Avis clients sur Qualtrics CoreXM

Designed to Advance your metrics

Commentaires : This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Avantages :

The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.

Inconvénients :

At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.

Qualtrics for Best Surveying Practices

Commentaires : Overall, Qualtrics CoreXM is a great platform for surveys, application forms, and research. There are so many embedded features, such as the ability to add a signature to the form, add questions that require file uploads, and different question types. It is definitely better than Google Forms or Microsoft Forms.

Avantages :

Qualtrics has been great for creating applications and surveys to gather quantitative and qualitative data. There are so many features, so there is somewhat of a learning curve, but the time you spend in learning how to use the platform is an investment. I really appreciate that Qualtrics is customizable, and you can disseminate the forms in many ways (email, personalized links, generic links, twitter, etc.). I also appreciate that the information collected from the surveys can be exported into excel. One of the best features is that Qualtrics will send an email when a survey is completed, and it will give you periodic updates on how many responses the forms receive.

Inconvénients :

I wish there was an easier way for individuals to retake or complete their form if they pause it or fail to finish in one setting. In addition, while the support pages are helpful to read through, and you can learn a lot from them, I wish there were more videos and live events to learn how to best use the software.

Qualtrics

Commentaires : Data collection get easier with the help of Qualtrics and Client user friendly.

Avantages :

Can put logics of question that makes Data collection easier and in more analytical way. Which is more easily for Client to fill Data.

Inconvénients :

Uploading pre pop link. Not able to upload1000 data in one go.

An adequate tool for measuring customer experience

Commentaires : Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

Avantages :

Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)

Inconvénients :

It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.

Qualtrics sets the bar high!

Avantages :

What I like most is how user-friendly the survey build feature is. The survey flow function makes it easy to macro-level changes to the survey

Inconvénients :

What I like least the delay in creating lists and generating links for large data sets

Game changer for surveys

Commentaires : Really liked using this software as it made collecting students information and feedback so much easier and reliable.

Avantages :

It is very easy to create surveys and have full freedom of how you want them to look like. You can customize them to better fit your application. Variety of question types to chose from. Especially the fillable table questions, come in very easy when making forms that collect multiple aspects data

Inconvénients :

It has some parts that were a bit hard to navigate at first. It does seems a bit confusing, especially when analyzing results, but there is lots of documentation support for it

Data Collection and Analysis Made Easy

Commentaires : We have used Qualtrics and SurveyMonkey for larger surveys (50-100 questions) about students' experiences and Qualtrics makes manipulating the date very simple. It's easy to filter and export the data if you want to use Excel to do a bit more digging.

Avantages :

I primarily use SurveyMonkey, Google Forms, and Qualtrics for surveying my students. Qualtrics is adopted by our University on a wider scale and we have access to all features. Qualtrics is a very capable, easy to use tool. There are a lot of helpful resources online that can be used to make the most of the features.

Inconvénients :

If you are looking for a short and quick form to collect simple data, like signups, that don't require any data analysis, it is often easier to set it up in Google Forms or O365 than in Qualtrics. Qualtrics needs many more clicks for a simple survey than other (free) options.

Great tools but costly and customizing can be tricky/very difficult

Commentaires : Overall, I like the tools, but the look and feel aspects need major improvements to let the end user select how it looks. The brand admin interface there also needs to reflect a full range of options.

Avantages :

The survey design is very user friendly with the exception of a few question types (eg, calendar selections require some simple java for anything reasonable). The data analysis side is fantastic and really stands out.

Inconvénients :

The cost is very high in comparison to some other tools. You are paying a lot, but an unlimited admin license is very handy for our environment. You do get a good amount for the cost. Customizing the look and feel of the tool is super complicated and for anything beyond basics, you need custom CSS and headers. Test this thoroughly before purchase. The "branded themes" they make for you cannot be further edited at the admin level - super frustrating! The textIQ analysis likely isn't worth it for complicated feedback.

Qualtrics is the industry leader, with several majors gaps

Avantages :

Things I like about Qualtrics:The number of featuresSkip logicemail and SMS distributions

Inconvénients :

Things that drive me crazy about Qualtrics:The complexity of adding features to your account (I now have two separate accounts because it was impossible to add one simple feature to my existing account)Bugs (my directory was not recognizing duplicates and it took weeks to get resolved)Sometimes customer service is great, sometimes its awful (see directory issue above)

The Most Impressive Survey Tool

Avantages :

Qualtrics CoreXM puts the power of web design in your hands via something that is marketed as a "simple survey builder." Qualtrics is capable of doing so much more than just building a survey, ranging from helping you analyze data in text, to helping get marketable research data. You'll be pressed to find better!

Inconvénients :

There is a bit of a learning curve, but Qualtrics themselves provides teachings and courses to help ensure that users are knowledgeable and able to use the product.

