Avis clients sur Waystar

Waystar (Formerly Zirmed)

Commentaires : Before we got Waystar (Zirmed), we would either submit the claims on paper (which is hard to track) or through the payers provider portal. We would need to maintain a dozen or so username and password for various websites. You would need to sign up for a lot of websites. With Waystar, all you need is one username and password. You can electronically submit claims to various payers with one click. Waystar will scrub the claim to see if there are any front end rejections. If the payer rejects the claim, you can correct it within Waystar without having to go back to the EMR and correct it. You can track your claims within Waystar. You can download an excel spreadsheet with the information you need.

Avantages :

You have the ability to correct claims that get rejected by the insurance company. Waystar will scrub your claims even before they sent it off you the insurance company. The layout is very user-friendly and straight forward. If the Payer allows it, remittance advice can be downloaded and uploaded to the EHR software. Claims can be copied if you have to enter them manually. YOu don't need to reenter the whole patient information over and over again.

Inconvénients :

You'll need to call in order to add a child account. The claims status should be updated if the claim has been paid. Right now, the last status you'll get us if the claim is recieved by the Payer.

Great product for a great value

Commentaires : We started with Zirmed and transitioned to Waystar. It was flawless. It's easy to use. The value is excellent. They have a huge list of insurances OR you can have them send a paper claim. We were working with an older (outdated, frankly) practice management software and Waystar worked with us so we could still upload claims. Editing rejected claims is very easy. There are also Premium products you can buy if you would like to streamline your RCM such as code look up and insurance verification.

Avantages :

It is very user friendly. Their customer service has always been very responsive.

Inconvénients :

Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

Too Many Hidden Fees

Commentaires : I canceled my contract with them, and they would not allow me to cancel and I had to ride it out until the end and pay all their hidden fees. This is ridiculous and a mistake signing up with them. Our payment processing with them got very expensive because they did not have a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product. I ended up switching to a different credit card processing company that gave a rate that is 15% less than their processing rate, they don't charge a monthly fee, they don't have a contract, and they don't have any hidden fees. So having to ride out this contract and using the new company to process my credit card transactions will save me more money than if I use them until the end of my contract. Lesson learned.

Avantages :

The payments for the patients were listed and you can access it anytime to verify payments.

Inconvénients :

All the hidden fees and it got expensive with them not having a chip reader for the credit card transactions. They have a magnetic stripe credit card swipe that you can buy for $99 that doesn't work 90% of the time, so we ended having to manually key in each transaction which causes the processing fees to be much higher and on top of that we had to pay them a monthly fee to use their product.

Great customer service and sales team.

Commentaires : efficient claims processing, denials management, great reports with comparrisons to others in the same industry.

Avantages :

Their customer service lives up to the 3 ring rule. Customer service are very pleasant and helpful on the phone. If your question is beyond that department they listen to all of your questions or concerns and directly transfer you to the right person/department to help with your needs. I am been very happy with their live training. The videos for additional tools and training are very specific you are able to accomplish what you need to learn. I have found the sales team to be very accommodating when renewing products. I have found their fees for the credit card /Payleap to be the best prices out there.

Inconvénients :

Not able to interface payments directly in to our EMR software. I know they have plans to eventually make this happen. I am hoping it will be soon.

6 Years of Use-Happy Customer

Commentaires : We were a fairly small practice when we started with Navicure (8 physicians) and grew to almost 30 providers. Navicure worked great even as we grew.

Avantages :

The messaging system you can use for issues/questions is usually responded to pretty quickly, reps are nice via telephone also. Easy system, user friendly. Didn't require much training. it gives you the option to correct claims directly in Navicure, or cancel and resend from your billing system. Printable reports when needed, easy sorting.

Inconvénients :

There aren't really any I recall, but it would have been very nice to have two way communication (meaning the changes made in Navicure would be sent back to the billing system). For this reason we chose to cancel the claims and correct them in the billing system to avoid the possibility of forgetting to update in the billing system after it was done in Navicure.

Great resource

Commentaires : Overall Waystar has been invaluable to our company. It's a one stop shop for us for claims and payments.

Avantages :

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

Inconvénients :

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.

Waystar works

Commentaires : very happy with this program - I am not the daily user of it, but our coder and biller likes it.

