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Avis clients sur Benchmark Email

En savoir plus sur Benchmark Email

Des fonctions d'e-mail marketing et de marketing automation faciles à utiliser et conçues pour les PME du monde entier. 9 langues disponibles

En savoir plus sur Benchmark Email

Avantages :

These include setting up segments, measuring open and click thru rates and pausing delivery. It's also extremely cost-effective if it can create landing pages and is easy to use.

Inconvénients :

Most of the email appears to be arriving in people's spam inboxes. Can't seem to resend email to people who have soft bounces.

Benchmark Email - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,3
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Probabilité de recommander le produit

7,8/ 10

Benchmark Email a reçu une note globale de 4,3 étoiles sur 5 d'après 191 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (191)

Rita
Rita
Assistante (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Ressources humaines, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Benchmark Email outils automatique d'emailing pour entreprise

5,0 l’année dernière

Avantages :

Benchmark Email outils automatique d'emailing pour entreprise

Inconvénients :

Pas d'inconvénients dans l'utilisation de Benchmark Email

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Presque parfait

5,0 il y a 2 ans

Commentaires : Moi qui traînais les pieds pour lancer ma newsletter, je le fais maintenant avec plaisir.C'est simple, intuitif et performant. L'interface est très agréable à utiliser.

Avantages :

Benchmark email est super intuitif et facile à utiliser. De nombreux templates et des conseils avisés. Un service client réactif et des gros plus comme l'intelligence artificielle pour éviter le syndrome de la page blanche.

Inconvénients :

Je n'ai pas trouvé comment rattacher un contact à une ou plusieurs listes depuis la fiche contact et c'est dommage ça me ferait gagner du temps.

Elle
Elle
Company Owner (Espagne)
Utilisateur LinkedIn vérifié
Design, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A strong contender for the existing market leaders

5,0 il y a 10 mois

Avantages :

I came across Benchmark when a client decided to use them. I found it very easy to use and to set up for them.

Inconvénients :

I haven't found any cons thus far. Everything seems to be fairly simple to do.

Réponse de l'équipe de Polaris Software

il y a 10 mois

Elle, thanks for taking time to leave your feedback! We're glad you've found Benchmark Email easy to use. We have an agency program that you may find relevant for any other clients you bring on: https://www.benchmarkemail.com/partners/agencies/ . Cheers!

Frank
Co-founder & Executive Director (É.-U.)
Institutions religieuses, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Benchmark Email Is The Benchmark of Email Marketing

5,0 il y a 2 ans

Commentaires : We have used BE since 2016 and only have one other similar service in case we need a backup, but have not needed it. Benchmark Email service is a sure thing we have come to depend on because 90% of our subscribers communicate with us by email rather than social media.

Avantages :

Benchmark Email has an archive page of past email campaigns sent. This also has very good SEO! It also has a community area that works like a blog, but needs some attention to the design and updating the social share buttons. So when we send out an email we also link to either of the above for subscribers to keep track if they missed an email or want to share it. We don't need to depend on a blog or website, though we have that too.

Inconvénients :

With regards to the archive page the emails send often post out or order, so I have to go in there from time to time an put them in order. There are other glitches like this but not often, that don't really affect the emails being sent, however support has always been accommodating either with a fix or a solution.

Ranjan
CEO (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Using Benchmark for last 8-9 years

1,0 il y a 6 ans

Commentaires : Excellent - till a year back
Poor - since the last few months (just unacceptable)
Unless there is restoration of Benchmark used to be, we will stop using the platform

Avantages :

Ease of use ... pro-active helpdesk This has been reason that we have been using the platform for so many years

Inconvénients :

There has been a serious deterioration in the quality of the platform. Delivery rates have dropped upto by about 90-95% of what it used to be. Frivolous checks have been introduced that even your helpdesk is helpless to explain. Currently the platform as good as useless for us and already we have started working parallel to other platforms where are getting similar results that we used to get using Benchmark. All our emails through your platform is directed only to our clients or prospective clients who have signed with us to receive communication from us.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hi Ranjan, We're sorry to hear that you feel this way. Email is a constantly evolving medium and we work hard to keep our processes up-to-date with best practices to ensure deliverability. While I don't have the information I need to identify your account and speak to the issues at hand, if you would contact our support team via phone, chat and email, we can review your account to see where we may be able to help. - Benchmark Team

Andrew
Research Manager (Viêt Nam)
Études de marché, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées précédemment :

Easy to use platform

5,0 il y a 6 ans

Commentaires : Overall, I am satisfied and will continue to use Benchmark . I started on a Free Trial and upgraded to a paid service. I plan on sticking to Benchmark for a quarterly newsletter and using to send invitation or special emails.

