Avis clients sur GymMaster

Incredible Customer Service

Commentaires : I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Avantages :

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Inconvénients :

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

Problem Solvers

Commentaires : A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Avantages :

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Inconvénients :

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Alternatives envisagées : Mindbody

Pourquoi choisir GymMaster : Seeking an all in one program

Pourquoi passer à GymMaster : Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible.

NEVER RECOMMEND!

Commentaires : At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Avantages :

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Inconvénients :

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Alternatives envisagées : Mindbody

Pourquoi passer à GymMaster : cheaper reviews (hence why I am writing mine)

Satisfied Customer

Commentaires : I love GymMaster and so do my clients. I couldnt ask for a better product.

Avantages :

The website and app are easy to navigate and set up classes.

Inconvénients :

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

GymMaster the best CRM by far

Commentaires : I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Avantages :

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Inconvénients :

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Alternatives envisagées : Glofox

Pourquoi choisir GymMaster : Thy were super crap and their support was poor.

Logiciel antérieur : Perfect Gym

Pourquoi passer à GymMaster : Glofox was not managed in the ANZ region and the support was not too great.

Practicality and ease of use was outstanding

Commentaires : Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Avantages :

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Inconvénients :

- Would be better if tailgating software was more compliant with my security system of choice

Alternatives envisagées : Mindbody

Pourquoi passer à GymMaster : It suited our wants and needs better than anything else we looked.

Excellent Software Easy to Navigate lots of extras

Commentaires : Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Avantages :

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Inconvénients :

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Alternatives envisagées : Mindbody et Solaris Fitness Cloud

Pourquoi choisir GymMaster : I connect 360 shut down their service

Pourquoi passer à GymMaster : It was the best price, it had lots of options that suited our centre and Iconnect360 recommend them to us.

A contemporary product and support to scale your business with confidence and ease.

Commentaires : We use many of the Gym Master features which has taken time to resolve given that we migrated from a competitors software platform. The service provided during the data migration was outstanding and the ongoing help desk support is excellent. We notice regular enhancements being made to the system so the focus on continual improvement based on client feedback is very re assuring. I am very comfortable that my business will be able to retain agility and grow with GymMaster.

Avantages :

Web based multi site hosted platform In built controls that mitigate against human error Customisable communications via various mediums Control all activities through the members record Booking charges to the members account Access control options and features

Inconvénients :

Option settings are extensive and sometimes difficult to comprehend the full impact of the change. With that said its not a negative when you understand the full capability of the system and the requirement to cater for a wide range of clients with different business models. It takes time to overcome this challenge but the end product is well worth it.

Alternatives envisagées : ClubWorx, Perfect Gym, Glofox, Zen Planner et Mindbody

Pourquoi choisir GymMaster : Older established platform with limited integration capability. Somewhat outdated whilst still able to provide core functionality. Web based central control and governance was very limited and through a 3rd party.

Pourquoi passer à GymMaster : Support, comprehensive features of the system, cost, customisations and communications module.

Highly recommend.

Commentaires : Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Avantages :

Gym master has a very user friendly point of sale system.

Inconvénients :

Nothing at all.I have yet to still book for more training to bring me up to date.

Elite Fitness GymMaster Review

Commentaires : The customer service is awesome. The GymMaster team was very supportive during our migration to GymMaster software.

Avantages :

Customer Friendly and the wonderful customer service from the GymMaster team

Inconvénients :

Reports- Accounts Receivable reports and Billing Reports could be more detailed

Great software and customer support!

Avantages :

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

Inconvénients :

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

Alternatives envisagées : Glofox

AN EXTRAORDINARY SOFTWARE & PROFESSIONAL CUSTOMER SERVICE TEAM.