Avantages :

is an accurate program that integrates with our very difficult operating system, allowing easy claims processing, monitoring and corrections or resubmissions as needed

Inconvénients :

Overall we are very pleased with Waystar - it is cost effective and works well with our billing program Allscripts, the only negative per say is that not all payors are included so a second system for insurance verification is needed at times or for claims submissions.

Poor customer support

Commentaires : We switched our EMR system and when asked to port our account no one seems to have any quick resolution. We are going on the second month unable to bill and access our account. Customer service will promise to call and don't. And when you answer their questions of preference to your account nothing is done until you call again. And no one can help you except for the first person that started the case. And it's a complete run around of no one being able to communicate. They instruct you to do something and then another person says you can't do it. Then tells you they need sales to call you back to get it set up and no one calls. Just a simple answer of how much and what is needed to port your account will be like building a house from scratch! Maybe they've gotten too big that they've hired techs and customer service that are not trained in their own product.

Avantages :

comprehensive payer list and easy function

Inconvénients :

extremely poor and slow customer service.

Great Product

Commentaires : Waystar has helped to bundle processes into one solution. Ins verification, Claims, and patient statements are all in one system.

Avantages :

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Inconvénients :

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

Clearinghouse used for Hospice & HomeHealth billing for 6 years

Commentaires : I don't have as much daily use of the software as I used to; but I would recommend it.

Avantages :

I've used Waystar just about 6 years (since it was Zirmed). Navigation of the software is pretty cut & dry. I was billing only hospice Medicare when I was introduced to this product, but started home health billing as well as private insurance payers as well. I prefer the original format of the rejected claims page, but understand the need for more search parameters. Maybe that makes me "old school". When our office was setting up new information in the software, support was always available and very helpful. I'm not sure how often this happens, but I even had the direct cell phone line of the gentleman helping get us up and running. He never complained once about our calls.

Inconvénients :

The update to the rejected claims dashboard a couple of years ago. I've gotten used to it but still think the original functionality was better. I used the "show me the original format" button until the day they required all users to update.

Best Software for Medicare Billing for Home Health

Commentaires : Overall, Waystar is an excellent tool for Medicare and non Medicare Billing, user friendly and very dynamic. It helps billers stay organized and on top of timely filing issues.

Avantages :

what I like most about this software is their ability to manually entering claims daily. While other clearing houses take 48 to 72 hours to process claims, Waystar does so daily and within a few minutes. This feature assures the user that their claims will be billed in a time sensitive way. It is simple to use to run insurance verification, making the software useful not only to the billers, but also to other departments like Intake, and Authorizations. It has a lot of options to run Revenue Cycle reports, and it has improved our collections tremendously.

Inconvénients :

The only negative aspect that I see is that lately their customer support is lacking resources. A few months ago, we were able to get someone to help over the phone after a few minutes of hold, and lately, their call hold time exceeds 45 minutes to an hour sometimes. Their customer service through email option, even though is very efficient, it takes a couple of days to receive an answer back, and some issues need to be resolved faster than that.

Waystar Customer Service / Value for the money

Avantages :

You have the ability to correct claims that reject by the insurance company. Waystar also provides "scrubbing" for the electronic claims and sends back "Waystar level rejections" so that edits can be made before claims transmit to the payer source. The layout is very user-friendly and straightforward.

Inconvénients :

Customer service is very poor. There is a failure to fix problems in a timely manner. Each customer service team (claims solution, remit solution, patient statements, credit cards, client billing, etc.) clearly lacks the initiative to set a higher standard of customer service which allows critical issues and problems to go unresolved for unreasonable lengths of time.

Software Review

Commentaires : We have used other platforms in the past; we made the switch to eSolutions and since then we have not entertained the possibility of any other platform. We appreciate our account and customer service representatives for providing the support we need, when we need it!

Avantages :

The interface is functional and easy to use; real-time responses and updates readily available within several of the modules within the Enterprise Package.

Inconvénients :

A fluid flow of information from one module to another seems to be lacking; for example ClaimRemedi/Polaris doesn't integrate with File Transfer Service. These two modules should be merged. Claims should be submitted from one module for any payer and remittances should be accessible in one module as well.

