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Cette solution offre des fonctionnalités de gestion supérieures pour l'administration, la facturation, la programmation, la planification des traitements, les dossiers cliniques et le reporting.
Program is easy to use and the support team are fantastic and readily available.
Some specific reports and statistics are difficult to obtain.
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Abeldent -
Commentaires : I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.
Avantages :
Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless
Inconvénients :
Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.
Réponse de l'équipe de ABELDent
il y a 6 ans
Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!
Alternatives envisagées précédemment :
Excited to see what's next!
Commentaires : My overall experience with ABELDent has been extremely positive! There's 24 hours support, and knowledgeable customer support reps and trainers who understand the dental field. It makes a big difference when the person on the other end can make sense of what you're asking and WHY you need what you're asking for.
Avantages :
What I love most about ABELDent is how easy it is to use. I've used several other dental softwares and ABELDent allows the user to navigate through their preferred method. Some may choose to use the icons, some might like the right-click menu and then there are people like myself who LOVE the ability to use shortcut keys. I also enjoy the being able to multitask- I can bill, collect/allocate payments and submit to insurance from the scheduler. Being an Office Manager, it's important for me to able to complete my tasks quickly!
Inconvénients :
Although it's a rarity, I can't drag an appointment onto reservered time e.g lunch time. I can 'add' an appointment onto reserved time, but would like to just drag and drop it.
Réponse de l'équipe de ABELDent
il y a 5 ans
Thanks for your positive feedback about ABELDent Support and your review of the software. We are pleased that you find the software easy to use and like the flexibility of having multiple navigation options to complete your tasks. Your suggestion on how to improve the appointment scheduler functionality will certainly be considered for future ABELDent updates.
Great customer service !
Commentaires :
They care about customer service.
Software updates and new/improved features are rolled out on a regular basis.
We have been with ABELDent for over 10 years and have been satisfied clients.
Avantages :
The tech support and customer training is fantastic. They have online education videos that walks you through how to use their products. But the best experience is through the live trainer sessions. They are very knowledgeable and patient. I got a lot of insight and tips not available from the videos.
Inconvénients :
Occasionally it takes some time to get through to tech support by phone. But this happens with any company. The good thing is you have an option to leave a call back number or submit an email service request ticket. Depending on the urgency they can respond in timely fashion.
Réponse de l'équipe de ABELDent
le mois dernier
Thank you so much for your positive review! We’re thrilled to hear that you found our tech support and customer training to be fantastic. It’s great to know that our online education videos and live trainer sessions have been helpful for you. Our team works hard to provide support, and we’re glad you gained valuable insights and tips from the live sessions. We appreciate your understanding regarding the occasional wait times for phone support. We’re continuously working to improve our response times and are glad that the call-back and email service request options have been useful for you. Your feedback is invaluable to us, and we’re committed to providing the best possible service. Thanks again for your kind words and support!
Outdated Dental Software
Commentaires : I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.
Avantages :
Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.
Inconvénients :
The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.
Réponse de l'équipe de ABELDent
il y a 6 ans
Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.
Alternatives envisagées précédemment :
Moving to AbelDent has been the best decision for our practice
Commentaires : I like that I can receive personal support anytime I have a question. I have been working with [sensitive content hidden] and she is fantastic! She has made herself available every time I have requested assistance. Her patience, extensive knowledge of AbelDent and ability to help me resolve any and all issues has exceeded my expectations.
Avantages :
I like the ease of using AbelDent and the excellent training and support they have provided.
Inconvénients :
I have not encountered any cons at this time. I will update this in the future but as of now our needs are being met by the AbelDent team.
Réponse de l'équipe de ABELDent
il y a 2 mois
Thank you for taking the time to review ABELDent, our all in one practice management system! We appreciate your feedback on your experience with our team and the support you received. We also value your insight on the usage of our dental software, and that you find ABELDent easy to use. If you ever have any questions or concerns come up, please feel free to reach out to our team at any time. We are available 24/7 year-round to help you get the most out of your dental software! Thank you again for your glowing review.
My experience with [sensitive content hidden]
Avantages :
Switching to ABELDent was a great choice. [sensitive content hidden] assistance was amazing and met our training needs. There are many features that [sensitive content hidden] has shown us, and we are excited to learn about all the upcoming new features. Emailing and texting our pts for health history, upcoming and past due appts are great tools to communicate with our patients. My team is very happy with ABELDent.
