Customer support

Publié le 04/11/2016
Andre A.
Automatisation industrielle, 5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: ´The Support provided by developers and Consultants could get from me 5 stars. However, the Commercial part is very weak. Simple questions related to Commercial things takes sometimes over 2 months to be answered although we pay an extra value for higher Quality.

Avantages: Structure to manage projects

Inconvénients: Instability, Performance, too many bugs, functions which does not work, etc.

Genius in Brazil

Publié le 03/11/2016
Gelson H.
Project manager
Production alimentaire, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are using Genius about 5years, the software is very useful and you can manage your portfolio easily. In my point of view, Genius need to find a way to turn faster to access datas in the cloud, in Brazil some regions don't have high speed internet letting people upseted because the time to update the infos.

Réponse de l'éditeur

envoyé par Cerri.com le 03/11/2016

Hi Gelson,
Thanks for your positive review. I will make sure your feedback about data access in slower internet regions is sent to right person.

Good support for complex projects

Publié le 16/03/2017
Theo W.
IT Director
Loisirs, voyage et tourisme, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Genius solution supports very well the process for managing complex projects. In addition, Genius gives good adequate support to users

Avantages: All the project components for both activities, budget and participants

Inconvénients: Integration of the Gant card is not optimal

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks for the positive feedback, Theo!

Use it since one year now!

Publié le 04/11/2016
Sebastien I.
PMO Manager
Matériel informatique, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: It's a good product, with real powerful features regarding PPM needs. Just need to evolve regarding the ergonomy, and the accessibility, no real mobile client!

Avantages: Powerful features for project management

Inconvénients: Old fashioned, not the kind of software we can expect in 2016 regarding the ergonomy and accessibility, no real mobile application. Interface heavy when you navigate.

Genius Project - PM Tool

Publié le 16/03/2017
Aaron P.
Head of Project Portfolio Management
Gestion d'organisme à but non lucratif, 1 001-5 000 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Evaluated Genius as an option for implementing a new PM tool enterprise wide. Spent a month using the tool to consider its fit for business need and ease of use for an organisation that has immature PM standards.

Avantages: Easy to setup.
Simple to learn / quite intuitive.
Fits with an immature PM culture where people have little / poor PM experience.
Does the basics of project management well.
Company are easy to deal with.

Inconvénients: Generally a good product . Just lacks a little on the portfolio side (requires a better interface and more reporting to sell portfolio management on accepting the tool).

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Hi Aaron,
Thanks for the review. I'm curious how long you used the tool for - we have very string portfolio management capabilities!

a tremendous software to use and very politely use all the level person.

Publié le 16/03/2017
Pratik T.
project head
Machines, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: it's quite easy to learn for new person to learn this software.
All the sections and sub-sections of this software have great functionality and the software is compatible with all versions of windows.
even any person can run this software easily.

Avantages: all functions
edit ability of all points with given exact time period

Inconvénients: not give proper valuation of price with actual data edited.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thank you for the feedback, Pratik!

Dir of Project Management

Publié le 03/11/2016
Dan S.
Dir Project Management
Logiciels, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good overall app, many feature so it makes it a little complicated to do easy stuff. Support is sometimes great and sometimes so-so. Overall if you do heavy project management this is a good system.

Réponse de l'éditeur

envoyé par Cerri.com le 03/11/2016

Thanks a lot Dan! Glad it's working out for you.

Excellent software

Publié le 16/03/2017
Nick K.
Manufacturing Engineer
Électronique grand public, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Our small company found this software to be a vital tool in our daily operations. Its interface is easy to use and is perfect for small teams to collaborate. Assigning tasks to people is easy and we are getting a lot more done since we started using Genius Project software.

Avantages: The interface is easy to use once you get used to it.

Inconvénients: There's a bit of a learning curve when you first start out.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks, Nick!

Very intuitive

Publié le 16/03/2017
Paul A.
System Analyst
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have seen many Project Management tools. Genius Project surpasses most. I have used Jira and they are excellent but it is extremely expensive. Genius Project is excellent for small to medium company. The product it self descriptive and easy to learn.

Avantages: excellent product. Very intuitive

Inconvénients: None

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks for the great feedback, Paul! We're so glad you enjoy using our solution.

Interresting tool

Publié le 16/03/2017
Franck C.
Manager
Génie civil, 201-500 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Using this for PPM processes. Including some gantts fonctions. Everything was quite ok so far.
Upgrade was done in our test environment.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks, Franck!

