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En savoir plus sur NAPA TRACS

Fournit des solutions d'estimation, de gestion de magasin, d'informations techniques et de CRM pour les pièces de rechange depuis 1989.

En savoir plus sur NAPA TRACS

Avantages :

It is very user friendly. We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc.

Inconvénients :

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

NAPA TRACS - Notes

Note moyenne

Facilité d'utilisation
4,1
Service client
4,4
Fonctionnalités
4,1
Rapport qualité-prix
4,2

Probabilité de recommander le produit

7,7/10

NAPA TRACS a reçu une note globale de 4,2 étoiles sur 5 d'après 249 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (249)

shelley
Office Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Awesome Software

5,0 il y a 2 ans

Commentaires : I really enjoy the ease of use with the program.

Avantages :

My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.

Inconvénients :

The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.

Mark
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Be careful

4,0 il y a 5 ans

Commentaires : The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying

Avantages :

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Inconvénients :

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

kevin
Office assistant (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Feels built for Windows 95

3,0 il y a 5 ans

Commentaires : Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild

Avantages :

It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program.

Inconvénients :

The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work.

Réponse de l'équipe de NAPA Auto Parts

il y a 5 ans

Hey Kevin I'm really sorry to hear that you are having major issues with your program. Upon looking at your account it seems you are on our legacy platform and we recently released our Enterprise program which is our most up to date program. I'm curios to know what kind of issues you have had with legacy so that i can pas this information over to our developers. I encourage that you give us a call to discuss a demo of our newer version of the program i think this is what you could be looking for. Feel free to contact us at 800-659-3710. Thank you for your feedback.

Brandon
Associate Manager (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Benefits of NAPA TRACS

5,0 il y a 3 mois

Commentaires : I really like Napa TRACS. Anytime i need to access invoices or estimates i can simply hook up to my laptop and move forward. I didn't need to buy any special electronics to utilize the product. Being able to let the consumer see how professional and sophisticated the software looked was a huge bonus and made my store even more appealing.

Avantages :

Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle.

Inconvénients :

Some small glitches may occur, so you need to check your invoices before you finalize anything. Really not that big an issue, since you should be double checking anyways.

Missy
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Love Napa Tracs and the support behind their product is amazing!

4,0 il y a 2 ans

Commentaires : My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!

Avantages :

It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!

Inconvénients :

I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!

Michael
OWNER (É.-U.)
Automobile, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good product.

4,0 il y a 2 ans

Avantages :

Easy to use and easy to make estimates. Easy to look up NAPA pricing.

Inconvénients :

I wish there was a way to add in additional owner info, like with a married couple, who wish I would call the one or the other at certain times. If there was a spot for two owners and a way to differentiate the phone numbers for each that would be very helpful.

Chelene
Happy with Napa Tracs (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Happy with Napa Tracs

5,0 il y a 2 ans

Commentaires : Wonderful

Avantages :

I like the conveinence the service, and the simplicity of it!

Inconvénients :

Not ideal to what is being used now. Napa Tracs makes more sense

Jim
President (É.-U.)
Génie mécanique ou industriel, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Jim TRACS Review

4,0 il y a 2 ans

Commentaires : It is ok

Avantages :

We use the Work Orders, Invoices, Purchase Orders

Inconvénients :

Finding a part used with a customer by description would be nice

John
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

My thoughts on NAPA Tracs

4,0 il y a 2 ans

Avantages :

I really like vin decoder to save me from typing vin in manually

Inconvénients :

Repair info for older vehicles is not supported

Rick
Rick
President (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Tracs has been good to us! Was a little overwelming to get started because it can do so much.

4,0 il y a 7 ans

Avantages :

The things we like are the ability to make estimates that are complete and ready to turn into repair orders that are already finished when the car arrives. All aspects of the work order are modifiable at any time. Notes are easy to apply and sub estimates stay in history. It is easy to export to Quick Books. The support team has been able to keep us up and running. Our rep. is great! he is there for us when we want to take Tracs to the next step, or if we have a crisis. (such as a computer crash Friday night and a new set up on Sunday)

Inconvénients :

It would be nice if you could open multiple windows or history RO's over top of each other for clip board pasting or searching history. would be nice to look at history RO's and be able to open the parts items and see where they were purchased. Would be nice if Pro link would not close until you closed it while working on a repair order. Would be nice if the labor estimator had a more detailed menu (more choices)

Réponse de l'équipe de NAPA Auto Parts

il y a 7 ans

Hi Rick, We are currently working on a version that will allow you to have multiple windows open at once. This upgrade will be made avaialbe to all current users by end of Q3 2018. The Labor guide in NAPA TRACS is a direct interface to Mitchell PRODemand Labor. HINT! Use a Wild Card to narrow your search. Type WAT* for Water Pump and you will see where that labor is. You are one click away from there! M1 is working on type ahead functionality in the labor section. Will make it easier for the customer to get where they wan to go.

Jennifer
Owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Napa Tracs liking it

4,0 il y a 2 ans

Commentaires : Overall I’m really happy with Napa Tracs

Avantages :

Overall I feel that tracks is a easy system to learn and operate. A lot of the new features in Enterprise make things easy. But there are some areas that could use some improvement.

