Avis clients sur SAP Customer Experience

Great CRM tool

Commentaires : I had an enriching and educational experience as I got to learn a new skill using SAP CRM

Avantages :

The feature I like best about SAP is its adaptability, it can be customised very easily as per the customers needs and the relevant sector.

Inconvénients :

It takes some time to learn to use the software, which might seem tedious to beginners but post that it is easy to use

SAP Customer Experience review

Commentaires : Overall my customer user experience is quite positive and I'm looking forward to using it again

Avantages :

AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me

Inconvénients :

The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand

An end to end solution with seamless integration capabilities

Avantages :

SAP CRM is a very robust product and SAP has done well over the past decade to cater to the CRM needs of customers across industries. The best part of SAP CRM is that it not only integrates seamlessly with other SAP softwares but also with various non-SAP softwares providing options to enterprises to keep using certain legacy systems at the same time. CRM solutions in general are very customer centric and SAP has done exceptionally well over the past few releases to come up with advanced features like Social Media Integration to capture market vibe in a more structured and organized fashion. While some of the core CRM modules keep getting better with frequent bug fixes, focus has been on adding new features to cater to industry specific needs. Another important aspect of this software is its ever improving UI. Since CRM 7.0 there has been considerable change in the UI which I should say is extremely friendly now. For customer who want to deploy SAP CRM solution faster, SAP provides them with Rapid Deployment Solution which reduces the implementation time and cost drastically. SAP CRM Best Practices are now successfully used across industries as a proven tool to successfully run business. SAP CRM on HANA platform has made data retrieval a very quick and hassle free affair. SAP also has a great community of developers and professionals who help to share ideas and answer questions when it comes to configuring and customizing their solutions. Another important thing is that for customers who do not want to invest in huge IT infrastructure , SAP CRM comes as an on demand (cloud) solution with most of the features from its on premise version.

Inconvénients :

SAP CRM releases newer version at a relatively slower rate than most of its competitors. Configurations in SAP CRM backend still remains pretty complex and require highly skilled and experienced professionals to do so. Though SAP CRM can be used as a standalone product but the usability is drastically reduced when SAP ERP is not implemented. Standalone SAP CRM analytics is very basic in its present form and cannot cater to customer need without complex customization.Lastly, lets face it, SAP solutions are still heavily priced compared to other vendors and quite understandably SAP CRM consultants are pretty expensive to hire.

My review for SAP Customer Experience

Avantages :

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

Inconvénients :

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.

A hearty program to organize details

Commentaires : Helpful but exhaustive.

Avantages :

SAP gives the user the ability to organize multiple operations and is transparently available to anyone in the company to view and edit if need be. Helpful for large companies to create and organize portfolios for individual transactions.

Inconvénients :

I found SAP to be a steep learning curve as there are many steps to do just one thing. It is not very creative and can be more of an exhaustive step in the job process than a streamlined step. It communicates with multiple internal parts so one change in one part may affect another so being highly detail oriented is recommended for this program.

Sap Customer Experience

Commentaires : Not so satisfied, but the product (products in a package) are getting better with years,

Avantages :

Support ticketing option is a nice feature. Works great in a bigger companies. The response of a support engineer is another topic.

Inconvénients :

Very slow software. Often crashes under heavy usage on the same page. Mobile support not done properly.

Excellent Tracking

Commentaires : This is been a great tool to help us better serve our customers

Avantages :

Easy to keep track of and work through customer complaints. This is a great tool for surveys to inquire about the customer experience.

Inconvénients :

Training can be cumbersome and difficult to work through

SAP as a primary tool for managing Customer Expierience

Commentaires : Good - it is easy to get the job done with SAP, but the user experience is quite poor.

Avantages :

SAP offers a lot of features than can address most of the possible business cases.

Inconvénients :

The User Interface and User Experience is on a very low level - the interfaces seem to be very outdated when compared to the modern competitors.

World Class Product

Commentaires : Excellent product

Avantages :

Excellent features, and quick and easy to handle.

Inconvénients :

More graphical view, would have been more success to this product

SAP CRM is powerful, but lagging behind

Commentaires : I was part of the implementation team that implemented SAP at my company and a consultant at 2 other clients. This is a powerful software that can transform company’s customer service if you follow best practices.

Avantages :

Configuring SAP is always challenging but CRM module is relatively easy. It’s web UI is Easy to use and highly recommended for companies running sap already.

Inconvénients :

Tweaking or making new changes in a live system is both risky and difficult. If you are an expert in web interface and programming, it’s still easier.

One of the best commerce platform out there

Commentaires : I have found SAP hybris a complete package with all the relevant features required in any e-commerce application. A lot of third party integrations has made it more usable and integrated with other systems. It also has presence on SAP cloud.
So, overall its a good product.

