Avis clients sur Qualtrics CoreXM

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Qualtrics Research Core (RC) est la plateforme d'enquêtes en ligne la plus sophistiquée du monde. De la recherche aux informations, à l'action.

En savoir plus sur Qualtrics CoreXM

Avantages :

You can randomize questions, organize the survey by blocks, use decision trees. It is easy to use and the customer service is amazing.

Inconvénients :

Consumer insight aggregation can be messy across multiple data formats and make it hard to consolidate.

Qualtrics CoreXM - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,7
Fonctionnalités
4,6
Rapport qualité-prix
4,4

Probabilité de recommander le produit

9,0/10

Qualtrics CoreXM a reçu une note globale de 4,8 étoiles sur 5 d'après 387 avis d'utilisateurs publiés sur Capterra.

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Megan
teacher
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 5 001-10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

surveymokey is better, and often cheaper

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Andrew
Andrew
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Designed to Advance your metrics

5,0 il y a 3 ans

Commentaires : This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Avantages :

The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.

Inconvénients :

At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.

Utilisateur vérifié
Graduate Assistant (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Qualtrics for Best Surveying Practices

5,0 il y a 6 mois

Commentaires : Overall, Qualtrics CoreXM is a great platform for surveys, application forms, and research. There are so many embedded features, such as the ability to add a signature to the form, add questions that require file uploads, and different question types. It is definitely better than Google Forms or Microsoft Forms.

Avantages :

Qualtrics has been great for creating applications and surveys to gather quantitative and qualitative data. There are so many features, so there is somewhat of a learning curve, but the time you spend in learning how to use the platform is an investment. I really appreciate that Qualtrics is customizable, and you can disseminate the forms in many ways (email, personalized links, generic links, twitter, etc.). I also appreciate that the information collected from the surveys can be exported into excel. One of the best features is that Qualtrics will send an email when a survey is completed, and it will give you periodic updates on how many responses the forms receive.

Inconvénients :

I wish there was an easier way for individuals to retake or complete their form if they pause it or fail to finish in one setting. In addition, while the support pages are helpful to read through, and you can learn a lot from them, I wish there were more videos and live events to learn how to best use the software.

Melanie
Sr Mngr, Research & Insights (É.-U.)
Conseil en gestion, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Qualtrics sets the bar high!

5,0 il y a 2 mois Nouveau

Avantages :

What I like most is how user-friendly the survey build feature is. The survey flow function makes it easy to macro-level changes to the survey

Inconvénients :

What I like least the delay in creating lists and generating links for large data sets

Steve
Steve
User Experience Lead (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

An adequate tool for measuring customer experience

3,0 il y a 3 ans

Commentaires : Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

Avantages :

Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)

Inconvénients :

It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.

Christina
Disabled (É.-U.)
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Build surveys on Qualtrics

5,0 il y a 3 mois

Commentaires : It's has always been a quick and easy software to be able to create documents easily.

Avantages :

I like the ease of this software along with great customer support.

Inconvénients :

I really have no complaints about this software.

Tania
Master Tutor (É.-U.)
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Game changer for surveys

5,0 il y a 5 mois

Commentaires : Really liked using this software as it made collecting students information and feedback so much easier and reliable.

Avantages :

It is very easy to create surveys and have full freedom of how you want them to look like. You can customize them to better fit your application. Variety of question types to chose from. Especially the fillable table questions, come in very easy when making forms that collect multiple aspects data

Inconvénients :

It has some parts that were a bit hard to navigate at first. It does seems a bit confusing, especially when analyzing results, but there is lots of documentation support for it

Maria
Sales Executive (Jordanie)
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It is very suitable for anyone who wants to prepare and publish surveys easily.

5,0 il y a 7 jours Nouveau

Commentaires : Qualtrics allows me to set up and email a form and collect and analyze data without assistance, without the burden of many of the previous steps necessary to run surveys in the traditional format.

Avantages :

Qualtrics helps create surveys, collect responses, and analyze results seamlessly, automating the entire survey process. With precise tools and options, you can put survey questions into one of Qualtrics' pre-made templates and distribute them to target audiences in minutes. Qualtrics improves the quality and accuracy of workers in the field, enabling them to reach the required categories with high precision. Qualtrics quickly generates tabulated and structured graph reports and allows us to export the results to other statistical analysis programs for further study.

Inconvénients :

I didn't experience any downsides while using Qualtrics' high-quality, inexpensive services, and helpful support staff makes it easy.

Eshwar
UX Researcher (R.-U.)
Recherche, 11-50 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Best of the best but super pricey

5,0 il y a 4 semaines Nouveau

Commentaires : Superb tool for conducting market, academic, behavioural, or business research. Very feature rich and easy to learn. Overall great experience but just super pricey for all but the bigger companies.