Inconvénients :
A little overwhelming at the beginning but once you get the hang of it the software is excellent
Réponse de l'équipe de ABELDent
il y a 7 mois
Thank you for reviewing ABELDent on Capterra! We value your feedback on our all in one dental software solution. Thanks for letting us know your thoughts on our new features, including patient communication and online forms! We also appreciate your thorough feedback on your experience with our training team. If you ever have any questions or need any guidance or help, our support team is available 24/7 year-round to assist you. Thank you again for reviewing our dental software!
Amazing Upgrade!
Avantages :
The new AbleDent Cloud has been such a wonderful upgrade for our small, growing dental practice! The many new features have allowed us to take our practice to the next level. Our favorite feature is the patient side toolbar that allows you to see all patient information clearly and concisely. (contact information, insurance information, medical alerts, financial status...etc... it's all there!) The automated cloud backup is a huge time saver for us. Also our patients have been absolutely loving the built in text messaging program!
Inconvénients :
We haven't experienced any cons that the amazing support team has not been able to address or work on for us!
Réponse de l'équipe de ABELDent
il y a 5 ans
Thank you for your kind review. We are glad that your upgrade to the ABELDent Cloud Server version with its new user interface and workflows is working well for you. We have found that many of our other customers have also enjoyed the benefits of automated cloud backups and the appointments reminders feature that helps improves appointment retention rates. Once again, thanks for your continued support.
Alternatives envisagées précédemment :
ABLE Abel
Commentaires : Simple and user friendly but also have very advance features for techy Practitioners
Avantages :
It has been around for so long and keeps updating itself with current practice culture / environment and technology.
Inconvénients :
Nothing ! Love everything about it except that one has to expect constant development, updates, upgrades and options.
Réponse de l'équipe de ABELDent
il y a 5 ans
Dear Dr. De Guzman: Thank you for taking the time out of your busy day to provide details of your experience using ABELDent. We are glad to see you find the software easy to use and are benefiting from the updates, including the advanced features.
My experience with AbelDent
Commentaires : Overall I love using Abeldent as it eases the booking and management of the patients
Avantages :
It is very simple to use and book patients, also the reports that generate is really useful for the business.
Inconvénients :
The password updating system, I know it is because of its high security but sometimes it’s very time consuming.
Réponse de l'équipe de ABELDent
il y a 2 semaines
Thank you for reviewing ABELDent on Capterra! We appreciate you taking the time to provide us with your feedback on our all in one dental software solution. We are pleased to hear you enjoy ABELDent’s ease of use when it comes to scheduling patient appointments, and that you find ABELDent’s reporting features useful! We understand our updated password system is a big change to adjust to, but we take your practice’s security very seriously at ABELDent, and our software reflects that. Ensuring your whole team is using strong passwords is a necessary step to guarding your practice’s data in ABELDent. If you have any questions about our updated password guidelines, please feel free to call us – we are happy to help in any way we can. Thank you again for your review!
Excellent training
Commentaires :
I got an outstanding training with [sensitive content hidden], that guided me all the way from piloting a paper airplane towards
a space aircraft.
[sensitive content hidden]’s dedication was at the excellence level!
Avantages :
Useful features and intelligent design!
Inconvénients :
There is nothing to mention. Everything was simply great!
Réponse de l'équipe de ABELDent
il y a 2 semaines
Thank you for reviewing ABELDent! We value your feedback on your personal experience with our team and our practice management software. We are pleased to hear about your excellent experience with our training team, who helped you learn how to navigate ABELDent with confidence! We also thank you for your feedback on our software itself, specifically ABELDent’s useful features and overall design. If you ever need any help or have any questions, please feel free to reach out to our team; we are available 24/7 year-round. Thank you again for your review!
Customer Support Review
Commentaires : Customer support is very nice, trainers are good. Facing sometimes issues with LS+ as new application can be challenging, but technical support is right on. Special thanks to Ruel N., I had him as tech support recently and he is always very helpful, polite and knowledgeable. All together good experience with all support.
Avantages :
Appointment tab, easy to track outstanding treatments beside treatment reports and to figure out family appointments
Inconvénients :
AbelDent LS+ Treatment plan in Chart tab- you can't see the cost of treatment, just procedures. Also when you want to print treatment plan even if you select the option to be printed only open plan still will print all active plans, so case presentation can't be separated on printing, just totals of outstanding Tx. Other when you close Tx plan there is no option "referred Tx" status.
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing our all in one dental software solution. We appreciate your detailed feedback on our dental support service and our practice management software. We are continually working on improving our products for an even better dental practice management experience. We have taken your feedback regarding ABELDent treatment planning into consideration. Thank you again for your valuable feedback on your experience with ABELDent, and we look forward to improving our product alongside you.
