Avis clients sur Silverware

par Silverware POS

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Note moyenne

  • Note globale
    2,8/5
  • Facilité d'utilisation
    3,1/5
  • Service client
    1,6/5

En savoir plus sur Silverware

En savoir plus sur Silverware

9 avis affichés

Chantel M.
Project Systems Manager
Construction, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 05/01/2020

"Best POS System ive used"

Commentaires: i've used this system in 3 different restaurants all with high volume and have always enjoyed it.

Avantages: I've worked in service industry as a side job for many years and worked with a variety of POS systems. Silverware is definitely among my favorites. its simple and easy to use which is awesome when the restaurant is busy.

Inconvénients: I remember having an issue once or twice where the program froze but only for a short period of time and it corrected itself once we reset the station.

  • Provenance de l'utilisateur 
  • Publié le 05/01/2020
Pierre M.
Director of Finance
Hôtellerie, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 14/12/2019

"Works pretty well, reporting should be improved"

Commentaires: Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Avantages: Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

Inconvénients: The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

  • Provenance de l'utilisateur 
  • Publié le 14/12/2019
James B.
owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/05/2017

"terrible customer support"

Inconvénients: Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/05/2017
Joanna M.
Membership Director
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 07/01/2020

"Silverware Front of House"

Commentaires: Pretty easy to use. Talks with Maestro for Member and room charges really well. Have not had many issues. Had to talk to customer service once, took a little while but they resolved my concern.

Avantages: The block format is easy to use. You can find menus and drill down into different areas of the resort. From what I can see it is fairly user friendly to set up on the back end with a little training.

Inconvénients: I wish there were more options for discount structure, etc. I think that there should be a way to set up a block for each set of discounts, much like the menu structure. We get by but it could be more organized on that end.

  • Provenance de l'utilisateur 
  • Publié le 07/01/2020
Utilisateur vérifié
Waiter
Hôtellerie, 501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 30/05/2019

"Goonprogram"

Avantages: In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Inconvénients: Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.

  • Provenance de l'utilisateur 
  • Publié le 30/05/2019
Lee D.
Owner operator
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 25/06/2018

"Sounds good, way to difficult to change prices add or subtract items. Customer support LOL in que "

Commentaires: I learned what POS system I don't want

Avantages: No very much, it is all in black if that helps I personally wish I had chosen a different system. It is very difficult to learn. Customer support is a joke and training is aweful. No book you must go on line and download it and print it up You would think a Manuel should be included

Inconvénients: Not user friendly very difficult to learn and not user friendly the lust goes on and on it is one of the biggest mistakes I have made when it comes to a PIS system.

  • Provenance de l'utilisateur 
  • Publié le 25/06/2018
Ryan M.
Owner/ President
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/07/2018

"Worst POS ever (Don't mean Point of Sale)"

Commentaires: I wouldn't use this system if they gave it to me free of charge for life!

Avantages: Can't say there are any. Its not up and working enough to see the up side. Not user friendly charges and discounts don't work like they're suppose to and the techs know less about it then I do.

Inconvénients: We've had this system for just over a year and I'm spending 22k on a new system just to get rid of it and be done. I called tech support last month 47 times for issues alone. When you do call its not uncommon to wast 40 mins just to reach a tech. Most of the time they say they can't do anything until business hours. Our system has stopped taking credit cards twice for a week at a time. It doesn't work offline like its suppose to. We have total system crashes multiple times a day. They are rude when you want them to do something about it. STAY AWAY!! Promise best decision you could make!

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/07/2018
Mark K.
Owner5
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 25/10/2017

"The wort Support I have ever received from ANY company in my life"

Commentaires: This company is so so frustrating that my investment after 3 years I am throwing in the garbage!

Avantages: when it works it works good, after the new updates happened and they could not update my system every thing went crazy, they kept telling me to call the call center and they can never fix it, they refuse to send a tech on site.

Inconvénients: Cant get an on site visit for any problems, call center is in Canada and even if they can't fix the problems they charge you for wasting your time.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 25/10/2017
William K.
Vente au détail
  • Note globale
    2,5/5
  • Facilité d'utilisation
    2,5/5
  • Fonctionnalités
    2,5/5
  • Support client
    2,5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014

"Impressions"

Avantages: I like the simplicity, the ease of operation, the low cost, and its many features.

Inconvénients: It has limitations and other technical issues that are not widely known or understood.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014