Avis clients sur ERA-IGNITE

par Reynolds and Reynolds

Note moyenne

  • Note globale
    4,4 /5
  • Facilité d'utilisation
    4 /5
  • Service client
    4,4 /5

En savoir plus sur ERA-IGNITE

Système sous Windows qui aide les concessionnaires automobiles à gérer les pièces de rechange, le suivi de l'inventaire, la comptabilité, les ventes, etc.

En savoir plus sur ERA-IGNITE

23 avis affichés

Tammy L.
Tech support me
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/04/2020

"Era-Ignite... Management software by Reynolds and Reynolds. They have out did there selfs"

Commentaires: Reynolds and Reynolds has opened up the next generation of management software for business small or large.

Avantages: This incredible software is user friendly for any level employee. It practically walks you through the process of any departments record saving so much time rather than through different screens it's all built in.

Inconvénients: There is nothing I can say that I didn't absolutely love about Era- Ignite.
This software is exceptional and so far advanced.

Réponse de l'éditeur

envoyé par Reynolds and Reynolds le 28/04/2020

Tammy, thanks for your review of ERA-IGNITE. We're glad that the user-friendly and intuitive design is making business a little easier for you.

  • Source de l'avis 
  • Publié le 26/04/2020
Holly L.
Internet Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 07/12/2019

"Great for keeping track of Leads"

Commentaires: I would probably try to find a cheaper product that does the same

Avantages: I love Reynolds and Reynolds. You can keep all your leads and prospect in the system for follow ups. We use era ignite for the service part of the dealership. Great for service advisors to put in their ROs and what work has been done on the vehicle.

Inconvénients: The blue screen is a little tough to learn and the software is Expensive and if you go over the amount of licensed users you have to pay more.

Réponse de l'éditeur

envoyé par Reynolds and Reynolds le 10/12/2019

Holly, thanks for reviewing ERA-IGNITE. We're proud to be the leading provider of software and systems for automotive retailers. Our Windows-based system is designed to be intuitive so employees can pick it up fast. If you're ever having any issues, we offer built-in training and our award-winning support team is just a phone call away.

  • Source de l'avis 
  • Publié le 07/12/2019
Utilisateur vérifié
Director of IT
Automobile, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 26/11/2018

"Not well thought out"

Avantages: The Windows UI is nice improvement over the old blue screen of ERALink/Access. Navigation can be a bit troublesome sometimes but the help function usually can guide you to where you need to be.
I've been told by some of my users they like it and it has streamlined their daily work. But I've also heard from an equal amount of users who's daily routine has been negatively impacted by the change. Mainly by adding more clicks/steps to their processes.

Inconvénients: The fact that we are being forced to change to this product, when they still have so many bugs to work out of it is very frustrating. Reynolds continues to make changes on how things like reports print, but never seem to give any thought to how that will impact users. They would greatly benefit from having their programmer leads visit a cross section of dealers to see the daily usage of the product to better understand how to improve it. As it is now, it is a bunch of programmers doing what they THINK a dealership would do, rather than what actually happens. This has driven my multi-point group to looking at their competition and could very well lead us to change providers. Even long time users/admins of ERA in our group (25+ year users) are cursing the changes without thought that Reynolds has done in Ignite.

  • Source de l'avis 
  • Publié le 26/11/2018
Justin J.
Parts Manager
Automobile, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 17/04/2019

"Good But Not Great"

Commentaires: We've used Reynolds for many years. Spent most of it using the classic terminal screen before switching to Ignite. While we did like Reynolds DMS, it was too expensive and was time for a change.

Avantages: Full of features. Excellent reporting. Customer service is usually very quick and helpful.

Inconvénients: Expensive. You pay for alot of features that should be included for the price you are already paying. Requires alot of on site server hardware.

