Avis clients sur EZFacility

Meilleur logiciel

Avantages :

Ezfacility est un logiciel intuitif rapide et facile à utiliser.

Inconvénients :

Un peu compliqué pour les utilisateurs débutants

Outils d'installation de loisirs

Avantages :

Très facile à utiliser possédant une version d'essai gratuit permettant de voir clair dans ses fonctionnalités

Inconvénients :

La non disponibilité dans certaines pays

Un bon logiciel

Avantages :

Ezfacility est extrêmement utile pour la gestion des évènements et très facile à utiliser.

Inconvénients :

Les moyens de paiement sont limités et aussi le prix est coûteux.

Un bon logiciel pour les évènements

Avantages :

EZFacility est un très bon logiciel pour les évènements, les organisations et aussi la réservation pour des sessions de formation . Très amical et facile à utiliser avec les petits et grandes entreprises . Un service clients très utile pour l'accompagnement. Je le recommande

Inconvénients :

Oui sur EZFacility ,le prix est coûteux et également les moyens de paiement sont limitées . J'espère d'assistance se chargera de ça pour le meilleur de ce logiciel . Je le recommande

Great Product for FEC or Gym

Commentaires : I spent months researching options and talking to companies, ultimately EZ Facility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZ Facility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZ Facility is awesome.

Avantages :

Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Inconvénients :

I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

EZ Facility Fan

Commentaires : Overall we have been very pleased with EZ Facility.

Avantages :

Intuitive set up on the admin side yet user friendly on the front end.

Inconvénients :

Sending out our onboarding email series has to be done manually. We haven't been able to find a place to do this or see what emails have been sent in the new EZF experience.

Dated and clunky but versatile

Commentaires : Painfully mediocre. The barrier for switching to a different system is high for us since we don't have dedicated admin staff so we've stuck around for too long and paid too much.

Avantages :

EZFacility is expansive and very customizable. It would allow you to manage any type of sports or fitness facility. There are many options for setting up memberships, training, rentals, POS, etc. It's fairly easy to learn for all levels of staff. Customer support will eventually fix errors on their end and will work with you over the phone to straighten things out.

Inconvénients :

It is brutally slow and clunky. Communication with their server takes way too long. There is lag in every single step of everything you do. It can be maddening if you're trying to enter in a number of sales, or book multiple sessions, or pull up reports. There are also way too many service outages. Frequently, it just doesn't work. When you're trying to ring up or check in or schedule a customer and have to apologize for the software not working, it makes you look amateur. It's also very dated visually and operationally. We've had the software since 2013 and there has been zero change to the way it looks. It has slowed down if anything since then.It's expensive. This is partially my problem but we just don't use many parts of it. If there was a scaled down version, I would switch to that personally. We don't use the check in, time clock, POS, locker rental, equipment rental, or most of the reporting or marketing features. This is the nature of our business so it's less of a problem with EZFacility and more just a comment on why it's probably no longer the right choice of software for us.Overall, it feels bloated, slow, and frustrating. We are currently looking at other software options and plan on switching by the end of the year.

EZ FACILITY SOFTWARE RULES !

Commentaires : EZ Facility is like having my own private IT department that’s available ALL DAY LONG. I just can’t physically see my IT team but they always pick up with an incredible happy, upbeat demeanor with SOLUTIONS AND ANSWERS..... Always. They have NEVER said they didn’t understand something or didn’t know about something.

Avantages :

The efficiency, ease, thoroughness is 5 - Star

Inconvénients :

Can’t take the EZ FACILITY IT TEAM/STAFF out on weekends for drinks and dinner.

The one and only software to use!

Commentaires : The overall experience for us has been great.

Avantages :

This software is a game changer for Parks and Rec departments. It offers a wide variety of features from OLR, public and private rentals, sport league, practice, rental scheduling, online credit payment processing, membership packages, and now self service.

Inconvénients :

The only features that I would say could be redeveloped or enhanced with better features or could be more user friendly would be the following 1. OLR and Self Service. The OLR I mentioned could have more options for separate registrations. Also, when you pull a group that all registered online and lets say it is for 2022, when you export that group in the comments sections it shows comments from 2021,2020, 2019, and so forth for said client. When you pull a group for 2022, I only want to see comments from 2022 for that client. The other option would be the self service feature. It is not user friendly and can be confusing to start up. This options would be great for us, but the tutorial is not very informative.

EZ Facility Is the Lifeline of our Facility - The Bradley Sports Center

Commentaires : Our overall experience with EZ has been excellent. Attempting to switch to a new scheduling/bookkeeping software would be monumental and thankfully, EZ has given us no reason to even consider that possibility.

