Avis clients sur Track-It!

Track-It! 20xx: The next generation

Commentaires : A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing.

Avantages :

The rewrite of Track-It! addresses a lot of previous concerns from reviews of 11.x and prior. It is 100% web based, has a mobile app, built in report writer and a strong ITAM offering with Client Management for Track-It that also has a CMDB, SLM, Remote Mgt, Patch & Deployment and allows you to easily manage your compliance.

Inconvénients :

Would be nice to be able to add custom fields, but there’s a number of custom fields available that can be removed from the form with the designer so not a major issue.

Excellent and Economical entry level and small business Help Desk tool

Commentaires : I have been working with Track-It! for over five years now, happily watching how it continues to develop and evolve with each new iteration.
Track-It! is incredibly easy and intuitive to install and configure, and it comes out of the box with all the features that most small organizations need to get going with a Help Desk tool. It is best suited for organizations that are taking their first steps to go from a manual to an automated Help Desk system, organizations that have outgrown a basic, home-made help desk system, and any organization that requires a full-featured, solid and easy to use help desk system at an affordable price. Pros:
* Very easy to install and configure
* Very easy and intuitive to use
* Mature and very stable software (Version 11.4 as of this writing)
* Excellent technical support
* Excellent tips and tricks support from a very active users and developers community (through BMC's communities site)
* Economical, starting at under $1,000
* All-included, full-featured software. Includes Help Desk, Asset and Software License Management, basic Change Management, a Self Service Portal, and a Mobile Interface, among its many features.
* Includes the powerful Crystal Reports as its main built-in reporting engine. Cons:
* Limited customization options - may not be suitable for organizations with highly specialized needs.
* Does not support compartments / separate workspaces / multi-organizations configurations.
* No Cloud version available at this stage.
* Report Customization requires knowledge of Crystal Reports. This is fine for organizations that have CR experts on board, but requires some learning effort if no one is familiar with CR. Altogether, this is an ideal and very affordable tool for its target market. There are tools available that offer either more features or more flexibility, but either at a considerably higher cost, or at the expense of quality, stability and/or level of customer support.

TrackIT is an average product that has not changed much in 10 years

Avantages :

The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature...

Inconvénients :

Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere.

Track-IT by Numara

Commentaires : For the most part, it's a good experience. Their support portal is a little confusing at first but once you're in, their support is very good. I've had to call them a couple times and had my issues resolved quickly.

Avantages :

The stability of the product. The customization aspect...adding fields. The options seem limitless.

Inconvénients :

The user interface for the on prem version is dated. It needs to be updated to look more modern. That's more on me then them. I just don't like the view(s).

Good asset management software

Commentaires : We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets.

Avantages :

Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.

Inconvénients :

The Track-it audit function is sometimes a little buggy with older operating systems.

Don't track it

Commentaires : I hate TrackIt. I've used lots of ticketing software in my time working in IT and this is the worst of the worst. I have been working to move away from track it for sometime.

Avantages :

There is nothing I really like about TrackIt. I have been trying to get my organization to move from TrackIt since the 2nd week I was in my position.

Inconvénients :

TrackIt is nothing like other software in it's class. It is old and outdated. I do not like it and I wish that the rest of my team would make the move away from it. Its hard to add end users depending on the version you are using (client vs web) And it always seams to be going down. There are a lot of options but unlike something like JIRA you actually need to learn how to use TrackIt. It is also insanely expensive. Not worth the cost

Track-it customizable

Avantages :

Track-It! is highly customizable from ticketing to asset management, to reports.

Inconvénients :

Integration Hiccups. Occasionally, integrating Track-It! with other systems can be a bit finicky, requiring extra troubleshooting.

Excellent after training.

Commentaires : Completely revolutionized our Help Desk and brought the level of staff knowledge up another level.

Avantages :

The application does so much. It allows you so many options for customization. The ability to not only track the asset, but also see a record of service desk requests is efficient and beneficial.

Inconvénients :

What's not to like? If I had to pick something I'd say that at times it can be a little sluggish, but that could be our network and not the application.

