Avis clients sur YourMembership

The best of both worlds!

Commentaires : My experience with YM has been pleasant. Anytime I have a question there are many resources to navigate through prior to calling into customer support. Often I find things out on my own but whenever I have had a question the YM team answers quickly. I have been using YM since 2016 and have seen many improvements. I've used older templates/versions of YM and all have been user-friendly.

Avantages :

YM offers both a website platform and membership database all in one. I had been using YM for three years before a potential switch and was able to see how other sites didn't have the membership database. We decided to stay with YM and I even recommended it to my new organization...been utilizing YM daily for the last five years!

Inconvénients :

A feature that can be updated is radio buttons, for check out (invoicing). This can be helpful come dues renewal time to allow donations to be automatically applied (radio button).

Best All-Encompassing Member Solution for Organizations Without an IT Department?

Commentaires : YM has allowed us to:
a) unify all our different country operations on to a single software base;
b) replace a range of on-premises systems with a single cloud solution; and
c) meet the modern expectations of our members and customers without having to have an IT Department.

Avantages :

We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing.

Inconvénients :

When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue.

YM is a great product today

Commentaires : I believe we would have stayed with YM if they had implemented all the changes they have today. YM is a great product.

Avantages :

I liked YM because it was easy to use.

Inconvénients :

It didn't run the reports we needed that upper management was requesting.

Can Do Alot

Commentaires : Support has been great and helpful for the most part. We did find an issue with an item that greatly impacted one of our clients and were disappointed in how it was handled.

Avantages :

It's ability to dive into data and do complex membership dues structures and events

Inconvénients :

It's not super user friendly or easy to set up

Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members

Commentaires : It has been excellent. First, we spent about 3 months meeting weekly with a YM rep ([SENSITIVE CONTENT]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor.

Avantages :

Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas.

Inconvénients :

Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have.

Great Software!

Commentaires : The service is outstanding. My implementation person ([SENSITIVE CONTENT HIDDEN]) has been very responsive and helpful!

Avantages :

There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes.

Inconvénients :

*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members *Better way to match non member with member when the non member uses the organization name of a company that is a member *Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types *The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. *Would like to hide profile fields that we don't use from administrator view

Successful Launch

Commentaires : Overall, I've been very pleased with YourMembership from initial introduction, through implementation, and into daily operations. I especially appreciated working with my Implementation Specialist, who not only guided me throughout the implementation but also spent the extra time to understand my work style to be sure her support set us up for success in the long term.

Avantages :

YM's fit to our overall needs is a strong match and has streamlined our operations. What used to be an in-house generated, workaround, and very manual process member experience is now an automatic, professional member experience. Now workarounds are to maximize instead of survive.

Inconvénients :

Although most of the system works as advertised, some offerings have not meet the full expectation. For example, my expectation for the Quickbooks Connector was a real-time, automated data transfer from YM to QB but instead is a manual download and upload of data. The process does work well and meets our needs - just not as slick as expected.

Single site for our members

Commentaires : Provides me an easy way to review dues and donation payments. Much better than what we had before.

Avantages :

Being a portal for our members, the site allows searching for other members via numerous criteria.

Inconvénients :

Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all.

Nice product pity about the service

Commentaires : Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!)

Avantages :

Extensive member management and dues capability

Inconvénients :

Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually

Avoid

Avantages :

The Interface looks modern and nice. That's it.

Inconvénients :

Server times out multiple times a day and you have to go back and refresh while navigating around. Prompts for a 30 day code to be entered at least once a week, sometimes more. When people are purchasing tickets for events, the database reuses invoice and registration numbers so there is not an accurate count or record.

Not for Trade Organizations

Commentaires : All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise.

Avantages :

The front end website was linked to the back end administration. But then again, shouldn't they all be?

Inconvénients :

**The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could. **I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables. **The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board.

A VERY basic AMS and struggling to keep up.

Commentaires : Last year, they were down because they didn't understand SQL and had issues. The WHOLE system was down off and on for over a month. It paralyzed us. Our only consolation, it happened to everyone, not just us. Management is removed from the everyday member and it shows. Overall, the system has done the barebasics OK, but if you venture out into other areas like email marketing, events, community engagement, the system doesn't do anything beyond the basics well.

Avantages :

It is generally simple to edit a webpage. Finding a member is generally also simple. The integration with the website is OK BUT you are on your own for design.

Inconvénients :

1. slow support 2. staff that don't follow up or inform you of support status for DAYS when you have an outage 3. The API is quirky and constantly giving us issues that our third party always finds is YM's issue. We were recently down for 3 days because they couldn't white list an API return URL properly. 4. Get ready to be just a number. 5. Calendaring features for recurring events doesn't work. You configure 8 events and it shows 4 online leaving you the option of configuring every event individually IF You want it to work correctly.

Good Option for Smaller Organizations

Commentaires : I think the team at YourMembership is responsive to requests, but some of the system capabilities are lagging from a technology standpoint. Our organization is growing and moving quickly and we don't always have the tools within YourMembership to do some of the things we want to and have had to go elsewhere for these services. Strictly from a membership management system and website provider - the platform works for our small sized team.