Avantages :

EZ's intuitive learning relationship with the user is fantastic. There are functions that become second nature and those that are not accessed as frequently are easily recalled with just a couple of clicks. The ability to bulk schedule hundreds of recurring lessons over the course of several months is priceless. And the ability to create a large booking for a team or someone at the counter is quick and 100% accurate allowing us to let the customer see their and confirm right on the spot. With the invoicing functions, billing is straight forward and detailed. A client can question any item on an invoice and with the history function, we are able to see who made the changes or original booking and solve any miscommunication issues within a few minutes or hours. The pay functions are fantastic and using the cc interface is 100% accurate. Database storage is awesome and allows for a complete email campaign to all of a select group contained within the entire database. Email campaigns are professional and effective. The data mined from any campaign related to how many were opened, clicks that follow are priceless. It lets us gauge the relevance of the email and the response we get. Finally, when support is needed, even if it is just to ask how to do something, a REAL PERSON answers! Not only do they answer but they solve problems, help with tasks or take the time to teach us how to do something we do not know how to do. There is no better customer support in any business

Inconvénients :

My only complaint with EZ is its inability to process invoices in a timely manner with hundreds of items contained within in a single invoice. We have clients who provide lessons over the course of a month and each individual lesson is a single item. When trying to modify an item or add an item to the invoice, this process can sometimes take minutes to do. If I am trying to modify many items, like apply discounts, this can take sometimes hours to accomplish. The upside of this is EZ has been very responsive to this unique issue engaging me all the way up to personal calls with support team software engineers to see the issues and then address them. I will say that while not perfect, there has been progress in reducing the time these tedious but frequently recurring tasks take.

EZ Facility Software Review

Commentaires : Overall, I like EZ Facility. It is easy to learn and to teach to my team. Customer Service is exceptional. Having the ability to pull expiring memberships helps with increasing our membership numbers as I am able to send out reminder renewal letters. I would also like to have the ability to run additional reports (birthdate, members who haven't worked out in a while, etc) so that we could take our personal touch and customer service we offer to the next level.

Avantages :

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

Inconvénients :

I would like to have the ability to be able to set the cancellation date in advance for our monthly draft members. We have a 30 day cancellation policy and if the membership isn't active for the next month, then we have to wait until the pending membership is active before we can cancel it. It makes for extra work and reminders. Also, we recently increased our pricing. This was a very time consuming in setting up the monthly memberships and has had an impact on the memberships whose accounts had been frozen.

The Most Comprehensive and Accommodating Browser/Portal Based Software Solution for Any Size Gym

Commentaires : The Washington City Community Center in Washington City, Utah has been with EZ Facility since 2008 and have been consistently impressed by its abilities and functionality. It is an incredible system that has made me feel, as and operations manager over a 110,000 sq. ft facility, always in control and on top of my facility. In this industry those are feelings that are hard to come by. In particular, EZ Facility Software in completely portal based...That means I need no special computer servers or updating schedules for software because all a facility needs to run EZ Facility is a internet browser. No need to run PCs or Macs only, just open your browser and log in! We are a Macintosh City ONLY and EZ Facility runs flawlessly with Safari or Google Chrome. To all those on EZ's team, you do an incredible job and I appreciate your excellent customer service.
Sincerely,
Aaron Olsen
Operations Manger
Washington City Community Center
Washington City, Utah

Avantages :

Browser/Portal/Cloud Computing- The software is not loaded on a computer or a server. You log on by simply connecting to the internet, opening your browser and logging on to EZFacility.com. All the different components of the software are fully integrated with one another. Employee Time Clock, Facility Schedule/Online Schedules, Customer Liability Waivers, Point of Sale Register Modules, Program/Group/Sport Registration and Online Registations, Facility Reservation System, Membership Sales and Tracking, Membership Check-in, Equipment Rental, Attendance, Client Information, and Financial Reports. More specifically, the financial reporting is unmatched, in that it allows the facility to extract and export any amount or detail of data that is desired. The Management Dashboard in particular allows the administrator to stay in control at all times my monitoring each of the many variables affecting the facilites income. From there, trends can easily be established and planed on.

Inconvénients :

I would like to see more integration with Smart Phones with EZ Facility. Currently I can use EZ Facility with my Iphone, however, there remains room for the developers to optimize a mobile version of the software. I believe it is in development; however, it would be nice to have seen that sooner.

They have all the tools available, but the functionality still needs improvment.

Commentaires : Great training and support.

Avantages :

They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). Thjey are constantly looking for addition ideas to make things better for the customer.

Inconvénients :

The software is extremely picky. I have to provide all my customers a list of things they need to do in order to get the software to work for them. They can't use safari, internet explore, microsoft edge...it has to be Chrome. Most new clients end up calling in asking me why they can't create an account or book a session; so then I have to run through this list with them. I have had people say this is too complicated. They really need to get the software setup to run regardless of who is using it. I NEED my customers to be able to just sign up when they visit my site...not call in asking me whats wrong with my site. I would prefer they put a halt to the extra "add on" service research availabe and focus on making the software work for everyone regardles of what browser or internet devise they are using.

