En savoir plus sur LiveChat

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En savoir plus sur LiveChat

Avantages :

Livechat allows rapid communication with customers and bypasses the need for long phone call wait times. Ubiquitous among major businesses and improves customer experience substantially.

Inconvénients :

The lag can be pretty awful sometimes...that's hard to explain to a client. Sometimes it makes us look lazy.

LiveChat - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,5

Probabilité de recommander le produit

8,6/10

LiveChat a reçu une note globale de 4,6 étoiles sur 5 d'après 1 466 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (1 466)

Mian Sylvain
Informaticien (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Très bon Logiciel de chat

4,0 il y a 2 mois

Avantages :

Le logiciel permet de faire des chats en live avec des outils simples et faciles à utiliser

Inconvénients :

Pas de point faible constaté en ce moment

Tarik
Tarik
agent de facturation (Maroc)
Utilisateur LinkedIn vérifié
Transport routier/ferroviaire, 501-1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

un utilisateur de live chat

4,0 il y a 2 mois

Avantages :

LiveChat est le meilleur moyen de communiquer avec vos clients. C’est un outil de discussion en ligne qui vous permet de discuter avec les visiteurs de votre site Web.contrôle et gestion du réseau.Management des connaissances.Gérer la configuration.Gestion du catalogue de services Gestion des autorisations.

Inconvénients :

Tarifs LiveChat est plus cher que la plupart des autres outils de soutien au chat, surtout si vous voulez configurer différents groupes d'agents ou si vous avez besoin de plusieurs automatisations. Pas disponible en français. L'application LiveChat existe seulement en anglais

Chris
agent de diffusion (Côte d’Ivoire)
Médias de diffusion, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

critique de l'application Livechat

4,0 il y a 5 mois

Avantages :

c'est sa simplicité d'utilisation surtout communiqué devient plus facile dans le milieu professionnel.

Inconvénients :

ils a été travaillé que pour les grandes entreprise et il demeure inadapté pour les petites entreprise en raison du cout.

guidiga
service client (Togo)
Psychologie, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

"LiveChat est très performant et facile a utiliser

5,0 le mois dernier Nouveau

Commentaires : Avec live chat je peut discuter avec mes clients à tout moment et ca me permet de garder une bonne relation avec mes client s

Avantages :

C'est la facilite de navigation et les détailles des visiteurs les détailles comme la localisation, ce que tu es entrain de taper sur ton écran etc... Ils sont bien focaliser et un bon technique d'approche de service client.

Inconvénients :

j'ai plusieurs fois été mis en attente .

Lilian
Agent artistique (France)
Production audiovisuelle, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Livechat

5,0 il y a 2 semaines Nouveau

Commentaires : Du temps, super logiciel, efficacité

Avantages :

Facile d'utilisation,peu coûteux , super logiciel

Inconvénients :

Il faudrai poussé un peu plus le logiciel

Ayoub
Ingénieur (Maroc)
Internet, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avis

5,0 il y a 5 mois

Commentaires : Nous apprécions beaucoup LiveChat. La possibilité de disposer d'applications pour les différents systèmes opérationnels est un avantage important et c'est ce qui nous a attirés initialement vers ce programme. Nos utilisateurs apprécient que le programme passe du chat au questionnaire, car ils peuvent nous joindre lorsque nous ne pouvons pas répondre à un chat. C'est ce qui nous a convaincus et nous continuerons à l'utiliser jusqu'à ce qu'il ne soit plus pris en charge.

Avantages :

Lorsque nous avons ajouté le chat en direct à notre site Web, cette fonction s'est montrée très efficace. Nous sommes en mesure de recevoir des mises à jour des dossiers des patients qui ont recours à l'aide de notre lien de chat en direct. Le texte intelligent est simple à réaliser et à exploiter. Bonne réponse du personnel. L'intégration avec le logiciel est bonne, ce qui élimine la double saisie lors de la création de contacts.

Inconvénients :

Il y a aucun mal à dire sur ce programme, il a toutes les caractéristiques que je désire et que je préfère et peut-être un tout petit peu plus.