  • Source de l'avis 
  • Publié le 17/04/2019
Jennifer S.
Warranty admin
Automobile, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 27/07/2017

"Work in automotive industry and use everyday for repair orders"

Avantages: Because it's the only software I've ever used in this business I do not have anything to compare to, but I like that it's to use and train employees to use. It's universally used at most dealerships.

Inconvénients: I do not like that it is not a windows based program and that it is hard to move around from screen to screen. I have heard that there is a windows version. I believe that we have an outdated version.

  • Source de l'avis 
  • Publié le 27/07/2017
Nathan H.
Data Processing Rep
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 10/04/2018

"I worked as a vendor to dealerships and we jointly utilized this software for service data/marketing"

Avantages: I liked that service advisors had a place to mention declined services. From there, the dealership can export the data to a marketing company or export the report for use by their in-house team.

Inconvénients: Reynolds is rather strict with third parties accessing data do it can become costly to market. Even so, ignite is still a much better offering than their previous green screen offering.

  • Source de l'avis 
  • Publié le 10/04/2018
Debra S.
IT/Marketing
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/04/2019

"Nice to not see the blue screen."

Avantages: I as so happy when Ignite was introduced, it was easy to work on as opposed to blue screen, had so many more features and benefits (car talk) at my fingertips.

Inconvénients: Buying seats to use a great product, why would not want everyone on for ease and functionality of the product.

  • Source de l'avis 
  • Publié le 29/04/2019
Utilisateur vérifié
Owner
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 14/12/2017

"Have been using Reynolds & Reynolds for over 30 years and ignite is a step foward."

Commentaires: Use everyday in the automotive business

Avantages: Ignite is moving in the right direction toward a windows based system. It is very detailed and has the ability to save time and increase efficiency.

Inconvénients: More Free Training videos would be helpful. Reynolds want to charge for most all of the in depth training.

  • Source de l'avis 
  • Publié le 14/12/2017
Lisa G.
Office Manager
Automobile, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 11/08/2017

"Being in the automobile business we used this extensively"

Avantages: The ease of use as well as the "look" of the product on the computer. Reporting was especially easy to obtain.

Inconvénients: Not having all of the data that we entered available in real time. Most was, however, there were some applications that were not.

  • Source de l'avis 
  • Publié le 11/08/2017
Maxwell S.
Student
Services financiers, 5 001-10 000 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 04/04/2019

"Manage Inventory on the Lot More Effectively"

Commentaires: Using Ignite has allowed the dealership I have experience with to stay much more connected and be run more efficiently. This software has been very beneficial for all users, and the business itself. It is hard to imagine life at the dealership running smoothly without software such as this.

Avantages: Excellent way beyond just using an Excel spreadsheet to track lot inventory as well as other aspects of running the dealership. Interactive with participants and very useful when used correctly and updated promptly. Will give sales consultants closure and comfort knowing the information they need is at their fingertips, rather than running off to the sales manager or GM.

Inconvénients: Sometimes hard to get others to use the software effectively and correctly, there is a little bit of a learning curve to some and may seem overwhelming sometimes. Interface also perhaps in need of some updating.

  • Source de l'avis 
  • Publié le 04/04/2019
Jason B.
Internet Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 05/10/2017

"Great DMS"

Avantages: We use Reynolds for our DMS and love how easy it is to use and how it intregrates with our CRM. Very easy to read reports!

Inconvénients: Cost is a little high but based off of my experience with them its well worth it. Product is awesome!

  • Source de l'avis 
  • Publié le 05/10/2017
Chris C.
controller/CPA
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 16/11/2016

"Best Dealership DMS"

Commentaires: I have worked with many other dealership systems, and the ERA system is by far the best one I have experienced.

Avantages: simple maneuverability. It allows accounting to generate information quickly and easily.

Inconvénients: price

  • Source de l'avis 
  • Publié le 16/11/2016
Casey B.
Internet Manager
Automobile, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/12/2016

"The Best There Is"

Commentaires: This program does it all! We use this product to follow up with customers, send out mass emails, and it's so easy to use!

