - drag and drop not great .

Overall pretty good

Commentaires : The biggest benefit is that it Web-Base and our old system was not, but for the most part I think they all are now.

Avantages :

Web-based and the functions that are there are for the most part fairly easy to use. The more you use it, the more valuable it is.

Inconvénients :

Doesn't really give me a true picture of my overall profit now or compared to previous years. HTML emails are difficult We would like to be able to schedule Tanning minutes

It's ok, just not super excited about the over all experience. We've been using it for a long time

Avantages :

Easy eft and availablity to enter a member into the software. It's also easy to find a membership/ client for pos.

Inconvénients :

Lots of glitches. It feels like we see something weekly that is being fixed.(which is good that it's being fixed, but why so often)

An improvement from our old system, but still lacking in some areas.

Avantages :

It's internet based and accessible from anywhere. This has been a game changer for our department! I can work off-site, which has been wonderful! Customer support is light years better than our old system!

Inconvénients :

Appearance needs an update and ease of use is still lacking in some areas. While customer support does get back to us quickly, sometimes the answer is "sorry, there is nothing we can do about that problem." I wish the team would take more initiative on improving their product and listening to the customer's needs.

Shapenet provides a great value

Commentaires : The Shapenet reports have been vital to our business. We use financial reports on a daily basis

Avantages :

The best thing about Shapenet is its customer support. The Shapenet support team is EXCELLENT and is responsive to all issues. This is something people underestimate when purchasing software, but it is extremely important. I would recommend Shapenet for this reason alone.

Inconvénients :

Shapenet takes some time to get used to. Front desk employees coming from other gyms complain that it is not user friendly.

Shapenet has been very helpful in our different requests and customer support.

Avantages :

The software is user friendly with many different features depending on the needs of the business. We use the software within our gym for our member database, check-ins, payment history, recurring billing and the features allow us to adapt to our specific needs.

Inconvénients :

The system works well, not really any complaints. The only issue we have is sometimes the speed of the system, however, this could also be due to internet related issues and not the system.

We enjoy the team - they have always been very helpful. The software has a lot of functionality.

Commentaires : Great value - great functionality - open to feedback and lots of help.

Avantages :

It has a lot of features that I haven't even begun to explore. I also like that Shape is open to suggestions and very helpful with issues.

Inconvénients :

It is not very intuitive and we find it difficult to train new employees. It has a very large learning curve. Some processes are a little cumbersome and could use some quicker shortcuts etc.

System does an average job in meeting our needs

Avantages :

Was an affordable option to a new start up business.

Inconvénients :

It often takes multiple steps to accomplish a goal. Need to look multiple places for information. Client financial information seems to look different depending on what screen you're looking at. Not intuitive. Response time to questions can be long and often Shapenet is unable to answer our questions without first researching the answer.

I wouldn't be able to run my business without Shape

Commentaires : It makes my day to day so much easier.

Avantages :

The customer support team is amazing. I like that you can do so much with the billing and alal of the different functions that you can do within the software.

Inconvénients :

How many steps required to put members into system. Can be complex to train employees as some of the functions are just too complicated to train.

Great Software

Commentaires : Our over all experience with ShapeNet has been great. They promoted customer service and they have delivered on that whenever we have a question or need assistance.

Avantages :

I love the fact that the software is married to our door system. Being able to see who is actually utilizing the gym has helped us with our member engagement. We also love the texting system.

Inconvénients :

I do wish the software would create a report a list of memberships who are not utilizing the gym ( or using the door code system). I would also like the declined payments to auto process the next day.

Love the software. Customer support needs help.

Commentaires : Customer tracking.

Avantages :

Features and the new app. I also like the reports that are available including all the financial reports, democratic reports and the marketing reports.

Inconvénients :

I can't call and get a person on the phone. I need to leave a message or put in a ticket. Takes too long.

Awesome

Avantages :

Ease of use, and the customer service is awesome! Every time I reach out to support team... they always help me solve my problem extremely fast!

Inconvénients :

Some operations/functions can take too many steps to get to where you're going and could be streamlined

Excellent product and a very personable staff.

Avantages :

Shapenet is always improving the software to needs of user. Customer service is very prompt and thorough on request.

Inconvénients :

That Shapenet was not yet in existence when I opened my first gym. If it had been open I would undoubtebly had my 2nd gym open much sooner.

Extremely good membership software

Avantages :

Cloud based. Tech support. They update software frequently and mostly by requests. All staff very friendly and approachable and make appointments to go over whatever.

Inconvénients :

ShapeNet can do almost too much so sometimes hard to navigate.

Great customer service. Pro active with there clients.

Commentaires : security,

Avantages :

Easy to use. Easy to figure out. I learned most of what i know from, playing around with soft ware.

Inconvénients :

There are a lot of functions that I haven't had time to learn. So I could be getting more for my business if I spent some time doing webinars,

ShapeNet software has saved me time while giving me the comfort of knowing memberships and services

Avantages :

The functionality of syncing services with trainer sessions and payroll all together. Saves time by not using all the excel spreadsheets I use to have in place...

Inconvénients :

Corporate account membership billing procedures need attention. When printing invoice for a company with services and monthly dues there is no way to post a partial payment or even print one page bill. The monthly invoice is 20 pages long...