Avis clients sur Convoso

La meilleure plate-forme facile pour booster la productivité d'une entreprise

Avantages :

C'est rapide, efficace, personnalisable, rentable et facile à utiliser. J'apprécie la mise en page et l'interface conviviale, de plus on a une plus grande visibilité sur les performances de l’équipe et les domaines à améliorer.

Inconvénients :

Il faut améliorer les rapports et l’exportation des données

Great auto-dialer

Avantages :

Never have to wait long, multiple outbound calls are made at once and waiting is never an issue.

Inconvénients :

I honestly can't think of any negatives. It workes perfectly for my needs.

Best-in-class Call Center Dialer

Commentaires : Overall, Convoso has helped our call center scale from 40 to 100+ fully remote agents over the 2+ years we have been on the platform. They have a team dedicated to driving your success, and have helped us improve in all dialing KPIs from our previous dialer.

Avantages :

Convoso provides an industry leading, all in one platform for both Outbound and Inbound Call Centers. Their main strengths and value props are in: Outbound dialing capabilities, granular and custom reporting, DID management, API capabilities, and more.

Inconvénients :

The agent-facing dashboard could use further advancement, including more extensive gamification.

OK dialer with lots of issues

Commentaires : Convoso is an ok dialer with a high price tag and a litany of issues that have plagued our call center. Despite their supposed "highest level support", we've encountered problem after problem. The dialer is decent for setting up drip campaigns and workflow automation, and you'll like it if UI is very important to you, but for us it lacks important features such as a true speed to lead report and the ability to block calls from specific states. Additionally, when issues arise that significantly impact your call center's operations, they won't credit you for the impacted minutes and usage, despite charging you full price. Some of the issues we've experienced include the system intermittently stopping dialing, agents getting stuck in the GUI for months, having to manually log out and log back in, call degradation so severe that agents couldn't make calls, random call centers appearing in our agents' headsets, the dialer being down entirely, and more. While the Convoso team is adept at apologizing, we would advise anyone considering this dialer to have low expectations and prepare for a steady stream of problems. We currently operate with roughly 60 agents on the platform and these issues have prompted us to hold off on moving the bulk of our employees to the platform and has us rethinking our dialer choice.

Avantages :

+ Nice UI and design + Easy to navigate

Inconvénients :

+ Constant issues and bugs one after the next + You're locked into their ecosystem and overpay for DIDs and DID management + Above average cost for the platform as a whole

Great Product!

Avantages :

I really appreciate how easy it is to use Convoso. As a remote employee I am able to stay engaged with the company I work for. I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

Inconvénients :

I have not had any negative experiences using Convoso.

Convoso

Commentaires : I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

Avantages :

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

Inconvénients :

I cannot recollect any cons I can speak of

Convoso is a fantastic system

Commentaires : Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal!

Avantages :

The best part of the software is the ease to move and manipulate the data to help drive performance!

Inconvénients :

Agent licenses are not dynamic (not based on concurrent users)

Does what we need

Commentaires : Support is always very good and we have had no major outages or issues. Overall happy with our service.

Avantages :

DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.

Inconvénients :

Expensive telecommunication charges. Above the industry average with not much wiggle room.

Great capacity for the price

Avantages :

This software has immense capabilities and has allowed us to be more dynamic day to day in our sales process.

Inconvénients :

Because the system is capable of so much, and because some settings are similar or override one another there is a learning curve to understanding the structure and logic behind the system.

Convoso review

Commentaires : I use it everyday for work and it’s been fine.

Avantages :

It’s easy to use. For the most part the calls come in clear and don’t have to many issues with sound.

Inconvénients :

The calls will drop if you don’t have a high speed internet connection.

Great for outbound dialing, polishing needed

Avantages :

It's very easy for our end-users to use. It just works after setting up. Copy & paste campaigns.

Inconvénients :

Lots of bugs. No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.

