Avis clients sur RoomKeyPMS

Customer Support

Commentaires : My overall experience with RoomkeyPMS had been very positive. Very few Glitches and when there are, the customer support team is the best I have ever had the pleasure to work with. They are always concerned about getting Everything up and running ASAP. I have used many different software packages in my career and this is by far the best Hotel program to use for ease of use and customer support.

Avantages :

This program is very user friendly for Hotel Reservations. The program is easy to use and adaptable.

Inconvénients :

Too many Clicks. Every time you make a change you have to click a certain box. Make another change, click again.

Excellent Software at a Great Price & Excellent Customer Support

Commentaires : From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support. Our property is tiny, only 14 rooms, yet they treat us as if we were their biggest customer. We don't get that treatment from most vendors due to our size.

Avantages :

RoomKey PMS has all the functionality of large hotel chain software, but is easier to use and has a better look and feel to it. And you can't beat its value for the price.

Inconvénients :

There really isn't much to improve for our hotel. It has all the bells and whistles we need, and then some.

RoomkeyPMS Review

Commentaires : Good

Avantages :

Unable to comment on this section.

Inconvénients :

No revenue management function, reporting not great

Small property less than 50 rooms

Commentaires : Perfetic, when your in trouble, support is smooth. Like their glad you called & couldhelp. Crazy how easy they handle you!!!!!!

Avantages :

Able to opperate like the larger propertys

Inconvénients :

Would like to have larger check off boxes

Boutique Hotel PMS

Avantages :

The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.

Inconvénients :

Very few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things

Excellent system for our mid sized property

Avantages :

The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors. In the four years that I've been working with their sales support staff, I've developed a level of trust to just turn them loose when I have another vendor that needs their help, no need for me to be the middleman. The support system is literally the best I've ever been around in my 33 years in the hospitality business. I can't give them enough kudos for how they respond to issues and get the problem solved and frankly, most of the time it has been user error on our part.

Inconvénients :

I have not encountered any that we haven't been able to solve.

Great Customer Service and Functionality

Commentaires : I have compared products over the last 3-4 years. While there are some enticing features offered by competitors, I have not been able to find another company which can deliver everything RoomKeyPMS can offer, nor can they do so at the same price point.

Avantages :

Fully integrated with OTA's and our website Ease of use Excellent support staff Integrated Housekeeping scheduler

Inconvénients :

I'd like the capability to schedule housekeeping the day before. Minor frustrations with glitches which require front desk agent to log out and log back in

Solid support every time in need

Commentaires : [sensitive content hidden] is a true pro, well versed in Roomkey's inner workings. Super friendly and always working on the solution. And a follow up call to check in to see how we are managing. A true asset!

Avantages :

Quick access to a savvy tech support person

Inconvénients :

The fact that we had to find out issues through our own discovery, no flags or warnings

It helped us grow

Commentaires : They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.

Avantages :

For the most part easy to use. There were several reports I liked a lot.

Inconvénients :

no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.

management functions, set up functions, shift functions, night audit functions

Commentaires : Pros --There has been a lot of very nice features that have helped us serve our Guests better.
- The quick access to information on the home screen.
- Quick Check-in and Check-out processes
- Intuitive nature of the software (anticipates what the clerk needs to do next)
- Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great
- Functionality of the Rate Wizard has been tremendous. This has allowed our properties
to do more Revenue Management and Promotional Rates.
- The updates that happen so frequently are very nice. It feels like things are always being
looked at and worked on.
- RoomKey Insight page is very nice for getting certain reports/information.
- Advanced search is excellent
- Website Interface and online booking is good.
Cons --
- Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals
there are a lot of good reports, but I believe the reporting could be better.
- No inventory for Guest Services (cots, cribs, etc.)
- Overbooking seems to be an issue that comes up a lot even if you are just going into a
reservation to make a change you always have to enable overbook if the hotel is filled.
- Overall the booking box and the rate box that needs to be checked can sometimes get
cumbersome for clerks especially when needing to scroll to look or change a rate in the
reservation.
- Packages are not very user friendly. There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

Outstanding Customer Service

Commentaires : From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary.

Avantages :

As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

Inconvénients :

I have not found anything that I haven't liked.

The best service with [sensitive content hidden]

Commentaires : I recommand this software if you want a user friendly option eith great customer's support

Avantages :

Being a director of operations of a small hotel and having to cope with a pms sytem, integration, mapping and many other tasks, having a person that is so patient as well as competent to help us with any questions is a big +.[sensitive content hidden] is that person. Alway so nice, patient and he knows this software so well!

Inconvénients :

Nothing, we sincerely would like to have a pace report otherwise we appreciate te pms

Customer Service

Commentaires : Overall great experience.

Avantages :

I enjoy using Roomkey for my room management, the customer service is outstanding, [sensitive content hidden] in particular helps me so much with a lot of different questions.

Inconvénients :

Can be slow at times, but for the most part is great

User Friendly and Exceptional Service

Commentaires : We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

Simply the BEST!

Avantages :

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Inconvénients :

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Best technician support

Avantages :

It is easy to learn, and easy to use.

Inconvénients :

Not too many advanced function for merging reservations

Great PMS for Independent Hotels & Property Management

Commentaires : A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Avantages :

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

Inconvénients :

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

Easily one of the best hotel management systems in the market.

Avantages :

You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.

Inconvénients :

The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called.

RoomKeysPMS Review!

Commentaires : Overall our experience has been wonderful. We are able to schedule lodging with ease, as well as booking conference rooms when we have staff events, marketing functions and parties/gatherings in our industry.

Avantages :

We love using RoomKeysPMS for scheduling of our employees when we travel for our business. It has made things so much simpler and affordable

Inconvénients :

We have struggled with the rate shopper function, and comparing pricing for our various vendors

A good product for our type of hotel - versatile and some very good components.

Commentaires : Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand. The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!

Excellent front desk software

Avantages :

Detailed orientation that spans over many sessions. Available to answer all your questions and concerns.

Inconvénients :

There wasn't anything not to like about RoomKey.

Worked Great our needs as a small company

Commentaires : Good

Avantages :

We didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time.

Inconvénients :

It wasn't really customized for the extended stay aspect of our business

RoomKey Review

Commentaires : Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Avantages :

Easy to use and captures information for data capture

Inconvénients :

Some entry is cumbersome but once you learn the steps it's ok

Phenomenal Customer Support

Avantages :

Customer support is incredible! Team is always helpful, knowledgeable, prompt to respond. [sensitive content hidden] resolved my hotel's issue immediately, had great follow up, attention to detail, and went above and beyond!

Inconvénients :

Strategy changes require several steps to complete

Very easy to use and training was excellent.

Avantages :

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Inconvénients :

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.