Abel review
Commentaires : Overall is good. Our trainer is fantastic with keeping us informed
Avantages :
User friendly and easy to find things when there are new staff
Inconvénients :
Glitches In the financial screens when payments wont go where u tell them to
Réponse de l'équipe de ABELDent
il y a 11 mois
Thank you for taking the time to review ABELDent, our all in one dental software solution on Capterra! We appreciate your honest feedback on your experience with our practice management software. We encourage you to update your ABELDent software regularly to minimize bugs and keep your software running as smoothly as possible. If you are experiencing glitches, please do not hesitate to reach out to our support team! We are happy to help you get the most out of your ABELDent software. We are available 24/7/365 whenever you may need us. Thank you again for your review!
Alternatives envisagées précédemment :
ABELDent Feedback
Avantages :
Software is easy to use and has many needed features
Inconvénients :
Some specific reports and statistics are difficult to obtain
Réponse de l'équipe de ABELDent
il y a 5 ans
Thank you for taking the time to provide feedback on your experience using ABELDent. We are glad that you find it easy to use and it provides many of the features you require. With respect to your reporting needs, there are several options available to produce advanced reports and key performance indicators (KPIs). Please contact us at your convenience to discuss how we might better meet your needs.
Love It!
Avantages :
I find Abeldent to be very user friendly. Navigating around the software using one finger to locate different aspects of a patients chart is amazing. Their support team is absolutely top notch, always answering calls promptly, very helpful and courteous.
Inconvénients :
New Voice Activation would help with charting. Having more information about a patient at one time (but I believe this is in the Advantage version) Some of the text boxes only holds a certain number of characters therefore some info needs to be abbreviated and this can be time consuming when training new staff.
Réponse de l'équipe de ABELDent
il y a 6 ans
Thanks for the positive review and continued support. We do have plans to offer voice activated charting, starting with Perio. ABELDent Cloud Server version features a Patient Dashboard which compiles the most requested patient information for viewing on one screen. Special note fields have been added as well that expand significantly the number of characters that can be added in the fields.
Abeldent software user since the late 89’s
Commentaires : Great!
Avantages :
Been using Abeldent for over 30 years. The product has regularly evolved to meet the market reality. Customer service has always been supportive. (Specially last experience with [SENSITIVE CONTENT])
Inconvénients :
The appearance of the interface of the appointment book (would like something lighter)
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for reviewing our practice management software. We appreciate your long-time loyalty to our product! We are proud to hear that we have been evolving steadily to provide your team with the best possible solutions for patient care. Our support team is always available to help you with any inquiries or issues you may be facing. Regarding the appearance of the appointment book, you can adjust the colours to your preference. Navigate to File / Update / Scheduler Setup, select the Work To Do tab, then select each item and click the Background Color button to select whatever color you like.
Knowledgeable Sales and Support Staff
Commentaires : From dealing with the sales team, implementation team and support team it is always a smooth ride all the way to delivering the product to the client. Rarely any issues and if any it is taken care of quickly or escalated.
Avantages :
We have been implementing AbelDent for over 10 Years for our clients. The ease of administering and the knowledge of the support staff is by far the best experience when comparing other practice management software.
Inconvénients :
No cons to talk about really. They offer 24x7 support!
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for your glowing review! We are pleased that you have received all of the help you need in setting up ABELDent, and we are happy that you have found ABELDent to be the easiest practice management software to implement. We are looking forward to providing you and your clients with simplistic, all in one dental software for easy set-up and ongoing use.
AbelDent
Commentaires : My relationship with the sales department and the service department has always been positive.
Avantages :
I have been using AbelDent software in my dental practice since 1989. The software is very stable and reliable. I rarely if ever need help with the software . Over 30+ years, as the profession has changed, I have updated my Abel system every 10 years.
Inconvénients :
I dislike the Abel Logo, only because I can't submit this survey without an answer in this field
Réponse de l'équipe de ABELDent
il y a 5 ans
Dear Dr. Seltzer: Thank you for taking the time out of your busy day to provide feedback on your experience using ABELDent. We are glad to see that the updates you have implemented over the years continue to meet your needs.
Good
Avantages :
I am happy with the portal feature. We are just starting to use it and everyone is excited about it.