Good dialer. Great customization

Avantages :

I like that it is fully customizable from color schemes to user types and user permissions. You can tailor it exactly to your needs.

Inconvénients :

The customizations and settings are confusing and difficult to set up. There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day. Simple settings like configuring company voicemail become overwhelming endeavors that are not easy to remember for the future.

Convoso User

Commentaires : Great!

Avantages :

The software is easy to use and no issues

Inconvénients :

Customer support has been non-existent at some points in our relationship

Financial Contact Center B2C and B2B

Commentaires : Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.

Avantages :

What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.

Inconvénients :

The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.

Convoso Review

Commentaires : Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.

Avantages :

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Inconvénients :

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

Convoso In Use

Commentaires : I love how easy Convoso is to use, and to train new user on. It is very easy to navigate. The only negative issue is when the system has delays or call connection issues for us. Overall I am happy with the service we get from convoso.

Avantages :

Visual Appeal & Easy of Use. Convoso has a very colorful and easy to navigate structure. It makes it very easy to teach new users and to quickly move through the process on calls. And it is nice that it isn't boring to look at, very visually appealing to use.

Inconvénients :

The way the system often has lagging or agent issues. It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.

Overall easy to use

Commentaires : For the most part, it is easy and functions well. From time to time, it can freeze and is usually easily resolved by our IT Team.

Avantages :

Layout as far as dispositions and features are easy to locate and use.

Inconvénients :

Recommend if they you have not done so already, providing companies with easy to use guides or FAQs. It would be great if we could do a call back setting and easily go back into our other settings without having to log out and then log back in. We lose time in our dialer due to this.

A good entry level dialer

Avantages :

Scripting is very straight forward and easy to use. Campaigns are easy to create and manage. Agent management is simple with a straightforward dashboard.

Inconvénients :

Customer help is a work in progress. For significant technical issues (which still happen too often), finding the right resource to provide support is a challenge. More complex configurations in Convoso are either limited or not possible. For example, setting up agent skills, while doable, is not feasible in the Convoso interface which requires several navigations through different web pages to make adjustments to each individual agent. This makes updates nearly impossible at scale. The team has a lot of work ahead in their roadmap to advance their capabilities to the level of some of their more expensive competitors.

Friendly and very approachable team

Commentaires : We've tried many different phone systems in the past, but no one has ever beaten convoso's support team and the system functionalities.

Avantages :

I like their team, They will extend their efforts just to make sure the satisfaction of a customer is met.

Inconvénients :

Like all systems and programs, I've experienced a minor bug or glitch when we were using this. It won't affect the overall performance.

Convoso's system and team are amazing! They take care and consideration of their customers needs

Commentaires : We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

Avantages :

I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

Inconvénients :

There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Great things from Convoso

Commentaires : It has been great so far! We have been using it for more than 1 year and we didn't have any major problems with it.

Avantages :

User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing

Inconvénients :

Nothing as of the moment. Convoso is giving us a bang for our buck. Everything is working great!

Our most valuable tool we use.

Commentaires : cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

Avantages :

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Inconvénients :

The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

Convoso is our beating heart

Commentaires : I have been impressed and quite satisfied with all Convoso has to offer.

Avantages :

Ease of use and feature rich! We love all it has to offer.

Inconvénients :

The only thing I could ask for is AI, but then I wouldn’t need my employees we love!!!

Great Lead Management

Avantages :

Convoso is perfect for lead management. Allows you to easily organize lists and workflow automation. The agent monitor page is one of the best features to be able to view what agents are doing, help guide them through live calls, and send broadcast messages to the whole team.

Inconvénients :

The only con I would say is that there are a ton of features in the admin side. It takes time to learn what each feature does.

Convoso Agent Review

Commentaires : On average per month, convoso works well for most of the days - maybe 2-4 days per month there are connection issues or system issues

Avantages :

assigning campaigns , skills levels, and other user functions is easy and quick

Inconvénients :

forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call