Avis clients sur ERA-IGNITE

En savoir plus sur ERA-IGNITE

Système sous Windows qui aide les concessionnaires automobiles à gérer les pièces de rechange, le suivi de l'inventaire, la comptabilité, les ventes, etc.

En savoir plus sur ERA-IGNITE

Avantages :

Excellent easy software to use when you're on R&R. Era ignite (blue screen) is a little tougher but the rest of the software is very simple and enjoyable to use.

Inconvénients :

You pay for alot of features that should be included for the price you are already paying. Requires alot of on site server hardware.

ERA-IGNITE - Notes

Note moyenne

Facilité d'utilisation
4,0
Service client
4,3
Fonctionnalités
4,3
Rapport qualité-prix
3,3

Probabilité de recommander le produit

7,6/10

ERA-IGNITE a reçu une note globale de 4,3 étoiles sur 5 d'après 35 avis d'utilisateurs publiés sur Capterra.

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Tammy
Tammy
Tech support me (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Era-Ignite... Management software by Reynolds and Reynolds. They have out did there selfs

5,0 il y a 3 ans

Commentaires : Reynolds and Reynolds has opened up the next generation of management software for business small or large.

Avantages :

This incredible software is user friendly for any level employee. It practically walks you through the process of any departments record saving so much time rather than through different screens it's all built in.

Inconvénients :

There is nothing I can say that I didn't absolutely love about Era- Ignite. This software is exceptional and so far advanced.

Réponse de l'équipe de Reynolds and Reynolds

il y a 3 ans

Tammy, thanks for your review of ERA-IGNITE. We're glad that the user-friendly and intuitive design is making business a little easier for you.

Holly
Internet Manager (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for keeping track of Leads

5,0 il y a 3 ans

Commentaires : I would probably try to find a cheaper product that does the same

Avantages :

I love Reynolds and Reynolds. You can keep all your leads and prospect in the system for follow ups. We use era ignite for the service part of the dealership. Great for service advisors to put in their ROs and what work has been done on the vehicle.

Inconvénients :

The blue screen is a little tough to learn and the software is Expensive and if you go over the amount of licensed users you have to pay more.

Réponse de l'équipe de Reynolds and Reynolds

il y a 3 ans

Holly, thanks for reviewing ERA-IGNITE. We're proud to be the leading provider of software and systems for automotive retailers. Our Windows-based system is designed to be intuitive so employees can pick it up fast. If you're ever having any issues, we offer built-in training and our award-winning support team is just a phone call away.

Utilisateur vérifié
Director of IT (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Not well thought out

2,0 il y a 4 ans

Avantages :

The Windows UI is nice improvement over the old blue screen of ERALink/Access. Navigation can be a bit troublesome sometimes but the help function usually can guide you to where you need to be. I've been told by some of my users they like it and it has streamlined their daily work. But I've also heard from an equal amount of users who's daily routine has been negatively impacted by the change. Mainly by adding more clicks/steps to their processes.

Inconvénients :

The fact that we are being forced to change to this product, when they still have so many bugs to work out of it is very frustrating. Reynolds continues to make changes on how things like reports print, but never seem to give any thought to how that will impact users. They would greatly benefit from having their programmer leads visit a cross section of dealers to see the daily usage of the product to better understand how to improve it. As it is now, it is a bunch of programmers doing what they THINK a dealership would do, rather than what actually happens. This has driven my multi-point group to looking at their competition and could very well lead us to change providers. Even long time users/admins of ERA in our group (25+ year users) are cursing the changes without thought that Reynolds has done in Ignite.

Kevin
Account Representative (É.-U.)
Automatisation industrielle, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ERA-IGNITE is worth it once you're trained!

5,0 il y a 2 ans

Avantages :

The features are endless once you're fully trained on ERA-IGNITE. Reporting is great and it integrates well with many other solutions, especially Reynolds & Reynolds solutions.

Inconvénients :

The learning curve from ERA to ERA-IGNITE is steep, as is any transition from a DOS system to Windows-based. It's clear that ERA-IGNITE is core software for Reynolds and Reynolds so there is no slowing down this change. The best you can do is adopt early and take training seriously so you don't get behind on your daily tasks.

Réponse de l'équipe de Reynolds and Reynolds

il y a 9 mois

Kevin, we couldn't agree more about the importance of training! Like you said, ERA-IGNITE has so many great features that make life easier. With our 'Net Classes and free webinars, and our award-winning support team, we're here to help customers unlock all the benefits ERA-IGNITE has to offer. Check out all of our current training options at reyrey.com/training

Paul
Parts Manager (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Era Ignite Good but not as good as the blue screens

4,0 il y a 7 mois

Commentaires : the need to go back & forth between Ignite and blue screens is a pain.

Avantages :

I have used ignite since its release in 2012 & found it difficult at first but once they started improving it got better I still like the blue screen better.

Inconvénients :

Right now I use it mostly for doing inventory jobs and the program seems to be all over the place and hard to find all the features that were grouped under the same function on the blue screens. I also have a customer that has too many old inventories listed and it will not let us delete them which hinders us from doing current inventories.

