Avis clients sur RetailEdge

We have been using RE since 2007 and have been very happy overall.

Commentaires : It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.

Avantages :

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Inconvénients :

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.

Perfect for businesses big or small

Commentaires : Super easy to use and worth every cent.

Avantages :

Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.

Inconvénients :

I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.

Customer service with [sensitive content hidden]

Commentaires : We have been with you for 11 year so we are obviously happy.

Avantages :

[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.

Inconvénients :

In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.

retail edge!

Commentaires : using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.

Avantages :

nothing at all , this is a waist of TIME and money.

Inconvénients :

I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!

Good software for retail sales

Avantages :

what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.

Inconvénients :

I find this software a bit complicated to use although it works well, I would have liked something very simple.

Great Service

Commentaires : I've always found the support team to be very friendly and helpful over the years that we've needed them. They're always willing to help with whatever issue we face.

Avantages :

The POS system is easy to use and as functional for our mobile store.

Inconvénients :

Occasionally we have issues with our day end reports, they tend to duplicate the days sales.

Anthony Retail Edge - ATLM Assistance

Commentaires : Great!

Avantages :

Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season!

Inconvénients :

none that I can think of thanks so much

Thank you!

Commentaires : it works for a day to day job, but the tech support were super kind! [sensitive content hidden] you rock!! thank you soo much!! You solved my issue very quickly and with such a professional attitude! Thank you!!!!

Avantages :

its a good program does what I need with minimal issues

Inconvénients :

The icons are a bit busy but thats just personal style

Service Call

Commentaires : It does the Job

Avantages :

All works well with the support assistance.

Inconvénients :

My staff does not know how to use the available capacity of the product.

Retail Edge review

Avantages :

The easy navigation of the site. Can access information when needed

Inconvénients :

I really don't have any dislikes with the program

User friendly software that takes only a few days to learn. Awesome tech support! :-)

Commentaires : Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..)

Avantages :

I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS.

Inconvénients :

Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed.

Excellent POS software with great inventory control and customer tracking

Commentaires : Inventory control and customer tracking, custom reports and more!

Avantages :

The inventory control is wonderful! Can track when your shipments were received, cost averaging, qty on hand and more. The inventory control is second to none in my opinion! Customer tracking is great too! Can see when your customer bought items and how much they paid for it. All customizable too, so it really helps to see which products are moving in the different areas of interest or regions where they live. Customer loyalty program is an excellent addition for our customer base and they love it too! AND reports are customizable so you can see just about anything that is going on with your business right in the system. Before moving to Retail Edge (moved from REGIT after it was discontinued, which we used for almost 10 years), we researched several systems and each had problems or lacked features that we needed. We found Retail Edge and were amazed at all the features listed, and the ability to create custom reports and integrate with certain on-line store platforms. Retail Edge covers everything we needed for our business and gave us plenty of room to grow and expand on the features. Lastly, but most importantly, the client support is absolute excellent. Really never had any issues, but had numerous questions (and sometimes still do) and those tech guys answer our (sometimes stupid) questions quickly, honestly and most of all they are just very nice guys too! You can't go wrong with using Retail Edge!

Inconvénients :

Well, not much to put here. I would like to see a report that is ran off the tax settings to make it a little easier for me to see what GOVT or RESALE/WHOLESALE customers have made purchases for my monthly sales tax reports. But we created our own custom report in the system and used one of the custom fields in the customer database to mark those customers, so we actually have this report. Just had to do a little custom settings in the reports.

Great point of sale software with an amazing support team. Fifteen years of business and very happy!

Avantages :

RetailEdge has a very easy to learn and use interface that is capable of doing anything we have needed or thought about needing for our retail store and paintball playing fields. Everything from gift cards, layaway, house charges, multiple clerks with security options, multiple locations, inventory, PO's, integrated credit card processing, customer management, great reporting, barcodes/UPC, 3rd party integrations for online sales, and more! You name it, RetailEdge pretty much integrates it into their program. We also subscribe to their gold level service plan which includes regular updates and priority call in help which is rarely needed but a great peace of mind in case we do need assistance. Their tech support is all in house in America so they are easy to work with and don't rush you off the phone. We have always had courteous professional service when needing support or asking questions. They have also built us some custom software to help RetailEdge integrate with some online marketplace needs that we had prior to releasing it to the public. After 15+ years of doing business with RetailEdge they continue to do a great job, offer great service, and keep updating the program to make it better year after year. We couldn't ask for much more!

Don't spend too much on your POS!

Commentaires : Customer service is great. I am very happy. I would recommend to others (and have)

Avantages :

I loved the price. But I did a lot of research before I bought. It took me months to decide. I loved that I could use my own hardware. It really does it all. The price compared to other companies is 50-70% lower with more features and no annual fees if you don't want the latest version. Room for expansion is awesome. Adding another terminal does not cost an arm and a leg with other products. To have a non-web based POS software that does it all for this price is amazing.

Inconvénients :

When you first buy it you don't get full use of the software until you talk to a rep. It would be nice just to have a license key.

Works well, updates often, easy to learn

Commentaires : Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on.

