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Un logiciel DMS complet pour les concessionnaires auto indépendants avec suivi de l'inventaire, base de données client, formulaires et reporting de crédit.
Not upset about the price either. I came from bigger dealerships who used DealerSocket and Autosoft and their costs were significantly more.
I think it's very annoying how every time I do something it opens new tabs.
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A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.
Commentaires : Anyone can set up a auto dealership and have it operational and effective in a week.
Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.
The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.
The best one stop software shop in the industry
Commentaires : 10/10
I have been using DealerCenter for years now at several different car dealerships. I work as a consultant, and the first thing I always do when I come to a new shop is get everything switched to DealerCenter. They are truly the best one stop shop in the industry and allow me to have seamless processes. Their DMS is probably the best I have ever used, allowing me to submit to all my lenders (including RouteOne and DealerTrack lenders) in one spot as opposed to having to run my business from multiple platforms. I also have been able to save these dealerships a lot of money by switching them from 700 credit to DealerCenter for their credit pulls. Easily the most affordable in the industry. Bravo DealerCenter! And thank you [sensitive content hidden] for all you do! You are an invaluable asset to my business.
I wish they had more lender options for Arkansas
Alternatives envisagées :
Commentaires : All in all for the price it seems like a fair value. There are certainly more sophisticated and better systems out there. After its all said and done I wish I would have spent the money to get a better quality system. The bare bones of the system is Ok but to get all the nice features there is upcharge after up charge.
It was turn key and it was up and running was not much down time.
Its really slow, and clunky, When there is an issue often times its not a quick solution.
A must for every dealership.
Commentaires : My overall experience been outstanding! [sensitive content hidden] did an amazing job and this level of excellence is being continued by [sensitive content hidden] has done an outstanding job on our website.
The reports are easy to navigate and friendly on the eyes. The system overall is very intuitive and easy to teach new hires. We have almost every single (most important) items activated. DMS; CRM; Credit Pulls; Website; Inventory Export to 3rd party website. We are very please with the system overall.
Still too much geared towards WFS; WFI and 'preferred' lenders. Customer 'support' in the Philippines from time to time.
Dealercenter Changed my business
Commentaires : My overall experience has been awesome! [sensitive content hidden] is my sales rep and I love her to pieces! She has been essential to my growth and knowledge with the software. She's really the reason I've expanded the tools that I use including Routeone and out of state titling practices.
I Love my website and how easy it is to manager inventory on the dealercenter homepage and app. I also love the fact that customers can submit applications via my website for an easier sales process.
Prices is my least favorite factor but I love the software.
DealerCenter is the best software for car dealerships! All in one solution!
What would I do without DealerCenter? I use DealerCenter for every aspect of my business. It is the best software out there for car dealerships because it is truly the only All In One Solution for car dealerships I have come across. From inventory acquisition, to marketing my inventory, managing my customers, and getting my deals done, there is nothing they don't do. I also was able to save a lot of money by switching from 700credit to DealerCenter to run my customer credit. I don't know how I managed my business before DealerCenter. Not to mention how helpful my rep is. There is nothing she can't figure out! Mackenzie is a huge asset to my business and I am so thankful for her!
No free DealerCenter swag, and no dealer meetings or workshops in Arkansas
CRM Training with [sensitive content hidden]
Commentaires : Overall it has been a great experience working with all the reps at DC and the trainings have been awesome.
[sensitive content hidden] was very patience and knowable of the product. However, when we ran into a question that she could not answer she assure me that she would get the answer and get back to me. I really like that.
The is nothing I have to add to this section.
Its an amazing tool to use but in my experience even if you have an amazing tool sometimes it cant work the best for you if you don't have a good support team. Honestly [sensitive content hidden] is one of the best support service members I have experienced with and its always very wonderful to work with her at all times even though i need help or re training she is always open for me to do the retraining and always willing to help me out
i dont see no cons in this product other than the customer should use it to its full poteintal and even if you could they can introduce something new to you
Commentaires : 4 out 5
Its features, customer service especially from [sensitive content hidden] , ease of use and overall dependability
costs keep adding even for basic online marketing which should be a bare minimum feature included with the software
Commentaires : So far no major complaints. Customer service is amazing for sure. Really enjoyed my conversation with [sensitive content hidden]. She makes every conversations fun one. I actually look forward to her calls.
Keeping track of which customer I have communicated with. Reminders to follow up are very helpful.
I feel that the text messaging seems easier on the mobile app. But then again I just started using program so maybe I just need to play with it more. If I don't hit "completed task" it still shows on my notifications tab that I have not completed task even if I did take care of it.
Makes Running our Dealership Possible!
Commentaires : We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.
It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!
Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!
Commentaires : Overall, the system has covered the basics of our DMS needs and has proven to be worth the money that it costs in comparison to other DMS systems. My new rep was extremely friendly and genuinely seemed to care about helping me today.
Integration with DealerTrack & Route One, Dealer Group Setting, You can't beat the price...
Some of the forms, ie; the credit application doesn't carry over a lot of the fields necessary for some of our other lenders and isn't as user friendly as I would like to see. There's almost too much information and too many screens.
Happy dealer center user
Commentaires : We have been working with DealerCenter- we got our website up and completed CRM training. The software is easy to use and we've started the change to use DealerCenter instead of Frazer do to it being a one stop shop- our rep [sensitive content hidden] has been amazing at helping us with any questions that we have had regarding the software. She is always willing to help any way she can and gets things done in a timely manner. We love that she always has a positive attitude and ready to tackle any issues we come across.