Inconvénients :

Hard to reconcile invoices, would be nice if you could use the escape button like you used to be able to to exit out of something. Would love to be able to customize the color system used to flag things like customers waiting etc.. I really like the new scheduler except when I make appointments for existing customers I am not able to change their information like telephone number or if they’ve gotten a new vehicle I can’t add or delete a vehicle from the scheduler page would be nice to be able to do that all in one step

Allen
President (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Tracs review

2,0 il y a 2 ans

Commentaires : Its good about keeping up with invoice and mechanics but its all the time not responding and you have to shut it down and restart the program

Avantages :

Keeping up with invoices and keeping up with mechanics that does the jobs

Inconvénients :

The pricing on Tracs does not match the over counter price at my local Napa store, Tracs is always not responding Tracs does not look up vin numbers right, Tracs is very slow

Danelle
OWNER/ SERVICE WRITER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Needs to be updated

4,0 il y a 2 ans

Avantages :

I like that Napa is integrated with the software. It makes my job of making estimates easy.

Inconvénients :

I get the most frustrated that I can only use one window at a time. There are times that while making an estimate I will either have a customer come in to pay or the phone rings and I need to get in another window. This forces me to end what I am doing so I can help the customer.

Shawn
General Manager (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for your shop

4,0 il y a 2 ans

Avantages :

Ease of use, intergration with parts and labor guides. scheduling has gotten a lot better

Inconvénients :

Accounting is not user friendl by any means.

charles
OWNER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées précédemment :

Keep looking

3,0 il y a 2 ans

Commentaires : It has worked.

Avantages :

Very basic and simple to use for invoices. Not easy for communicating with customers

Inconvénients :

Never update very simple system does not keep up with the times.

Mary
CFO (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Napa tracs is VITAL

5,0 il y a 2 ans

Commentaires : Napa tracs and our representatives have been a valuable asset to our business. Can't imagine not having it

Avantages :

Many features in tracs are important to our business. As the accountant, I love how the info from tracs propagates to our Quickbooks with one click. It's a central place for all info needed by our team.

Inconvénients :

Sometimes customer payments don't close out their invoices. They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to. I have to manually close those invoices.

Erin
Office Manager / Service Advisor (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Happy Customer

5,0 il y a 2 ans

Avantages :

The integration was simple. Love that it works so well with quick books. Invoicing is easy.

Inconvénients :

I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't save my custom information. Once I close it, I loose my progress. It doesn't allow me to copy my progress either.

Roxann
bookkeepr (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Tracs review

5,0 il y a 2 ans

Commentaires : Everyone can read the invoice. No one has to decipher someone's handwriting. Customer has a clear copy for their records. It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs.

Avantages :

We have been through many versions of tracs. We went from paper to Tracs. It was so easy to use. The training curve was very short. The invoices are very easy to read and are some what adaptable to each shop's circumstances.

Inconvénients :

The current version, Enterprise, has totally messed up the recommended services. I would like to be able to go back to the legacy version. No one has really been able to help me set up labels under the new system.

bob
owner (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

it works not easy

3,0 il y a 2 ans

Commentaires : works ok

Avantages :

price included in gold napa autocare membership

Inconvénients :

connected to internet can restart if power and internet go down terrible design

Allen
OWNER (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

This is not a very good program for the amount of money

2,0 il y a 2 ans

Commentaires : nothing at this time I am questing if I still want to keep the program.

Avantages :

Easy to lookup customers by name, vin, number, tag

Inconvénients :

The software in my opinion could be a lot better. Orders sent on po; store says they never received the order. I have transferred items to recommend service and it will not be there. Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle. Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins. The list is to long to keep going.

Krystle
Office Mgr (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

User Friendly Software

4,0 il y a 2 ans

Commentaires : We have been using Tracs for a few years now and there are additions/changes that need to be implemented, however we have been able to make it work for our business. We would like to see improvements made to the accounting/reporting side of things in the future.

Avantages :

The software for the most part is very user friendly for people of all skill levels.

Inconvénients :

There could be improvements on the back end of things as for reporting and some additional key accounting pieces that should be in place. Definitely geared towards a Mechanical type of business versus an Auto Restoration business that does both mechanical and auto body repairs.

Tom
PRESIDENT (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

president

4,0 il y a 2 ans

Commentaires : Very good we have used it a long time. It works very well with our shop. We are 65 miles from parts so knowing where parts are and when they will be at are shop is huge. I t is nice to see profitability on each ticket. very simple to use.

Avantages :

We like how easy it is to use electronic cataloging with the work orders. we can easily see where parts are and how long to get them. lately with some parts hart to get it helps to know where it is .

Inconvénients :

it would very easy to put a small book keeping program with it. tTo make it simpler than imorting to qick books

Lisa
VP (É.-U.)
Automobile, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Napa Traces Enterprise

5,0 il y a 2 ans

Commentaires : So far I have had no issues with software, except one time when [SENSITIVE CONTENT] went down across the US. A very good tool, wish I had more time to use other features of it but with running the business and having employees my time is limited.

Avantages :

It works with my QB, easy to use. I use Asset management also with Tracs to track tech's time.

Inconvénients :

sometimes the flexibility on going back to an invoice from a month or so ago and not being able to open it, make any changes for bookkeeping purposes, etc.

William
PRESIDENT (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ok, but needs improvement

3,0 il y a 2 ans

Commentaires : if it wasnt such a pain to start all over with something else I would

Avantages :

there is nothing exceptional to comment on

Inconvénients :

has to manually backup every 30 hrs. should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to fix it. VIN decoder is seriously flawed. Labor times leave a lot to be desired, however this comes from Mitchell. Since last update everything is extremely slow! Frequently I get message that my subscription is going to expire even though it isnt.

Amanda
Bookkeeper (É.-U.)
Automobile, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Ease of use

5,0 il y a 2 ans

Avantages :

TRACS is very user friendly and easy to work with.

Inconvénients :

It would be great if Mitchell and TRACS would combine into one system. The accounting side of TRACS is not as good as Mitchell.