Track-It Helps Me Stay Organized

Commentaires : Our experience has been great! Helps delegate and track issues in an easy way.

Avantages :

Track-It Helps Me Stay Organized. I love being able to see all my assigned tickets in one spot and see the updates to the issues. The e-mail notifications are useful, too!

Inconvénients :

I don't really have any complaints about the software. We uses it daily and will continue to do so.

Track-it review

Commentaires : I have been using track-it for over a year and what can I say it's an amazing product.
' Very easy to install and configure
' Track-it inventory is great it's scan the entire network and reports back
' Track-it auditing is one of the best features as you can audit hardware and software, which in turn help you keep track of software licencing
' Track-it support is fantastic , very helpful and quick to resolve any issues
' The calling logging feature is great for keeping track of ICT queries and running reports
' Overall it's a great product, you get value for money and it's easy to use

Avantages :

The Auditing feature

Inconvénients :

More reporting functions

BMC-Track-IT

Commentaires : We are using it to receive and track work orders for the IT and Maintenance departments.

Avantages :

Self Service work order requests and job tracking

Inconvénients :

It has been a little temperamental in communications regarding jobs.

Track-It

Commentaires : Seems to accommodate most of our day to day tasks, lacks good OOTB standard reports

Avantages :

Email Notifications and responses

Inconvénients :

Reporting

Simply Wonderful!

Commentaires : For those of you who think that because of the title of this review that this is going to be a fluff piece. You're right! :-) And why not? If a product is worthy of praise, then by golly I'm gonna praise it! We have been using Track-It for over 2 years now as our Help Desk/Inventory Control Management System. I have personally been in charge of inventorying our assets and administering the system. From beginning to end Track-It has been a product that has been easy to use and simple to manipulate to meet our needs. One of the biggest pros for me is the adaptability of the program to fit our environment. From customizing the user interface to manipulating the custom asset tags we have been able to integrate how we do business into Track-It and allow it to help us do our jobs better. Customer service with Track-It is phenomenal. From the top to the bottom, any time I need help it has been given in a timely manner and everyone goes beyond the expected level of service to ensure my needs are met. If you are looking for a solution to help desk/inventory needs, Track-It will meet or exceed your expectations every time!

Simple yet Feature-Filled IT Ticket Tracking

Avantages :

Track-It is a great solution for IT helpdesk ticket management. We use it for our helpdesk team and the reports we get from it are great.

Inconvénients :

We have yet to really come across anything to complain about.

Excellent for placing IT requests

Commentaires : Pretty efficient ticketing system for small-medium sized firms.

Avantages :

Easy to use with minimum number of clicks before you are able to place a IT help request (i.e. Ticket). Neat and clean platform.

Inconvénients :

Nothing really. No way to track the progress of the request. It would be nice to be able to get real time updates.

Quality counts and customer input is king

Commentaires : I've been using Track-It for over 5 years now . It's fundamentally sound and provides a decent variety of features and capabilities. I've watched it grow and mature from the buggy entry level software it was before BMC acquired it and have been thoroughly pleased with the responsiveness of the support and development teams. Over the past two years this program has vastly matured and for small to medium businesses, It solves a lot of problems at a very low cost. As a customer, my opinions and feedback are actively engaged by BMC staff and the direction of growth of this software directly reflects the desires and needs of its customers in a way I that is extremely rare in the software industry today. It keeps getting better in ways that make a difference.

Great product for managing people, tasks and equipment

Commentaires : We purchased Track-it about a year ago to replace a homegrown system. We needed a system that could help us manage both help-desk tickets, equipment and people. Track-it was exactly what we were looking for. As a non-profit we had to be price conscious and this software met all of our needs. Since the installation and launch we have been extremely pleased. The software is very intuitive making it easy for us to get our IT staff up to speed. It allows us to easily keep track of time on task as well as the costs associated with projects and repairs. We definitely feel this was just what we needed.

Avantages :

Ease of use, intuitive nature, cost tracking abilities, integration with other IT systems.