Avantages :

1. It provides e-commerce functionality to the businesses, which helps in direct selling of the products from the producer to the consumer. 2. It provides almost all the e-commerce functionalities, and a lot of third party integrations for media(images, videos, etc.), tax calculations, payment providers, and a lot more already out-of-the-box. The product also has ample space to expand and customize the existing platform as well as per the business requirements. 3. After the acquisition of SAP, the product has been changed to make it adaptable to SAP environment. SAP has provided a lot of integration channels to integrate it with other SAP products, for example, SAP Revenue, Billing, Marketing, Sales and Service to name a few. As a result, it helps in overall revenue generation of the businesses. 4. The product has been extended into major industries apart from only retail. 5. There is a lot of improvement going on with every release and the product is always up-to-date with the latest changes in programming languages and in incorporating other new technologies.

Inconvénients :

1. There are still a lot of legacy bugs that needs to be fixed even in the core platform and commerce modules. 2. A lot of common functionalities are still not being provided and need to be implemented by the solution providers in every project. Such common functionalities can be provided out of the box. One such feature could be GDPR especially used within the projects involving EU sites. 3. SAP needs to focus more on technical improvement of the project and not just on marketing aspects. 4. SAP needs to publish a common set of steps publicly for the partners providing the solutions, starting from the setup of the project until the go-live of the project to avoid delays and to build better customer reputation.

Description of SAP CCS CRM

Commentaires : SAP CCS (CRM) It is the most complete platform in the market. It adapts easily (implementation) to the cases of the electricity industry (which is my experience), from the commercial area, customer service and its perfect connection with the MM material modules and sales and distribution SD, ... FI ... I enter others. The workflow is really his strength."

Avantages :

The way it leads from real life to the workflow. The integration of activities and their implications in real time with the areas through the ERP. Speed as you can adapt, improve and learn on the go.

Inconvénients :

Nothing. I should only indicate that the possible failures are in the training. They must ensure that SAP teachers have knowledge of field and SAP technology. When this happens everything is really excellent

One of the best CRM Software to use for large companies

Commentaires : Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.

Avantages :

This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Inconvénients :

Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

Truthfully user friendly.

Commentaires : Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Avantages :

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Inconvénients :

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

They are big for a reason - it's a functional and dependable system

Commentaires : You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Avantages :

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Inconvénients :

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

All in one CRM but slow and complicated.

Commentaires : Overall, this software is for the advanced users only. Not too user friendly and very slow. I would still recommend it if you have the patience on learning on how the software works.

Avantages :

All that you need is there. You can compose an Email, create reports, sync it to your soft phone, data entry and all the information that you need. With just a click on the search button, everything that you need will be there. Great customer support too! Downtime will not take so long before it gets fixed.

Inconvénients :

Sometimes all the clicking is so complicated. The software is super slow. Sometimes it will take forever to load up specially when you open multiple tabs. Crashes most of the time even if you have a fast computer. Very complicated commands that it will take time before you figure them out.

SAP hybris

Commentaires : I have been using SAP Hybrid for the past 8 years and would say it's the recommended framework for the current E-Commerce.

Avantages :

Ease of building the e-commerce applications using out of the box accelerator functionality. Dynamic building of promotions which helps non-technical person to build variety of promotions.

Inconvénients :

I find SAP hybris documentation is not unto the mark which makes new people quiet difficult to learn SAP hybris.

Convenient and accessible

Avantages :

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Inconvénients :

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

360 degree of customer with full SAP CRM cycle

Avantages :

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Inconvénients :

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Customer Service SAP

Avantages :

There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.

Inconvénients :

Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.

all the set of materials to buy for an assembly must be configurated on SAP on the company where ...

Commentaires : to manage and have the information on real time of all the areas of the company where im working ...

Avantages :

its a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more ..

Inconvénients :

when start using this the commands or instructions can sound stranges but with the time all pass to forgot ..

Gets the job done

Avantages :

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Inconvénients :

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

Very reliable e-commerce platform

Commentaires : I've been a QA for several hybris implementations, the best of it is that everything can be tracked and all info is easy to find and configure on backoffice.

Avantages :

The new backoffice interface is way more user friendly that the previous HMC console

Inconvénients :

Standalone cockpits are still very slow and not very intuitive

Get Salesforce instead

Commentaires : I solved absolutely nothing with it.

Avantages :

I am going to be honest here, and it is true. I give a chance to every software I try. I truly do. SAP has the tools to handle CRM stuff like some CRMs.

Inconvénients :

SAP CRM is a mess, it has cost the company I implemented this for a LOT of money. it's UI is horrible. It looks like its out from the 90s and it runs and goes down a LOT. It hangs up with no solution other than bring down the whole system and bring it back up.

Best software to connect data of a organization

Commentaires : I'm using this for the procurement and purchasing purposes in our organization. It's very easy to update to the system and get approval through system as well

Avantages :

Can enter data and use to connect all the stations of a organization

Inconvénients :

Nothing much I dislike about the SAP system