Avis clients sur Wild Apricot

Best solution for small to medium sized associations

Commentaires : WildApricot is an excellent solution for managing association memberships and websites. The solution includes basic eCommerce and the ability to build a website with the Wild Apricot CMS - you can also connect easily to other website tools. Members love the easy of managing their own profiles and the other features for member communications.

Avantages :

Easy of use, ability to customize the member database easily and the integrated content management system for a professional website.

Inconvénients :

The software does not allow you to determine the membership ID within he system. This creates a challenge for any organization that already has a member number schema.

Cost Effective Website and Database

Commentaires : Overall Wild Apricot is a great tool for associations and/or others who need to process dues payments, event registrations and keep up with your clients.

Avantages :

Wild Apricot makes it easy to process registrations for events, dues payments and store purchases in addition to being a website. It is very easy to use. There are user groups that you can join to get help from other users. Also, it is very easy to create a manual invoice for things that I might need a product for or a registration. There is also an app for administrators which is super convenient when to try to look up open invoices, etc. when away from the office.

Inconvénients :

There are several features that should be available that are not. First and foremost there should be the availability within in the software to create a pdf and email it to contacts. The store does not appear to be integrated with the mail database and there are not a lot of reports. When I have orders from my store I have to constantly watch for duplicates. There is also not an email report to run that will search for possible duplicates in the system.

Wild Apricot - A Comprehensive Association Management Software

Commentaires : Wild Apricot is an excellent association management software that provides a comprehensive set of features and tools for managing a wide range of activities. It is easy to use and navigate, with an intuitive user interface and helpful customer support. However, it is quite expensive compared to its competitors and there are some limited customization options available.

Avantages :

Wild Apricot is an excellent association management software that provides a comprehensive set of features and tools for managing a wide range of activities. It is easy to use and navigate, with an intuitive user interface and helpful customer support. It has excellent features such as membership management, event registration, email marketing, donation management, and website building capabilities.

Inconvénients :

Although Wild Apricot is an excellent association management software, it is quite expensive compared to its competitors. There are also some limited customization options available and the customer support can be slow at times.

Expensive Means of Driving Yourself Nuts

Commentaires : Wild Apricot is difficult to use, to the point where one membership coordinator refused to use it and another is bravely struggling through, but it's been hard. Newsletters are clunky to put together and never come out looking quite like they looked in preview mode. Duplicated members are hard to find. Overall the system is unintuitive and difficult to use.

Avantages :

Wild Apricot provides a great deal of hope that you've finally found the magic solution that will do it all. Event RSVPs work well.

Inconvénients :

We were unable to successfully add Wild Apricot widgets to our website (which was not hosted on Wild Apricot's system). I contacted support multiple times and even they couldn't figure out how to fix it. So one of the chief reasons we wanted to use Wild Apricot (so that people could become members online through our website) never worked.

Friendly Website Design and Membership Management System

Commentaires : With Wild Apricot's assistance, we are able to easily add new events and maintain our website current with our ever-evolving needs. In addition to keeping tabs on emails and contacts. All of the personnel and volunteers of the several non-profit trade associations we oversee are constantly busy. Making a living in this industry is exciting and challenging, and there is never a dull moment.

Avantages :

I appreciate not having to ask anyone else to help me run the website or set up events. If you have a basic understanding of computers, you should have no trouble getting about. You can customize your page and report generation in a number of ways.

Inconvénients :

When I have a question about how to use the site, I wish I could talk to a real person. It would be fantastic if there was a real assistance line.

Use with Multiple Organizations - A True Advocate

Commentaires : Eight years ago I went through a selection process and chose Wild Apricot and then implemented it. A HUGE step up from disparate systems on Excel, a separate website, and email. This year I led the selection and implantation process for a different organization and Wild Apricot came out on top again. Processing a new member went from one hour to minutes. Renewals from 30 minutes to zero. Sending out emails used to be a huge process. Now it's simple.
One thing I've noticed is that Wild Apricot continues to add and improve features. The website builder has gotten easier to use. And adding responsive themes and an easy-to-implement app is a huge plus.

Avantages :

Integrated features for membership management, communications, event management, and website development. Great coaching services during implementation and then support after.

Inconvénients :

Nothing that would stop me from selecting it again. Some of the newer features like polls can use some development, and formatting is sometimes challenging. But the tradeoff for a fully integrated system is well worth it.

