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En savoir plus sur Palmtech Home Inspection Software
Parmi les meilleurs logiciels d'inspection de maison pour les inspecteurs en bâtiment. Palm-Tech est facile à prendre en main et à utiliser et vous fera gagner du temps, de l'argent et éviter des maux de tête.
This software has been easy to use and creates professional easy to read reports for my clients. I really like that you can send the reports via your cell phone.
Poor simple customizations of templates. Adding page breaks and blank lines does not function.
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19+ year user
Commentaires : Frustrating at first as I am with any new software but the customer service is the best. When I call I get to talk to a real person or leave a message and they call me right back
Avantages :
I really like the features ( Credit card and accounting feature, All my pictures are saved in the media library so I can add them if I need to revise my report )
Inconvénients :
It took my a while to get the software figured out ( I'm not the most computer savvy person for sure ) But the more I use it the more I like it. The biggest con I have is It needs to save my comments permanently and not just for that inspection in the library
Réponse de l'équipe de Porch Group
le mois dernier
Hi Bill, Thanks for taking the time to share your feedback. I am happy to hear the new features in Palmtech Complete are making a difference for you. You are right, colleting payments, sending the agreement and adding the photos are all so much faster in Palmtech Complete. I am so glad these features are saving you time and making it easier to do your reports. Thanks again for your feedback and for being a Palmtech subscriber.
Alternatives envisagées précédemment :
Palmtech 20 year user
Commentaires :
First 10 years or so was phenomenal.
New apps are glitching and can be problematic.
Tech support tries but it is very slow process and majority of time you have to leave a message you cannot talk to someone. Overall palmtech was and has the potential to be a very good software choice
Avantages :
Simplicity, small learning curve. Doesnt have all the unnecessary bells, whistles and fluff. No training video needed for agents and clients.
Inconvénients :
Tech support is nowhere near what it was when [sensitive content hidden] was still in charge. Support is very slow at getting issues resolved .
Réponse de l'équipe de Porch Group
le mois dernier
Hi Craig, Thanks for taking time to leave a review and for being a Palmtech user for so many years!! Your feedback is really important and helps us improve. I am glad to hear that you are still finding the software easy to use and your clients find the reports easy to read. I do apologize if you have had issues getting through to our support team. We do strive to answer each call that comes in during business hours, sometimes all the agents are on calls, but if you leave a voicemail they do call back in the order the calls come in. We have extended the support hours over the past couple of years and are continually working on improving our Help Center and support resources to give you the best experience possible.
Not happy with Palm Tech Complete
Commentaires : Very good until I was forced to pay for and use a different version.
Avantages :
Version 7 & 9 are easy to use and buyers think they are very easy to understand.
Inconvénients :
When I bought Palm Tech 7. I paid for it and was informed it was mine to use forever. After over 10 years of use palm tech discontinued support of it and I bought “Complete and hated it, finally was told I could download version 9 but would still have to pay the monthly fee. I don’t think I should have to pay a monthly fee for something I purchased and was told I could use it forever.
Réponse de l'équipe de Porch Group
le mois dernier
Hi Lewis, Thanks for your feedback. I understand the frustration of changing to newer software as it can be a challenge. But change is not always bad once you adjust. You can save so much time and energy running your business and creating reports with Palmtech Complete. Version 7 was released when older Windows operating systems were still being used, it was a one-time purchase that you could use for as long as it kept working. Unfortunately, the infrastructure supporting version 7 was not up to modern security standards, and we had to shut it down. I am glad that version 9 is working out for you and encourage you to take another look at Palmtech Complete and all that it has to offer.
Palmtech low integrity
Commentaires : Good after first, they are no good now.
Avantages :
I liked the layout. Some of the tech support was pretty good.
Inconvénients :
Palmtech is forcing their new products on users. I bought the revision they said that I would never have to pay again, but now they say it will not work after Jan 31, 2023. Their integrity is low.
Réponse de l'équipe de Porch Group
il y a 9 mois
Hello Edward - I am glad that Palmtech has worked well for you for many years. We have always promised to support the current version and the version before and we will continue to do that. I understand that the situation is frustrating, but eventually all software needs to be updated. Much like how Microsoft no longer supports Windows XP or Apple no longer supports the original iPhone, earlier versions of Palmtech become obsolete and an upgrade is necessary to ensure we’re meeting modern security and performance standards. We’re happy to meet with you or anyone who would like to discuss this. We’re even offering discounts to help ease the transition, and our support team is ready to help you with the move to the latest version of Palmtech. I hope we get to talk.
