Avis clients sur HotSchedules

Logiciel de planification

Avantages :

Pour une commercialisation crédible, ce logiciel est conçu pour les hôtels, les restaurants, et les dirigeants de commerce de détail pour réduire le temps d'administration. Il est conçu dans une intention d'améliorer la rentabilité et permettre aux employés de réglementer les horaires d'une planification et de bien préciser la démande d'outils de communication. Grâce à ce logiciel les employés communiquent facilement

Inconvénients :

Pas d'inconvénients trouvés à ce logiciel.

Much better then paper schedule

Commentaires : Very positive experience. Made my schedule less chaotic and gives me options to control my work days and days off much better without having to deal with manger directly lol

Avantages :

Having a restaurant job means cheotic schedule. It's never the same. Impossible to keep up with and memorize. My last job had hot schedules but my new job doesn't:/ it's a nightmare without it. I miss it so much. It is so convenient to pick up and realise shifts whenever I please. No need to call or txt my co workers. Everything is done thru the app. App is not free but cheap and worth every single penny. I love that I can request days off and my ability. Super convenient. You have to wait for manager to approve or not of your request. I can see who my co workers will be for the shift. I can see all phone numbers and emails of my co workers. Every restaurant should have this app. It's very easy as well so even my 70 year old co worker knows how to use it. Very well done .

Inconvénients :

Sometimes I get loged out and have trouble logging back in. It froze few times. Could use more color and some fun options like emoji me lol make work schedule more fun

Great tool to schedule your employees

Commentaires : Using for 7 years and if they would not keep changing the format I could say I love it. Anyhow it is great app for managers, easy quick access to employees list, phone numbers, emails and etc.

Avantages :

I'm doing schedules for my employees weekly and this app has few great features. Coping, modifying and automatically feeling schedules are only few of them.

Inconvénients :

Constantly changing the format. Right after I'm used to one they changing it again.

Could be better

Avantages :

I like that I can see who’s working that day and that it can sync to my calendar

Inconvénients :

It runs super slow on my iPhone it’s takes forever for it to load

Useful and practical

Avantages :

The customizable job titles and departments make it flexible and easy to schedule all areas of the business.

Inconvénients :

It can be slow to load. This can be problematic in a fast paced business.

Hotschedules is so easy to use

Avantages :

Hotschedules changed the restaurant industry when it came out. I have worked in the industry for over 10 years, so when this software came out. It really changed the industry. Before we would have to wait for a photo of our schedules and sometimes we would miss our shifts or getting our shifts covered was so difficult. When hotschedules came out , you never wondered when your shift was. You are reminded when you have a shift and if you need a shift covered you simply post it up. It is a secure way to have everyone feel accountable and be accountable for work.

Inconvénients :

The only thing I had a trouble with when I first started using hotschedules was understanding how to update my availability for work but once someone showed me its a no brainer.

Powerful

Commentaires : I miss using it in many respects, it feels very HR orientated which I enjoyed - I don't miss the slow and clunky loading and saving of data though.

Avantages :

A lot of really useful templates in terms of recording personnel records, plus a lot of really powerful automation ie. sick pay and holiday calculation - employee checklists etc - The payroll integration was excellent also.

Inconvénients :

unfortunately we found it to be very slow and glitchy, often having to refresh the webpage, or being unable to load properly.

Disappointed with HotSchedules

Commentaires : We are not using HotSchedules and the overall experience has been horrible. Basically as soon as I signed the contract they have my money and didn't care if we were not happy with the product. The UI is outdated and cumbersome, with options tucked away in various places in the program that were not readily apparent. Team members have to pay for the mobile app on top of the monthly subscription fee, which is not standard in other scheduling programs.

Avantages :

Management "Red Book" log Logging of Employee and Store incidents/issues.

Inconvénients :

Cumbersome and non-intuitive UI Poor employee sharing between locations Weather Widget did not function in Canada as promised Training/Learning Center feature was not included in cost of Hotschedules as promised. When I had issue to be addressed, I was ignored by their staff for months until I stopped paying. We were not allowed to cancel the contract as promised by our sales person. The program is centered on the desk top program with the mobile app being an after thought.

Great for scheduling staff in the restaurant industry

Commentaires : I used this app to schedule a full restaurant staff including FOH BOH and Managers. This tool is incredible useful and negates the need to figure out scheduling most weeks. All employees can submit their availability and I can schedule them badsed off of this availability without thinking to check because it bars me from scheudling people outside of their approved availability. No more scheduling issues!