Experience with GeniusProject

Publié le 19/01/2017
Guy C.
Provenance de l'utilisateur 
1/5
Note globale
1 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: My company wanted an easy to use project management application for supporting Prince2. The demonstration made by the genius team convinced us that this software could support our company business. Unfortunately, the experience we have done shown tap GeniusProject is very complex to configure, not user friendly at all and complex to use. Therefore we decided to stop using GeniusProject and come back to excel document.

Avantages: The amount of functionalities

Inconvénients: The complexity of configuration, the user interface that is not user fondly, the amount of small bugs that annoy the user and the lack of integration between the configuration menus.

Réponse de l'éditeur

envoyé par Cerri.com le 24/01/2017

Dear Mr. Corbaz,

Thank you for your comments and review.

Since you purchased the product only a few weeks ago, we aren't finished with the implementation and your staff has not yet been trained to use Genius Project, it¿s not possible to provide the feedback that you¿ve given here. It seems there¿s a gap between the maturity of your processes and that which you presented to us. Prince2, Risk Management, and the other mature PM requirements that you mentioned are exactly the kind of needs that our solution addresses. Configuration is an initial process and not a daily effort. Subsequent minor modifications can be carried out without difficulty, since the parameterization does not require any particular computer knowledge and is documented in the Administrator manual. The issue seems to be one of change management. Your users may be more accustomed to managing projects in Excel. We are here to assist you with training and a prioritization of the functions to be implemented.

Genius PM review

Publié le 08/12/2016
Horace M.
Project Manager
Cabinets médicaux, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I used the product for the 1st time because it was in use at a new company I joined. I had previously used MS Project. I liked that the Genius product was a SAAS solution, but it missed the integration I was used to in MS Project.

Avantages: SAAS with access for team members

Inconvénients: Lack of integration with SharePoint

Genius project in Canada

Publié le 16/03/2017
Claudia A.
Project Manager
Services financiers, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Reporting feature and working with aggregated project data is a challenge in Genius Project. Reports need customization above the iff-the-shelf features along with an in-house Genius admin resource to develop/customize reporting.

Avantages: User interface

Inconvénients: Not robust to capture detailed project data.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Hi Claudia,
Thanks for your review. I would like to assure you that Genius Project is highly customizable. If you have any questions about how to do this, please contact your sales rep who will be happy to assist you with this!

Robust project management software

Publié le 16/03/2017
Stephanie E.
Assistant Director of Marketing
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Provides a robust way to keep track of project, ideas, and manage resources; however, working in higher ed, we were looking for more of a ticketing solution. For an independent marketing/advertising firm, this would be a great tool to utilize with access to reports and dashboards to gain insight to projects and their statuses.

Avantages: Reporting, dashboard, project outlook

Inconvénients: We wanted a ticketing solution that would integrate and can then assign projects to an employee.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks for your feedback, Stephanie! We do have quite the strong reporting capabilities and dashboards!

The layout and presentation of the projects are very fine, easy to find require information

Publié le 23/07/2017
Kaushal A.
Business Analyst
Logiciels, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Its very easy for me get current status of project and also I can find the past report of a task and project.

Avantages: The features I like the most are gantt charts and projects portfolio management and invoicing is also a vital part of an organization.

Inconvénients: As for now, there is no such feature Iike least in this project management system. However, the help desk section by displaying important things on the top

Réponse de l'éditeur

envoyé par Cerri.com le 24/07/2017

Thanks a lot for your positive review Kaushal! We're so glad to hear you're enjoying your experience using Genius Project.

Trialed this software: Impressed but overpriced

Publié le 03/11/2016
Alex D.
Business Development Manager
Textile, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I trialed Genius Project to see if it could meet my company's needs for project management for our new product development. Overall I was impressed with what the software could do, how helpful the CS was and how it could integrate with other software we already have. That said, as a small business with somewhat limited needs on the project management front this was too expensive for us to move forward with. Bottom Line: If all you do it Project Management it is probably worth the money no matter your company size, if it is a part-time thing, look for cheaper alternatives.

Avantages: Functionality and ease of use

Inconvénients: Price and sometimes too many options/functions for relatively inexperienced project managers.

Réponse de l'éditeur

envoyé par Cerri.com le 03/11/2016

Hi Alex,

Thanks for your honest review. Our product is definitely suited for mid to large sized enterprises. For a smaller company, we would probably recommend a lighter product with less features and functionality. Genius Project really is a complete solution for project-oriented companies!