Palmtech review
Commentaires : I have been very happy with Palmtech software 9, I tried Complete did not like that software changed completely
Avantages :
Easy to use, reporting , taking pictures, and sending reports
Inconvénients :
Can not send contract with inspection appointment email
Réponse de l'équipe de Porch Group
le mois dernier
Hi Andrew, Thanks for taking time to share your feedback! Great to hear that Palmtech is helping you send out your reports and that you are finding it easy to use. You mentioned that you would like to send out your contract with the appointment email. One of the great features of Palmtech Complete is you can edit and control your email notifications. If you need assistance setting this up, please contact our support team and we can setup a 1:1 meeting to help you customize those notifications. Thanks again for sharing your experience.
Inspector for 5 years laptop, switched to mobile phone
Commentaires : In my last month as inspector loved saving time on reports. Realtors liked the ability to create RFR from the software/report they got.
Avantages :
Greatly reduced need for report editting offsite.
Inconvénients :
Had to learn how to use it with youtube videos and making mock inspections to fine tune both report and how to enter data.
Réponse de l'équipe de Porch Group
le mois dernier
Hi Matthew, Thanks for the feedback! I am happy to hear Palmtech is working well for you and that your agents are loving the Request list builder. If there is anything we can help with, please reach out to us at support@palmtech.com
Palmtech is the software for any home inspector!
Commentaires : The Palmtech home inspection software has saved me many, many hours of time because of its ease of use and ability to pull from previous reports and add them to a current report that I’m creating.
Avantages :
What I like most about Palmtech is the Easy use of the software, it’s functionality, and all encompassing reporting system. The company has thought of everything needed for a professional, complete report.
Inconvénients :
After using several different report, writing software, Palmtech really has it all. There’s nothing the software program can’t do to complete a beautiful report that I’m proud to handoff to my clients.
Réponse de l'équipe de Porch Group
le mois dernier
Hi Tony, Thanks for taking some time to leave us a review. It really does help us know what we are doing right and where we can improve. I am so glad to hear that Palmtech is helping you create professional reports that you are proud to put your name on, that is what the end goal is and I am glad that we are achieving that. Thank you for trusting Palmtech for you Home Inspection business needs!
Easy to Learn and Customize
Avantages :
Is easy to customize. Clients and Agents like the format of the easy to read reports
Inconvénients :
The software does not handle large report files as well as I would like. One larger buildings where there are a few hundred pictures, the user experiences slow response time, and often program crashes.
Great Software!
Commentaires : We have been using PalmTech for about 3 years now. This is the 3rd. program we've used since becoming home inspectors. This is a great piece of software. I love that you can customize your report to whatever you want/need it to be. I would highly recommend this software to any home inspector. My real estate agents love the report. The reports are easy to read and understand.
Avantages :
Customization
Palmtech product review
Commentaires : Over the years they have always been very responsive and timely in helping me with any questions of problems I may have had.
Avantages :
I have used it for years and am familiar with the product.
Inconvénients :
I am only using the photo section of the program for my bank draw inspections but get billed as if I am using the whole package.
Réponse de l'équipe de Porch Group
le mois dernier
Hi Charlie, Thanks for the review and Thanks for being a Palmtech user! If you have not looked at Palmtech Complete recently I encourage you to give it a try and see all the photo editing tools and the new media library which makes adding the images so much faster. Just reach out to our support team at support@palmtech.com if you would like to set up a meeting to go over it together.
Palm-tech complete
Commentaires : My experience thus far with Palm-tech complete is negative. I am ready to give up and demand my money back.
Avantages :
I loved my Version 8 and versions prior to 8. I knew my way around the software.
Inconvénients :
I unfortunately was forced to make a decision after learning that I won't be able to access my Version 8 after 1/31/2024. I purchased Palm-tech complete and can not figure it out. It is sooo different. I've spent about 40 hours so far trying to customize it for me. Also the program is slow. It buffers after every entry. My old template was downloaded and it's not the same. Who came up with this new version. Have they done a report? There is no way to separate Living Spaces or multiple Bedrooms/Bathrooms. My realtors are used to getting a summary with marginal and defective items first. Then they go through my report with pictures and descriptions at the end. This new version is going to throw everyone off. It took me forever to write a simple report due to the delay when I click on a simple item.
Réponse de l'équipe de Porch Group
il y a 7 mois
Hi Colleen, We're sorry to hear your experience with Palmtech Complete has not been positive. There is a lot of new functionality in Palmtech and we've made many changes in the versions between the version you are on and Complete. Unfortunately, these changes do make it different which will make it unfamiliar and slower to use at first. In the end, the new program will yield a faster and easier inspection report. We are here to help you and we want to find a way for us to continue to work together. We will reach out to you tomorrow to see how we can help. If you'd like to share any of your thoughts on Palmtech Complete, please let us know and we will arrange a one-on-one with Will and Lisa. Palmtech Support
Junk save yoir money
Commentaires : I am looking for a new provider. Dont buy this junk.
Avantages :
I cant think of a single thing. Its a horrible company poised to take as much of your money as it can.