Réponse de l'équipe de Reynolds and Reynolds

il y a 7 mois

Thanks for passing this along, Paul. We're always looking for ways to improve ERA-IGNITE and we appreciate getting feedback like this. If you'd like to speak with someone about the specific issues you're having, please call us at (800) 767-0080.

Jordan
Internal Advisor (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I Love ReynoldsReynolds

5,0 il y a 12 mois

Commentaires : Excellent

Avantages :

Excellent easy software to use when you're on R&R.. Era ignite (blue screen) is a little tougher but the rest of the software is very simple and enjoyable to use! It's hard to make a mistake using this software as it typically catches any mistakes made on the retail and accounting end! Thanks for that!

Inconvénients :

Wish it looked more modern, otherwise i have no complaints!

Réponse de l'équipe de Reynolds and Reynolds

il y a 12 mois

Thanks for writing this review! We really appreciate the positive feedback, and we are glad to hear ERA-IGNITE helps to keep your dealership data accurate.

Rick
BDC Director (É.-U.)
Automobile, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ERA-Ignite has many valuable features

5,0 il y a 11 mois

Commentaires : The reporting side allows you to create your own reports and schedule them to run

Avantages :

You can set up your own preferences and shortcuts to make it easy to get to the areas you use frequently

Inconvénients :

Allowing access to certain areas within system is not easy

Réponse de l'équipe de Reynolds and Reynolds

il y a 11 mois

Rick, Thank you for reviewing ERA-IGNITE! We're happy to hear that it's easy to run the reports you need and that you're utilizing shortcuts. If you're having issues with granting the proper levels of access, please reach out to our support team at (800) 767-0080 to see if we can help. Thank you!

Alex
Manager (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Honest

4,0 il y a 10 mois

Commentaires : I've been using ERA-Ignite for years, there are other products out there, but many don't integrate as well with other products.

Avantages :

The software does offer a lot of reporting.

Inconvénients :

This is not an easy software to use, and the provided training is clunky.

Réponse de l'équipe de Reynolds and Reynolds

il y a 9 mois

Alex, thank you for sharing this feedback with us. We'd love to hear more about how our training offerings could be improved. Please contact us by emailing SED@reyrey.com or calling 937-485-1700 to see if we can help. If it's easier, feel free to leave your contact information and we can reach out to you directly.

Stacy
Director of Business Development (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

DMS that could use some updating

4,0 il y a 7 mois

Avantages :

Era Ignite is light years above the old blue screen. Fairly easy to use.

Inconvénients :

Does not integrate with many other products

Réponse de l'équipe de Reynolds and Reynolds

il y a 7 mois

Thanks for the review, Stacy! ERA-IGNITE is designed to be the foundation of a dealer's Retail Management System. We believe in offering products and solutions that are built to work together, not just intended to integrate as an afterthought. We welcome all customer feedback and appreciate your input. If you have further questions or concerns, give us a call at (800) 767-0080. Thanks again!

Steve
parts counter (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ease of use

4,0 il y a 6 mois

Commentaires : overall ease of use is key. just need to be good at where to go as far as steps.

Avantages :

ease of use, you need to be an expert to help yourself to all the functions.

Inconvénients :

too many steps to get to other functions.

Réponse de l'équipe de Reynolds and Reynolds

il y a 6 mois

Steve, thank you for being a Reynolds customer and sharing your review of ERA-IGNITE. We're always looking for ways to streamline our products and make things easier for the end user. If you're interested in additional training, please email SED@reyrey.com or call 937-485-1700.

william
president (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

review of ERA Ignite

4,0 il y a 2 ans

Commentaires : I have been satisfied ececpt the annual cost of living increases of 4% annually and the legnyh of the contract

Avantages :

It is much easier to use than Era and the Blue screen applications are

Inconvénients :

There are so many functions i do not know about . Both myself and the staff need better training

Réponse de l'équipe de Reynolds and Reynolds

il y a 2 ans

William, thanks for sharing your thoughts on ERA-IGNITE. For training options for you and your team, check out our training page (reyrey.com/training) or contact our Software Education department by emailing: SED@reyrey.com. We have free webinars and paid courses designed to help you get the most out of our products. Thanks for being a Reynolds customer!

Chad
General Manager (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Product on the market but too expensive compared to other solutions

5,0 l’année dernière

Avantages :

It does everything easily - easy to understand, easy to use and learn

Inconvénients :

It is too expensive compared to other solutions. We switched to Dealer Track and saved several thousand dollars per month

Réponse de l'équipe de Reynolds and Reynolds

l’année dernière

Chad, thank you for providing this feedback. We take pride in offering the best product on the market and we believe in the value that ERA-IGNITE can deliver for our customers. If the new solution doesn't work out, we hope you'll reach out to one of our sales representatives to discuss switching back.

Jennifer
Warranty admin (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Work in automotive industry and use everyday for repair orders

5,0 il y a 6 ans

Avantages :

Because it's the only software I've ever used in this business I do not have anything to compare to, but I like that it's to use and train employees to use. It's universally used at most dealerships.