Repeat Customer

Commentaires : I have set up numerous associations with this software and still manage the website for 2. It is logical and has all of the necessary features (which are many). I know I can teach it to others and walk away when I am tired of volunteering as Web Master.

Avantages :

Wild Apricot is a full-feature membership management program. It handles every problem I have encountered since I stated using it in 2014. It has steady grown more powerful and they have developed solutions to almost every issue.

Inconvénients :

It is sometimes easy to skip a step in the financial part of the software, and cause trouble later - such as not settling a payment before voiding an invoice. It works great if you know what you are doing, but you use one of the functions rarely, it is important to review the steps carefully.

Deployment was our biggest fear, but it was a breeze

Commentaires : 80% of the deployment took a single 8 hour day. The rest of the transition took a week. And now we are on to implementing functions we never offered before like on-line payments and on-line event registrations. I was expecting this to take months of running systems in parallel for a club our size.

Avantages :

Having an integrated system with a single member database. If a member email address changes we don't have to update the bulk email system and the member roster -- the member can do it themself.

Inconvénients :

The fear factor in deploying this kept us from doing it sooner. It is a big package that has so many functions.

"Wild Apricot: A Comprehensive Look at the All-in-One Platform for Nonprofit Organizations"

Commentaires : Wild Apricot has been an invaluable asset for our organization ever since we started using it two years ago. Through its user-friendly interface and its comprehensive array of features, it has allowed us to easily manage memberships and subscriptions, create automated event registration forms, and send bulk emails.

Avantages :

I particularly liked how user friendly the Wild Apricot software was. The dashboard was easy to navigate and had a modern design that made it simple to find and access the features I was looking for. The software was also very customizable, allowing me to make changes to the look and feel of my online presence quickly and easily.

Inconvénients :

Although Wild Apricot is a great software for managing membership and registration, there are a few things that could be improved upon. For example, the software is somewhat difficult to use and navigate, with a lot of confusing options and settings.

Wild Apricot: My honest review with Pros and Cons!

Commentaires : Overall, Wild Apricot is a great option for small to medium-sized nonprofits that want a simple, easy-to-use membership management solution. While it may have some limitations, it offers a variety of tools tailored to the unique needs of nonprofits and offers excellent customer support.

Avantages :

Wild Apricot offers a variety of website templates and design options to help your organization create a professional and branded website. The platform allows users to customize her website with unique branding, logos, and colors. Wild Apricot offers a wide range of member management features including automatic updates, member directory, event management and email communication. These features help organizations streamline operations and save time.

Inconvénients :

Wild Apricot doesn't offer as many integrations as other membership management software solutions. This can be a problem for organizations that need to integrate membership data with other tools and systems.

Good Product for Non-Profit Management

Commentaires : The selection of Wild Apricot has allowed a small non-profit working with a hodge-podge of cobbled together "free" solutions to move into the 21st century. Volunteers and board members can work from a unified database rather than multiple, out-of-sync, task-specific spreadsheets. Tasks can be distributed without dis-integrating this data. Web site integration and payment processing allow members, donors and event participants to interact with the organization online, rather than the previous limitation to paper forms and checks. Implementation was straight-forward, if not exactly "simple". Years of old and inconsistent data always complicate a migration. The choice to integrate with the organization's existing WordPress web site rather than fully implement Wild Apricot's built-in CMS also provided some challenges. Support was mostly timely and helpful during the migration and implementation phases.

Avantages :

Product is full-featured and the least expensive for a small non-profit on a limited budget. Of particular interest were membership management features, including self-service join, renew, and update. Also critical was event management and integration with membership, since the organization's main publicity and fundraising activity is a large bike ride. Web site integration was also attractive. Good platform for communicating with members and event participants. Payment processing integration for memberships, donations, and event registrations.

Inconvénients :

Lacked QuickBooks integration, although the organization's treasurer at the time did not consider this a needed feature. Lack of volunteer management, though that was not considered an essential feature at the time of review. Web site integration works best when using the built-in CMS. Integration with WordPress, the organization's existing CMS was largely successful. However some issues did arise with the forms for things like memberships, donations, and event registrations, especially on Apple devices.

Complete, Logical, Reliable, and Quick

Commentaires : Wild Apricot is one of four web-based systems we use, the others being Quickbooks for accounting, Brivo for physical access control of gates and doors, and Online Exam Builder. Each fulfills a specific role, with very little overlap, but without Wild Apricot at the center life would be much more complicated.

