Robust CRM and amazing customer support!

Publié le 14/03/2018
Brad K.
CRM Analyst/Consultant
Logiciels, 5 001-10 000 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
Source : SoftwareAdvice
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: If you are looking for a robust CRM then I would suggest looking into ResultsCRM. They offer webinar training and demos which helped us alot through out our vetting process.

Avantages: I have had the pleasure of working with a company that usesResultsCRM for their sales team. I was on the review and implementation task force. The company was midsize and need a CRM that would integrate with other software/tools they utilize like Quickbooks and Outlook. After sitting down with ResultsCRM's support team to learn more about the features and functionality this CRM had we fell in love with it. This CRM is surprisingly robust and offers a very user-friendly interface! Results offers many areas where you can track a customer and staff activity in such an easy format, that will give a company insight on improving efficiencies in almost every area of business. I worked very closely with Results implementation team throughout the project and they were great, they ensured that everything went smoothly. I also assist with the Administristraion of this product and work with the sales team to customize this product for their needs. I would highly recommend this product if you are on the fence!

Inconvénients: I have had zero complaints from our first discovery meeting to finishing up the implementation. Results customer support/implementation team worked with us to ensure everything was working efficiently and we were prepared to take over.

Results CRM Delivers Big Results for The Yard Ramp Guy

Publié le 26/06/2015
Jeff M.
Owner
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
Source : SoftwareAdvice
5/5
Note globale
4.5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: I have worked with many boutique or proprietary software companies over the last 20 years. Technically speaking, Results delivers outstanding emulation of a Windows environment along with smooth, consistent interplay with QuickBooks and Outlook. From a practical perspective, Results is intuitive and comprehensive. I am able to train new users very quickly. We are four individuals working from our respective homes. Yet with Results, it is as if we were in the same room. As for Results, the vendor, you could not possible ask for more. Everyone from the owner to the technical assistance personnel and even the sales department define professionalism. They understand my business and my particular application of their product. They are willing to advise and collaborate. This is a big deal because oftentimes, small software companies can be defensive and/or give push back. You will enjoy working with Results and consider them your co-workers rather than just a vendor.

Inconvénients: I have nothing bad to say about using the product nor working with all of this vendor's personnel.

Results gives our sales team all the tools they need at their finger tips.

Publié le 28/06/2017
Denise G.
VP Sales
Vente en gros, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Ease of use for the team, and increased sales for the company. We are able to effectively and efficiently plan calls to both existing clients and potential new ones and get the most out of that contact because all of their history is easily accessible to us.

Avantages: Results is very user friendly. We are able to train new users quickly and easily. We have especially loved the ability to take care of online training modules provided by results!
My sales team is able to see purchase history for an account, both frequency and specific items purchased, therefore making every contact with a client both informative and productive.

Inconvénients: There is a slight bit of a learning curve if you are familiar with crystal reports. The data is all there but it does take some getting used to in order to be able to pull the reports.

We were able to customize it for our unique needs by using the variety opportunities and projects

Publié le 03/08/2017
Mike H.
General Manager
Services financiers, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I would recommend it for firms that are sales oriented. We didn't find the web version really usable when we tried awhile back.

Avantages: We use the opportunities as a sales funnel which allows us to move items through the process and we can see right where we are at. This is very valuable in forecasting and planning. We run our entire sales process through Results.

Inconvénients: I wish we could change some of the field names that are static in the standard forms. We use the software differently than intended - but all the buckets and text fields are very helpful - when we pull them out using adhoc reports.

It's a great product with big returns for minimal dollars.

Publié le 29/06/2017
Cheri T.
VP Operations
Comptabilité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Use it all the time. It helps with process flow and confirming that we have touched each client.

Avantages: It's incredibly flexible and allows us to run our business our way. It is intuitive in look and feel because it is similar to Office products. Customer support is top notch. Pricing model works well for our office. You can export anything to Excel and manipulate a lot of information.

Inconvénients: Reporting is very difficult. The existing reports don't look very good and without Crystal you can't create new standard reports. Ad hoc reporting is not intuitive. The QBO sync is not standard and doesn't work with all the functions.

The possibilities are endless!

Publié le 04/08/2017
Magan E.
Director of In-house Sales & Customer Service
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix

Avantages: We've been using this program since 2011 and love it! It captures a lot of our customer interactions which we can query on at a later time. We also love that it integrates with QuickBooks and Outlook. The QuickAdd feature is the best!

Inconvénients: It would be nice to be able to mark emails from Outlook that have already been QuickAdded without having to go back into Results to make sure.