Avantages :

Feature-rich and easy to learn. Integrates with lots of software given it's the industry standard. UI is really nice to use and offers tools for analysis too.

Inconvénients :

Extremely pricey. They offer discounts if you ask, especially for smaller companies. But the plans shut out a lot of people. Free trial is pretty good giving you all features but time limited; so maybe do this to start with.Also the plans are odd; all plans except the top (very pricey custom quote plan) limit you to 1000 responses per year, so even with a really nice plan you are quite limited response wise. Particularly bad if you run frequent surveys.

Kelli
Associate Professor (É.-U.)
Recherche, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product and usability

4,0 il y a 2 mois Nouveau

Avantages :

Surveys can be set up quickly and measures can be shared in the library; data is easy to export

Inconvénients :

I wish users could log in and out to complete surveys at multiple time points and I'd like to be able to link surveys longitudinally

Misty
Extension Educator (É.-U.)
Enseignement supérieur, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Qualtrics survey

5,0 il y a 2 mois Nouveau

Commentaires : I have had good experiences with Qualtrics.

Avantages :

I like all of them that I understand how to use.

Inconvénients :

It is a little clumsy to just try to figure it out on your own.

Utilisateur vérifié
Research Associate (É.-U.)
Utilisateur LinkedIn vérifié
Recherche, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It's the best - but the future is concerning

5,0 il y a 3 ans

Commentaires : Qualtrics is excellent all around, and has been the standard survey software among academic researchers for years for a reason. However, while the base platform is great, the organization is far from perfect. I had numerous issues deploying the offline app. After months of contacting support -- and getting zero explanation as to why my account, which was enabled for the offline app, could not access the app. After months of bothering them, they did something -- didn't tell me what -- and it worked. Their support team, while friendly, wasn't knowledgeable about their survey app and couldn't connect me with someone who was. Their best information regarding app crashes was that "the development team says it's buggy." Not super helpful considering the additional fee for the app. The timing of these experiences with support -- the same time that the Qualtrics company was sold, and immediately refocused toward the "customer experience" and CRM products they make -- has me concerned about the future of Qualtrics for academic research.

Avantages :

Building and deploying a basic survey in Qualtrics is very easy. Every step of the process, from writing questions to survey launch and distribution will be simple as long as you allow it to be. For advanced users, Qualtrics offers a number of methods for building in complex survey logic (such as skip patterns, display patterns, and survey flow mapping). Additionally, the built-in question types can be modified using JavaScript, allowing advanced users to ensure that the question "works" exactly as designed, without compromise. Sending the survey is exceedingly easy as long as you've got someone to send it to. Followups with those who haven't respond can be automated through their email system as well. Exporting data to a variety of formats upon survey completion is simple. As long as you've done everything right within Qualtrics, the quality of the data you export should be pretty high.

Inconvénients :

The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys. However, for most of its existence Qualtrics has been licensed by universities worldwide specifically for use in scientific studies. Less experienced researchers may be misled by these lacking tools and produce inaccurate analyses based on them. The Qualtrics survey platform also offers an offline application -- for an additional fee -- which is extremely weak. It does not work with many functions that a survey used primarily online may include, such as the "request response" option. It's also prone to crashing for no clear reason. Users dealing with protected health information (i.e. those who need to be HIPAA compliant) should consider other options. While Qualtrics does consider themselves "self-assessed" to be HIPAA compliant, they do not enter business associate agreements with clients (so, they do not take liability for the protection of the data); other platforms, such as SurveyMonkey, offer full HIPAA compliance with a BAA.

Virginia
Social/Clinical Research Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I've been using Qualtrics for over a year and all I can say is WOW!

5,0 il y a 5 ans

Commentaires : The product is intuitive, easy to use, and the online training videos made the system easy to learn as well. Implementation went very smoothly thanks to the Qualtrics employees that worked with us on setting up single-sign on and our more complex surveys. The surveys look modern, and the questions are versatile (which makes it more fun to take surveys). In my opinion, this has led to higher response rates, overall. It's also easy to analyze the data and send out reports.

Avantages :

The intuitive, user-friendly interface makes building surveys a breeze. There are many different question types to choose from so it's easy to find one to fit your needs, and additional survey options (such as branching, embedded data, customized messages, email triggers, and more) make the instrument very versatile. Qualtrics is also modern looking and mobile friendly, and I have seen survey response rates increase since its inception. I have had the pleasure of working with several Qualtrics employees during implementation and found them to be extremely helpful and professional. No matter what I ask, they deliver, and quickly too! Even when I think I have a problem they can't solve, they come up with a solution that works. I also appreciate that the product is constantly evolving and making improvements based on customer feedback.