Great for a gym business

Commentaires : I think this best solved the need to check in members and guests easily, and orderly.

Avantages :

I liked how easy this software helps in registering new members. It was easy to designate between members and just day visitors, as well as tracking needed documents in order to participate. The facility I used it in hired a number of high school students to maneg the front desk, and there was never a problem mentoring others on it.

Inconvénients :

I didn't have too many problems in working with EZ Facility. My role within the business I used it in was limited to custoimer interface, and for that I rarely had difficulties using it.

Overall it has been positive. Most issues are resolved in a timely manner.

Commentaires : The majority of our needs in one piece of software

Avantages :

It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

Inconvénients :

Would love to see automatic emailing of a receipt upon the completion of a transaction. Issues that do arise tend to be repetitive ones.

I am in disbelief.

Commentaires : Aggravating, depressing, waste of time, damage to business

Avantages :

I can NOT think of any! They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true.

Inconvénients :

They claim they have been in business for years and that the software is "cutting edge" yet after I had been told things and PAID for the service I discovered a lot of things were simply not true. You want an email notification when someone uses a form? That requires a special ticket request. You want a drop down menu with multiple selections? NOPE, they do not and CAN NOT offer that, on their "cutting edge" software! The absolute WORST is they told me AFTER I PAID that people can not use the forms from their cell phones. Yes! In 2024 they have a product that is not compatible with cell phones!!!! I am in disbelief. Can they possibly be serious? Can any legitimate business really think they can operate like this? I tried several times to give them a chance. At some point you have to cut your losses

Fabulous software...easy to use, great customer support, and very functional!

Avantages :

No backups! The fact that EZFacility keep upgrading (updating) and adding new functionality that makes for a very professional, easy to use software vehicle!

Inconvénients :

The membership component. It isn't very editable and probably your least updated area of the software. For that reason it's our least liked part of EZFacility.

Testland Hub review

Commentaires : Brilliant. The system itself, I cannot fault. The customer service has also been excellent. Any question or queries I've had have been fully answered straight away.

Avantages :

The speed and ease of getting customers enrolled on the system.

Inconvénients :

There is very little I don't like about the system now that we are fully set up. There were always going to be small details that needed to be fixed to ensure the system is fully suited for our organisation. With instant help with these adjustments there was never any issues with this. I would recommend this system to anyone thinking of using this for a community hub / leisure center.

The training makes the product very easy to set up and use.

Avantages :

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

Inconvénients :

If you don't remember the process to set something up, it's is a challenge to figure it out. The system could be more intuitive.

Sports TC

Commentaires : Happy

Avantages :

Bookings management and online payments.

Inconvénients :

We have several applications we don't use. You shouod offer a smaller package at less cost to small operations as us.

good program

Commentaires : EZ facility has been a good system for us for about 10 years now. Very functional and easy to use. Thanks.

Avantages :

scheduling is easy to use

Inconvénients :

no app. its very hard to use on your phone.

Great team and software at EZ Facility! They know their stuff! Customer Support #1

Commentaires : It has transformed our business and we are doing more online transactions than ever before with best in class Customer Service.

Avantages :

Their EZ Facility TMS/TCMS is easy to use, their Customer Support is the best I have seen for a SaaS company and the platform is always up.

Inconvénients :

For any rental type of client's, there should be greater flexibility in the customized feature set. We could do so much more if it was further built out. i.e. charging our client's different rates for different times of the day.

I have been using EZ Facility for 5 1/2 years and have been happy with the software and upgrades.

Commentaires : Organizational skills, reports, easily accessed by Staff.

Avantages :

The simplicity of the software and the phone call or email away from assistance. Inserting Groups, rentals and revenue aspects are easily created.

Inconvénients :

I feel EZ Facility is set up for more a Personal Training as the primary concern. Our Facilities could benefit at concentrating more on membership base and groups. Please develop a one touch roster for all Groups not run out of EZ League. (Class Rosters)

Gym review

Avantages :

Giving my clients a reminder about their sessions

Inconvénients :

Needs to remind clients when they have to pay again.

EZ Facility is limited only by my ability to learn the features!

Commentaires : Live scheduling and easy invoicing are the two main benefits!

Avantages :

I like that I can schedule, invoice and email so easily. I love the auto pay option for my monthly Table Tennis members! Customer support has always come through for me - no matter how often I call!

Inconvénients :

I cannot add multiple reservations to the same already created invoice. I have to add them one at a time. Could not figure out EZ Leagues.