Avantages :

This platform is very user-friendly. It doesn't take much effort to get up to speed on how to use it, and there are many email templates to choose from so you don't always have to create something from scratch! I think it's good value for the money, and the support team has been very helpful in my experience.

Inconvénients :

There ares some features where I feel limited. I am not too experienced with softwares like this, so I don't know what's available....but I really wish there was a pop-up feature, where users could click on a button and it would connect to their email to forward a newsletter for example. I also have experienced some deliverability issues and have not been 100% satisfied with the response. I think with this and being a new user, it takes time to learn and develop the best strategy.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Andrew, Thank you for the review and high rating. Regarding the feature you mentioned, we do have a forward option for the campaigns you send. When you have a moment, log in and chat with us, we'd love to show you how this feature works and also how to improve your deliverability. - Benchmark Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Collecte de fonds, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : GetApp

Great customer service!

5,0 il y a 2 ans

Commentaires : I'm impressed with how professional they are, as well as how accessible. It's not hard to reach someone when something goes wrong (which is usually due to my inexperience with their interface).

Avantages :

Benchmark is head and shoulders above our experiences with other firms. While the interface is not quite as intuitive as I would like, it is easy enough to master, and there is ample customer service to help along the way. I cannot say enough good things about the people I've dealt with there so far.

Inconvénients :

I did have a problem with importing a graphic, even though it was in a format normally accepted (jpeg). Haven't found the time to resolve this, but that's on me, not them.

Jackson
IT Manager (É.-U.)
Santé, bien-être et fitness, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Benchmark Email Is Reliable

5,0 il y a 11 mois

Avantages :

I like the efficient features of Benchmark Email. Benchmark Email is easy to manage.

Inconvénients :

No dislikes for Benchmark Email. Benchmark Email has been impressive.

Réponse de l'équipe de Polaris Software

il y a 10 mois

Jackson, thank you for taking time to leave your kind words. We strive to make email marketing the simplest part of your day, and it is great to hear that you are finding everything easy to manage. Take care, and do reach out should any needs arise!

Laura
Communications Manager (É.-U.)
Hôpitaux et soins de santé, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Benchmark Email Has Been Sensational and Easy to Use

5,0 il y a 10 mois

Avantages :

Benchmark Email has been a sensational solution that meets our expectations. It is an easy to use tool.

Inconvénients :

The features of Benchmark Email are super exceptional. I do not dislike Benchmark Email.

Réponse de l'équipe de Polaris Software

il y a 9 mois

Laura, thank you for your review. We love to hear that Benchmark Email has been easy to use. Please reach out if we can assist in any way!

Abhilash
Accountant (É.-U.)
Textile, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I Love the Powerful Features of Benchmark Email

5,0 il y a 9 mois

Avantages :

With Benchmark Email, we are able to make email marketing smooth. It is a powerful tool with great capabilities.

Inconvénients :

Benchmark Email is amazing. I haven't seen any dislikes.

Andrei
Branch Manager (R.-U.)
Comptabilité, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Benchmark Email

5,0 il y a 9 mois

Commentaires : Is a great app, everything works great and support is helpful.

Avantages :

Setting up the account is easy, it has an intuitive user interface and starting the first campaign was very easy. The builder is optimized very good for mobile device as almost all users use the phone the most. Support is super and fast, they do a great job.

Inconvénients :

Beside the price I can't say there are any cons.

Ilenia
Accounting Officer (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Ideal Email Marketing Solution

5,0 il y a 9 mois

Avantages :

Content management and handling email marketing is easy. It is smooth and easy to manage

Inconvénients :

With Benchmark Email, it is all smooth. No serious cons.

Robert
Owner (Roumanie)
Presse écrite, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

First I tested it and stopped using it

5,0 il y a 12 mois

Avantages :

It was easy to setup and get the campaigns going.

Inconvénients :

The price is not lowest one for this kind of software.

Réponse de l'équipe de Polaris Software

il y a 12 mois

We are happy that you are finding it simple to launch your email marketing campaigns with Benchmark Email. It's our goal to empower marketers with simple tools that get results.

