Avis clients sur NueMD

Overall Great All in One Medical Software

Commentaires : Overall great EHR once learned that serves as an all in one for medical documentation and billing services.

Avantages :

Many features with all in one medical documentation and billing, easy to use once learned. Clean interface

Inconvénients :

Learning curve at beginning is tough to learn coming from other medical EHRs.

Would highly recommend NueMD for your Practice Management. A++++++++++++++

Commentaires : I am the Office Manager here at a pediatrics office and I absolutely love this software. The majority of my time consists of the patient billing: entering of charges, posting of payments and printing of reports. Each of these are very simple to easy to use. My ONLY complaint is that searching for a diagnosis code, then inserting into the claim is a bit cumbersome. Still haven't mastered it yet, and have been here a year. Posting claims, correcting claims, posting payments and sending statements are all a breeze. Entering of patient demographics is easy to maneuver. The patient insurance screen is so simple. I have used a number of medical software programs, and the insurance screens are by far the easiest with NueMD. As a manager, I have to print many reports both daily and monthly. The ease of printing a variety of reports with NueMD has made my job easier as well. In addition, as the key administrator for NueMD in our office, my responsibility includes the addition of new employees. Such a simple process. Likewise, adding new insurance companies is a breeze. In regards to customer service, I feel very fortunate to have the availability to email Dotty at NueMD whenever I have questions. She ROCKS!!! It is very reassuring to know that I typically will receive a very timely reply. There has been a few questions that have taken quite a long time get resolved, but these involved technical support. I am quite certain that every situation can not be resolved immediately. Additionally, we seem to have "NueMD slow" times through out the day, and that can be quite annoying, although I am unsure how the connectivity to the "the Cloud" affects NueMD? In closing, I would highly recommend NueMD. Best Practice Management software ever!!!

Terrible customer service, overpriced for small practices

Commentaires : At first, I was skeptical because they require $500 per month to use their software, but I couldn't find any other solutions, so I went with them. They were helpful and lots of people reaching out to me to get set up, which was helpful. My first billing specialist just dropped off the planet, and I had to reach out, after about 3 weeks of not hearing from her, to the company to find out what was happening with my account. If I hadn't, I'm sure my small practice would have been forgotten. They then set me up with another specialist and we had a great repoire, which lasted about a year and half. Then I find out that another company bought NMD back in the fall of 2019, which no one told me about, and again, things were falling through the cracks. The general phone number no longer worked, my specialist would take days to get back with me, and I was spending hours every week following up on bills and finding out what was going on.....all still while I was paying $500 a month. Found out my billing specialist was moved to another area and I was the one who had to reach out to get help. I finally saw the writing on the wall in January and immediately cancelled my contract. They require a 90 days notice to end the contract, which I thought, after I'd communicated several times that I was really unhappy with their service, that we'd finalize all work and end my payments to them by February. I just saw that I have another $500 bill in my credit card statement for March.

Avantages :

Nothing. It was difficult to use. Adding new DX codes required communication with a billing specialist. I had to dig deep to find old accounts and whether they were paid or not

Inconvénients :

Software was fine, but really difficult to use, as I'm a doctor and not an IT person. I had to call everytime I needed help with something

A Medical Software I would highly recommend

Commentaires : I am no computer guru, nor do I aspire to be. That is actually the beauty of NueMD. With the technology constantly changing and updates in the medical industry constantly being made, this is the perfect software in which you don't have to worry about keeping up with those changes. I had to do re-search for a new software program for our surgical assist practice. We wanted something internet based that we did not have to worry about system updates and backup's in addition to the ease of use from anywhere. My concerns were getting our providers set up with the electronic claims submissions in a timely manner so when we moved from one system into the next it would be as seamless as possible. Cost was also a factor. The initial set up fee and monthly fee was in line with it's competitors and sometimes on the lower end. The staff at NueMD helped this set-up process to be fast and manageable. Everything that we needed for our practice was something that we had option of use. Initially we sent out all of our patient statements but realized it was just too time consuming and not cost effective. We were able to adjust our account at a later date to subscribe to this service which was a financially sound decision. I also worried that being internet based that this could be an issue with constant conectivity. There have been very few times that the system has been down in the years that we have been a client and it was back up typically within the hours. I have found this software to be a great asset to our practice. I would highly recommend it to any medical practice that is looking for great quality, great price, ease of use and ample resource options with regards to questions and concerns.

WANT SOMETHING GREAT ? CHOOSE NUEMD !

