Avis clients sur Hotelogix

HôtelOgix, La solution idéale!

Commentaires : Tout ce qui concerne la gestion des réservation est assez aisé. Et l'avantage d'être facile à l'utilisation.

Avantages :

L'aisance et la facilité de son utilisation

Inconvénients :

Amélioration oui sur la gestion des informations des clients. Production de rapport détaillé par exemple de leurs dates d'anniversaires, leurs choix culinaires, leurs attentes,....

Hotelogix and WDC Aparthotel (5*)

Avantages :

For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available.

Inconvénients :

It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore.

Functionality, Customer Service

Commentaires : This is the fundamental software of any hotel, so it's critical it has the features you need, has good uptime, and the company is responsive to your questions. Hotelogix checks all those boxes, to my view.

Avantages :

It's intuitive for its basic features that your staff have to use, and very feature-rich. You have to live with it a while to learn how it goes about doing certain things, but once you do that and get a workflow going, it has a remarkable list of features. They are also tech-savvy and use advanced customer-service tools, so you get a sense that they are tech-forward people and will keep improving the product along the latest lines. I think their customer service may be their best attribute: they're available 24 hours a day, which is not something that, in particular, the North American companies offer unless you are paying tons of money for a very premium product. And they're very nice, with an old-world manner.

Inconvénients :

There are functions that could be simplified and shown more clearly and in a more user-friendly way; I just chalk this up to the company being from India so their English is often more formal and complex and sometimes can be interpreted in more than one way. And sometimes you have to search for info (such as, how every tax and fee is broken down, in a customer's bill) instead of it being able to be easily shown right there on the first page. But I'm okay to have to have this, in return for the functionality and the other attributes. And you can always ask them about every detail, and of course suggest improvements.

Very Slow Support full of bugs. Never admit they are wrong will cut you if you miss a payment POOR

Commentaires : i cannot say i got any benefits from it just caused me no end of issues and wasted money

Avantages :

Has some good features links to most of the otas, they do most of the work for you but takes ages to set up.

Inconvénients :

Support is very slow, especially weekends, any issue can take days to resolve. I recently missed a payment while i was away from the office, without any warnings they blocked my account. After speaking with support, the boss and everyone in hotel logix basically who i could get to talk to, explaining i did not have my card with me, was assured i would get my system back on, 2 days later still no access my staff are running the hotel virtually blind, they dont seem to care my staff cannot get onto the system, emails are ignored skype ignored. There are better systems out there for a lot less money. They are typical of a lot of companies i have worked with in India good to start with but then the support disappears once they think they have you. They also never admit if they make a mistake, many times my breakfast rate is all over the place with no explanation, when i report it, it takes a couple of days for them to fix without any explanation and losses on my part i.e giving away free breakfast because of the bugs in the system, but never an apology just make up an excuse. Also charge to connect to trip adviser no one else does, any way they can make a few extra dollars they will, read the small print and make sure you know exactly what you are getting. I was promised all sorts when i signed up but in reality i got half of what they said and they wanted charge me for many other things. The system has bugs the support terrible. DON'T WASTE TIME MONEY BAD SUPPORT FULL OF BUGS

Easy to use front desk management & OTA management

Commentaires : Excellent

Avantages :

Online reservation managed by PMS, we do not want to do manual work .

Inconvénients :

Support System at times take little longer to resolve the queries.

All in one package of the most user friendly Property Management Software

Commentaires : My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one.

Avantages :

The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful.

Inconvénients :

There is nothing to complain about this software.

Most reliable, very stable and cost efficient PMS today.

Commentaires : Very satisfied.

Avantages :

It is easy to use, the reports are very relevant and may be customized according to your needs, and customer service is very good.

Inconvénients :

Packages set up. You will need to do the attachment to the front office all over again if you edit or change something in the rate.

One of the best PMS. Software and very supportive team

Commentaires : It was a right decision to take this software and credit goes to my IT. Team

Avantages :

Cloud base and very supportive team specially [SENSITIVE CONTENT]!

Inconvénients :

Very easy to use hence it is cloud base the speed os very good without any interruptions.

Since 2015 Oct, I am using Hx it was great to see basic to advances features in 500+ hotels till dat

Commentaires : Made life easy for different need on Front Office Operations only, as of now there is no other department support features apart Front Office & Restaurant POS.

Avantages :

On Request, Lot of new features have been developed on based on universal resolutions, As everyone knows it is really difficult to handle large chine of hotels like Treebo, as we can't handle manually based on expending the hotels in one portfolio & to analysis the data, So with help of API, these became possible, as per our requirement HX had supported us with best hospitality support. It is really easy to use & anywhere at any time we can access based on our requirements using Website, APP, Msite everything is unique good days as well.