Avantages :

I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations.

Inconvénients :

I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else.

Fits my Business

Commentaires : Great! My questions get answered. The support is intelligent and patient. The system works. We've had a few hiccups but they usually are user error and we figure it out quick enough. We use it every day and I recommend it to everyone.

Avantages :

Ease of use. Common sense. Intuitive. Clean. Tons of help available when I need it. Interest in improvements and ideas. Adaptable. Works without a lot of fussing. Very affordable!

Inconvénients :

Reports don't always give me what I want. Big changes have to be done in excel and imported which I'm not comfortable doing. I'd like real time inventory update with online store. Sometimes island runs slow. There has to be a way to weed my email list so I can update regularly on mailchimp. I'd like loyalty dollars to post on their own.

Has been great for my shop! Every week I discover another function or report that makes life easier.

Commentaires : The ability to easily track my inventory, sales, and sales tax.

Avantages :

Ease of use of the basic register and inventory functions so that you can use it immediately upon set up, but then you can learn more as you go. I love the reliable and friendly tech services. I also like being able to order supplies and get them so quickly. I love the Sales Manager function with which I can look at what has sold on the day, click on the item which brings me the to inventory screen to see the current inventory after the sale. For a many faceted, one person operation, it makes reordering a snap and saves me much time. I like the ability to have wish lists for customers!

Inconvénients :

There are so many report variations available, that it would be nice to have some standard reports where the user doesn't have to choose options except for the date range.

We've been using Retail Edge for over 5 years now and we are satisfied with the product!

Avantages :

There a few things that we like most about the software: 1. Inventory capabilities. Being able to run purchase orders based on previous sales within a specified date range is a big help. 2. Stability. The software has been fairly stable . There haven't been any major errors that disrupt any daily activities. If anything comes up, the tech support would typically come out with an update shortly after. 3. Tech Support. The tech support group has been very helpful with any issues we may have. For initial installation, they guided us via remote login and made things very easy.

Inconvénients :

I described a couple issues that we've had to the Tech Support group. 1. Currently, we have to use the exempt rule feature to apply discounts to items which are already part of a discount class.

Amazing POS software for a fraction of the cost of others on the market!

Avantages :

This software is amazing. My small business couldn't afford some of the higher priced POS systems that are out there. After using the demo version of Retail Edge, I was sold! It does everything I need it to and more...excellent reporting, inventory tracking, functionality...and the customer service is amazing!! I don't have to use tech support often, but the few times I have, they have been quick to return my call and even quicker to solve the issue and are very pleasant to deal with. I've had Retail Edge for both of my stores for almost 2 years now and am still loving the software. I love that it has an "Island" option where I can use my laptop to work from home and it will sync to the store. We can also use it as a second register during the busy days. The "Dashboard" app allows me to check the store sales (both locations) throughout the day, which is also nice.

You need this for small business.

Commentaires : Great support services. Always eager to help and knowledge staff.

Avantages :

Was able to import 120000 items from my old inventory to the new Retail Edge system. Daily sale quick and easy.

Inconvénients :

Would like to have 2 open sales screens at one time while customers make up their minds on what they want.

Retail Edge User

Commentaires : I have used Retail Edge for more than 17 years. It has served us well. I would recommend RetailEdge.

Avantages :

It is user friendly. It is easy enough for all my staff to use.

Inconvénients :

When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality.

Great Point Of Sale Software

Commentaires : We've been using Retail Edge for 15+ years now and have grown with them along the way. They always help when we need it and the program is incredibly simple to use and easy to learn.

Avantages :

It is very easy to learn, offers great customer service, is always updating to become better and more user friendly, and it offers everything that a retail store or entertainment business would need to process sales, track reporting, organize customers, and help keep our business functioning optimally.

Inconvénients :

It would be nice to have a mobile version included with the gold level service plan.

Need some ease of use changes

Avantages :

The software is Convenient as it allows for monthly payments

Inconvénients :

The software should allow for persons to enter stock quantity, supplier and price on the same tab. Also when opening up the management tab it should not be saying in bold whats the sales because everyone can see it

Each time we scaled up in business, RetailEdge always have what we needed. Has been fantastic so far

Commentaires : It has been very useful to the company in managing its various outlets within the city. And printing receipt and keeping inventory has been much easier since the purchase of RetailEdge.

Avantages :

Almost has every thing needed to manage any type of store. Especially being able to manage many outlets with the same software

Inconvénients :

RetailEdge is complex to use for a newbie. One will have to study the help files (which was fantastically prepared and exhaustive in detail) very well in order to grasp the understanding of its intricate use. But once that is done, it will be easy all the way.

Best bang for your buck, no doubt. Excellent support During implementation.

Avantages :

The price point was unbelievable. Best value on the market, no doubt. Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated. Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.

Inconvénients :

All complaints are minor, and relatively insignificant. Inventory Manager & Recieving seems like redundant functions and can cause some confusion. Search functions in Recieving has limited function. Search functions always revers to default search category rather that keeping last search preferences. I still haven't figured out how to label display discounts the way I want to.