Avantages :

We use this software for Association Management as well as our external facing website. I like the updates we have recently made to the website utilizing this platform. I also appreciate the reporting capabilities on the backend.

Inconvénients :

I wish there were more formatting options for sending emails out of the system. The generic emails can seem bland and without having much of a coding background, its difficult to make them look like more pleasing from a marketing perspective.

Great All-In-One Option

Commentaires : We have had a great experience thus far with YM! If we needed help getting something set up or corrected, we are able to contact support and receive almost immediate assistance. The ability to collect membership dues, event registration payments, provide an informative website, manage membership records, etc. all in one place is great and it's easy to use.

Avantages :

I like that everything we do is in one spot! We are able to manage our website, database and memberships, as well as events all with YM. I also have found it quite user friendly which is nice when I do not have much time to devote to figuring out how it works.

Inconvénients :

I wish it were a little easier to see our membership numbers but we have more than one organization represented in our database so I'm not sure if that's possible and I have not had the time to talk through with YM what our possibilities are with finding a solution to something like that.

YourMembership

Avantages :

Dues and Membership management is easy to use when tracking payments and invoices, as well as member status. As Treasurer, I use this quite frequently to verify payments and research membership questions sent to me by the municipalities and members of our organization

Inconvénients :

Would like to see a better search for members purchase history. At times it is hard and time consuming to try and find invoices that they state they have paid especially when they do not have the invoice number with them.

Excellent customer service

Avantages :

I have very much appreciated YM's support team. They gave speedy, clear, and very informative responses to all my questions. They are kind and professional, and I’m glad we had the opportunity to work together on PSI's website redesign. They led us through the process and were helpful at every step of the way.

Inconvénients :

This is great software for people who like WYSIWYG (what you see is what you get), and don't want to have to worry about the technical details. If you're the type that likes to peak under the hood have maximum control, this isn't the solution for you -- that said, the support team has been very responsive at making changes to aspects of the website that we don't have control over as the customer.

Great overall software for Member Association CRM and Website Management

Avantages :

Ability to customize and good customer support.

Inconvénients :

Can take awhile for new features to be implemented

Reporting in YM

Avantages :

I can easily pull up needed information to help make management decisions. I can also create reports that are useful to my specific needs in addition to good number of system generated reports that can be used as is or tweaked to my specific needs.

Inconvénients :

In the report section, the wealth of reports can be overwhelming. I find the ability to create reports to be cumbersome.

YourMembership, the software provider an association needs.

Commentaires : The overall experience has been amazing and a breath of fresh air in this world with so much work. It can take a load off of a person's shoulders.

Avantages :

YM has amazing features to keep the work easier to do and accommodating in terms of time and money. The events feature is what i like the most followed by the membership dues and online store.

Inconvénients :

Please improve the events with sessions section in terms of certification obtained after attending such. We should be able to distinguish who attended what session.

YM just "OK"

Commentaires : "Just OK" - will be looking for other AMS systems. Customer service very slow.

Avantages :

YM handles basic processes adequately. Multiple features.

Inconvénients :

Doesn't always "play well" with others. Email portion inadequate. Metrics ability lacking.

Great System

Avantages :

I love the ease and convenience across the web design, membership management and the On-Demand educational component.

Inconvénients :

We have a few difficulties getting speedy responses on open tickets from time to time, and would like a few membership cleanup fields edited but overall it's great.

Small Association, preferred service

Avantages :

This is very user friendly and the customer support team is top-notch! The custom reports are simple to build, the directory searching and bulk email service is also quick and reliable. For the price, this system is great for a small non-profit organization to maintain all their membership information.

Inconvénients :

Some of the headers and fields are hard coded and can't be customized to your group. It's not as up-to-date as other systems...it's basic.

Association Management made easy

Commentaires : Robust software that adjust to your needs. It is an association website which is wrapped around a database. With multiple modules to add as your needs expand, this software is the easiest way to handle all aspects of association management.

Avantages :

Your Membership is association management software that makes an administrator's job easy. From the step by step on boarding and training from the assigned specialist to follow up customer service and the yearly customer training conference, YourMembership helps its customers expand membership, maintain relationships with and communicate with their members.

Inconvénients :

Although they help you every step of the way to setting up your CRM and website, it does help if the team working on this has web, html and computer experience. This is best done by people who have the correct background.

Difficult for larger organizations

Commentaires : YourMembership is great for smaller organizations and is easy to manage. I find that now we are growing and would like to offer more bundle deals and promotions, it has been logistically difficult through YM.

Avantages :

I like the easy event set up and registration process.

Inconvénients :

Formatting pages is difficult for someone who does not have experience with the program. We have difficulty having members lapse and come back to membership, registration becomes a nightmare.

Your Membership Review

Commentaires : Overall it worked for what we needed it to. However we ended up switching to a different database.

Avantages :

What I enjoyed most about your membership is how user friendly it was. We used this as a database for years.

Inconvénients :

I think the program could have had more functionality. It was not up to date as much as we would have liked it.