Great process management tool, easy to use

Publié le 01/12/2016
Daniel A.
Marketing Manager
Services financiers, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We just recently brought on this product for our call center and support staff. It's a simple to use step-by-step process guide -- letting our staff quickly learn how to do complex and not-too-often tasks without having to read through a huge manual. Having everything in one database, instead of multiple word docs/pdfs, saves time and frustrations.

Avantages: Easy enough that any employee can figure it out, regardless of skill or aptitude.

Inconvénients: Takes a very long time to setup. Not so much a fault of the software, just the nature of the service--we have to write all the process guides and put them into the system.