Avantages: There isn't a thing about the product that we don't like or use

Inconvénients: Cost

  • Source de l'avis 
  • Publié le 06/12/2016
Chris F.
internet director
Automobile, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 07/11/2016

"Dealership dms"

Commentaires: Reynolds and Reynolds is a good product just a little out-dated but overall pretty good, easy to use easy to learn and navigate

Avantages: easy to learn and use

Inconvénients: out-dated product

  • Source de l'avis 
  • Publié le 07/11/2016
Samantha S.
Internet Manager
Automobile, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/12/2016

"It is an ok software if you have a current version"

Commentaires: It is very outdated unless you have a current up to date model. It is very easy to navigate through.

Avantages: Easy to use

Inconvénients: None

  • Source de l'avis 
  • Publié le 07/12/2016
Shira R.
receptionist
Automobile, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/01/2019

"love it"

Avantages: It's so simple and easy to use. I use ERA-IGNITE everyday at work and fine it one of the better softwares to use for service and writing purchase orders.

Inconvénients: It just looks outdated. Rounded buttons or a new layout/theme would be great.

  • Source de l'avis 
  • Publié le 15/01/2019
Christa E.
Parts Advisor
Automobile, 201-500 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/04/2019

"Best product for dealers!"

Commentaires: I use this in the auto business as a parts person.

Avantages: I have used a few other products at other dealerships and they had minor issues but didn't make my job any easier. I really like the ignite program for its usefulness and ease of use. It is very straightforward and makes my job easier.

Inconvénients: In order to use it you MUST take training courses in the program. If you have used it before that could be annoying.

  • Source de l'avis 
  • Publié le 25/04/2019
Sandra P.
Corporate Systems Trainer
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 08/03/2018

"Reynolds and Reynolds just wasn't for us"

Avantages: What we did like about using the Reynolds and Reynolds system was that it was fairly user friendly and a pretty basic system.

Inconvénients: What we ended up liking least about the Reynolds and Reynolds software was that it just did not do all the things we wanted our CRM to do or provide us with.

  • Source de l'avis 
  • Publié le 08/03/2018
Utilisateur vérifié
Service Manager
Automobile
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 16/05/2018

"Good product"

Commentaires: Overall good product. Easy to use.

Avantages: I like the that the product is a windows based version. That really helps with multitasking. Customer support is above average.

Inconvénients: The cost. They seem to know they have a good product and they are going to charge you for it. I think a lot of dealers switch from them due only to cost.

  • Source de l'avis 
  • Publié le 16/05/2018
Utilisateur vérifié
Digital Marketing Manager
Automobile, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 18/06/2018

"I used this tool at John Bear Chevrolet Buick GMC in New Hamburg as the BDC manager"

Avantages: I like how all the information you need is attached to the customer and you can view sales and service history any time.

Inconvénients: I dislike the interface. it is extremely outdated and needs to be modernized to keep up with the quickly changing industry

  • Source de l'avis 
  • Publié le 18/06/2018
Kristina J.
HR Generalist
Automobile, 1 001-5 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 15/08/2017

"ERA is efficient above all else"

Commentaires: This product is a generation above blue screens.

Avantages: The product helps me do things quicker than previous software so the customers are not stuck waiting. The electronic signature is the best part.

Inconvénients: Learning a new product is always time consuming, and this one took a while to get down. It's stressful that I cannot look up activity from a closed month without using EDM.

  • Source de l'avis 
  • Publié le 15/08/2017
Melissa D.
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 03/11/2016

"Feels like the only product we can use."

Commentaires: The customer support is not impressive the product has been around forever and feels like it is the only product the dealership can use. We have a love hate relationship with it:)

  • Source de l'avis 
  • Publié le 03/11/2016
Will D.
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 30/12/2016

"Excellent service"

Commentaires: Great customer support and service. Easy to tall to and very knowledgeable of products. Wouldn't hesitate to be a return customer

  • Source de l'avis 
  • Publié le 30/12/2016