Inconvénients :

Too many screens per task. Could use some auto fill fields. Could be web based instead of a software install.

There are better options

Avantages :

It is one of the easier asset management software programs to use. Myself and several other colleagues were able to understand it in a timely fashion.

Inconvénients :

The interface is very outdated. The program runs incredibly slow. For what you are given the price is very steep.

Trackit is a great product!

Commentaires : We have been using Trackit for over 16 years and we have enjoyed both the product and the support behind the product. Pro: Easy to manage, easy to use, easy to customize, scalable
Con: Best for small & medium size businesses with a customer base and end-points of less than 10,000
Pro: Inexpensive internal auditing tool
Con: Co-mingled records has been a problem in version 10 and below
Pro: Active Directory interface
Con: Can't automatically delete terminated employees from User Table Pro: Customer support are SMEs
Pro: Customer support is thorough and supportive of you as a customer Overall! Great product

One of the better products I've used

Commentaires : I've been in IT for almost 8 years now and I've worked with some pretty unfriendly software before. With that being said, BMC's Track-It has been working great for what it was designed for. Working at the Service Desk means you need a reliable software to keep up when you're entering and dispersing work orders. Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work.
I was not here when the product was purchased so I cannot speak on the value or the backend configurations but as a User, I would recommend this product to another agency.

Nice Product-with just a few missing "wish I had" features

Commentaires : TrackIt is a nice product for SMBs in particular. My biggest gripe has to do with reports. The product uses Crystal Reports and if you're like me, and you need ad-hoc reporting, you need to know Crystal or get training because it's not very intuitive although there are many pre-configured reports you can choose from.

Avantages :

Multiple interfaces (client, web, mobile). Fairly simple to setup and start using right away. "On the fly" editing options.

Inconvénients :

Crystal Reports

Great for Help Desk, Asset Management, Training, etc.

Commentaires : We've been using Track-It for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management. The Library and Training modules are quite beneficial. Some customizations may be a little tricky but we rarely find the need.

Shimano Review

Commentaires : We mired in mediocrity for some time as we had not upgraded, since we have upgraded we have already realized many features we did not know existed which has made our help desk experience better for the techs, and more beneficial to the user community

very nice overall

Commentaires : need some work with the inventory module

Just Say NO! to BMC

Commentaires : We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then. The reviews here made it sound like it was still a winner, yet sadly we found our experience this time was completely negative. From the beginning their sales and licensing team couldn't get our license emailed out and claimed it was blocked yet our firewall never supported their claim. Response times were not great and it takes more than a few days to even get simple responses. The sales team has made lots of excuses, told us how since BMC took over that things have steadily gone down hill and when we finally said enough is enough, we got endless run around about a refund. From this experience we felt like they picked up a once great software to fill out their line- card and didn't do a great job folding it into the their existing package. I would cation everyone from going with Track-it unless your already more than familiar with BMC and their ways and only if it's not to late to move yourself into a better suite, DO IT! We researched more and after much testing picked Tool & Asset Manager 2.0 which was half the cost and worked right out of the box with no problems. We rolled out and within a month had the organization audited and tagged. We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state. JUST SAY NO TO BMC!

Avantages :

The software had a nice interface. It's layout is sectioned off so you look at each integration module separately.

Inconvénients :

Track-IT has fallen from it's once glory days now that BMC owns it and pushed to have it integrate with their "Free" help-desk. We went looking for Asset management not help-desk and were left with nothing but frustration and disappointment. The BMC client service installs as part of the network discovery but it will not uninstall. You have to manually remove it. The 995 package comes with 50 licenses and because it hinges on the help-desk module it can only go out and find 50 endpoints which handicaps you into purchasing more licensing. It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed. The sql services fault and have to be restarted manually which also should never happen repeatedly and their engineer/helpdesk could not correct this. Last on the list but slightly more important is that they are build on older coding so you can't use special characters in your passwords and there is no two factor authentication. In this day and security critical age, that is the straw that will break your back and find your system possibly for ransom~