Inconvénients :

we have seen blackout dates with multiple bugs & had some restriction access on usage hence there were multiple escalations on usage on bulk actions & API Calls, hence we had failures & bad days as well.

Simply Awesome

Commentaires : A uniform inventory & auto OTA bookings make easy the work & to play as per the market analysis. As it is a cloud base software, can be logged in from anywhere. Each & everything is crystal clear to everyone on the system. The management dashboard is awesome for the status of occupancy, ARR, Forecasting with last year comparison.

Avantages :

The Reservation System of the software is absolutely good. Just map your inventory from the PMS, the same will be updated in OTA's through a channel manager, just you have to manage the rates as per occupancy.

Inconvénients :

Need to update a reminder by email/a popup for the hold till booking while releasing from the system. And We can mark a number of rooms as DNR, but we cannot remove them all at a time.

Smooth To Operate Hotel Software

Commentaires : It has been highly recommendable and end of the day guest satisfaction is on point with Hotelogix.

Avantages :

Front desk operations management is very easy to operate. Invoice are completely customizable and very easy to automate the entire operations from rates management to sending confirmations to guest or setting alerts for respective departments of our hotel. 24/7 customer support and very supporting staff especially [SENSITIVE CONTENT].

Inconvénients :

There are no cons faced till date and support always do a great job to resolve our queries.

Shakespeare Hotel

Commentaires : I used Logix for several month, its a great hotel management program, but still need to be fixed and added more option.
I discontinued to use it because during few month i understand that i spend more time by using Logix than i do my reservations by excel program.
Main points are these:
1. Logix can't make invoice for several reservations of one group. Means if i would like to get payment from tour agency which sent me 10 customers (10 rooms) i must issue one by one invoice to get a payment. That's a lot of paper work and very confused.
2. I can't understand and follow which reservations been paid and which not, must follow manually.
3. In reports i can't get detail report as i need. Even i can't get specific report for specific dates, for example i need customer list who check in from 1 st of December until 15 of December, so the system show me all customers who use to live between these specific dates.
4. When i add new reservation and during the period of staying our room price change, system of Hotel Logix starting to show strange amounts per night. For example, customer stayed 5 nights for 800$ and 3 nights for 900$, so in the system i got strange amount that customer pay per night: 837.5$ (its not specific as it should be)
5. I can't make an overbooking, for example sometimes we have that customer not arrived, but he paid for the hotel, and i would like to see this reservation in the bottom of table, but night audit not allow this reservation to be in the bottom and i must either delete, either to remove it from the system. (In manual case, i keep reservation in the bottom of the table until customer will arrive) So these the main points which make my decision to not work with Hotel Logix, because even i asked programmers to fix these problems but they was not able to do it.
So, in general, this hotel managment program is very suitable for small hotels which has not over 20 rooms, and receive customers from Walk in or booking websites.
Of course again its depend on the country and conditions of work. Hope my comment will be helpful for you business and you will improve your system

Don’t trust them

Commentaires : If they can scam a business partner how about a customer. I’ve even stop using it for weeks now . Ezee absolute is better

Avantages :

Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with.

Inconvénients :

Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy.

Hotelogix Review

Avantages :

Layout/ Staygrid is easy to use, payment processing and inventory management is easy once you get used to it.

Inconvénients :

My biggest upset with hotelogix is the Group Page/ Group Payment. Anytime there is a modification email from an OTA, if we had already charged a one night deposit etc, and the guest modifies, I have to do a lot of technical work to get the accounts accurate, because it creates a whole new reservation and there are 4 payment screens to make accurate. Group payment & Guest payment on the original reservation, and the same for the new modified reservation. Does not work smooth, with how we run our properties.

HOTELOGIX REVIEW

Commentaires : HOTELOGIX ALLOWS ME TO GET A GREAT OVERVIEW OF MY BUSINESS AND INCREASE PROFIT BY USING REPORTS AND THE FUNCTIONALITYOF THE SYSTEM TO ENSURE BEST RATES ARE BEING PUT OUT AND THE POS SYSTEM ALLOWS GREAT AUDITING AND REPEORTING WHICH ALSO HELPS IN BUSINESS PLANING AND PROFITBILTY.

Avantages :

HOTELOGIX IS EASY TO USE AND ALLOWS COMPLETE HOTEL MANAGEMENT OF RESERVATIONS AND POS SYSTEM TO ENSURE A SEEMLESS OPERATION.

