Avis clients sur RetailEdge

par High Meadow Business Solutions

Note moyenne

  • Note globale
    4,7 /5
  • Facilité d'utilisation
    4,6 /5
  • Service client
    4,8 /5

En savoir plus sur RetailEdge

Logiciel de point de vente performant et abordable ; système de point de vente et logiciel de gestion des stocks intégrés pour les commerces de détail.

En savoir plus sur RetailEdge

134 avis affichés

Eric M.
General Manager
Vente au détail
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 02/11/2017

"We have been using RE since 2007 and have been very happy overall."

Commentaires: It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.

Avantages: The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Inconvénients: I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.

  • Source de l'avis 
  • Publié le 02/11/2017
Donna S.
CIO
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/07/2020

"Reliable, full featured and affordable POS"

Commentaires: I can perform all of my inventory management processes and sales from anywhere. Even when I travel to Trade shows across the country, I am never impacted by internet issues.

Avantages: This is a full featured POS and inventory management application that can run with or without an internet connection. All of this at a very reasonable initial investment price.

Inconvénients: It does not integrated with my website database, Magento.

Réponse de l'éditeur

envoyé par High Meadow Business Solutions le 13/10/2020

Hi Donna, thank you for the kind words! We do have an integration with Magento through a third party called Modern Retail. Feel free to give us a call or email if you'd like to learn more!

  • Source de l'avis 
  • Publié le 30/07/2020
Melissa D.
General Manager
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 02/11/2017

"Mostly good, with a few major frustrations."

Commentaires: Ease of checking out customers and keeping track of inventory.

Avantages: Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

Inconvénients: Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

  • Source de l'avis 
  • Publié le 02/11/2017
Joshua H.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 21/11/2020

"Don't spend too much on your POS!"

Commentaires: Customer service is great. I am very happy. I would recommend to others (and have)

Avantages: I loved the price. But I did a lot of research before I bought. It took me months to decide. I loved that I could use my own hardware. It really does it all. The price compared to other companies is 50-70% lower with more features and no annual fees if you don't want the latest version. Room for expansion is awesome. Adding another terminal does not cost an arm and a leg with other products. To have a non-web based POS software that does it all for this price is amazing.

Inconvénients: When you first buy it you don't get full use of the software until you talk to a rep. It would be nice just to have a license key.

  • Source de l'avis 
  • Publié le 21/11/2020
Sara T.
Owner
Santé, bien-être et fitness, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 14/11/2019

"Feature Rich, Robust & Easy to Use Store Management Software"

Commentaires: In investigating RE, I emailed the company many, many times. I always got a prompt, complete reply that covered all of my concerns. They were patient and helped me transfer data twice, as the new computer crashed and had to be repaired, then the software reinstalled. In refining the program for my vitamin shop, they have been helpful every step of the way, often offering solutions from their own experience using RE.

Avantages: -soft learning curve
-excellent reports
-feature rich
-extreme value for the price
- wicked awesome support
-easy to update inventory

Inconvénients: - minor tweaks that may well be built in later- just getting used to another system, nothing really against RE

  • Source de l'avis 
  • Publié le 14/11/2019
Melissa C.
Owner
Impression, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 15/10/2019

"Great system especially if you're internet is not stable"

Commentaires: It works well with our current system.

Avantages: We chose this software because we didn't have to pay a monthly fee (except for support). We liked that the inventory and reports are all included.

Inconvénients: The software was a little confusing in the beginning. It's expensive to get new workstations but it pays for itself eventually when you use it for a longer amount of time.

Réponse de l'éditeur

envoyé par High Meadow Business Solutions le 01/11/2019

Hi Melissa, great feedback! We aim to keep your cost of ownership low with reasonable prices and little to no monthly fees so more money stays in your pocket. :) Thanks again! -Kayla

  • Source de l'avis 
  • Publié le 15/10/2019
Jen S.
Office Manager
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/11/2020

"Retail Edge gives us all we need and more!"

Avantages: The reports available are wonderful. I like that I can create/customize the reports I use most frequently and save them as "memorized reports" and name them as we see fit. The setup was pretty easy overall and the customer service since then has been great. Low monthly fees, or fees based upon your needs is a bonus. User friendly on the front end and staff tends to learn quickly. The deeper you get into the system and use the features available the more you see it offers. The Demo/Training mode available is fantastic!