That I can manage my business all in one which saves me a lot of time and makes the whole selling a car process a lot easier.
The only thing I don't like is my facebook integration has not been set up fully, but my rep is working on it.
Great Customer Service & Customer Retention...!!!!
Commentaires : I have had a great customer experience working with Dealer Center. I have been provided with the tools to overcome day to day tasks. We have actually have moved all our business now to Dealer Center and aspire to keep on growing. Customer support representative is what you want to speak to whenever you have any questions or clarification on how the software works. I can say Customer support representative has the skills and knowledge to help you get on board. Not only that he will follow up with you and make sure that you are aware on how to use the system. Thank you very much for helping my business. Lets keep on moving forward.
You can track your business on the day to day progress. Give access to my sales, finance, and General Manger so everyone can be on the same page.
Haven't found a flaw that makes me dislike the software.
Above and Beyond
Commentaires : My experience started several months ago when I personally took over the Financing for Leto Auto, LLC. I was very fortunate to have as my helper and still do, The support staff who has guided me through everything concerning Dealer Center. I have my inventory, my financing, contacts and webpage all through DC. She guided me through each step and informed me of programs available that I didn't even know about. I can call her anytime and receive the help that I need. She is constantly calling on me to make sure I am OK and have no problems. She was not my assigned representative but took over my account when the original representative failed to maintain contact with me. She is very thorough and knowledgeable of the entire Dealer Center program and I lean very heavily on her for help. Her personality is excellent and I never feel like she is talking down to me. She is an asset to your company who deserves to be treated as a VIP. I don't mind spending the money when I get a top notch software program and an outstanding representative to guide me through the use of it.
That I can handle all my dealership business at one location.
Having to sign back in so many times a day just because I leave it idle a little too long.
Commentaires : The support team provided a quick and easy training for add OAPP
I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.
I dont like that the license scanner does not put the correct state or expiration date
HGK Motors LLC
Commentaires : Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling. My point of contact [SENSITIVE CONTENT HIDDEN] has been awesome
I love how easy it is to have my book values and options with the VIN decoder that's built in. Compared to DealerCar Search, DC has much more features and has everything integrated so I can spend less time doing admin work and more time selling.
No issues or problems with DC, all good
DealerCenter is awesome
I had the best experience with DealerCenter's rep today. We actually knew each other when he was my rep at his previous company and my previous dealer. I was already impressed with the softweare and DealerCenter prior but the special service our rep provided me by pointing out areas in my business that I can patch up and tweak for the better based on his automotive experience in the past was the icing on the cake! DealerCenter is an awesome tool and any dealership serious about their business and lead manaagment should seriously consider using DealerCenter!
there really aren't many cons since it's an awesome tool and you get so much value out of it. Maybe to nitpick, we would like to have some more options with the e-mail templates.
Alternatives envisagées :
BEST DMS SYSTEM IN THE MARKET
Commentaires : MADE DAY TO DAY OPERATIONS VERY EASY AND SMOOTH
EASY TO USE EVERYTHING BUILT RIGHT IN FORMS BANKING PAPERS EVERYTHING YOU NEED IS THERE.
NOTHING THAT I DO NOT LIKE ITS REALLY SIMPLE AND EASY TO USE
Friendly, experienced and very knowledgeable product specialist!!!
Ease of adding inventory - this area of the software is very appealing my product rep is amazing!
The accounting system - debits credits - needs to be more in depth I do like the bhph feature however I would definitely prefer to have a lot more features added to the accounting program the this feature. Ex: Should I want to add diff late fees, I want it to be classified as late fees, not other etc. -
Commentaires : Great experience. Love all incorporations. The ease of use for the customer while on our website. The ease of use on the app and great price!
How all the products are in one system with a great price. Also customer service, our rep, is amazing. She’s very helpful, polite, and punctual. She responds to emails quickly. She trains great. And she know her products.
I couple of items aren’t working properly. The auction list and the CRM emails. But even though it is not working support gets on it right away to fix. Unlike other companies.
Awesome customer service and easy to use!
Commentaires : Excellent
Prices and customer service the DMS is super easy to use and the web based system lets me use it from anywhere.
I like everything about it. I have not found anything wrong as of yet
Capitol Auto Sales
Commentaires : Their representative is very polite and calls when needed
I like the products CRM and the pro that I will be adding soon. Because can communicate with the customers
taxes and doc fee has a flat rate instead of 5% of the total gross in MI. for example in MI the max rate is 210 for vehicles over $4500 but vehicles under $4500 are supposed to be 5%. License plate fee needs to be integrated into the software to avoid have to go to the MI state website and category fee isn't matching
Dealer Center is easily the the best product for auto dealership inventory and customer management. It is the easiest to use of all I have tried, and has the most available features.
I only wish there was an integrated service department management software for Repair Orders. Although I can include repair costs for each vehicle, it would be nice ot be able to track a vehicle from sales inventory, past Sold, and through any future repairs.
A great source for our dealership and great customer service.
Commentaires : It took much longer than expected to hear from someone to get started, but once I made contact with one of their representatives it was incredibly smooth and a great experience.
- Easy to Use - Friendly Customer Service - The score is a good selling tool
The AutoCheck history report shows much less content then their competitors, do not offer a history based suggested retail price, and the last reported mileage on the history report is often much much less than the actual mileage on the vehicle.