Inconvénients :

I do not like that it is not a windows based program and that it is hard to move around from screen to screen. I have heard that there is a windows version. I believe that we have an outdated version.

Justin
Parts Manager (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good But Not Great

4,0 il y a 4 ans

Commentaires : We've used Reynolds for many years. Spent most of it using the classic terminal screen before switching to Ignite. While we did like Reynolds DMS, it was too expensive and was time for a change.

Avantages :

Full of features. Excellent reporting. Customer service is usually very quick and helpful.

Inconvénients :

Expensive. You pay for alot of features that should be included for the price you are already paying. Requires alot of on site server hardware.

Nathan
Data Processing Rep (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I worked as a vendor to dealerships and we jointly utilized this software for service data/marketing

5,0 il y a 5 ans

Avantages :

I liked that service advisors had a place to mention declined services. From there, the dealership can export the data to a marketing company or export the report for use by their in-house team.

Inconvénients :

Reynolds is rather strict with third parties accessing data do it can become costly to market. Even so, ignite is still a much better offering than their previous green screen offering.

Johnathon
General Sales Manager (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

You can't go wrong with ERA-IGNITE!

5,0 il y a 11 mois

Avantages :

Easy to use and support made transitioning over as painless as possible!

Inconvénients :

Report building can be tricky at first but there's tons of info online to teach you!

Réponse de l'équipe de Reynolds and Reynolds

il y a 11 mois

Johnathon, Thank you for being a Reynolds customer and reviewing ERA-IGNITE. We take pride in having the best products, support and training in the industry!

Debra
IT/Marketing (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Nice to not see the blue screen.

5,0 il y a 4 ans

Avantages :

I as so happy when Ignite was introduced, it was easy to work on as opposed to blue screen, had so many more features and benefits (car talk) at my fingertips.

Inconvénients :

Buying seats to use a great product, why would not want everyone on for ease and functionality of the product.

Tami
owner (É.-U.)
Automobile, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good Product but Over priced

4,0 il y a 7 mois

Avantages :

This product was easy to use, we used it for 16 years

Inconvénients :

The technology was out dated and it was very expensive

Réponse de l'équipe de Reynolds and Reynolds

il y a 6 mois

Tami, thank you for your review. We're constantly updating ERA-IGNITE so that it can hold onto its place as the industry standard that delivers proven results.

Utilisateur vérifié
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Have been using Reynolds & Reynolds for over 30 years and ignite is a step foward.

4,0 il y a 5 ans

Commentaires : Use everyday in the automotive business

Avantages :

Ignite is moving in the right direction toward a windows based system. It is very detailed and has the ability to save time and increase efficiency.

Inconvénients :

More Free Training videos would be helpful. Reynolds want to charge for most all of the in depth training.

Lisa
Office Manager (É.-U.)
Automobile, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Being in the automobile business we used this extensively

5,0 il y a 5 ans

Avantages :

The ease of use as well as the "look" of the product on the computer. Reporting was especially easy to obtain.

Inconvénients :

Not having all of the data that we entered available in real time. Most was, however, there were some applications that were not.

Jason
Internet Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great DMS

5,0 il y a 5 ans

Avantages :

We use Reynolds for our DMS and love how easy it is to use and how it intregrates with our CRM. Very easy to read reports!

Inconvénients :

Cost is a little high but based off of my experience with them its well worth it. Product is awesome!

Maxwell
Student (É.-U.)
Services financiers, 5 001-10 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Manage Inventory on the Lot More Effectively

4,0 il y a 4 ans

Commentaires : Using Ignite has allowed the dealership I have experience with to stay much more connected and be run more efficiently. This software has been very beneficial for all users, and the business itself. It is hard to imagine life at the dealership running smoothly without software such as this.

Avantages :

Excellent way beyond just using an Excel spreadsheet to track lot inventory as well as other aspects of running the dealership. Interactive with participants and very useful when used correctly and updated promptly. Will give sales consultants closure and comfort knowing the information they need is at their fingertips, rather than running off to the sales manager or GM.

Inconvénients :

Sometimes hard to get others to use the software effectively and correctly, there is a little bit of a learning curve to some and may seem overwhelming sometimes. Interface also perhaps in need of some updating.

Chris
controller/CPA (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Dealership DMS

5,0 il y a 6 ans

Commentaires : I have worked with many other dealership systems, and the ERA system is by far the best one I have experienced.

Avantages :

simple maneuverability. It allows accounting to generate information quickly and easily.

Inconvénients :

price

Casey
Internet Manager (É.-U.)
Automobile, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The Best There Is

5,0 il y a 6 ans

Commentaires : This program does it all! We use this product to follow up with customers, send out mass emails, and it's so easy to use!

Avantages :

There isn't a thing about the product that we don't like or use

Inconvénients :

Cost

chris
internet director (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Dealership dms

5,0 il y a 6 ans

Commentaires : Reynolds and Reynolds is a good product just a little out-dated but overall pretty good, easy to use easy to learn and navigate

Avantages :

easy to learn and use

Inconvénients :

out-dated product