Avantages :

With the baseline requirement for membership management completely fulfilled by Wild Apricot, we have found considerable value in the events management features to manage training courses, and the mass emailing features for communications. Of course, solid invoicing and payment processing are also very important. Overall, the user and administrative experience with Wild Apricot is satisfying and very productive. We built or re-engineered our business processes around the capabilities in Wild Apricot, to a significant degree.

Inconvénients :

It takes quite a while to get what look like simple enhancements made to the search and select features within "saved searches". We don't seem to be getting attention, and the enhancements we've requested have been in the queue for over a year. The result of having to wait is that our saved searches are needlessly complex and hard to maintain.

Wild Apricot helped organize our organization!

Commentaires : Our small, non-profit organization of internationally located English teachers needed a "home" for our members to connect. Nobody on the board was particularly tech savvy; nor were we confident enough to build our own website. So we were thrilled to discover Wild Apricot (WA). The tutorials are fabulous, thankfully using simple English and easily understood, and the structure is intuitive to even the most novice user. The Customer Service team quickly replies anytime I have a question. We initiated a small annual membership fee to cover our cost, and WA's automated system tracks our member renewals with ease. We are still able to offer free memberships to our global and student members, and the general membership fees easily cover our annual costs. Our little site hosts all of our organization's history (past conferences, journals, newsletters, etc.), and we're hoping to soon add a Resources tab where our members can share unpublished curriculum ideas for teaching English language learners. I love that we can have a members-only viewing for some things on our site, and open everything else to the public. Our annual conference registration is so much more organized now, and we love the ease of the Paypal system for payments. Of course, there are changes we'd like to see, particular to our organization's needs and goals. Three times I've made suggestions to WA for site improvement, and the follow-up was quick, respectful, and thorough. Suggestions are taken seriously and are useful to the WA team for making site improvements and upgrades. I am happy to write this recommendation and assure you that anyone, absolutely anyone can create a useful and attractive website with the help of Wild Apricot!

Avantages :

Ease of use for general public, ability to create an attractive, efficient website, Paypal link for easy registration for memberships and conference fees, great customer support

Inconvénients :

Some limitations for the structure of the website

Okay for small group management, but not reliable

Commentaires : Frustrating. Disappointing.

Avantages :

Not much. It does have some features built in that are easy to use, like the member forum. It also has some customizable features in the membership rules...if they work. Sadly, you can't rely on them and the support staff is less than supportive.

Inconvénients :

Where to start. Support is only available via chat or email, and only Monday through Friday from 10:00 - 5:00. Next, the system is full of bugs. Members renew and it doesn't advance their renewal date. Members try to log in and it won't let them establish a password. Members can't log in so they create a whole new account, and there is not duplicate warning, so we just have to stumble on the duplicates. There were several member files that had the wrong renewal date but we couldn't change them manually. The system would give us error messages. The system would also randomly change information that we entered into the fields. The search features are less than reliable and do not show all the information unless you export the file to a spreadsheet. If changing member levels it will automatically revert someone to the current member year. You should be able to set that option or create a rule where if the member price is the same it keeps the already paid for years. We have an extremely high rate of payments that go unprocessed, for various reasons. Recaptcha not working, card declined because the payer used auto-fill on the form, card declined because the website is in Canada, and more. I have spent almost every day in some sort of chat session with the support staff, and you cannot interact with the higher tier support, only the base level. Plus, there have been times where it was a week or more before we received a response.

Moved to a different software

Commentaires : Wild Apricot worked for our organization for quite some time, however the features were not robust enough to grow with our organization.

Avantages :

This software worked for our organization for years when we were not focusing on our online process. Wild Apricot helped us create our first website.

Inconvénients :

The ability to customize the front-end website needs work. Styling never seemed to save and we felt very limited to the templates Wild Apricot provided. We also wanted to offer monthly memberships, but it was important that the member couldn't cancel before a set amount of time had past (i.e. a year obligation). This is not possible in Wild Apricot. Lastly, the email builder leaves a lot to be desired. Font-faces, font-size and padding would often revert back to the default after saving, causing us to test emails multiple times before sending. We eventually migrated our website to Wordpress, and had to use iFrames for our member application, forums and member directory. Half of the iFrames never worked, and it slowed our website down significantly.