Inconvénients :
There customer service and support is useless.
Réponse de l'équipe de Porch Group
il y a 2 mois
Hi Richard, Thank you for your feedback. We strive to provide high-quality software and responsive customer support to all our users. It appears there may have been a misunderstanding or miscommunication regarding the support you received. We have a dedicated team committed to assisting our customers and resolving any issues that arise. If you are open to it, we would appreciate the opportunity to discuss your concerns further and work towards a resolution. Your satisfaction is important to us, and we are here to help. Thank you again for sharing your thoughts. We hope to have the chance to address your concerns and improve your experience with our software.
Palm Tech Broke Agreement
Commentaires : Had an older version. Palm Tech shut down the cloud and program so it could not be used anymore. Lost all my statements, gone! They tried to have me upgrade to a newer version. More money. Went to a new software company. Cant support a company that doesn't honor purchases. Buyer beware.
Avantages :
After years of learning how to work around the glitches, I finally got use to it.
Inconvénients :
Very glitchy, poor customer service, problems never resolved.
Réponse de l'équipe de Porch Group
il y a 2 mois
Hi John, Thank you for your feedback. We understand how challenging it can be to adapt to new software, especially after years of working with an older version. Regarding the glitches and customer service issues you mentioned, we sincerely apologize for any inconvenience caused. We continually strive to improve our software and support, and your feedback is valuable in this process. The decision to sunset the older version and its cloud service was not taken lightly. The server supporting the old cloud had become outdated and no longer met current security standards, making it necessary to shut it down. We did communicate this change four months in advance to allow time for transition and to help avoid data loss. We recognize the frustration of having to upgrade to a newer version and the associated costs. However, the newer version offers enhanced features and improved security, ensuring a more reliable and secure experience for our users. We hope that you will take another look at Pa
Great older product, new deals a breach of contract.
Commentaires : Older version, i recommended to many new inspectors. Cant say i will on the new plan. Cant see paying $500 a year long term.
Avantages :
Older version easy to use. One time purchase.
Inconvénients :
They shut my repoting system down with little warning. Got me in a bind in mid inspection reporting to a client. Now wanting to charge me 500 a year to use it. Looks like there trying to kill a good business.
Réponse de l'équipe de Porch Group
il y a 2 mois
Hi Terry, We understand your frustration regarding the recent changes to our software. We did not shut down your software, we shut down the cloud that supported it. We began communicating about the sunsetting of the older version months before the shutdown to provide ample time for transition. The server supporting the old software was outdated and no longer met current security standards, necessitating the shutdown. We have always promised to support the current version and the version before and we will continue to do that. Thank you for your many years using Palmtech. The new plan, although it comes with a cost, offers enhanced features and improved security that are crucial for maintaining high-quality service and protecting client data. We appreciate your understanding and hope you see the long-term benefits of this upgrade for your inspection reporting needs.
SAVE YOUR MONEY-tech support forgets you after buy software
Commentaires : Great to MEDIOCRE TO HORRIBLE CUSTOMER SERVICE!!!!
Avantages :
When I decided to discontinue using Palm-Tech!!
Inconvénients :
I’ve been a user since 2015, I was recently notified by email that in February 2024, my free software was being “ Updated”, and I will have to start paying a monthly fee for using software I’ve already paid nearly $1,000 for!! Now it’s $50/Month or $500 per year!! Since this notification tech support has notified me they are no longer providing tech support for my version! Essentially, they’ve made using the software obsolete!!! WHAT A TOTAL BREACH OF CONTRACT!!! DO NOT WASTE YOUR MONEY!!
Réponse de l'équipe de Porch Group
il y a 9 mois
Hi Bill, I am glad to hear that your purchase in 2015 has been working well for 8+ years. As explained before, the cloud that supports that version of Palmtech is no longer up to modern security standards and we are shutting it down. Thank you for your past business. I hope you've looked at Palmtech Complete and can see how it will make managing your business easier as well as make doing reports faster.
Palm-Tech is great
Commentaires : My overall experience is very positive now that I have been able to integrate it with my scheduling software and reporting it makes my job so much easier I spend more time on the job than in the office which is what I like. I am not a paperwork kind of person and this is allowed me to free up a lot of my valuable time out of the office. Thank you Palm-Tech
Avantages :
Palm-Tech has allowed me to customize my reports that are different from my competitors that I really enjoy and I can change it up whenever I want.
Inconvénients :
The learning curve took me a while to navigate how to use this software and I’m still learning every day that I use it I am not a techie and I’ve had to overcome my own ideas of how it should work.
Palm-Tech Inspection Software
Commentaires : I have personally used Palm-Tech inspection software for my reports for many years. This is a great reporting program and very easy to use. Just as all software programs have a learning curve, once you learn it, it becomes easy. I recommend this to all inspectors.