Had a chance to run with this in previous job at panasonic

Publié le 03/11/2016
Kunal M.
Technical Analyst (Premier)
Services et technologies de l'information, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
2 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I had certainly expected it to be buggy as with most notes backend, It did prove me wrong. I found the CRM portion quite useful and would have appreciated more homogeneity with other notes based PM software but given an opportunity I would roll it the red carpet in my current organization as well. Hope and wish that it stands up to big players like Salesforce and Peregrine.

Réponse de l'éditeur

envoyé par Cerri.com le 03/11/2016

Hi Kunal,
Thanks for your positive feedback. We do not compete with Salesforce or Peregine as our business is not in CRM but more in Enterprise Project Management.

Diane's take

Publié le 16/03/2017
Diane M.
IT PMO Consulting
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix

Commentaires: I was impressed from the first time I used this application. I am an avid user of all project management software as I've managed PMOs throughout my 25 year professional career. The application is end-user friendly and the navigation is not complex so easy to learn.

Avantages: ease of use, affordable, simple infrastructure to understand

Inconvénients: perhaps develop the next layer of bells and whistles to further enhance this product.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks for the great feedback, Diane!

Genius Project on Capterra

Publié le 03/11/2016
Otis Q.
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix

Commentaires: Accomplished IT leader with more than 18-year experience in leading technology teams, meeting business objectives through IT strategy and execution, developing innovation solutions and implementing and operation complex systems. Delivers standards improvement and procedures creation in the following key areas: RFP/RFQ requirements definition and responses, systems and software evaluation, cost determination and tracking, procurement, asset tracking and finance management. Specialties: Enterprise software, project management, process improvement, infrastructure, business intelligence, reporting and ITIL.

Réponse de l'éditeur

envoyé par Cerri.com le 03/11/2016

Hi Otis,
Thank you for the positive review.

Works Well, But Not For Me

Publié le 16/03/2017
Maggie C.
Provenance de l'utilisateur 
3/5
Note globale
1 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: This application works well for what it is. It just wasn't what our team was looking for. We needed more of a task management tool (less project management), that allowed for flexibility in custom fields and linking tasks across projects.

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks for the review, Maggie. Our solution is quite flexible and adaptable to different industries, languages etc. That being said, you are right that Genius Project is much more of a project management software than task management! You may find our newest solution, Cerri Enterprise Apps much more suitable for your task management needs (www.cerri.com)

Very simple interface with limited reporting capabilities

Publié le 15/11/2017
Claudia A.
project manager
Services financiers, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
2/5
Note globale
4 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
1 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: User Interface has a good design and the steps to update project plans make sense in the workflow. It is not difficult to learn.

Inconvénients: Not easy to update project plans, system response time is a bit slow. It is not intuitive to understand how projects are linked together, or find out which resources are working on what project.

Publié le 17/04/2018
Abhishek A.
Product Manager
Électronique grand public, 51-200 employés
Temps d'utilisation du produit: Version d’essai gratuite
Provenance de l'utilisateur 
Source : GetApp
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Loving this handy piece of software

Publié le 03/11/2016
Jeff D.
Manager
Production audiovisuelle, 13-50 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I have been using Genius Project for the last couple of months and it has been really useful and helpful in my day to day hectic life.

Avantages: Easy to use, nice design

Inconvénients: none

Réponse de l'éditeur

envoyé par Cerri.com le 03/11/2016

Hi Jeff,
Thanks for this awesomely positive review!

Useful tool

Publié le 16/03/2017
Ash S.
Project Manager
Assurance, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Easy to start using, little bit lacking on information on how to do the more advanced stuff. Would be handy to have more case studies and concrete examples on how to use.

Avantages: Mobile app and rest services

Inconvénients: can be complicated to use if not informed enough

Réponse de l'éditeur

envoyé par Cerri.com le 16/03/2017

Thanks for your feedback, Ash! We encourage you to get in touch with your rep to assist you with using the solution to its full capacity.

good project manager but don't expect good support for their bugs

Publié le 17/03/2017
Patrice H.
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
1 / 5
Support client
3 / 5
Rapport qualité-prix

Commentaires: the solution itself is complete and offer a lot of possibilities. However, the cost for their support is very high which may be a counter to the possibilities it offer

Réponse de l'éditeur

envoyé par Cerri.com le 21/03/2017

Hi Patrice,
Thank you for your feedback! We're happy to hear you appreciate the capabilities of the product. As for the support, your comment is noted and will be brought forth to be addressed.

Thank you!