Results software has provided us with the tools we needed to gain insights into our business.

Publié le 28/06/2017
Kerry K.
Director of Administration
Comptabilité, 13-50 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: We love how robust Results is! There are so many areas where we can track our customer and staff activity in such an easy format, that we have gained efficiencies in almost every area of our business. It was also great that Results integrates with Quick Books and Outlook.

Inconvénients: There's almost too many options built into Results so it does take time to implement and learn the system fully.

We have been working with Troy. He answers all our questions.

Publié le 30/05/2018
Sue G.
Addmin
13-50 employés
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: l like the fact that you can take to a person. They know you and they are informed about your needs.

Inconvénients: I have not seen any cons at this time. We are a small company we don't need all the bells. After I have worked with the product longer I may see some things that I would like to improve.

Small business needing integration with QB desktop version

Publié le 31/08/2018
Utilisateur vérifié
Sales and Marketing Manager
Emballage et conteneurs, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: The ease of use and familiarity, it wasn't like learning a brand new program. Results has done a wonderful job at creating an easy workflow and I believe we will be increasing our efficiency and profitability by using ResultsCRM.

Inconvénients: There is a small amount of Lag when trying to complete multiple tasks at once, and there are some of the newer features that are a bit buggy. However, overall we are having a relatively easy time.

I saw it on a webinar but never used.

Publié le 06/11/2017
Jeffrey C.
President and CEO
Comptabilité, Auto-entrepreneur
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: In seeing the webinar I saw and learn of a great tool. It has many functions but a I have other software that do the same thin but be nice if I could consolidated software products and get work added to the product rather than doing it manually.

Avantages: It seems like a sharp tool but as I said I never used it but saw a webinar on it. I could see it benefit me if I had the budget for it but just starting my own accounting consulting business.

Quality/IT manager

Publié le 30/08/2018
Paul J.
Quality Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: So far so good. Importing contacts was straight forward. working on Calendar next

Avantages: Easy installation and works well with SQL instance.

Inconvénients: Need to work on 64 bit Office integration.

Easy to use and works well

Publié le 22/08/2018
Ben F.
COO
Capital risque et capital-investissement, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Easy to use and works well. User friendly.
Great customer support, always happy to help!

Inconvénients: I have nothing bad to say, it works well.

Evaluated this product as a potential CRM replacement solution.

Publié le 02/11/2017
Pricilla P.
Sales and Marketing Coordinator
Construction, 51-200 employés
Provenance de l'utilisateur 
3/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
3 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: I was able to better determine what our internal needs were. It was also helpful to have a cost comparison for more expensive products that offer the same functionality.

Avantages: Results CRM had a lot of features that I was looking for in a CRM. The ability to migrate data from our accounting software into the CRM was a huge plus.

Inconvénients: The conversion process was too daunting and required a lot of dedicated hardware and internal manpower in order to be affordable.

Results CRM to the Rescue!

Publié le 25/09/2015
Victoria H.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: I love Results! I get real-time insight into how all my projects are going, and I can focus my time on what actually matters - spending time with my clients.

Synchronization with QuickBooks was not clean. Created problems. Still are not using

Publié le 08/11/2017
Steve H.
CFO
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
2/5
Note globale
4 / 5
Facilité d'utilisation
2 / 5
Fonctionnalités
4 / 5
Support client
2 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: It appeared to meet a need with respect to customer and project management. However, we were unable to fully utilize as we could not complete implementation. Still would like to implement if we can overcome hurdles.

Inconvénients: QB Synchronization not clean. Created problems that hampered use and implementation. Still need to resolve but have not been able to devote the time to it.
Invoicing Templates are not sufficient and will need to infest to have custom designed templates. It would be helpful if we could just use the Quickbook invoices.

Fantastic solution for a CRM for any SMB.

Publié le 02/09/2015
Kelly B.
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix

Commentaires: Great CRM software. Easy to use, modern interface and amazing customer support.

It is more of a database than a CRM tool. Very old fashion looking for reporting and dashboards

Publié le 13/12/2017
Linda D.
Sales Operations Specialist
Temps d'utilisation du produit: 1 à 5 mois
Provenance de l'utilisateur 
2/5
Note globale
2 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
3 / 5
Support client
3 / 5
Rapport qualité-prix

Avantages: Easy to create queries to pull call lists. It was a good first start for this small company to get all of their contacts organized in one place.

Inconvénients: The included crystal reports were not that helpful for our situation and it was very hard to create new reports. New manager did not like because had no pipe line and sales predictions. We have stopped using and are now using Pipe Drive.