Avantages :
Ease of use and works on iPad and Tables. Great customer service. The program reduces my time in writing reports. Anyone not using this is working too hard!
Inconvénients :
Wish it worked on MAC without parallel or similar program. Wish you could have illustrations automated into the sections with comments in the library. Wish comment sections could have multiple colors in each section. Such as deficiency is red, general comment in blue and information in green or etc.
The name says it all...
Commentaires : The is outdated software with poor functionality, expensive updates, poor support, etc. etc.
Avantages :
I did not like the software. I cannot think of any pros when compared to other softwares.
Inconvénients :
The software is very dates and difficult to use. It crashes often and cannot run on a MAC.
Réponse de l'équipe de Porch Group
il y a 4 ans
Hi Scott - You have an older version of the software (bought 7 years ago) that has not been upgraded which means it is out of date by your choice. Our newer versions will be faster and have lots of new features. In our last call, (quite a few years ago) we were able to provide quick help and you indicated that your questions had been answered and your issue resolved. If you get in touch with us, we'll be happy to help you again.
It gets the job done, until it doesn't.
Commentaires : I wouldn't recommend using Palm Tech if you have a Samsung Galaxy Tablet. I've lost entire inspections when the software crashed on the job site. The first time it happened I called customer support and they blamed my device. So I took their word for it, and figuring my device was defective I bought a new one (another Galaxy tab). Shortly after that the same thing thing happened again on a brand new device that only had 3 programs loaded outside of stock: Palm Tech, Easy WindMit Pro, and Easy 4 Point Pro. At the tail end of a marathon 8 hour inspection the device crashed while attempting to take a photo in Palm Tech. This had happened before, and usually I can get the information back, but this time I lost the entire inspection due to a corrupt file. Once again customer service blamed the device, and talked over me when I tried to explain that the device was brand new and that this had happened before where either the entire device crashes, or just Palm Tech crashes, and that it had happened on 2 new devices that had only been used for home inspection. The next time that it happened to me I called again to find out if they were having issues on Samsung Galaxies, and I got the exact same treatment. This time they blamed the device even though Palm Tech was the only program that crashed on it and lost my work. When I explained that the device didn't shut down, they blamed the wind mitigation program for blocking Pal Tech from taking picture. Not good. Here is customer service in a nutshell if you have an actual issue with the software not working properly: A person will answer the phone and you tell them your issue, they put you on hold for a minute or two, then they come back and tell you your device is at fault. I've called them several times for several different issues and each time I get the same treatment. They will not help you troubleshoot, and they've told me they don't know how.
Great software.
Commentaires : Very Good! I like the function of uploading to the cloud during the inspection and when reviewed it can be downloaded to the desktop.
Avantages :
Easy to use, adding photos to report is without a doubt better than other software programs.
Inconvénients :
Hangs up on occasion, when using speech-to word it does not always recognize what is spoken. Review and spell check do not always work correctly.
Realtors and Clients love my report
Commentaires : I have been a home inspector for 30 years. I came into the digital age of report writing kicking and screaming six years ago. I originally purchased other reporting software but it was too complicated and if I have a hard time understanding a report then how can a buyer or agent understand it? Many of my competitors use other formats that have so much filler and disclaimer after disclaimer that I can't even stand to read them. I love the simple just the facts capability of Palm Tech and all of my clients and agents love it too. But if you like disclaimers and fluff you can add that too.
Avantages :
Ease of use and clear reporting format.
Inconvénients :
That I did not switch to it sooner.
Save Time=Make More Money
Commentaires :
Great overall product. I am a fully licensed home inspector and I have used Palm Tech for 3 years across my desktop computer, tablet and phone.
Great customer support via phone if you ever get stuck.
Once you spend the time to add your own personal notes, such as common or recurring issues in a home, it incredibly speeds up report writing time.
I highly recommend Palm tech.
Avantages :
Speeds up report writing time.
The best tool in my box
Commentaires : When my computer fails, help has always been just a phone call away.
Avantages :
Easy customization and excellent support.
Inconvénients :
I'm not sure I have any cons...Maybe the upfront cost, but I feel that over the years that was well worth it. I'm getting ready to upgrade to the next version soon. The spell check is not as good as Word.
It worked great until the upgrade. My iPads shut down and lose all information and photos.
Inconvénients :
Shutting down in the middle of an inspection. Shutting down and losing all information in that category. Support staff gave me a few suggestions but then just threw up their hands and said "There's nothing else to do to fix it " I'm not looking forward to learning a new software in the middle of the busy season.
Fully functional inspection software
Commentaires : I have been using palm tech software now for 13+ years, easy use with insertion of pictures at the location in report that the problem is located
Avantages :
Ease of use with picture insertion, pay for it one time and no more except updates
Inconvénients :
Does not have integration with other apps or programs like other inspection software on the market