Commentaires : USING THIS PRODUCT IS EASY AND STRESS FREE, WHICH IS VERY NICE IN THE ENVIROMENT OF THE WORK PLACE. ANYTHING THAT MAKES THE JOB EASY IS FOR ME

Avantages :

I LIKE HOW EASY IT IS TO NAVIGATE THROUGH AND ALSO BEING ABLE TO CHAT LIVE WHEN I HAVE A PROBLEM.

Inconvénients :

NOT BEING ABLE TO TRANSFER DATA FROM ONE PLACE TO ANOTHER.

NueMD - FMO

Commentaires : We have a lot of claims that have been rejected and timely filing this year that we have never received any notification on needing to send information or to even let us know what is going on. I have to constantly stay on top of claims from over a year ago that I still have yet to get answers on why the insurance has not paid them yet. We have a new girl working on our stuff again and she has been actually responding to my emails and all my questions quickly. If this keeps up our Doctor will be happy again. If not I'm not so sure how our contract together will continue and for how much longer. NueMD is a great easy site and seems fairly easy to stay on top of things. Most of our claims it takes two months to get paid on or for that to get posted to someone's account. A lot of times if something doesn't get paid, someone just completely writes it off without consulting with our office first. We also have a lot of trouble with backtracking on our policy; ex: well child check injections are not to be charged for Medicaid, this was explained in the early stages yet still a year later no one seems to know you aren't suppose to file those charges! Customer Service these past few months has been awful; however, we are hopeful that it will change. I feel as if we are left in the dark and when we question something that has been done, we are punished for it or we get the "so and so" will call you back / email you this week, and then we get NOTHING for months. It's frustrating and hard to explain to patients why all of a sudden they have a $30-$120 bill from something in 2013 when were in the beginning of August!

Software Advice

Commentaires : NueMD software has been very user friendly for me. I like that it offers the ability to:
1. Upload .pdf images directly to a patients ticket so that NueMD can immediately see it.
2. When scanning the days EOB's and Super Bills they are stored indefinitely for easy viewing if I need to go back and look at them.
3. Ability to print a report daily which reflects any tickets on hold so that I can immediately correct or provide info so claims are not held up.
4. I would like to have the ability to copy and paste when adding "A/R memos". Due to the fact that a patient can have 3-4 dates of service per week when seeing a Chiropractor, there can be several tickets that need the same message added, to copy and paste the same message would definitely save time.
5. When creating a "New" patient chart it only takes 1-2 minutes which is very nice, however the zip code field needs to be updated. I like the ability to just enter zip code and the city and state auto fill in but many times it does not pull in the correct city for the zip being entered.
6. On the insurance screen I would like to see a field labeled "Payer ID" so this is not manually typed in the "Add'l info field".

Working Daily With NueMD

Commentaires : Using NueMD on daily Basis it is easy to see what works for our office and what doesn't. It is extremely easy to navigate through the system and to find where you are needing to head. One criticism is there is no way to track where you were if you have to exit a screen. In an old system that we had we were able to go back to a list of the patients that we had worked on and this was extremely helpful in our busy office it is normal for us to move through several patients in a short time. If you need to go back a couple patients to complete something you have to think really hard to remember who the patient was that you needed to complete that certain task on.

Nue md Easy to use software

Commentaires : I am a medical biller and use 3 different systems for my job. Nue MD is the most user friendly software, where I can enter all my claims , payments without any problems. The reports are numerous and very informative for my clients. Everything is easy to find and if I have a question about anything, an answer is always a click away. Honestly I have not used a better medical system, I can clearly find anything I need to keep the accounts clean and accurate. My only con would be the pricing for smaller companies, it is a large setup fee for small offices that do not see that many patients. This is why I have 3 different systems to accommodate the smaller physicians. Overall a wonderful product for medical billing and I have never had a problem with service or software.

Excellent Choice

Commentaires : As an Administrator in The Healthcare Industry, I believe that is very important that you have a reliable Practice Management program that will simplify and works according to your standards. That is what NueMD is for us, a Practice Management Program that is always reliable in all aspects of our operations. An easy to use, easy to train and Triple "A" Customer Service. You can concentrate in your work and not worry about any technical margin error, even if is any you can rest assure is going to get corrected in no time so you can keep your daily tasks with almost no interruption, and this is what I call an "Excellence Choice"

Frustrating

Avantages :

The system has a very clean layout. It is easy to use and you can easily transition from one task to another with minimal mouse clicks.