Marcy
CEO (É.-U.)
Événementiel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great list management and decent email software

4,0 il y a 6 ans

Commentaires : Benchmark helps us communicate with our clients in a way that is both easy for us to use and easy on the eyes (for clients).

Avantages :

Creating and using lists is very easy, especially with the new upgrades! Adding contacts to lists works well with various options. I tend to upload excel files to make new lists, very easy within Benchmark. I do like that it's easy to merge lists -- and that the software only accepts one contact (if that contact is already on the merge to list). Somewhat easy to use when creating emails -- selecting blocks and design [but the source code isn't as easy to decipher and use (my commands do not seem to "take").] Using attachments and links and media is pretty easy as well. The reports (opens, click thrus etc) are very good! [However with the new interface, it's not as easy to back-track to the original Email Report (I find myself having to choose again from the report list).]

Inconvénients :

I don't really like that I can't "re-send" emails on my own schedule (not have to wait 1 week after last send). Also, emails from Benchmark DO get caught up in Junk Spam Trash Promotions folders of recipients and we do need to remind them (often) to check for their email. Also, when "copying" an email to use and re-name as a new email, I do not like that the software selects the "old" contact list to also mail to -- I've mistakenly sent emails to old contact lists and that was not a good thing in my situation.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Marcy, Thanks for your feedback. Whenever you have a moment, chat with us and let us know about your concerns, we'll be glad to assist you. - Benchmark Team

Brian
Regional Program Liaison (Canada)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Hits the Mark!

5,0 il y a 6 ans

Commentaires : We are a Provincial Health Authority covering an area roughly the size of France, and current health related information is critical to our subscribers. Benchmark resolved an issue of timely, wide reach that we had been trying to resolve.

Avantages :

The best part of this software is the ability to plan the reach in advance so our contacts are kept 'in the know' even when the editor is otherwise occupied with meetings, conferences, etc. We have three separate weekly and bi weekly going out to three different audiences, covering 2,500 individual contacts, and we can pre-populate weeks in advance and backfill where necessary at the last min, or just let the information go as scheduled.

Inconvénients :

The learning curve was steep, but short. We had a couple of false starts to begin with, but learned from our errors. Line spacing can be an issue. Even when the preview shows single spaced sometimes the publication comes out 1.5 or double spaced - not a big problem for our use, but we get some calls from our constituents about "weird formatting".

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Brian, Thank you for your feedback and great rating. Chat with us to help you with the formatting of your email, sometimes something as small as copying and pasting can affect the format. - Benchmark Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services environnementaux, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Benchmark Email is Indeed the Benchmark

5,0 il y a 6 ans

Commentaires : Benchmark Email continues to raise the bar and continue to be the benchmark in terms of creating genuine email campaigns and automated emails. We are closer to our clients now because of this amazing platform

Avantages :

It has a drag and drop email design which makes it really easy to use. It is also possible to send out automated emails and personalized emails to help drive revenue. Their customer relations is also really impressive

Inconvénients :

Everything works perfectly in my opinion. There is virtually nothing to dislike

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello, Thanks for your review. - Benchmark Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Really good but expensive and complicated

4,0 il y a 3 ans

Avantages :

- accurate statistics - easy to use - flexible design (emails looks good on any screen/device)

Inconvénients :

- price is too high - pretty slow support - it is hard to adjust scheduled emails considering all available settings (especially time zones)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Divertissement, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Used for our monthly investor updates

4,0 il y a 2 ans

Commentaires : Great! Just annoying to have emails go to spam.

Avantages :

I liked how simple it was to create email groups, template emails and email campaigns. It's literally the easiest one to use and I used MailChimp for a long time before switching to Benchmark.

Inconvénients :

My emails would often go to Junk. I even "warmed up" my email, but I still had problems.

Hasnain
Digital Marketing Apprentice (R.-U.)
Utilisateur LinkedIn vérifié
Télécommunications, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Service

5,0 il y a 6 ans

Commentaires : The software overall is great. It allows me import the contacts I want in any way I want, create emails, schedule or send emails out immediately and even has analytics for the emails that have been sent out.

Avantages :

When creating an email, it is ever so easy. There are many templates to choose from and if you don't want a template you don't have to use one! I can create an email within minutes as the click and drop feature allows me to have my email layouts exactly the way I want it.

