Avis clients sur EZFacility

Great Product for FEC or Gym

Commentaires : I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Avantages :

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Inconvénients :

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

EZ Facility Fan

Commentaires : Overall we have been very pleased with EZ Facility.

Avantages :

Intuitive set up on the admin side yet user friendly on the front end.

Inconvénients :

Sending out our onboarding email series has to be done manually. We haven't been able to find a place to do this or see what emails have been sent in the new EZF experience.

Dated and clunky but versatile

Commentaires : Painfully mediocre. The barrier for switching to a different system is high for us since we don't have dedicated admin staff so we've stuck around for too long and paid too much.

Avantages :

EZFacility is expansive and very customizable. It would allow you to manage any type of sports or fitness facility. There are many options for setting up memberships, training, rentals, POS, etc. It's fairly easy to learn for all levels of staff. Customer support will eventually fix errors on their end and will work with you over the phone to straighten things out.

Inconvénients :

It is brutally slow and clunky. Communication with their server takes way too long. There is lag in every single step of everything you do. It can be maddening if you're trying to enter in a number of sales, or book multiple sessions, or pull up reports. There are also way too many service outages. Frequently, it just doesn't work. When you're trying to ring up or check in or schedule a customer and have to apologize for the software not working, it makes you look amateur. It's also very dated visually and operationally. We've had the software since 2013 and there has been zero change to the way it looks. It has slowed down if anything since then.It's expensive. This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally. We don't use the check in, time clock, POS, locker rental, equipment rental, or most of the reporting or marketing features. This is the nature of our business so it's less of a problem with EZFacility and more just a comment on why it's probably no longer the right choice of software for us.Overall, it feels bloated, slow, and frustrating. We are currently looking at other software options and plan on switching by the end of the year.

User Friendly

Commentaires : This software, EZ Facility is everything. At first, I was confused with the system when I started my job years ago but then, after how many months of using, it is very easy and all features are very helpful. It makes my tasks easier to do, easy for me to train my colleagues. I am so happy that the company I am working with is using this software.

Avantages :

One of the features I like most on this software is very easy easy to book classes and PT Sessions. Just few clicks and you will be able to book sessions for classes and 1:1 PT sessions or groups.

Inconvénients :

Nothing. I've been using this system for almost 7 years and I am so satisfied with the software.

EZ FACILITY SOFTWARE RULES !

Commentaires : EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something.

Avantages :

The efficiency, ease, thoroughness is 5 - Star

Inconvénients :

Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

The one and only software to use!

Commentaires : The overall experience for us has been great.

Avantages :

This software is a game changer for Parks and Rec departments. It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service.

Inconvénients :

The only features that I would say could be redeveloped or enhanced with better features or could be more user friendly would be the following 1. OLR and Self Service. The OLR I mentioned could have more options for separate registrations. Also, when you pull a group that all registered online and lets say it is for 2022, when you export that group in the comments sections it shows comments from 2021,2020, 2019, and so forth for said client. When you pull a group for 2022, I only want to see comments from 2022 for that client. The other option would be the self service feature. It is not user friendly and can be confusing to start up. This options would be great for us, but the tutorial is not very informative.

Excellent facilities management software with top customer service

Commentaires : EZFacility has helped our business massively and I would happily use it again in future businesses due to the quality of customer service and ease of use.

Avantages :

Easy to use, intuitive, detailed booking platform. Use it to manage our 600+ members, administrate swimming lessons and group exercise classes, organise bookings, bill customers, track payments. Customer service is second to none.

Inconvénients :

Layout and interface are a bit dated and, therefore, not the easiest to use for a new user/client. Not a problem once the user is used to it. Can be convoluted and long-winded to set things up at times without much automation.

They have all the tools available, but the functionality still needs improvment.

Commentaires : Great training and support.

Avantages :

They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer.

Inconvénients :

The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using.

EZFacility

Avantages :

We used the application for club management. It helped us to automate and speed up processes. Individual bookings were processed clearly, the software was intuitive to use. Dash boards and bulletin boards were easy to understand and automated. Membership management was used for administration, filled with functionalities. Integration was hassle-free. The application looks very nice and is easy to work with.

Inconvénients :

We occasionally encountered an error message if we wanted to edit groups. Otherwise I have nothing to complain about, we liked the software.

An excellent product

Avantages :

The scheduling and billing features are user-friendly and highly advantageous for our establishment. The scheduling functionality is particularly impressive, as it is effortless to use and comprehend.

Inconvénients :

No, everything is flawless. There are no downsides, and I am well-acquainted with the system.

EZ Facility Software Review

Commentaires : Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

Avantages :

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

Inconvénients :

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

Overall it has been positive. Most issues are resolved in a timely manner.

Commentaires : The majority of our needs in one piece of software

Avantages :

It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

Inconvénients :

Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

We Love EZ Facility

Commentaires : We were using a very basic membership software that required us to manually change expired members from active to expired, even though dates start dates and expiration dates were included. We also had a booking page with this same company that NEVER worked. So we switched to EZ Facility which has been able to do everything we wanted to do and lots of things we didn't know we needed. The training that EZ Facility provided was very intuitive and thorough. The software has been very easy to use, even for our staff which includes a few people who are 70+ and not into computers at all.

Avantages :

It's basically a one stop management software. Staff can clock in and out, the check in process for clients is simple to use, the system works well with the membership cards that we have, we can keep track of different kinds of clients, and track attendance in our classes.