Inconvénients :

Depending on the amount of data, the Report interface can be slow to load. Also, when exporting reports to a word document or PDF, the graphs sometimes appear blurry and can be difficult to read.

mark
Academic Technology & Instructional Design. (É.-U.)
Gestion de l'enseignement, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A very powerful survey application, very intuitive to use! Extremely flexible, superb support

5,0 il y a 5 ans

Commentaires : great survey tools obviously, but we have built some wonderful educational applications as well
Without the flexibility of Qualtrics we would never have even tried to create these apps on our own.

Avantages :

The broad variety of question types, the generally intuitive inteface that lets you start simply, but encourages you to explore its more poweful features. I like the ability to easily get data out in a variety of formats (SPSS, CSV, etc) and add Tableau support was a huge plus!!! The ability to customize the look and feel is very nice, and the flexible distribution options (email, anonymous links, etc) work very well for us. The ability to embed objects in the GUI Editor is awesome, we have built training, teaching modules in Qualtrics without advanced tech help just because the tools are so easy to use!!

Inconvénients :

the Table of Contents tool is limited by rules put on place for surveys. We'd like to see educational options settings that would allow more creative use of Qualtrics for educational use.

Jason
Manager of Academic Enterprise Systems (É.-U.)
Gestion de l'enseignement
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Qualtrics: More Than Just a Survey

5,0 il y a 6 ans

Commentaires : Qualtrics is much more than survey software. In fact, I use it for everything but surveys. I've begun the creation of Quick-Help support tool that is powered by Qualtrics. A user is taken down specific path based on his/her individual needs. After entering the needed information, emails are fired off to the people who can fulfill the user's request. The ability to use Qualtrics as my own kind of ticket support system is crucial to fulfilling our users' needs in a systematic and efficient way.

Avantages :

I love how granular you can get with every type of action you want to perform. You can use general methods for logic, or create your own with ease. Qualtrics is can be generic as you want, or as customizable as you need.

Inconvénients :

I wish Qualtrics wouldn't charge for additional question types. For example, add the form upload and signature question types, you have to pay a fee for each.

Heather
Therapist (É.-U.)
Psychologie, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This product is offered to students and staff at my university to use through our single sign-in.

4,0 il y a 5 ans

Commentaires : As an Outreach Clinician on a college campus I frequently have to get opinions, interests, and availability of multiple contacts in a variety of demographics and as a user I am able to share others contact databases and view ongoing projects. Using this as an RSVP function allows me to gather interest, plan events, take reservations and easily reach out to respondents who have/have not responded (but it would be easier it more contacts could be added to ONE distribution after the fact to reduce the number of them that have to be sent when there are stragglers.)

Avantages :

Trackability and ease of statistical evaluation when you're not a math-minded individual. There are plenty of "how-to's" and user instructions for producing high quality surveys quickly.

Inconvénients :

How the contacts work for adding more contacts to a signal distribution. Also, there is some trouble in getting the import function for .csv files for contacts.

Utilisateur vérifié
Senior Research Assistant (É.-U.)
Utilisateur LinkedIn vérifié
Recherche, 5 001-10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful survey tool with user-friendly interface

5,0 il y a 4 ans

Avantages :

The functionality of Qualtrics has dramatically improved over the past five years. There is now much more flexibility in customization, saving questions to blocks and libraries, analysis and reporting, and even appearance. There is a big range of question types and lots of options for customization for each question, and it's easy to drag-and-drop to rearrange the survey. There are some powerful analysis tools and you can easily download your data in different formats (CSV, TSV, SPSS, XML, etc.). The user/survey-taker side is clear and has been problem-free for our needs.

Inconvénients :

Can sometimes run into issues with scrolling and saving changes to surveys when using Qualtrics on my iPad.

Sharon
Sharon
Independent Business Owner (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I have been using this program for about 5 years and find it to be essential to my business.

5,0 il y a 5 ans

Commentaires : I am able to conduct research for customers that I used to contract for. It helps my business and keeps me up to date on a number of new methodologies. I am focusing on B2B customers now and this is a very helpful tool for both conducting surveys and analyzing the data.

Avantages :

Software is fairly intuitive and support group is great at answering questions quickly. Customer support has really improved over the years. You just have to call to get a person quickly. Generally very knowledgeable.

Inconvénients :

Takes some time to get familiar with the software. Online chat is slow probably due to lack of staffing. If you want help you have to call. They add new things constantly, hard to keep up, but that is actually a good thing.

Corey
Research Assistant (É.-U.)
Recherche, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Qualtrics, while a little tough to get a hang of, is incredibly functional and adaptable.

4,0 il y a 5 ans

Commentaires : I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design!

Avantages :

What I like the most about this software is that once you get a hang of the smaller quirks and settings, you are able to do incredible things in terms of survey design and distribution. The ability to design complex experiments with logic branches and switches that are triggered by the number of people that have taken the survey or even answered a specific question in a specific way is extraordinary. Even with all of this that I've mentioned, almost everything is done without the need of knowledge of javascript - something very intimidating to many.

