Avis clients sur GymMaster

Outils de gestion club

Avantages :

L'application est personnalisée. Il permet au membre de s'inscrire et un contrôle d'adhésion total

Inconvénients :

L'accès des membres difficile et différents des autres

Review

Commentaires : Have helped reduce our admin hours

Avantages :

Customer support Dashboard Ease of use Reporting

Inconvénients :

Seem to have regular faults and errors across all areas of the software

Gymmaster review

Commentaires : Overall experience with Gymmaster is great and i would recommend it to other users that need a software program for their fitness facilities. Its a great program for member base collection.

Avantages :

It's easy and simple to operate and navigate through the system. Keeps all data collection and helps track member activity. Shows business progress and what periods are peeking and not.

Inconvénients :

The door scanners tend to malfunction frequently in which we have to reset the door readers to get them back online.

GymMaster Review

Commentaires : overal good as system is well laid out and easy to learn

Avantages :

Ease of use and the quick to answer help line offered when unsure of anything

Inconvénients :

system errors such as doors locking when not supposed to or changes made to the system that have effected members

Thank you from Prima

Commentaires : Thanks team for all your support and helping our family run studio grow xx

Avantages :

The staff were very helpful and understanding throughout. Value for money in comparison to other systems. Never had any issues with the hardware. Portal was extremely easy to navigate and use!

Inconvénients :

I honestly had no problems over the last 3 year with the software.

Most accomidating software

Commentaires : So far they have been great and easy to work with.

Avantages :

The custom app. It allows members to sign up and take full control of their membership. There are only a couple features I wish were different.

Inconvénients :

The bluetooth door access. I wish the app used a different method for members to use.

Highly recommend.

Commentaires : Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Avantages :

Gym master has a very user friendly point of sale system.

Inconvénients :

Nothing at all.I have yet to still book for more training to bring me up to date.

Great product and customer service

Commentaires : The customer service/help team is very nice, responsive, and helpful.

Avantages :

The software works well and is capable of a lot. I love the way it fully integrates with the door access system.

Inconvénients :

Certain features are hard to learn and there's no manual. Luckily, customer service is good.

Amazing product

Avantages :

We love everything about gymaster, it is cost effective, user friendly and the support is great.

Inconvénients :

Not much I can complain about. We like everything about this product.

Gym Master- easy software to use with great support!

Commentaires : very satisfied, makes tracking membership, payments very easy and has reduced admin right down to a minimum

Avantages :

I like the support and how helpful the staff are

Inconvénients :

no cons to mention, gym master does exactly what its suppose to do.

Satisfied Customer

Commentaires : I love GymMaster and so do my clients. I couldnt ask for a better product.

Avantages :

The website and app are easy to navigate and set up classes.

Inconvénients :

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Great software and customer support!

Avantages :

I found the GymMaster software to be extremely user-friendly - very easy to use, visually pleasing, great features which are regularly updated and improved upon, and the user-end integrated seamlessly into our website. Customer service was always incredibly responsive and helpful, with a very quick turn-around time, even though they are based in New Zealand and we are in the United State! Great company to do business with!

Inconvénients :

I would love to see a GymMaster smartphone app for our gym members to use, to be able to view schedules, book classes, check in, etc.

Amazing all around!

Commentaires : The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Avantages :

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Inconvénients :

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Gym master is amazing!!!!

Commentaires : the software is so good, the support team are really friendly and always willing to help.

Avantages :

I love gymmaster because they will try their best to customise much as they can for your needs. payments are easy, classes are easy to set up.

Inconvénients :

non, i love everything about it, i really cant think of anything

Over seven years of wonderful experience with Gymmaster!

Commentaires : We are thrilled to be going on our seventh year of operations with Gymmaster. Other companies have reached out, we simply don't reply! Thanks Gymmaster!

Avantages :

The easy of us that Gymmaster provides is hard to beat. Other systems seem incredibly bulky. With Gymmaster we are able to run our membership system with ease. New hires learn the system in minutes.

Inconvénients :

Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. However it is nothing that is of extreme importance since we almost never need assistance from the Gymmaster team. The system is highly intuitive and easy to use! No complaints!

Great Value, Great Service

Avantages :

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Inconvénients :

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

Gymmaster

Commentaires : Keeping an up to date data base is great with the members. Really enjoyed the one on one training in lockdown with [SENSITIVE CONTENT]. She is amazing. [SENSITIVE CONTENT] is an other stand out staff member. Always happy to help. I will miss this team. Last day at the gym tomorrow.

Avantages :

Love the gymmaster system. Easy to take on board. Just follow the steps. The team behind it all are great to deal with.

Inconvénients :

Would of loved to had some more one on one training in the office. We were just getting into organising this had covid it.

Gym Master is TOPS

Commentaires : It has been great- very supportive from first demo to final implementation and right through day to day usage.

Avantages :

#1 is the fantastic customer service and the team's responsiveness to all issues.

Inconvénients :

Hard to say, there's not much to dislike. I would like to see a bit more development in the area of client assessments/measurements and reporting for trainers.

Gymmaster

Commentaires : I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them.

Avantages :

The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.

Inconvénients :

There is absolutely nothing that I cannot handle about this company.

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

Commentaires : Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly. Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.

Avantages :

Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.

Inconvénients :

Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Stadium

Commentaires : Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system

Avantages :

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

Inconvénients :

We where hoping there would be a manual Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Awesome Product

Avantages :

Gym Master is user friendly, time friendly and integrates well with other products.The support base isamazing, so quick to help and resolve if there is ever a query

Inconvénients :

The billing if a members payment fails a few times it disconnects from using it and have to speak to member where in mindbody it just keeps allowing tries

Highly recommended

Commentaires : By far the best customer service I’ve ever worked with! I will swear by this 100%, and the software is great and easy to use!

Avantages :

Very easy to work, and you don’t need anything because this software has everything a gym owner needs to run a 24hr business.

Inconvénients :

My only complaint would be that the with everything you get it doesn’t come with the door strike.

Innovative

Avantages :

They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering

Inconvénients :

Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.

Very supportive of someone who is not great with technology

Avantages :

The GymMaster System is very easy to use The software is very intuitive to use. The client file information is stored in a very readable format

Inconvénients :

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.