Inconvénients :
One con is having to do a lot of clicks to: print claims, predeterminations... It seems the newer the version the more clicks have to be done
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for taking the time to review ABELDent. We are pleased to hear that your team is excited about using our Portal. We look forward to your office thriving with simplified patient communication! In regards to your con, we invite you to contact us, so we can put you in touch with one of our trainers to learn more about the improved workflows with our newer products! We are sure we can help reduce the number of clicks for you. Our goal is to improve your experience and continually make the workflows more user-friendly, so it will also help us learn where we may need to improve further.
Abeldent Support
Commentaires : The best thing about Abeldent is the customer support. We have worked with our Abeldent trainer [SENSITIVE CONTENT] to help us set up the system to meet our needs. [SENSITIVE CONTENT] was patient and knowledgeable especially when it came to creating custom reports.
Avantages :
I like that it is relatively easy to navigate.
Inconvénients :
I wish there were ways to customize/change some of the features that we don't like.
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for reviewing our software! We are happy to hear that our trainers and support team have gone above and beyond in helping set up your ABELDent system. We are also glad to hear that your team finds our software easy to navigate. ABELDent does come with a level of customization that's available in the software to meet different needs, but we are happy to speak with you and hear any ideas your team might have for improving our customization.
Amazing Product
Avantages :
This product is easy to use, the training materials provided are easy to follow, and when in need support is available with little wait time. [SENSITIVE CONTENT] our rep has been especially great and has always provided us exactly what we need to better our operations. She is incredibly kind, patient, and knowledgeable.
Inconvénients :
There are no cons at this time I would like to address for this software.
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for your kind and honest feedback of our software! We are pleased to hear that you have found our software easy to use, and our training guides easy to follow. We are happy to have provided you with a great experience thus far, and we look forward to continually supporting you in practice management!
Office changeover
Avantages :
Easy to use and very comprehensive. Employees all like it.
Inconvénients :
Large database that cannot cannot clean up older providers easily.
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing our all in one dental software solution! We value your honest feedback on our practice management system. We are glad that your team likes using ABELDent for its ease of use and comprehensive capabilities. We invite you to reach out to our support team regarding cleaning up your database. We are happy to help you with any support you may need.
Manager
Commentaires : Excellent
Avantages :
Work flow schedules billing Customer support
Inconvénients :
support wait times getting soft ware changes made can be difficult
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing ABELDent dental software! We are glad you find our all in one practice management workflow, scheduling, and billing functionalities useful. At year-end, our support team gets a lot of inquiries about fee guides, which is why you may sometimes experience wait times around December – January. To save you time, we have fee guide download instructions, video walkthroughs, and fee guide downloads available 24/7/365 on myABEL. Thank you for using ABELDent, and we look forward to continuing to provide you with top-quality dental software.
Office Administrator
Commentaires : I really enjoy speaking with [sensitive content hidden] when I call into Support. She is well informed regarding the software and she is pleasant to speak with too.
Avantages :
If you can use ABELDENT you can use any software.
Inconvénients :
Lots of mouse clicks. I wish there were less mouse click.
Réponse de l'équipe de ABELDent
l’année dernière
Thank you for your feedback on ABELDent dental software! Your feedback is important to us. Our dental support team is available 24/7 whenever you need us. We are currently working on some new enhancements that will simplify workflows and reduce clicking. Ensuring you have the most efficient workflow possible is our goal. Keep an eye out for upcoming updates! Thank you again for your review.
DENTAL IT SUPPORT Perspective
Commentaires : We really enjoy our relationship with Abelsoft and supporting Abeldent with our mutual client base.
Avantages :
Abel is always introducing new features and releases updates on a regular basis. Often we do not see with with other Practice Management vendors. Support has always been excellent and your technicians are ready to assist if we ever need them.
Inconvénients :
We find the Rainbow technologies licensing is a bit sensitive and requires work arounds quite often to get it to work. I would love to see a licensing method or system that just works out of the box ....all the time if possible.
Great Dental Software.
Commentaires : Easy to learn and clinical side of program is great. For administration I wish it had more reports available and the financial was more user friendly.
Avantages :
Technical Support is great.[SENSITIVE CONTENT] always goes the extra mile to make sure that all issues are resolved in a timely manner as well as teaching me at the same time. The help option is also great to go to for quick reference.
Inconvénients :
Financials such as easier printing of previous day invoices, tax receipts, receipts of single family members.
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for the great feedback about our technical support team here at ABELDent! We will continually strive to do our best to meet and exceed our expectations! Regarding the financials, we truly appreciate your feedback. We may have some options for you. Would you please reach out to us at 1-800-267-2235 at your earliest convenience? At the very least we would like to learn your requirements better, so we can start improving your experience together. Thank You.