Cyrille
Trader (Bénin)
Marchés boursiers, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Appréciation de chat en direct

5,0 il y a 2 mois Nouveau

Avantages :

C'est le chat direct, elle est bien élaboré

Inconvénients :

Cette application n'est pas connu de tous

Vaiana
Responsable RP & Influence (France)
Vente en gros, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Discussion live chat

5,0 il y a 3 mois

Commentaires : Expérience très sympas , nous communiquons entre collègues toute la journée sur ce logiciel

Avantages :

Pratique pour communiquer entre collègues

Inconvénients :

J’aime beaucoup ce logiciel , tout comme mes collègues

Gregory
Responsable d’unité (France)
Produits alimentaires, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

LiveChat

4,0 il y a 3 mois

Avantages :

La simplicité d'utilisation et l’historique des conversations

Inconvénients :

Parfois un peu lent et communication hacher

Tatiana
Assistante commerciale (France)
Transport routier/ferroviaire, 2-10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

très pratique

4,0 il y a 2 mois

Avantages :

Il est pratique, rapide d'utilisation et assez ergonomique

Inconvénients :

je trouve qu'il n'y a pas vraiment de point négatif à signaler

Réhanne
instructrice (France)
Aviation et industrie aéronautique, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

chat

5,0 il y a 2 mois Nouveau

Commentaires : Bonne

Avantages :

facilité de communication avec live chat

Inconvénients :

la plateforme peut être améliorée en ajoutant d'autres fonctionnalités

Jose Melissa
utilisateur (Brésil)
Bibliothèques, Auto-entrepreneur
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

liveChat le choix ideal

4,0 il y a 4 semaines Nouveau

Commentaires : facilite l'organisation de mes travaux

Avantages :

accessible, fluide, facile a utiliser, bien organisé , precis

Inconvénients :

jusqu'à maintenant tout est parfait, j'ai commencé a l'utiliser il y a 6 mois. et je suis deja satisfait

Patrik
Patrik
CEO (Slovaquie)
Utilisateur LinkedIn vérifié
Internet, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LiveChat review

5,0 il y a 5 mois

Commentaires : We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Avantages :

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Inconvénients :

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Alternatives envisagées : Tidio et

Pourquoi passer à LiveChat : The customer chose this software because he liked it the most and it best suited his e-shop needs.

Alyssa
Alyssa
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I can quickly respond to consumer inquiries via LiveChat

4,0 il y a 3 semaines Nouveau

Commentaires : We recently used Livechat's Twilio and Calendly integrations to send messages to consumers' mobile phones and organize sales appointments. Everything described up to this point can be executed without ever leaving the Livechat interface.

Avantages :

Among the several software programs I've used, Livechat has the most robust integration features. By incorporating third-party apps into our regular Livechat sessions, we have been able to enrich our interactions with the service.

Inconvénients :

Because it goes above and beyond what I'd expect from helpdesk software, LiveChat has all the features I could want for my staff.

Ullah
Data operator (Bangladesh)
Comptabilité, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

LiveCaht Review

3,0 il y a 2 semaines Nouveau

Commentaires : 1. Resolve customer service issues quickly: LiveChat enables customers to get in touch with customer service agents quickly and easily, helping to resolve customer issues quickly and efficiently.2. Increase sales: LiveChat can be used to answer customer questions, help them make purchase decisions, and enable customers to make purchases quickly and easily.3. Improve customer satisfaction: By providing real-time customer service, LiveChat can help customers feel more connected to your business and increase their satisfaction with your customer service.4. Monitor customer feedback: LiveChat can be used to monitor customer feedback and collect customer feedback quickly and easily. This can help businesses identify areas for improvement and better understand customer needs.5. Improve website usability: LiveChat can be used to provide website visitors with help and support, making it easier for them to navigate the website and find what they need.

Avantages :

. Increased Sales: LiveChat can help close sales faster by providing an immediate response to customers’ inquiries. It also allows customers to ask questions in real time, which can help increase conversion rates.2. Improved Customer Service: LiveChat allows companies to provide better customer service. It allows customers to get their questions answered quickly and in an efficient manner.3. Increased Engagement: LiveChat enables customers to interact with companies in a more direct and personal way. This can help build relationships and increase customer loyalty.4. Lower Operating Costs: LiveChat reduces the need for expensive phone support. Companies can save money by eliminating the need for phone support staff.5. Increased Visibility: LiveChat provides companies with an additional channel to reach customers. It allows companies to engage with customers in real-time and build relationships.