Inconvénients :

Some of the templates I am unable to add things to. For example, there was a template with a blank space for aesthetic reasons. I would have much rather place an image in the area, however I couldn't. There isn't many negatives I can comment on this software as it is brilliantly done.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Hasnain, Thanks for the great feedback. Next time you're working on a template and need assistance, let us know! - Benchmark Team

Amanda
Marketing Manager (É.-U.)
Santé, bien-être et fitness, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good but better customer communication needed

4,0 il y a 6 ans

Commentaires : Overall, the program works well. Communication needs worked on.

Avantages :

The software is easy to use and offers a variety of layouts.

Inconvénients :

Over the past 12 months or so, Benchmark has removed several internal functions. No communication about the changes was shared and we did not find out until we had to contact customer service. Each time we were told that Benchmark now recommends third-party add-ins.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Amanda, Thanks for your review. We will take your feedback into consideration. - Benchmark Team

Jeetendraa
Propreitor (Inde)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best for email marketing

5,0 il y a 6 ans

Commentaires : Its good and price effective.

Avantages :

Very easy to use.As you don't require a trained staff to work on benchmark.

Inconvénients :

More templates to be included. As for travels there are very few. You must include new templates in every 2/3 months. So that we dont use the same templates again and again. Also templates options for Indian Festivals.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Jeetendraa, Thank you for the review and high rating. We will take into consideration the templates request. - Benchmark Team

Michelle
Owner (É.-U.)
Art/artisanat, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

It just didn't work for me.

4,0 il y a 8 ans

Commentaires : I tried Benchmark Email for a couple of months and while I found it fairly easy to use, I was disappointed in the low amount of "views" my emails got when I checked on the status. I understand that since I do not have my own domain named email, that free email services such as "Gmail" often end up in spam filters. However, I have used another email marketing service and got more opened emails through them, so I fear the stigma is more on Benchmark than the fact that I use a free email provider. Otherwise, I can't explain why the other service I have used worked better. For this reason, I have stopped using Benchmark, after a couple of months, and went back to my previous provider. It's no offense to the service, but if it's not working for me, as a marketing tool, why should I continue to use it?

Avantages :

The emails look very professional and the software is easy to use.

Inconvénients :

I was not getting enough feedback compared to another marketing tool I have used, so I decided to stop using Benchmark.

Réponse de l'équipe de Polaris Software

il y a 8 ans

Hello Michelle, Thank you for this feedback, it really means a lot to us. Based on your feedback, I understand your decision to use an alternative service. Email delivery is essential to our service. We know we had issues with this in the past and we are working hard to provide our clients with the best email delivery possible. We are improving our vetting systems to avoid "spammer" like clients that could affect our sending reputation and we are improving our back end technology as well. We are also working on more education to help our users understand best email marketing practices. Again, Thank You for this feedback and we hope the next time you try us, your experience is much better. - Daniel Miller

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Production audiovisuelle, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review

4,0 il y a 6 ans

Commentaires : We have been using it for a long time

Avantages :

This software is practical to use in a daily v

Inconvénients :

The e-mail sender is always changing so the receiver can not record the e-mail address in is non spam list.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hi, Thank you for your feedback. Whenever you have a moment, please chat with us, we'd love to assist you on the email sender matter. - Benchmark Team

Eduardo
CEO (Salvador)
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

My Review

4,0 il y a 2 ans

Commentaires : Good enough in order to be used for E-Mail Marketing

Avantages :

It has many Features for e-mail marketing

Inconvénients :

It does not offer a trial with enough amount of e-mails included...it offers a very limited features for it and people needs to check quality on this matter first (sometimes)

Nicolette
Executive Assistant (Canada)
Agriculture, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

To use or not to use - that is the question

4,0 il y a 6 ans

Commentaires : I find it user friendly and has a quality feel and look to it.

Avantages :

I like that once the template is built it is very easy to customize or change components of it from one publication to another as far as text or images, links etc.

Inconvénients :

I wish when you had an image with text that the text would automatically wrap around the picture instead of having to build in another text box. Otherwise the text is off to the side and there is a large empty column on the right or left. If it had the capacity to text wrap it would be so much easier.

Réponse de l'équipe de Polaris Software

il y a 6 ans

Hello Nicolette, Thanks for your feedback. We noted down the text wrap feature request. - Benchmark Team