It's the best - but the future is concerning

Commentaires : Qualtrics is excellent all around, and has been the standard survey software among academic researchers for years for a reason. However, while the base platform is great, the organization is far from perfect. I had numerous issues deploying the offline app. After months of contacting support -- and getting zero explanation as to why my account, which was enabled for the offline app, could not access the app. After months of bothering them, they did something -- didn't tell me what -- and it worked. Their support team, while friendly, wasn't knowledgeable about their survey app and couldn't connect me with someone who was. Their best information regarding app crashes was that "the development team says it's buggy." Not super helpful considering the additional fee for the app. The timing of these experiences with support -- the same time that the Qualtrics company was sold, and immediately refocused toward the "customer experience" and CRM products they make -- has me concerned about the future of Qualtrics for academic research.

Avantages :

Building and deploying a basic survey in Qualtrics is very easy. Every step of the process, from writing questions to survey launch and distribution will be simple as long as you allow it to be. For advanced users, Qualtrics offers a number of methods for building in complex survey logic (such as skip patterns, display patterns, and survey flow mapping). Additionally, the built-in question types can be modified using JavaScript, allowing advanced users to ensure that the question "works" exactly as designed, without compromise. Sending the survey is exceedingly easy as long as you've got someone to send it to. Followups with those who haven't respond can be automated through their email system as well. Exporting data to a variety of formats upon survey completion is simple. As long as you've done everything right within Qualtrics, the quality of the data you export should be pretty high.

Inconvénients :

The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys. However, for most of its existence Qualtrics has been licensed by universities worldwide specifically for use in scientific studies. Less experienced researchers may be misled by these lacking tools and produce inaccurate analyses based on them. The Qualtrics survey platform also offers an offline application -- for an additional fee -- which is extremely weak. It does not work with many functions that a survey used primarily online may include, such as the "request response" option. It's also prone to crashing for no clear reason. Users dealing with protected health information (i.e. those who need to be HIPAA compliant) should consider other options. While Qualtrics does consider themselves "self-assessed" to be HIPAA compliant, they do not enter business associate agreements with clients (so, they do not take liability for the protection of the data); other platforms, such as SurveyMonkey, offer full HIPAA compliance with a BAA.

I've been using Qualtrics for over a year and all I can say is WOW!

Commentaires : The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

Avantages :

The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception. I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Inconvénients :

Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

Highly reliable software

Commentaires : It is very reliable software to collect responses which use can extend from students' feedback, tracking of students experiments to collect event registrations and abstract submissions. With some updates, it can become a fantastic multi-tasking software.

Avantages :

Highly user-friendly and most of its features require no programming skills (as a user, not as an administrator) with a nice working environment. It is quite flexible software and can be used as a conference management tool to track registrations and even handle the abstract submission, review and the subsequent revisions

Inconvénients :

Some parts require basic skills of programming (eg in the appearance of the form, the adjustment of the font style and position, or in the design of the automatic replies). More flexibility in uploading data from other forms would make this product very helpfull and more versatile. Moreover, deleting selected responses takes forever and decrease its ease of use. Similarly, it would be ideal if the data file wouldn't be disturbed once there is an addition of a question (currently it doesn't move the old data to the relevant cell when a new column is added). Last but not least, it would be great if the data mapping from other forms could be used in a user-friendly way to create automatic responses (currently even with the help of academic staff from Computer Sciences, we couldn't resolve the issue)

Powerful Surveying Tool

Commentaires : Awesome. Qualtrics has provided reputability and security to our data collections.

Avantages :

The features that allow branching in surveying is powerful. This allows you to collect data from distinct groups of people all in one survey. The basic data reports generated by the software provide real time updates on progress and basic understanding of the data immediately. I appreciate all of the customization options in both the survey and report functions.

Inconvénients :

If you are just collecting emails addresses, t-shirt sizes, etc. you should use something simpler and quicker, like Google forms. It is just not fast and user-friendly for simple surveying. Also, it does not always give data outputs in excel, etc. in a super convenient way. You definitely have to do some data clean up. It takes awhile to learn all of the features, but once you learn them, Qualtrics is a powerful tool.

This product is offered to students and staff at my university to use through our single sign-in.

Commentaires : As an Outreach Clinician on a college campus I frequently have to get opinions, interests, and availability of multiple contacts in a variety of demographics and as a user I am able to share others contact databases and view ongoing projects. Using this as an RSVP function allows me to gather interest, plan events, take reservations and easily reach out to respondents who have/have not responded (but it would be easier it more contacts could be added to ONE distribution after the fact to reduce the number of them that have to be sent when there are stragglers.)

Avantages :

Trackability and ease of statistical evaluation when you're not a math-minded individual. There are plenty of "how-to's" and user instructions for producing high quality surveys quickly.

Inconvénients :

How the contacts work for adding more contacts to a signal distribution. Also, there is some trouble in getting the import function for .csv files for contacts.

Qualtrics is beginner friendly!

Commentaires : As a relatively new user of Qualtrics, I am definitely a fan. It was easier to learn with the help of their email and chat support. Their online help topics are also very helpful!

Avantages :

I had never used an online survey software and working with Qualtrics was user friendly. I could set up several national surveys using skip logic and survey flow to address various conditions. The customer service is top-notch! I believe in every case that I had to contact them; they could answer my questions. Qualtrics even updated their interface since I started using it and the additional features were also user friendly.