Inconvénients :

INTEGRATION IS NOT SO EASY AS THE TECHNICIAN AND MANAGERS AT HOTELOGIX NEED TO TAKE TIME TO FULLY UNDERSTAND WHAT YOU WANT FROM THE SYSTEM AND HOW YOU NEED IT SET UP AS EVERY BUSINESS IS DIFFERENT AND OF COURSE IF YOU ARE NEW TO HOTELOGIX YOU DONT FULLY KNOW HOW IT WORKS AND WHAT GREAT FEATURES IT HAS. THIS CAN MEAN THAT YOU DONT GET FULL VALUE OR USE FROM THE SYSTEM AT FIRST AND IN WORST CASE YOU DONT SET UP PEFERCTLY SO NEED TO FIND WORK AROUNDS AT TIMES.

Very misleading!

Commentaires : I really wanted to give these people a good rating but honestly dealing with them has been a pain! Initially focus was on getting us to make a decision and pay, afterwards we had good cooperation until they found out our product is different vs. most hotels they work with. We've been [patient but sadly with 3 months in we find out out # 1 objective cannot be met!! How are we to run the business without that feature which was promised overtly through the sales cycle and follow up emails?

Avantages :

Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere.

Inconvénients :

One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless!

A solid PMS for small and midsize properties

Commentaires : Hotelogix streamline online sales with success and reservation are getting very easy. support are reactive when needed.

Avantages :

Its a complete PMS with a very user friendly reservation management screen, housekeeping module, POS module, booking engine and channel manager connexion. the software is well adapted for properties from 10 to 100 rooms that are selling in multiple channels: online, walkings, travel agencies offline... the mobile app is also very usefull for camps

Inconvénients :

some modules are very rich and need sometime to adapt but a half day training is sufficient in most cases

Satisfied but wish it was more versatile

Avantages :

Having a cloud based system was critical for our business. It has been easy for our staff to use and it is a good value for the price.

Inconvénients :

Unlike a typical hotel, we are a lodge that manages and books vacation rentals for private owner. We were unable to find software that fit our needs, but chose Hotelogix because it seemed the best option out there to customize. Setting up the different fees and pricing is challenging for us. The channel manager functionality doesn't allow us to take third party bookings in a way we are satisfied with. We had hoped to link our reservation calendars to our website, however we are unable to do so with our desired functionality.

userfriendly,

Commentaires : wonderful

Avantages :

I like the frontdesk module of the software it's very user friendly

Inconvénients :

Little difficulties on the initial days but once we got friendly with the software there are no cons.

Excellent software for our Hotel.

Commentaires : Time saving, easy to use, can use online from anywhere, pricing accuracy, excellent technology.

Avantages :

Hotelogix is best software because; 1. There is no chance of having multiple bookings; it is integrated with online agencies as like booking.com. Expedia.com and other. 2. Another best feature is setting price, we are able to set our price for all online agencies, and it converts into our local currency according to banking exchange rate. 3. Night Audit also another excellent feature, after we finish our night audit we can't change price for the second time which is safe and stops financial leakage. 4. We can use this software from anywhere which is very convenient to book rooms from home or during travel. 5. There are other many features which makes things much easy.

Inconvénients :

Nothing really, but we need more regular training so that we can use maximum features and get more benefit from it. There are many topics in 'Administrator Console' that we have not used fully.

Simple and Easy To Use

Commentaires : We are able to maintain the overall hotel data and even reports section provides each and every option which partner is referring to.

Avantages :

Hx is very compatible and user friendly Ease of access Every single function is designed in such a way that easy to understand and operate POS Items

Inconvénients :

Round off adjustment issue - Because of this it has caused many checkout and invoicing problems though it has been resolved now

The best experience I have had with any HMS ever!

Commentaires : Ease of use

Avantages :

I find the system very user friendly and the support is nothing short of excellence! I also like the way the whole solution has been packaged to include IPOS ( material Management) and Re-pup ( Reputation Management. This is probably the most helpful solution I have used to date.

Inconvénients :

I cant quite point a finger at any weakness that is bad enough to affect my daily operations as the team is always on standby to assist in case of any challenge.

Very Helpful

Commentaires : i love how fast and professional the support team response are, they answers all questions regarding the system, simply satisfying.

Avantages :

the flexibility and easy access to all features, the software helped me to organize my facility and control it day to day and manage reservations easily, helped me to raise my revenue as well by letting me know the occupancy to attract more guests and reservations to my hotel.

Inconvénients :

nothing to mention, so far so good for me

Hotelogix is too complicate to use.

Commentaires : Good customer support, but the system need to make it more friendly to use.

Avantages :

I’m not sure if I like it. I’m thinking to look for other software.

Inconvénients :

It is very complicate to use. Many functions are hiding. Sometimes you need an expert skill to be able to work with Hotelogix.

Recommend

Commentaires : Good customer service. Development takes time, but are open for suggestions

Avantages :

The ease of making a reservation, easy daily closure of the business. Quick respons for customer service, dedicated person almost 24hours standby.

Inconvénients :

Multi-property and accountsmodule, however further development is in progress, and points addressed are Seriously taken and will be improved.