Avantages :

Intuitive User interface Easy to add new users Great scheduling utility incredible for contacting staff on a large scale Has a mobile app that users can use

Inconvénients :

The mobile app costs money so most of my staff refuses to download this app which sends them push notifications in the event I need to contact them all. I believe that since we are already paying to use the software this app should be free to download. Without a login the application is useless so the fact you need to pay to download the app is very ridiculous.

All in one scheduler and social exchange

Avantages :

Users can be grouped into categories based on department, allowing for effective communication without clutter. Also users' title and contact information is kept in a master directory readily available to other users. Another great feature is push notifications regarding company announcements, published schedules, and schedule changes. No need to constantly check the app for changes.

Inconvénients :

There is no free version of the app, which could be problematic for some employees. Although not expensive, some users don't like to pay for an app to view their schedule.

HotSchedules made life easier

Avantages :

I used this software when I worked at Cheddars Scratch Kitchen as a server, made it much easier to keep up with my schedule and trade,drop,or pick up shifts. And really easy to use and understand!

Inconvénients :

Sometimes there was a bit of a time delay on the app that made me to late to drop or pick up shifts but only sometimes.

HotSchedules Review

Commentaires : overall hot schedules has been extremely effective in my experience with it and i highly recommend it

Avantages :

hot schedules is used by all restaurant jobs i have had and is extremely easy to use and navigate. switching shifts or putting in for time off is very easy, and messages can be sent to management directly from the app which is extremely helpful!

Inconvénients :

while the messaging is extremely helpful it sometimes will not send notifications when one is received, however you can find alternate contact info within the app so they can still be contacted outside of the app if necessary!

The Software That Changed Scheduling

Commentaires : HotSchedules is so much more than just a mere scheduling software for companies. It is a way to empower your employees by giving them the ability to switch their shifts around in the event that something happens abruptly in life and you can’t help but miss a shift. It has eliminated the anxious feeling you get wondering if the person you asked to cover your shift is going to follow through or not by opening the shift up to all employees to pick up for themselves if it fits their schedules.

Avantages :

This software was game changing from the very first moment I used it in the restaurant industry. In the past, I had found myself in situations at work where I had thought I had another teammate’s spoken word that they would switch shifts with me and that would be enough to clear my name in the event that something went wrong and they didn’t end up showing up. Little did I know that would not be the case and I am going to be held responsible instead of getting into a petty battle of he/said she/said with my coworker. Enter HotSchedules, a software aimed at eliminating that prospect from happening in your workplace again. Not only does this software put the power of controlling your schedule if you have a last minute emergency, it also carries that message of the switching of shifts to the highest form of management. It’s an intuitive and life changing software that I wish every company would implement for its employees.

Inconvénients :

I honestly am trying to rack my brain for anything I felt was negative throughout my experience using HotSchedules and I can truthfully say that not once did this software let me down. People picked up shifts because they actually wanted the extra work and it eliminates the need to single out a coworker and put the pressure on them and opens the shift up for the possibility of any team member to pick it up.

The Ease of Hotschedules

Commentaires : Overall has been a wonderful scheduling format for a large staff. It is used every day, regularly, by all staff members from executive to employee. Would recommend to any business owner, as it saves time with many different features provided.

Avantages :

The mobile app is very user friendly, with it being easy to navigate for all individuals that are tech savvy AND those who are not. The quick access of information, ability to contact employees, and daily use in operations allow for high volume and fast paced environments to continue to be productive without the day being hindered in time and productivity.

Inconvénients :

The updates on occasion can result in removal of features that can sometimes be very helpful after being regularly used. Would like to see a communication piece from Hotschedules asking about latest updates and whether they are well liked by users.

Hotschedules for restaurants

Commentaires : Great software. Not sure about the business model, we eventually paid more for a different software that has better customer service for issues.

Avantages :

Hotschedules was our go-to scheduling software for years in multiple restaurants, even as many more options came on the market. It was easy to use as a manager/scheduler & also for our staff

Inconvénients :

Hotschedules customer service was not quick to address issues but The price kept going up even as fixes weren’t betting put in place.

HotSchedules for restaurant scheduling

Avantages :

I like the ease of this app and how simple it is to use.

Inconvénients :

I don't have any issue with this app. I've enjoyed it

Good Scheduler

Commentaires : Overall its very good. I don't have much issue with it, but the UI could be definitely be better.

Avantages :

Hotschedules won our business by having the best Aloha POS integration of all the companies we spoke with. Employees that are added to our system are automatically synced with Hotschedules so you can quickly begin adding them to the schedule. The integration also allows us to restrict employees from clocking in too early or late with saves labor and allows you to quickly identify the less punctual employees. Finally, the integration also pulls historical sales data from our POS and uses it to establish a good sales forecast that you can use to budget your labor accurately.

