Avis clients sur GoFrugal

En savoir plus sur GoFrugal

ERP guide les commerces de détail, les restaurants, la distribution et les grandes entreprises sur le chemin du numérique, les aidant à rester compétitifs.

En savoir plus sur GoFrugal

Avantages :

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need.

Inconvénients :

This creating a lot of financial trouble for us.

GoFrugal - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,0
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,2/10

GoFrugal a reçu une note globale de 4,4 étoiles sur 5 d'après 190 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé GoFrugal ?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (190)

Safraz
Safraz
IT Consultant (Trinité-et-Tobago)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bang for your buck!

5,0 il y a 2 ans

Commentaires : Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.

Avantages :

The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.

Inconvénients :

No cons so far. However I have to populate this field.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sorabh
Director (Inde)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

GoFrugal is the Best

5,0 il y a 2 ans

Commentaires : Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.

Avantages :

There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.

Inconvénients :

I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.

PARAS
MR (Kenya)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

disappointment from the unsatisfactory level of service

2,0 il y a 5 ans

Commentaires : Stock management Locationwise

Avantages :

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Inconvénients :

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Vikas
Owner (Inde)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best software for retail

5,0 il y a 3 mois

Commentaires : User friendly , fast working and easy learn and best to train any one

Avantages :

Billing easy to do , inventory management is very good and User friendly

Inconvénients :

Gosecure due to multi data- base so I am unable to use

Utilisateur vérifié
MD (Inde)
Utilisateur LinkedIn vérifié
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Fast updates on government mandates and custom requirements.

5,0 il y a 2 ans

Commentaires : Safe and Good.

Avantages :

Easy to use and good overall features, satisfying our large format Pharmacy Chain use.

Inconvénients :

When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

RAMESH
PARTNER (Inde)
Mode et vêtements, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

One of the best Retail POS in the industry

5,0 il y a 2 ans

Commentaires : My overall experience with the software is so good. Its features meets our expectations.

Avantages :

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Inconvénients :

It becomes very slow if the system is idle for a long time.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Dear Mr Ramesh, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our technical person will reach you on the system slowness issue

najmal.k.v
Head technical operations (Inde)
Vente au détail, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Software for chain stores

4,0 il y a 2 ans

Commentaires : Good product

Avantages :

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Inconvénients :

Pos application can be faster little more

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead (Nigeria)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Going frugal with Gofrugal

5,0 il y a 2 ans

Avantages :

Extensive Built-in Features, support, and ease of use

Inconvénients :

Installation and upgrade time can be improved

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk (Kenya)
Utilisateur LinkedIn vérifié
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Suam Hardware Ltd With Gofrugal

4,0 il y a 4 ans

Commentaires : I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Avantages :

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Inconvénients :

No customer reward program on the Android app but soon it will be worked on

Aman
Owner (Inde)
Mode et vêtements, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Good

4,0 le mois dernier Nouveau

Avantages :

It's very good less time taking and innovative

Inconvénients :

Jio dlt takes lots of time to approve...

Soumya J.
Manager - IT (Inde)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy to use feature packed software within budget

5,0 il y a 2 ans

Avantages :

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Inconvénients :

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

Bharat
Founder Member (Inde)
Appareils médicaux, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Support During Covid19

5,0 il y a 2 ans

Commentaires : Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Avantages :

Easy Updation and Operations of this software is one of the best.

Inconvénients :

Very Few but as per staff support each and every problem seems to be minimalist.

Prem
Director of Operation Department (Malaisie)
Vente au détail, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Optimal Solution for Business

5,0 il y a 2 ans

Commentaires : Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Avantages :

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Inconvénients :

I dont find one when i compare gofrugal with other software.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

MIKE
Manager (Liban)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great software for Very good Price

4,0 il y a 4 ans

Avantages :

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

Inconvénients :

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Deepak
Owner (Inde)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Nagarik stores

5,0 il y a 2 ans

Avantages :

sales bill feature and to maintain stock as well as the ordereasy app for online orders.

Inconvénients :

Some of the features of ordereasy app should have been a little advance that would have helped in more orders

Vikramjit
Owner (Inde)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A complete data management package.

5,0 il y a 2 ans

Avantages :

Gofrugal Retail POS is just not an ordinary accounting or POS software. It is a Digital Platform for all kind of Data Management Options. Growth of any business hides in its 'Data' which is securely and efficiently maintained by this software. I always recommend Gofrugal who wants to develop their business.

Inconvénients :

No cons find yet. (within an experience of 2 years.)

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Utilisateur vérifié
Senior Manager - Finance (Inde)
Utilisateur LinkedIn vérifié
Fabrication électrique/électronique, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gofrugal | A Truely POS

5,0 il y a 2 ans

Commentaires : Gofrugal | A Truely POS, user friendly software

Avantages :

easy to use good customer support friendly behavior of tech support members Cheap in cost Inventory management E invoice feature is good and easy to use

Inconvénients :

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

GANESH
Accountant (Inde)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

REVIEW FROM NEELKAMAL

4,0 il y a 2 ans

Commentaires : ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Avantages :

CONVERSION OF CHALLAN TO INVOICES. EASE OF USE IS OKAY I HAVE NOT TRIED

Inconvénients :

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Uday Krishna
Partner (Inde)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Business Development Software

5,0 il y a 2 ans

Avantages :

This software very good for those business who wants to track everything from the scratches everyday. After sale service from company is very genuine. [SENSITIVE CONTENT HIDDEN] is the best person I have ever meet somebody from gofrugal.

Inconvénients :

There is no negative point I found in this software.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Dear Mr Uday Krishna, Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Manu
CIO (Inde)
Produits alimentaires, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

GoFrugal - Resturant Order Taking and Billing Software

5,0 il y a 2 ans

Avantages :

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

Inconvénients :

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Manish
Admin (Inde)
Vente au détail, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

admin

5,0 il y a 2 ans

Commentaires : Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Avantages :

Simplest screen and User interface. It is simple to Operate.

Inconvénients :

Support have to improve as there is some delay in solution and understanding.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Bhavesh
Proprietor (Inde)
Mode et vêtements, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A must for any business & easy to use.

4,0 il y a 2 ans

Avantages :

The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

Inconvénients :

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.

Ankit
IT Head (Inde)
Vente au détail, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A complete business solution for retail

5,0 il y a 2 ans

Commentaires : Good and Satisfactory

Avantages :

Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand.

Inconvénients :

Sometimes online support becomes critical.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Dakshina
CEO (Sri Lanka)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best trade specific software

5,0 il y a 4 ans

Commentaires : We are Braincode Solutions, the Sr Lankan partner for GoFrugal. We have already tried and tested many other software. This is the most powerful software that we found in all aspects. Their customer/ partner support team, functionality, UI etc. We highly recommend GoFrugal for your business.

Avantages :

User Interface, Functions , customer support team

Inconvénients :

We have not found anything wrong in the software

Chirag
Business owner (Inde)
Produits pharmaceutiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good product poor support

5,0 il y a 2 ans

Commentaires : RPOS7 RETAIL EASY is good software and support is below average.

Avantages :

Ease of use. Doesn't require training to master. Almost a complete ERP.

Inconvénients :

Poor support, infact degrading day by day.

Réponse de l'équipe de GOFRUGAL Technologies

il y a 2 ans

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.