Inconvénients :

Sometimes it is really slow to open, I would like, as the administrator, a way to clock everyone out by midnight since there have been days when several people have forgotten to clock out. There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.

Great for a gym business

Commentaires : I think this best solved the need to check in members and guests easily, and orderly.

Avantages :

I liked how easy this software helps in registering new members. It was easy to designate between members and just day visitors, as well as tracking needed documents in order to participate. The facility I used it in hired a number of high school students to maneg the front desk, and there was never a problem mentoring others on it.

Inconvénients :

I didn't have too many problems in working with EZ Facility. My role within the business I used it in was limited to custoimer interface, and for that I rarely had difficulties using it.

It accomodates larger gyms or clubs but misses specific features for studios

Avantages :

It's pretty simple to figure out, make reservations, use the schedule, etc. Easy to track client, member activity.

Inconvénients :

Key ease of use details are missing. Old packages should up before new ones, requires you to confirm that you wanted an hour appt., doesn't do that on 30 minute one. Just another step. The fact that you have to hit customize to enter dates (another step from the older version). Can't print birthdays list more than a month out. EZ is moving away from the details studios need to run their business and take care of their clients.

Our experience has been great thus far. The system is simple and effective.

Avantages :

I love the support. One of the customers representatives helped us get set up. He answered our phone calls/emails quickly, and he made sure everything ran smoothly. The other one trained us on our system, he was nothing short of amazing. One more representative contacts us to check up on us, and she provided a list of contact numbers. I can't believe how helpful the staff is! I also really like the simplicity. It's called EZ for a reason.

Inconvénients :

I think there should be an easier way to "log" sessions. You have to use the schedule, schedule the client, and then mark them as attended. Then again, it's nice, because there's never any discrepancy on when the client came in to train. It tells you what day, what time, and with what trainer. That's the only con I've found thus far.

We use EZ Facility to manage schedules and POS.

Commentaires : It serves its purpose for us, but does need more work. We can process sales and schedule appointments, but there is more we'd like to do that the software is too cumbersome to accomplish those tasks.

Avantages :

POS has great features, and being able to search products is done well. Scheduling has many features and the options to book well in the future is really nice.

Inconvénients :

Reports need a "Custom" report feature. When it comes to POS, a report to show overall Cost of Goods sold by showing Sale Price AND Unit Cost of what was paid for the item would be great for bookkeeping. Sales tax reporting also needs better organization. Scheduling needs a lot of work to make it more user friendly. It's not easy to creat packages and apply the sale of various items. Doing things on the fly is too time consuming. Plus, the calendar needs work.

We do not use all of the features available but love the ones we do use.

Avantages :

I can schedule a new event quickly. I also enjoy the color code options. It is also easy to delete an event quickly.

Inconvénients :

It no longer saves my password. I had a conversation with the rep and he requested I use Chrome but that is not an option. I've not used Chrome for a year and it worked fine. Now it saves my old password and never keeps the new one. My co-worker has the same problem.

EZ Facility is limited only by my ability to learn the features!

Commentaires : Live scheduling and easy invoicing are the two main benefits!

Avantages :

I like that I can schedule, invoice and email so easily. I love the auto pay option for my monthly Table Tennis members! Customer support has always come through for me - no matter how often I call!

Inconvénients :

I cannot add multiple reservations to the same already created invoice. I have to add them one at a time. Could not figure out EZ Leagues.

Gym review

Avantages :

Giving my clients a reminder about their sessions

Inconvénients :

Needs to remind clients when they have to pay again.

EZ Facility is a fantastic system, it is extremely diverse and user friendly.

Commentaires : We was able to engage more with our students via the app.

Avantages :

EZ Facility's best feature is there are no licences. It means we can have as many users operating the system at any one time. Also as it is web based system I can access the it anywhere which allows me to work at many locations.

Inconvénients :

To get payment from a membership when the customer is waiting at reception takes a while, due the the time required to fill in the information on the system before paying.

EZFacility makes it easy to stay organized.

Commentaires : I like the ease of use and convince it provides us.

Avantages :

I like that everything can be organized, it syncs with our web site, makes registrations easy on our side and our customer facing side.

Inconvénients :

It can be difficult due to all the options available, but once up and running this because less confusing.

High Velocity

Commentaires : No issues.

Avantages :

It does all that is needed for our industry and to keep accurate records as well as communicate with our clients.

Inconvénients :

We use only a small part of what EZ facility has to offer. It would be great if there was a program for small gyms and training facilities that don't use all the features at a lower cost.

EZ Facility staff and training is top notch. Everyone is friendly and knowledgeable.

Commentaires : Better customer service. More comprehensive software for our business needs. Good software support.

Avantages :

Online lesson booking; Memberme+; Overall comprehensiveness of the software to meet the needs of a growing sports business; willingness of EZ Facility to continue to make upgrades and improvements

Inconvénients :

Need to be able to exclude certain products and services from member discounts. We are new to the software, but my understanding is that member discounts apply across the board. While we currently provide member discounts to certain items, we do not to ALL items. We would like to be able to toggle products and services on and off as needed as far as whether member discounts apply

Outstanding Technical Support

Avantages :

Gives us everything we need to run our business in one type of software.

Inconvénients :

There are so many ways to do something; that we have to look it up to know which way to do it.