Inconvénients :

. Limited Support Hours: LiveChat is not available 24/7, so if customers encounter an issue outside of the support hours, they could be left without assistance.2. Limited Knowledge Base: LiveChat does not provide an extensive knowledge base for customers to search for answers to their questions.3. Lack of Automation: LiveChat does not offer automated responses, which can leave customers waiting for a longer time to get their questions answered.4. Potential Technical Issues: LiveChat operates on a web-based platform, and technical issues can arise that prevent customers from connecting with support. 5. Increased Pressure on Agents: LiveChat can put a lot of pressure on agents to provide quick responses to customers, which can lead to mistakes or a lack of understanding

Utilisateur vérifié
We are here to help everyone quickly! (Azerbaïdjan)
Utilisateur LinkedIn vérifié
Films et cinéma, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Maybe the best Live help integration!

5,0 il y a 2 semaines Nouveau

Avantages :

The feature that I like the most is that it can be integrated into the sites. The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase. Many features are offered to you for free.

Inconvénients :

I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only mobile applications, maybe there is, but I couldn't find it, but that's it.

Laura
Laura
Human Resources Generalist (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

It's simple and fast, so I can contact my teammates right away

4,0 il y a 3 semaines Nouveau

Commentaires : Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

Avantages :

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Inconvénients :

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Dan
Dan
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Live chat is a feature that allows individuals to communicate with each other in real time

5,0 le mois dernier Nouveau

Commentaires : Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.

Avantages :

Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience

Inconvénients :

There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.

Leena
Leena
Product Lifecycle Management Specialist (Australie)
Utilisateur LinkedIn vérifié
Services financiers, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Livechat contributes to our mission of making our customers happier.

5,0 il y a 2 mois

Commentaires : Livechat makes us as a company, more accessible to our customers. By integrating Livechat with platforms like Whatsapp and Facebook, our customers are provided with different options, with which they can reach out to us.

Avantages :

Livechat is intuitive on all platforms and has fantastic integrations with video conferencing , sms automation and file storage tools used in my company. The feature I like the most about Livechat though is the sneak peek feature, which allows us to see everything being typed by the customer on the chat bar, before they click send. Being able to see a customer as they type, allows better anticipation of the question and also provides more time to craft a response.

Inconvénients :

Livechat is among the very few tools I use at work, of which I have got no complaints about. It provides more than we need to engage customers through chatting.

Deepu
Deepu
Teacher (Maldives)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best application to use to deal with customer queries and interaction.

5,0 il y a 2 mois Nouveau

Avantages :

The best user interface and the design is also good.Integrating and working with the Zoho desk is an advantage for me.Theme and color customization is a superb functionality.

Inconvénients :

It shows a delay while dealing with more customers at the same time.20$ per month is a little high amount for a small-scale user.For autocorrection, I am using Grammarly, since it misses the function as built-in.

Sikhanyiso
Sikhanyiso
Business Woman (Eswatini)
Utilisateur LinkedIn vérifié
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LiveChat Review

5,0 il y a 2 mois Nouveau

Avantages :

Live Chat is absolutely easy to use and communication with my customers has been very easy for me, this is absolutely the best software ever. I would encourage people to come join this software. This is a very perfect software.

Inconvénients :

Personally this is a very great software ever.

MinJoon
a research student (Corée du Sud)
Utilisateur LinkedIn vérifié
Cabinets médicaux, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

price is a little high , but the quality is satisfactory, so I don't plan to change it to other app!

5,0 le mois dernier Nouveau

Commentaires : At first, the price was a little high, so it was burdensome, but when I actually used it, there were many advantages and I will use it well in the future.

Avantages :

First of all, you can communicate very conveniently and quickly. It was efficient because I could save a lot of time through this software. In addition, it can be conveniently used when busy with meetings or work, and the function of the message is very satisfactory.

Inconvénients :

The price is a little expensive for me, and although there were some minor errors, there was no big problem and the efficiency is excellent for the price.