Inconvénients :

I am not sure if this is a university policy or a Qualtrics policy but limiting the use of matrix formats, which adds time to the survey for both the builder and participant. But I understand that readability is important.

I have been using this program for about 5 years and find it to be essential to my business.

Commentaires : I am able to conduct research for customers that I used to contract for. It helps my business and keeps me up to date on a number of new methodologies. I am focusing on B2B customers now and this is a very helpful tool for both conducting surveys and analyzing the data.

Avantages :

Software is fairly intuitive and support group is great at answering questions quickly. Customer support has really improved over the years. You just have to call to get a person quickly. Generally very knowledgeable.

Inconvénients :

Takes some time to get familiar with the software. Online chat is slow probably due to lack of staffing. If you want help you have to call. They add new things constantly, hard to keep up, but that is actually a good thing.

Qualtrics, while a little tough to get a hang of, is incredibly functional and adaptable.

Commentaires : I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design!

Avantages :

What I like the most about this software is that once you get a hang of the smaller quirks and settings, you are able to do incredible things in terms of survey design and distribution. The ability to design complex experiments with logic branches and switches that are triggered by the number of people that have taken the survey or even answered a specific question in a specific way is extraordinary. Even with all of this that I've mentioned, almost everything is done without the need of knowledge of javascript - something very intimidating to many.

Inconvénients :

What I like least about this software is that it has a rather shallow learning curve - that is, it takes a long time to get used to its quirks. Slowly but surely you will become comfortable, but it is only once you have taken the time to read through their guides or done enough trouble shooting yourself.

Powerful Tool for Data Collection

Commentaires : Create surveys and analyze data at a basic to advanced level.

Avantages :

Qualtrics allows for the creation of basic up to advanced surveys, with a robust platform that is there when you need it, but optional when you don't. I appreciate that Qualtrics has predictive tools such as suggestions for the type of question and even for the available answers. It is easy to rearrange questions and while there is a small learning curve, using tools such as "flow logic" for advanced options. Further, the tool provides options for organizing your surveys and makes it easy to deploy/close them from the site.

Inconvénients :

While the survey setup is relatively easy, downloading data can often be burdensome and time-consuming. For my work, I often want to drill down and few answers based upon a selected response, but while viewing it on the website does not take long, compiling and downloading a PDF report is something that I don't look forward to doing.

Qualtrics is a sophisticated, reliable and very user-friendly software that I use every day!

Avantages :

The feature of Qualtrics I like the most is that the sky is the limit in terms of it's versatility. One can make a very simple, straight-forward survey or one can use sophisticated logic and make a very complex survey. This versatility allows me to use Qualtrics for any job I have.

Inconvénients :

In it's current state the Insight Platform reporting features are less-than ideal. They are making progress and things are getting a little better, but there is a long way to go. I still am not able to customize my graphs using the reporting tool like I really need to do.

The best survey collection tool!

Commentaires : It has been a great run with Qualtrics so far! Looking forward to analyzing my data!

Avantages :

Qualtrics has made my quantitative and mixed method research easy with its user friendliness! The preloaded survey choice options (from likert scale to adding photos in answers) are enough for designing any sort of survey you are planning to conduct!

Inconvénients :

I honestly do not dislike anything. I think the sharing option for editing a survey could be made a little obvious rather than hidden somewhere and that's just it.

Great Survey Tool

Commentaires : Overall, Qualtrics Research Core is a great survey tool. It can handle a lot of users and a lot of responses. It has a lot of advanced features. It is pricey but it is mostly worth the price.

Avantages :

Qualtrics is a great survey tool and can be used for many purposes. My whole organization uses it in many different ways. There are a ton of great features and it is easy to learn how to use.

Inconvénients :

It is very expensive and Qualtrics is not good at letting users know when they change something.

A step up from Survey Monkey

Commentaires : We use Qualtrics for student satisfaction surveys for our coaching and tutoring programs, events and workshops, or to poll students regarding needs, ideas for services, etc. As a doctoral candidate and researcher, I use Qualtrics to deliver a digital version of survey instruments and filter and export my data dor use in SPSS. I use it multiple times per week.

Avantages :

It generates extremely professional looking surveys and results are exportable to csv format if you want to make an Excel or Google Sheet or directly into SPSS for advanced statistical analysis.

Inconvénients :

A few features weren't self-explanatory, but quick Google searches turn up instructions, usually a Qualtrics help page.

Our tool-of-choice in research

Commentaires : Our overall experience with Qualtrics is excellent. I contact their customer service department frequently by phone and email, and they are the best! They solve my issues every time.

Avantages :

Surveys are easy to program and the reporting feature allows me to simply distribute a link to our team to quickly view the results, including charts and tables.

Inconvénients :

Some of the data setups in the crosstabs feature could be improved.

Qualtrics is awesome

Commentaires : Besides having a great product, I have consistently had excellent service with Qualtrics support. Of the many different survey software packages I have used, Qualtrics is the most nimble, intuitive and useful.

Avantages :

The software has great functionality. Qualtrics provides exceptional training and tips. The customer services is outstanding.

Inconvénients :

There are some limitations in the area of question design. Specifically with options for how you would like responses.