Great Service, no hidden costs and love the database

Commentaires : Have been with 3 other companies who promised great things for membership-based software and under-delivered. WA's response time for customer service is faster than any of the other 3. Sometimes takes several tries, but with stay with it and the issue is usually solved. Rather than promising many items before the contract is signed, then revealing that you get rudimentary versions and have to pay for the more robust item that you really need, WA is up front with what you get. They accurately answer questions about this type of issue before you sign on with them. They also have a free version limited to a small number of members, which can let you try everything before you totally commit to a fee-based version for a larger organization with more members. The database is faster than any other we have used. They allow a LOT of fields rather than limiting you to an extra 10 or 29 beyond the basic ones needed for a members-only database. As a result we have been able, for the first time, to keep track online of members, contacts, past members, exhibitors, donors, etc., all online without the need for separate offline databases for some of them. With other companies the limited fields means we could do a lot with members records, but could not adequately add or change anything enough to keep track of advertisers, sponsors, exhibitors for our conference, and had problems with trying to identify prospects for members or to track those who dropped their membership. There are a few areas that still are lacking. We currently use Joomla for content management, and find the Joomla templates, content categorizing, and methods of limiting access to be more useful than WA. There needs to be at least one responsive template, since a large number of our members have become more dependent on tablets and phones for their internet content. The report system gives a nice online report, but results are not printable and when downloaded, give you a spreadsheet including every single field in each record rather than the single items you were looking for in the report. WA makes upgrades about twice a year, usually incorporating the most requested improvements. They also make other smaller upgrades in between the main ones. If you can't wait, tweaks are available for a fee through a third party which is familiar with the WA environment. They are the only organization out there who makes me feel that they really DO care about what a non-profit organization might want.

Bringing our rowing club into the 21st century!

Commentaires : I was asked to "freshen up" the appearance of our club's static HTML website. I conducted user interviews, during which a lengthy list of wished-for functionality emerged, way beyond the site's appearance. The Board and our members wanted an online implementation for the following: up-to-date member directory; a wide range of membership "types" (scullers, sweep rowers, coxes, paddlers, kayakers, dragon boaters...); automated processing of membership applications and renewals; credit card payments; event scheduling; calendaring; email blasts; donations; and on and on. My research into available options within our limited budget yielded one clear winner: WildApricot. The Board agreed, I ported (and freshened up) the existing website content, and implemented all those requested features. The process was easy and straightforward. The WildApricot online help system is terrific, and the technical assistance is always timely and spot on. We have been using WildApricot for about five years now, and it continues to serve us very well.

Avantages :

Rich funtionality; ease of implementation; terrific customer support

Inconvénients :

Complexity of handling our multiple member "types" (but at least we can handle them!); complexity of analyzing financial data

Don't expect improvements.

Avantages :

I will have to think on this one. I guess - the price BUT, you get what you pay for.

Inconvénients :

Web page builder is not intuitive, lack of new features, poor customer service, no response to any of the registration action items that have been requested for YEARS. I could go on for quite a long time. We have used it for four years now and our team has had enough. I sent an email to them and it took WEEKS for them to respond. They have never made ANY upgrades to the software that are noticeable to the users in the four years we have used the product. They focus all their time on creating content to tell me how to run my organization as opposed to improving their product. They recently sent out a survey requesting feedback which I provided. I told them all the things I am writing now. Their response? No feature improvements but they are raising their prices! We are moving on. Unless you are seriously strapped for money, look elsewhere.

An inexpensive, easy-to-use, ever-growing association/member management software solution

Commentaires : I have used other software to manage our association's membership, and Wild Apricot is far ahead of the curve as far as functionality, customization, and ease of use. But probably the best feature is Wild Apricot's team of wonderful customer-focused developers and support personnel who respond quickly, efficiently, and reliably to all support requests...at no extra charge!

Avantages :

Wild Apricot's team is extremely customer service savvy and quick to respond to problems (of which there have been very few). They also are always making product enhancements (on nearly a monthly basis) based upon their customers'/users' requests, suggestions, recommendations, and needs. The functionality is as simple or as complex as needed, based upon the size, structure, and budget of an organization. Online registration has made keeping track of events a breeze; although we have not yet instituted online payment, several options are available. Automatic reminders of membership renewals are easily programmed and customized, as well as event reminders; membership blast e-mails; opt-out feature; advanced search and filtering of member records; back-end administration rights can be customized; importing and exporting records; viewing and editing member records and privacy settings; CSS and Javascript customization; saved e-mail drafts. Pricing is based upon number of active records.

