Avis clients sur M1 ERP

En savoir plus sur M1 ERP

Logiciel ERP pour les ateliers, les entreprises de fabrication sur mesure et en mode mixte ainsi que les entreprises de fabrication sur commande.

En savoir plus sur M1 ERP

Avantages :

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Inconvénients :

Absolutely poor support if any. Referred to external consultants as ECi M1 could not supply technical support.

M1 ERP - Notes

Note moyenne

Facilité d'utilisation
3,7
Service client
3,6
Fonctionnalités
3,7
Rapport qualité-prix
3,3

Probabilité de recommander le produit

6,4/10

M1 ERP a reçu une note globale de 3,7 étoiles sur 5 d'après 71 avis d'utilisateurs publiés sur Capterra.

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Angie
Accounting (É.-U.)
Utilisateur LinkedIn vérifié
Matériaux de construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I love how easy the modules link with each other

5,0 il y a 4 ans

Commentaires : Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

Avantages :

The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Inconvénients :

The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

Timothy
CFO (É.-U.)
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

M1 - A very visual ERP

4,0 il y a 4 ans

Avantages :

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Inconvénients :

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

Nancy
Inside Sales Administrator (É.-U.)
Télécommunications, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pretty good software. Lots of little things that are good, and some are not so good.

4,0 le mois dernier Nouveau

Avantages :

The drill-down from reports feature is great. The where used is extremely helpful to find specific info. The software is customizable (though not easily) and fully searchable. Being able to email customers their Invoices and Vendors their POs via email is a plus.

Inconvénients :

Too many things to know how one transaction affects another. Many reports are not set up the way we would like them. We were told when we bought the software that you did not need to know coding to be able to customize parts of the software or reports. Customizing is difficult to the average user, and for anything to be customized by M1, it always costs extra. Security settings are trial and error/very gray. Not black and white. For our business to utilize other aspects of the software we purchased, we would need to hire people just to run the software.

Eric
president (É.-U.)
Automatisation industrielle, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zermatt Tool, Inc M1 ERP Review

3,0 le mois dernier Nouveau

Commentaires : It has worked as we need it to do full manufacturing management.

Avantages :

It Will do virtually anything that we need it to do.

Inconvénients :

Not very good support for the product, ie having to call or e-mail someone to call back, maybe within a couple of days. Manuals are very generic. Online info is very limited too.

Daniel
IT Director (É.-U.)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

M1 Manufacturing Software Review

5,0 le mois dernier Nouveau

Commentaires : It's been pretty good. It was a huge step forward from our previous software for a fraction of the price.

Avantages :

I like the customization available since it's built on SQL Server and uses Microsoft forms. It's easy to get at the data and add custom features. The fact that is uses Crystal Reports as the reporting engine is nice - so there's not a big learning curve there.

Inconvénients :

I think it could respond a little quicker to inquiries (the screens sometimes feel slow) and the errors are sometimes cryptic - unless you are familiar with the database tables and their layout.

Joe
General Manager (É.-U.)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

ECI Support does not understand this product and will not stand behind it.

3,0 il y a 2 ans

Avantages :

If you are able to deploy, implement and customize M1 for your company without any support from ECI this is a good option.

Inconvénients :

Support is terrible - ECi was unwilling to respond to any of my questions on the software's functionality. I have paid for maintenance and support on 9 licenses for over 15 years and they will not even respond to my online request. When I finally called in and waited for a live person they insisted that I needed to pay for training in order to get answers to general use questions about how to setup and use different functions in the software. After 2 hours of paid training I had very few answers to my questions and my trainer "[SENSITIVE CONTENT HIDDEN]" had a list of questions he was going to "get back to me on". It has been several weeks and once again I have no answers and "[SENSITIVE CONTENT HIDDEN]" is ignoring my emails.

Joseph
Systems Integration Engineer (É.-U.)
Machines, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Administrator Review

4,0 il y a 3 ans

Commentaires : As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

Avantages :

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

Inconvénients :

This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

Tammy
Controller (É.-U.)
Biens de consommation, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Big Sales Pitch - Poor Follow Through

3,0 l’année dernière

Commentaires : Poor customer service is the biggest problem. There are some in "support" that are very good and know the software well. But there have been major issues with some of the "management" types and emails go unanswered on a regular basis. I honestly don't know what some of these people do. Once they get your money, they aren't really interested in helping.

Avantages :

What I like most about the software is how easy it is to stay on top of the General Ledger on a daily basis. If something goes wrong, I don't have to wait until closing to find the problem. M1 makes it possible to make corrections immediately.

Inconvénients :

1. We were told the job costing module would apply labor & burden properly. It doesn't. 2. We were told the BOM would upload to the job. It doesn't. That was an expensive lie for us. 3. When the guys make mistakes, it can be difficult and tedious to find and correct mistakes. 4. We made it clear from the start that one customization would be needed and would be VERY important. Numerous attempts have not gotten a result.