Inconvénients :

The customer service seems to be lacking. Especially during set up and withing the EDI department. There is a lack of communication on their end. It will take months to get it up and running and you will be paying for a service you may not be utilizing yet. We are currently in transition and adding a lot of new providers. We have been paying for the billing service without being able to use it. We currently have to enter claims into Availity for our new providers and also into NueMD so we can track when the payments do come in. It is double the work. We are currently pricing other systems and considering going with another company. Just know that you will have to spend a lot of time trying to get in touch with the EDI department and keeping up on their progress to get anything done. You may also experience issues when training. I have been trained on a few other EHR systems in the past and if you have experience you can pretty much figure this system out on your own. However, we did experience issues with the trainer failing to call on scheduled training days and not following through when we needed them to.

Do NOT Purchase NudMD

Avantages :

Once therapist side of evaluation, daily, progress, and discharge notes were developed, they worked well. Good training on how to use with therapist side and intuitive. Decent ease with scheduling.

Inconvénients :

Billing side is a nightmare. Very poor training for front staff and unorganized. This system after using it 6 months is still way less efficient than our old billing software. We went electronic charts and scheduling to save time and money but excessive front desk time now needed and spend on billing and trying to get answers from clueless customer service. Unable to get correct or helpful advise with customer service or even manager of billing. Would not even answer simple direct emails or return phone calls for answers. Initial set up got our tax ID incorrect and did not get reimbursed from multiple insurances for over 6 months til we got an answer of the issue. I am still paying for two clearing houses due to an insurance still paying half the time through the old system and half the time in the new system. Very slow to get into and use even though cloud based. It took over 22 minutes until I could get back online the other day while I was treating a patient. And constant software updates screw up icons, scanners, or printers where we have to spend lots of hours on IT and problem solving. Beware do not ever sign a contract for this product. I can not wait until mine is up!!

So Happy with NueMD

Commentaires : NueMd has taken the stress out of our claims and payment cycles. Our previous biller was holding claims for 2 weeks before sending them out and then never followed up on the transmissions that didn't go through. We rarely have errors with NueMD and if something gets kicked out by the Clearing House it is easy to identify and correct. We are able to send our claims out in 1 day and receive payments in 3-21 days.

Avantages :

We brought our billing in-house, and the training and support offered really eased the transition. NueMD made sure we had our accounts set up correctly and walked us through all the steps. I highly encourage purchasing the training if you are nervous about doing this yourself. They provided a workbook and weekly training sessions to make sure we would succeed.

Inconvénients :

There are some reports that would be nice features as we are facing QPP. I would love to have a report to print address labels for my patients, and a report that links encounters, dx codes, patient name and our Practice Fusion chart number. We are working with a Qualified Registry and this is something they need to pull data for the quality measures.

NueMD. The answer to my PM needs.

Avantages :

I love NueMD's user-friendly Practice Management software and their Technical Support/Customer Service Team. The application is a breeze to learn, use, and teach to new staff members. I wear multiple hats in my office, and NueMD makes it very easy for me to switch between hats without being overwhelmed. With a system like this, I don't really need support anymore. However, a support team member is always a click away through VNC connect, so I don't even have to spell out my issue in detail. I can just click and connect. Then a representative will see my screen and take care of my concerns. A great feature I hardly see in other PMs is what I like to call "user login transfer." NueMD is a web-based system so you can have access to your system on the go with any browser that has Java. Now say you're a doctor that works with two different systems. Chances are that you have different login information. With NueMD, that's a little different, you can carry your same login credentials between both systems with only an account code to represent the other system. It's just one less thing to worry about if your already a user of NueMD.

Inconvénients :

NueMD software comes with a billboard feature on the home screen. A notification pops up whenever a new message/update/news is received. It's okay for the vendor to want to keep all clients informed but I'm never excited to see that "new message" notice on my screen when I log in first thing in the morning. Then I have to retype my password to confirm I've read it instead of just closing it out. Of course, this feature can be changed though the main admin account; however, I'm still not a fan of this little feature.

OK for the money

Commentaires : It's an OK value for the money but I cannot picture using this for large practices - to little stigmatization

Avantages :

Grate clearinghouse, no claim issues in 2 years of use. Intuitive and easy ton access anywhere - I even logged in when I traveled abroad.

Inconvénients :

to many screen changes to complete an action, no capability of saving stm., no capability of organizing the scanned docs, when you try to pull up previous RA you have to log out and log back in otherwise it will not generate the list. A bit cumbersome to post adjustments as it does not take negative payment and you have to figure out how to enter recoup amounts. Does not update claim status when claims Cross over from medicare - this has to be done manually.