Inconvénients :

The app and website are just not as intuitive and streamline as I would like. Previously we had used PeopleMatter schedule, which had a much less cluttered and more user friendly interface. Hotschedules also starts to think it knows how to schedule better than the manager and will start adding "House Shifts" to your schedule that employees can pick up, which frustrates me when I really don't need that shift covered.

General Manager and partner

Commentaires : It is very difficult to get responses from customer support. It will take a day and up to 3 to hear anything back and that is in several different support groups. Also, the fact that you get shuffled from one type of support to another is quite frustrating. When you start you have 1 person that owns the majority of the experience.She was great! But once you get passed on to customer support it feels like you are lost. I also have an issue with the scheduling functionality. It is impossible to view an entire day of a schedule either in the schedule or the template. There used to be a button at the top of the schedule that allowed you to see the entire day, who was scheduled in each station, all at a glance. The new functionality makes it incredibly difficult to manage the level of staff on a shift.

Avantages :

The logbook feature, the advanced floor maps (which are an additional cost..), and the messaging feature.

Inconvénients :

Again the scheduling software is not very user friendly. Clearly there were some adjustments made that helped with writing a schedule, but not being able to view it as easily is frustrating.

Extremely helpful!

Commentaires : I would highly recommend. It is easy to set up and is user friendly for all ages. Since it helps with scheduling, dropping shifts and picking up shifts, our Managers are able to focus more of their time on other aspects of the business.

Avantages :

The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week. It used to take use 5 hours to do the schedule and now it takes us 1 hour. A huge lifesaver!

Inconvénients :

The look of the software feels a tad outdate. Though that is not a huge deal, it tends to have unnecessary pop-ups or "menu" buttons. However, not enough of a con to ever have me consider using a different product.

HotSchedules Review

Commentaires : It was good experience. I was able to see when I was working and who was going to work with me. I was able to see the messages that the manager put out. I was able to respond the messages, if need be.

Avantages :

I had to have this software when I worked at a restaurant. It was pretty simple and easy to use. Once the manager had posted the schedule, you could see who was working and what shift it was. If there was an open shift, you could grab it and see if it would get approved. You could also switch shifts with someone, if the managers approved it. Message came in and were easy to read.

Inconvénients :

I did not really have any issues with this software. I had to have it and it worked fine with my phone. I was a bit mad that I had to pay for it, but I understood why.

Great Features

Commentaires : It's been very useful and helpful in managing scheduling. The pros definitely outweigh the cons!

Avantages :

We use HotSchedules mainly for scheduling and messaging the team (direct messages, broadcasts). The scheduling features are great - we especially love that team members can swap and pick up shifts on their own, that saves us a lot of time. And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

Inconvénients :

The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating. This can lead to some frustration.

Easy

Commentaires : Overall it's a great scheduling platform for all. Very easy to use and it's great for communicating with employees as well as logging disciplinary issues.

Avantages :

The best thing about this product is the ease of use. It's easy for managers and also for our employees. They give you step by step instructions on how to first create your account and utilization from there moving forward.

Inconvénients :

The worst thing about this product is customer service. It can be very hard to get ahold of someone and it takes days if not weeks for service tickets to be received.

Not so stressful scheduling

Commentaires : Everything is in one spot which makes my day a little easier and my desk less cluttered. Easy to address questions and concerns from employee's.

Avantages :

This app makes it very easy to check your schedule at anytime. Makes requesting time off or switching a shift with another employee easy as well. Far from time consuming and easy navigation around the app. Your schedule is with you where ever you go!

Inconvénients :

Having to pay $2.99 for the app is pretty much everyone's only dislike about this app.

App for my work schedule

Commentaires : Love this app and have used it with my job at Chilis and Buffalo Wild Wings and Bagger Daves.

Avantages :

The fact I can access my schedule for work whenever I need to. And I don't have to remember all the shifts I am scheduled.

Inconvénients :

How messages sent or recieved don't recieve notifications for it. WIsh I would get a alert when someone sends me a message or notification on tab showing I have a message.

Shift Swap Simple

Commentaires : Overall, every restaurant should seriously look into an app like HotSchedules. It saves time and stress on all, avoiding hand written notes that get lost.

Avantages :

Hotschedules was introduced to the restaurant a few years ago, and it saved so much stress! Employees were able to switch shifts, request time off, and view schedules so easily!!

Inconvénients :

The only con is user error or awaiting on a manager to accept the requests that are sent in. If they are not in the office, they cannot see the requests to accept or deny resulting in the employee calling to confirm the action requested.