Inconvénients :

What I like least about this software is that it has a rather shallow learning curve - that is, it takes a long time to get used to its quirks. Slowly but surely you will become comfortable, but it is only once you have taken the time to read through their guides or done enough trouble shooting yourself.

Joost
Innovation manager (Pays-Bas)
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

So versatile, easy

5,0 il y a 6 ans

Commentaires : I've been using survey software for almost 10 years now. We recently switched to Qualtrics from Fluidsurveys (acquired by SurveyMonkey) and have absolutely no regrets. Building surveys is extremely easy and their library with predefined choice options & questions is a real time saver. Via their API we are able to present survey results directly to clients through our own platform. Yes, maybe Qualtrics is a bit more expensive than other SAAS solutions out there, but I haven't seen any organization delivering support as good as they do. We are a small professional services firm and at first I thought Qualtrics was (purely) focused on large enterprises. But honestly, I feel like a real valued customer.

Avantages :

Extremely versatile, easy to use, extensive knowledge library (university).

Inconvénients :

At first glance their workflow is different from other survey software vendors out there. But reading some articles on how to achieve advanced survey objectives, it totally makes sense.

Crystal
Survey Analyst (Singapour)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very intuitive, easy to customize and use, user friendly and best research tools

5,0 il y a 6 ans

Avantages :

Features & Functionality (many options available, easy to select & use) Printed Report (customization) Initial Report (Dashboard look & feel) Easy DIY Customization (look & feel, survey flow, report) Best Customer Support Ever!! ^^

Inconvénients :

Signature & file upload (additional step require to download instead of usual downloading of raw data) Printed Report (unable to display all rows for text entry at times) Initial Report (not easy to customize, rooms for improvement as compare to Printed Report) Contact list (time consuming to upload data with other languages)

LORI
RESERACH MANAGER (É.-U.)
Production audiovisuelle, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Above and beyond

5,0 il y a 6 ans

Commentaires : The Support group is amazing. No matter when I call they are kind an caring. You can hear the smiles in their voices and each one seems to really love their job. Yesterday and today Mark helped me with a particularly involved survey flow, and his suggestions and information led to the best outcome for us. And of course, the annual summits are unbelievable!

Avantages :

Easy to use. Engineers are open to changes and challenges, upgrades and upsets :)

Inconvénients :

The newer reporting system only allows one question per page, so reports can be very long, we sometimes have 300 questions~

Abritty
Graduate Research Assistant (É.-U.)
E-learning, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The best survey collection tool!

5,0 il y a 2 ans

Commentaires : It has been a great run with Qualtrics so far! Looking forward to analyzing my data!

Avantages :

Qualtrics has made my quantitative and mixed method research easy with its user friendliness! The preloaded survey choice options (from likert scale to adding photos in answers) are enough for designing any sort of survey you are planning to conduct!

Inconvénients :

I honestly do not dislike anything. I think the sharing option for editing a survey could be made a little obvious rather than hidden somewhere and that's just it.

Utilisateur vérifié
Information Systems Specialist (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Survey Tool

5,0 il y a 3 ans

Commentaires : Overall, Qualtrics Research Core is a great survey tool. It can handle a lot of users and a lot of responses. It has a lot of advanced features. It is pricey but it is mostly worth the price.

Avantages :

Qualtrics is a great survey tool and can be used for many purposes. My whole organization uses it in many different ways. There are a ton of great features and it is easy to learn how to use.

Inconvénients :

It is very expensive and Qualtrics is not good at letting users know when they change something.

Martin
Martin
Adjunct Instructor (É.-U.)
Utilisateur LinkedIn vérifié
Enseignement supérieur, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This software helps me tremendously with our university departmental data. I highly recommend it!

5,0 il y a 5 ans

Commentaires : Ease of use and good reporting.

Avantages :

It is intuitive. The data and analysis and reporting features are very helpful and easy to use. Sharing is nice. Integration with other products is useful as well.

Inconvénients :

As much as I like new features that are rolled out regularly, it is nearly always an additional cost and very costly at that. I see cool things and then realize that it is going to take a big meeting with our university to even consider the huge cost.

Fregenet
Research Specialist (É.-U.)
Gestion de l'enseignement, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love the software.

5,0 il y a 6 ans

Commentaires : It keeps my research organizationed. The different options makes it easy to work with.

Avantages :

It is easy to navigate and get things done. I love using the software because there a lot of options I can use to meet my research needs. The improved version looks nice too.

Inconvénients :

It is so slow moving from one tab to another. It doesn't have the open in a mew tab option too. It would have been so much helpfull if it had the later function.