Great sales job, but horrible support

Commentaires : Our providers absolutely HATE this EMR. Way too long to chart anything and extremely complicated. If someone views an encounter while you are working on it you LOSE everything you wrote. No way to fix this and NO NOTICE. Extreme wait times for customer service with personnel who don't know their own system and give you WRONG information frequently. Save yourself a lot of grief and AVOID this system!

Avantages :

bidirectional billing for easier accounting.

Inconvénients :

Acquired shortly after we implemented, with HORRIBLE support afterwards. No longer supporting the product and refuse to make any enhancements or fix any problems.

Not much support

Avantages :

Was a little less expensive, they did send out statements every month as agreed to. They deposited the checks directly into the bank.

Inconvénients :

When I quit using them and after 90 days, to get my remaining data to continue to bill for the money they hadn't collected they extorted more money before they would send the disc with my accounts on it so I could have my new billing collect the money they hadn't.

Since we upgraded to NueMD my Insurance reimbursement rate went up..

Avantages :

I like everything about NueMD. The billing software is so easy. My reimbursement rate went up to 98%. The scheduling side is great. I like the color coding for each apt size. When ever I have been stuck on anything they have helped me with live chat or on the phone and even email. I am the office manger and biller. So I do all my billing at home and sometimes real late. When I have had an issue, I would email them and the next day when I returned to work in my mail box would be the fix to my problem.

Inconvénients :

I really have nothing bad to say about them. I was a little disappointed when NueMD and Sevocity Broke up. We had did keep Sevocity as our EHR. We have not looked into NeuMD's EHR. But if it is anything like the billing and scheduling it will be wonderful. I have nothing bad to say about the customer support. They are amazing and always so friendly.

Customizable & Personal Customer Service

Avantages :

You can design whichever templates you want they've got access to scores of public data and lists and up-to-date information which they can help you in a great and as you start to implement and discover small changes you want to make they are very responsive and quick at making them to make your life as easy as possible because even with a ton of preparation and reading you'd simply don't know what you don't know I think getting a product that isn't concretely structured is probably the best pro in addition they close second would be the staff at every level is responsive and great

Inconvénients :

There is no video telemedicine capacity at this time. Also some of the navigation at first is not as intuitive as I would've liked however it was easy to learn

Frustrating

Commentaires : Disappointed.

Avantages :

We have billing with NueMD we like our biller. Claims sent through usually without a problem. Customer Service does answer phone. Sometimes hold 30 min but has improved.

Inconvénients :

EHR is horrible. Screen freezes constantly. Paying for escripts but not working but we are paying for that extra. When we signed up we were not told of all the extras that were not included that we not had to pay for like appt reminders and escribe. They said there were too many items to tell us about when we signed the EHR contract which was a half sheet of paper. Who knew escribe was not a common feature. Only later we are told we have to pay extra and we cannot get all of our providers to work 4 months later.

For someone who started a job not really knowing anything about a computer new MD was very easy to use for somebody who is a beginner

Avantages :

Customer support, being able to do a live chat, promptness of a response. And easy navigation. Also the updates that are available to read.

Inconvénients :

As far as the cons oh, I wish there were more email lines especially when a client has more than one email or split parents. And also an extra line on the memo underneath the email to add additional contacts for that patient.

RCM

Avantages :

Linked with Practice Fusion. More functions available in original ehr, not NueMd.

Inconvénients :

Support did not help fix main issues with loops and segments in edi claims.

Easy as 1, 2 3

Commentaires : extra buttons for expired insurances only

Avantages :

As a beginner computer literate person, it was very simple to follow the set up, as putting patient in, their insurance information and any documents.

Inconvénients :

in the notes tab, I would like to see where we can put the lines in order of how it would be easier for us in general to read and set apart

Product is Good Customer Service BAD

Avantages :

Product is easy to use navigating is easy. The sales rep was the best part of the entire experience.

Inconvénients :

Before you get to the product you have to deal with customer service and training which is the WORSE out of 20yrs billing this is the WORST customer service I have every dealt with. Training is HORRIBLE!! I had a total of 3 training sessions with 3 different people and all 3 said something different on the same topic. I did not know who to listen to.

NueMD Great for the small practice

Commentaires : NueMD is easy to use. Its has an a great deal of resources for big and small practices. Its customer service is fast, friendly and extremely knowledgeable.

Avantages :

Great resources available for the small practice. A lot of automated features that enables a small practice to keep up with the fast paced ever changing health industry.