Good but Problems

Commentaires : If it wasn't for the claims processing delays, I would say that Waystar is wonderful. Everything else about it is very good.

Avantages :

Waystar has a nice interface and is fairly user friendly. Many features makes claim processing quite efficient, and is very easy to use. Claim scrubbing is good.

Inconvénients :

Claims processing delays are way too frequent. Especially during the first part of the month when many are billing. But these delays can and do happen all through the month. When I say processing delays, I mean it may take 30 or more minutes to process one claim! I process a high volume of claims, and these delays really make me less efficient in my job.

BEWARE of WAYSTAR and their Poor Customer Serivce

Commentaires : The customer service is tier biggest flaw in my opinion. They do not call customers back. Any accounting or credit issues did not get resolved based on my experience. They are truly in for the all mightly dollar and lock you in to long termination agreements.

Avantages :

There wasn't much I did like. The company I was using was purchased by waystar. Once waystar took over, quality went way down.

Inconvénients :

The features provided by the clearing house they acquired did not function as they did before and the ones that did performed at a lessor accuracy.

I have had great support from credentialing to claim submission.

Commentaires : Clean claim submissions. The transitions to 5010 and ICD10 went very smooth.

Avantages :

The ease of uploading claims and downloading ERA's. The ability to drill into claim rejections to find out where in the process the claim was denied and why.

Inconvénients :

Trying to determine if I'm choosing the correct payer from the drop down list. It would help to have a claims address attached to help reduce questions. Payer list sorting is a bit slow. It would help to be able to choose the beginning name letter to go to a group more quickly.

waystar review

Commentaires : The benefit for using the software is that it is very informative and very easy to read and use.

Avantages :

The software is easy to maneuver through. I can easily find results for claims that have been submitted. Such as received date and time.

Inconvénients :

I have no dislike about the software. When there are issues with the software we are immediately notified. When payors cancel service with the software we are immediately notified.

Waystar is amazing!

Commentaires : Overall we're very happy with the software and would recommend.

Avantages :

The process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable

Inconvénients :

Some of the graphs are difficult to use but I didn't go through the entire training on that so that is on me.

I have always had outstanding customer support and the ease of use is very helpful.

Commentaires : It has made the ease of electronic billing very simple and helpful. We went from paper billing and this software could not be anymore user friendly.

Avantages :

It is extremely easy to navigate and the statistical information is important to us as a practice. We report to a board that requests this information monthly and it is as simple as pulling up Navicure.

Inconvénients :

Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.

Waystar's Claims Resolution Option Saves a Biller's Headache

Avantages :

Other than the integration capabilities with our pm software, Waystar has a unique capability that allows users to resubmit rejected claims via the software. This saves a huge amount of time and minimizes errors by resolving claims issues directly via Waystar.

Inconvénients :

I have no complaints. I recommend Waystar to all clinical practices.

Don't know where we would be without this!

Avantages :

Very easy to use and there are always webinars to get you started and to use as refreshers. I'm certain our outstanding aging would be much higher without this package. I don't know what we would do without it.

Inconvénients :

Some things that were not so user-friendly has gotten better, so nothing I really don't like about this software. They are always changing and improving.

Great EDI Product!

Commentaires : We have been using multiple modules of the product since 2010. We have reviewed and tested many other competing products over the years, that promise the same functionality for a lower price, but when it comes down to it none can compare!

Avantages :

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Inconvénients :

it is somewhat difficult to report on data for multiple locations at one time.

easy waystar

Commentaires : Waystar is great software to use. Sometimes it has transaction error, but that is okay.

Avantages :

patient's transaction and sending claim

Inconvénients :

Once I process statement, I cannot cancel. Sometimes I forgot to omit patient's statement and process everything but if I cancel whole batch, I cannot process again.

Claims/Remits/Tracking

Commentaires : My overall experience is generally very good

Avantages :

Very easy to use for submitting claims and receiving remits.

Inconvénients :

Signed up for the denial tracking but I am not finding it as useful as I thought I would.

Invaluable Tool

Commentaires : This software is a great tool to process claims and do claims corrections in the same place. Customer service is very helpful and knowledgeable for assistance when you need them.

Avantages :

What I like most is that the software is user friendly and easy to use.

Inconvénients :

There's really not anything I don't like about the software.