Christiane
Christiane
Customer Support Team Lead (Brésil)
Utilisateur LinkedIn vérifié
Services financiers, 501-1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Easy to use and also offers ticket system

4,0 il y a 2 ans

Commentaires : Livechat is good, and user interface is very intuitive. They also have ticket system, canned responses, and apps that we can add to their system, free or paid. Price is good, however it needs to increase the speed, response for loading pages/features.

Avantages :

Livechat is a good option, they also offer ticket system, apps as Knowledge Base that can have internal or public knowledge base that can be shared with clients. User interface is really easy to use, no need for training, very intuitive.

Inconvénients :

Too slow, if your demand is high, and you have more than 200 clients waiting on queue the system can get stuck, if you have less clients it should be ok to use.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Marketing et publicité
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

LiveChatInc Review

4,0 il y a 7 ans

Commentaires : We are a 3rd party company using LiveChatInc app as our platform to serve our industry, and its been great. I tried several others, and there were functions I liked, but in the end, we came back to LiveChat because of their ease of use, support, and some unique capabilities other chat companies didn't have. There are a couple of important changes we would love to see to make it more customizable, but overall, I would recommend it highly.
I've tested at least 4 of the "top" live chat apps out there … and we came back to this one, as it was the best overall.

Avantages :

First of all the Support team is very friendly and helpful. This is key and they have always tried their best to help, and were open to my feedback on improvements that could be made. It is very easy to use, very intuitive. Has some unique features I've not found in other live chat apps (example: auto greetings to customers are personal, and come specifically from one of my live chat experts. Other platforms I've used, it sends a generic auto invite, and the customer has to ACCEPT to chat, before they are connected with an agent. We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps.

Inconvénients :

The biggest one is the inability to customize Visitors window for our staff. An older version (which we still have to use) used to allow you to set up specific columns of info on each visitor. This way you could see how many times they visited, were invited, refused, etc… without having to click on each visitor to see this info. If you have a lot of visitors it is impossible to click on each of them in a timely manner and know whether to engage in a conversation. This is a big one that needs updated soon. It has taken a long while to have auto invites work properly on all mobile platforms (iPad, iPhone, tablets, etc). It still isn't possible on all, but on most devices now, customers will get a pop up if you send an invitation to chat. Wish you could set up a second Auto Invite (ie. at 1 minute into the visit, an auto greeting is sent … if declined, at 4 minutes, a second one is sent). Unfortunately, not possible. When you send a personal invite, it classifies it as a CHAT, even if the customer doesn't chat with you. So the archives get filled with "blank chats" that you have to leaf through. All of that said, besides the first one, it is still the best live chat app out there, in my opinion. Fingers crossed the Visitor view options will be changed back soon, to allow it to be more customizable for customers.

James
Director (É.-U.)
Logiciels, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Apps for everyone!

5,0 il y a 5 ans

Commentaires : We love LiveChat. The availability of the apps that span across different operating systems is a huge bonus and was what initially drew us to the program. Our customers love the program going from chat to form, as they can contact us when we are not available to answer a chat. While the price is a little higher than other live chat clients, this one is worth the price because of the use by multiple agents on a single license. This sold us on the program, and we will continue to use it until it is no longer supported. It’s definitely worth it.

Avantages :

Apps. Many other live chat options do not include apps, especially not ones that work across both Android, Apple, Mac, and PC. It’s handy in case you are not in front of a computer or have to go from a Mac to a PC, then you have access on both. The fact that multiple agents can use the program (though only one at a time per license!) is very important. Many other live chat programs allow only one per person. This adds up quickly when you have more than one agent. The ability to change the website widget from a chat to a form is great on weekends or after business hours. This allows customers to be able to contact you without having to wait for business hours.

Inconvénients :

The only slight con is the cost of the product, but this is offset by the ability for multiple agents to use one license, as long as only one is logged on at a time. To do the same with other programs, you would have to purchase more than one license. So, the cost is justified, but there is still the initial sticker-shock. If the price were a little bit lower, we would be able to purchase two licenses and have two people on at the same time. However, the ability to have more than one person use the license makes it seem like we have loads of agents on at the same time. We did experience one or two bugs, but the tech support was able to fix them quickly so that we were back online within minutes.