Inconvénients :

I have very few complaints. I have requested several features that have been incorporated into the software's functionality. I have made a request that is in the queue for consideration: because our association is for public relations professionals, we have a lot of news, and it would be nice to be able to set news posting dates and archiving dates with individual articles with a library of past news stories. The WYSIWYG formatting for pages is a little clunky, but there is a wealth of documentation for customizing pages as well as support materials.

I have been with Wild Apricot for 2 years now, all I can say is THANK YOU!

Commentaires : As a small non-profit and an all volunteer board, we do not have the capability to run our membership sign ups and training registrations, by hand. We now have automated payments, registrations, renewals and are able to communicate in an instant with our membership. It is also very nice to have all of this with a user-friendly website in one place!

Avantages :

As a small non-profit, this software has made organizing and communicating with our membership SO much easier. Membership is now automatic and registering for our events is easy for our guests and much less work for us. The website is easy to manage, and our financials are much more organized. I think what I like the most about this company is that they are CONSTANTLY improving according to a "wish list". It is very obvious that they care about their customers (US!) and continually work hard to improve. I love Wild Apricot!

Inconvénients :

The software is missing just a few things that would be great for us personally, but with 1000's of wishes, I understand that not all of mine will be granted :) As far as function, I have no complaints.

Wild Apricot is a great solution for association management and events

Commentaires : Wild Apricot is the platform we use for member management, event registration and payment processing. They meet all of our needs.

Avantages :

Wild Apricot is a great product that meets all of our needs for member and contact management, communications and event registration. They provide excellent support through their online documents, step-by-step tutorials/videos and by phone. The software is simple to manage but looks dynamic to the end user and website traffic.

Inconvénients :

Every association is unique and would like customized features. Wild Apricot meets the majority of our needs. They consistently release new versions in response to user feedback.

Membership Software

Commentaires : Every support request has been taken care off super-quickly. It has been a pleasure to work with the WA team since 2015.

Avantages :

it covers all needs: membership database mgmt, event mgmt, communications. All in one place

Inconvénients :

a bit constrained when it comes to webpage design, but all the functionality behind (database, calendar, etc), it is OK, it is definitely worse working around it.

Everyone professes to be the best, while Wild Apricot is supreme of all the rest

Commentaires : Efficiency times a 1,000 plus effectiveness times 1,000

Avantages :

The primary focus is tracking members and personalizing them. This is made possible with the back end user field creation. It is simple, user friendly and improves strategies on what to create, track and respond to the member with less man hours to use, that promotes huge cost savings when you achieve more with less using the full functionality and power of the the backend

Inconvénients :

Two things, admin access has improved, but no option exist to disallow exporting members. This is a crucial consideration to manage and control member data. If a switch can be added where exporting is an option that would be great. Second is the forum or blog needs an option to screen a post prior to making it public.

Third Party Support for Wild Apricot

Commentaires : Our organization has been using Wild Apricot for many years and as the times changes we are able to keep up with all the features most other websites are using. The website features and options are great, the membership, event and donation features are wonderful.

Avantages :

Even thought I started the use of Wild Apricot I found a thirty party company Site to be seen that could take my ideas and create a much better website than me. Using Wild Apricot. I could use them to do things in less the half the time it would take me. However, I can still make the minor changes if needed.

Inconvénients :

The only downside I see with the software is you have to be a pro to use some of the features. I am not a computer expert and I don't have the time to learn.

Makes organizing your organization easy

Commentaires : I have used Wild Apricot for two different professional organizations now, both run completely by volunteer nurses. We are not strong in business or computer skills. But creating a website is so easy, and just the automatic membership renewal process makes it worth its price. Pricing is manageable for the smallest of organizations, and the features are so valuable. It is easy to create events, track registrations, collect dues and fees and communicate with your members and that is all in addition to the website that is so easy to build. The support team is excellent. They are always ready to help and want to know what they can do to improve, and improvements happen often. A great product, easy to use.

Avantages :

Easy to use, lots of functions to organize your group, easy to manage registrations, dues and renewals. Very easy to set up a multipage website

Inconvénients :

Can't schedule emails to go out in advance on a particular date.