Inconvénients: We have used Retail Edge about 2 years and just added another terminal at a new location. We are learning how to make sure each user can only see their specific data unless given security rights to see both/all locations. I feel there are a few reports that still show all locations data even though based on their user "rights" they should have limited visibility. Maybe I missed a step during setup? Overall; very happy, just completed cashier training at the new location, and looking forward to what we can do now.

  • Source de l'avis 
  • Publié le 13/11/2020
Utilisateur vérifié
Owner, Buyer
Vente au détail
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 22/10/2017

"Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used before."

Commentaires: Saves money, makes money, saves time analyzing and ordering products.

Avantages: Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.

Inconvénients: Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.

  • Source de l'avis 
  • Publié le 22/10/2017
Korie R.
OWNER
Mode et vêtements, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/11/2020

"The easiest to use and loaded with features"

Commentaires: the customer support team was amazing, we suffered from a computer crash and the the team helped us get back up and running very quickly

Avantages: We like the ease of adding inventory and products into the system which is the longest process of any system but retail edge made this quick.

Inconvénients: the only thing we wish we could do would be to modify or have the ability to change invoice numbers

  • Source de l'avis 
  • Publié le 06/11/2020
Michael Y.
General Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 21/10/2017

"Simple and amazing software!"

Avantages: As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!!

Inconvénients: There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice...

  • Source de l'avis 
  • Publié le 21/10/2017
Melissa I.
Beauty Supply Distributor
Cosmétiques, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/10/2019

"RetailEdge is Essential!"

Commentaires: RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process.

Avantages: I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far!

Inconvénients: I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy.

Réponse de l'éditeur

envoyé par High Meadow Business Solutions le 04/11/2019

Hi Melissa, thank you so much for your kind words and feedback! With regards to a time-sensitive pop up, we have had customers ask for this type of feature in the past and there are scripts that can be run that will allow you to do this. To make sure we address your concerns fully, we will be reaching out to you via email shortly. Thanks again!

  • Source de l'avis 
  • Publié le 15/10/2019
Zak R.
Sales Manager
Biens de consommation
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 30/10/2017

"User friendly software that takes only a few days to learn. Awesome tech support! :-)"

Commentaires: Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)

Avantages: I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding).
The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly.
I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha.
Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.

Inconvénients: Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark.
Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

  • Source de l'avis 
  • Publié le 30/10/2017
Lexy C.
Business Owner
Art/artisanat, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/10/2017

"This software constantly grows with our business and there are features we still haven't used yet."

Commentaires: It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen!
I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week.
I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down!

Avantages: Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need!

  • Source de l'avis 
  • Publié le 24/10/2017
Woody L.
owner
Articles de sport, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 23/10/2017

"Excellent POS software with great inventory control and customer tracking"

Commentaires: Inventory control and customer tracking, custom reports and more!

Avantages: The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system.
Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features.
Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!

Inconvénients: Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.

  • Source de l'avis 
  • Publié le 23/10/2017
Eric P.
Owner
Articles de sport, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 11/02/2019

"Have Used RetailEdge for Decades!"

Commentaires: We have been using RetailEdge since 1996ish and we've found it to be simply the best for our modest retail operation. It does everything we need it to do and the guys in tech support have been super helpful (when needed) to keep us up and running.

Avantages: Able to keep track of inventory, sales, customers with ease. RetailEdge easily links to our Shopify account so inventory stays consistent on all sales channels and is actually affordable for smaller brick and mortar operations like ours. Also able to view the days sales remotely which comes in handy when away from the store and the employees are running things. Customer lists can be exported in different formats and uploaded to mass marketing service providers with just a few clicks.

Inconvénients: Some things are kind of cumbersome, and while most things have a 'work around' just the fact we need to use a 'work around' is somewhat of a pain. Having said this RetailEdge is still the best bang for the buck even with those occasional work around's. What's a Pain?
- Can't add colors / sizes to a Matrix on the fly without exiting matrix or it causes an error.
- Multiple vendors can't be used for 1 item.
- Closed Layaways or Open Order's don't say this on receipt. (even though we've gone over it with tech support it still doesn't work).
- Would be nice to open a service work ticket which will track customer's items. (we use an open order as a workaround, but it doesn't track the items in for service, or give a due date.) Maybe offer this as a separate module like RECAP?

  • Source de l'avis 
  • Publié le 11/02/2019