Utilisateur vérifié
Sales Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Machines, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

M1 gets the job done but there are better options to be had

3,0 il y a 4 ans

Commentaires : Everything from sales and marketing data, to employee data as well as financial data is housed in our M1 system.

Avantages :

All the data you could ever need about your business can be housed in M1, between the data and the custom reports that can be made, it is a valuable tool to have.

Inconvénients :

Its clunky to use, most things take too many clicks to find and it feels like you have to go out of your way to find what you are looking for. It takes some work to make it user friendly in the least bit

Danny
Inside Sales Manager (Canada)
Machines, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Review of M1

3,0 le mois dernier Nouveau

Commentaires : Overall a decent program. I think it would definitely work better for a larger company with multiple divisions.

Avantages :

Very detailed when planning jobs. Trackability of inventory is great.

Inconvénients :

I am not a fan of how once something has been linked it is not able to be deleted.

Ken
IT Manager (Australie)
Matériaux de construction, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Do not buy this software in Australia - Dishonest business practices and terrible support

1,0 il y a 4 ans

Commentaires : They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

Avantages :

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later. Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks. It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Inconvénients :

The worst part about this experience? Everything that happened after they had our money... In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made. If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

Réponse de l'équipe de ECi Software Solutions

il y a 3 ans

With hundreds of passionate M1 clients implemented throughout Australia and thousands more globally, we are sorry your experience has been less than expected. Version 9 is written in an advanced language and an early release that coincided with your implementation - the upgrade offering a more flexible and future-proof platform. We do continue to offer local support to all our clients to experience the benefits of M1 and happy to discuss a way forward with you.

Lauren
Industrial Engineering Manager (É.-U.)
Biens de consommation, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

M1 Review

4,0 il y a 3 ans

Commentaires : I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

Avantages :

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

Inconvénients :

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

Todd
Director of Operations (É.-U.)
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Lifesaver

5,0 il y a 5 ans

Commentaires : For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.

Avantages :

M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!

john
President (É.-U.)
Entreposage, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

looking to upgrade

4,0 il y a 3 ans

Avantages :

Abilty to customize per user and not effect others.

Inconvénients :

Clear upgrade evaluation from V 8 to V 9.2

Aaron
Vice President (É.-U.)
Fabrication électrique/électronique
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

M1 ERP Review

4,0 il y a 7 ans

Avantages :

The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

Inconvénients :

The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

Kody
Director of Operations (É.-U.)
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Great Software

4,0 il y a 5 ans

Avantages :

We have been using this software for 10 years and I don't know how we ever survived without it. Product Configurators really helped us streamline our estimating and planning processes.

Inconvénients :

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did. I'm not good at cons...

Pam
Director of Procurement/ Special Projects Manager ()
Exploitation minière et métaux, 11-50 employés
Temps d'utilisation du logiciel : Non fourni
Source de l'avis
Source : SoftwareAdvice

ERP made your way

4,0 il y a 5 ans

Commentaires : This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

Avantages :

This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

Inconvénients :

The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

Laurie
Consultant (É.-U.)
Appareils médicaux, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Terrible company to do business with and terrible product.

1,0 il y a 5 ans

Commentaires : The key benefit is having to start over and implement something else after less than 5 years on the product.

Avantages :

It's easy to customize, which is good because - you are going to be doing a lot of customizing. Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Inconvénients :

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices). Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

Steve
President (Canada)
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Great ERP software

5,0 il y a 5 ans

Commentaires : I recommend this ERP software on a regular basis, it is a great value added to our company

Avantages :

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

Inconvénients :

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

Marylou
Controller (É.-U.)
Exploitation minière et métaux
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Awesome product ~ even better implementer!

5,0 il y a 7 ans

Avantages :

Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

Inconvénients :

I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

Joe
IT Director (É.-U.)
Fabrication électrique/électronique
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

M1 = good production foundation to build from

3,5 il y a 7 ans

Avantages :

Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Inconvénients :

Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

Marie
General Manager/Owner (É.-U.)
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Try M1 First!

4,0 il y a 4 ans

Avantages :

We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!

Inconvénients :

Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant

Jessica
Project Manager ()
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.

5,0 il y a 5 ans

Avantages :

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Inconvénients :

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

Marie Kris
Process Engineer (Philippines)
Exploitation minière et métaux, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Effective Eci M1

5,0 il y a 4 ans

Avantages :

I like this software because it is very effective and efficient to my team. This is a software with complete package. The functions and features are very nice.

Inconvénients :

When I'm starting to use this software I can't experienced any negative. Very recommended to all type of organization.

Roy
V.P. of Operations (É.-U.)
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Smooth transition from previous MRP system. Logical transactions and easy to retrieve data when needed.

5,0 il y a 5 ans

Commentaires : Overall very satisfied with the functionality of the product.

Avantages :

Systematic logical sequence of steps from the time an order is placed to final shipment of the products.

Inconvénients :

Forecasting needs to be improved. The way sub-assemblies are scheduled could be improved although very flexible.