Commentaires : Where do I start? My overall experience with the GymMaster system, was daunting at first. I had NO IDEA! However, the Gym Master team have been amazing, their attitude were exceptional by ways of:
1. Helping - Understanding my needs of learning GymMaster.
2. Patience - Giving me the opportunity get better at it and learning from my mistakes.
3. Willingness - to assist after hours, even they have finished work for the day.
4. Follow up - getting back to me regarding an existing Problem.
5. Staff and client recognition - knowing who their clients are and creating Rapport, and building confidence in me to understand GymMaster.
6. Thank you - representatives and some I may have forgotten (sorry) for listening, understanding and offering me guidance to be a GymMaster operator in my business.

Avantages :

The GymMaster software is user friendly with a simple interface that shows everything about a member at first glance. The folders are well labeled and easy to follow prompts and dropdown boxes. The GymMaster is an amazing tracker of clients and bookings, as well as memberships. Every gym should adopt this software for piece of mind.

Inconvénients :

It's not a major thing. I mean, off the record. Time difference calling from AU, NSW at 7pm, and it's 11pm in NZ when they're closed. But, I totally understood, some things cannot be done. I'm a Kiwi myself.

GymMaster - a true pleasure

Commentaires : We control our business with GymMaster and as a small business owner, it doesn't get any more important than that. The technical staff are always available and very helpful. My experience with them is superior to many other software companies I have used in the past. GymMaster gives us insight into billings, facility usage, membership information, and even provides a portal to contact our member en masse as we had to with recent COVID-19 activities. I truly feel that they value our relationship and that speaks volumes to us. I would choose GymMaster again and again, and would freely recommend it.

Avantages :

GymMaster is quite easy to use and very robust. Its functionality goes above and beyond. We are able to track membership activity very quickly and painlessly. The controls within the system are much appreciated. My staff is frequently offered tutorials for use of the software and understanding any.al upgrades.

Inconvénients :

Cannot think of any cons to this software. None at all.

Amazing

Avantages :

Ease of use. Value for the money. It made my job easy

Inconvénients :

The thing I like the least was that you had to have Internet to update profiles

Alternatives envisagées : Mindbody

Great Customer Service!!!

Commentaires : Great! I loved it! I wish I can keep your software but our gym membership count is not high enough.

Avantages :

I would say the software was great! GymMaster made fitness membership management easy. The customer service was the best I have ever experienced!

Inconvénients :

I never fully experienced a "mobile" component of this software.

Alternatives envisagées : Mindbody

Pourquoi passer à GymMaster : Better pricing and service felt better.

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

Avantages :

keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.

Inconvénients :

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Gymmaster

Commentaires : I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them.

Avantages :

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

Inconvénients :

There is absolutely nothing that I cannot handle about this company.

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

Commentaires : Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

Avantages :

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Inconvénients :

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

Commentaires : It was very easy to organize and create the memberships and different class options I wanted to offer.

Avantages :

The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.

Inconvénients :

The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.

Highly recommended

Commentaires : By far the best customer service I’ve ever worked with! I will swear by this 100%, and the software is great and easy to use!

Avantages :

Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

Inconvénients :

My only complaint would be that the with everything you get it doesn’t come with the door strike.

The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business.

Commentaires : Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect.

Avantages :

The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.

Inconvénients :

As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.

Reduced working hours and take your weekend back!

Commentaires : Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!

Avantages :

Allows 24/7 access for members without having to be on site 24/7 in person.

Inconvénients :

Updates have removed certain features that were useful to me. i.e., referral source

Great customer service and lots of uses!

Commentaires : Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.

Avantages :

Easy member management and a great marketing tool! When used properly, the software more than pays for itself with picking up leads and customer follow up.

Inconvénients :

Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.

Gym Master is the best available for gym management software!

Commentaires : Fantastic product and customer service!

Avantages :

How easy it is to use and adapt to our needs as we grow.

Inconvénients :

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

The Gym Douglas

Avantages :

Easy to use, effective customer service,

Inconvénients :

Nothing, if we did have an issue, it was resolved with a phone call or website walk through