Avis clients sur NetDocuments

par NetDocuments

Note moyenne

  • Note globale
  • Facilité d'utilisation
  • Service client

En savoir plus sur NetDocuments

Pour les organisations et cabinets d'avocats à la recherche de fonctionnalités de gestion documentaire permanente et continue.

En savoir plus sur NetDocuments

22 avis affichés

Evan K.
Legal RSC Level 3 Engineer
Services et technologies de l'information, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 20/07/2021

"NetDocuments - Great Cloud based DMS"

Commentaires: Almost always positive. The search, storage and applications work. When they don't the support staff is usually friendly and knowledgeable

Avantages: The whole package exists in the cloud. It just works. Indexing Works. Importing Works. User Management Works. Very little can go wrong as they handle the infrastructure.

Inconvénients: When it does go wrong it can be time consuming to get it fixed. Often the issue requires a patch to their software which can take some time to get and implement from them

  • Source de l'avis 
  • Publié le 20/07/2021
Sue F.
Paralegal
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/08/2020

"NetDocuments Document Management"

Commentaires: Overall NetDocuments is a good app with good components. Sometimes a glitch happens and we need to get technical support, but then again, sometimes it is just operator error. Either way, they are helpful and get to the root of the problem.

Avantages: This is a document management system in the cloud that is very user friendly. it is easy to save documents and retrieve them. NetDocuments has various programs to work alongside the document management system - such as scanning documents and saving them just like a document you had just created, and ndMail, which is a program that quickly and easily save emails to your various files. Their support team is very good and easy to get ahold of.

Inconvénients: 3 or 4 times each year we need to update the app on our computers and its always a little scary and we all hate doing it. I wish they could just update their files and when we log in we would automatically be logging into the newest version.

  • Source de l'avis 
  • Publié le 06/08/2020
Zach B.
IT Manager
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 12/06/2018

"Could be great but falls short"

Avantages: The e-mail integration is awesome, when it works. We run into too many issues to where it loses a connection or fails to uploaded an e-mail.

Inconvénients: Each update makes the system slower and slower. Every time they update their website, a feature breaks and they have to go back and fix it. Hold times for tech support and times can be a little ridiculous.

  • Source de l'avis 
  • Publié le 12/06/2018
Matti M.
Attorney, Partner
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 29/04/2021

"Best document management system"

Avantages: NetDocuments is very intuitive for most employees. Has all of the core features of document management implemented very well. It is fully cloud based, so it takes off our mind all of the duties of archiving.

Inconvénients: Some flexibility is missing. Several features are not completely implemented, so they sort of work but require workarounds. They could take a key from the competition on several UI design choices.

  • Source de l'avis 
  • Publié le 29/04/2021
Breanne M.
Office Assistant
Cabinet d'avocats, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 05/05/2020

"Great way to securely share and store documents"

Commentaires: Our business has many people who all work together on the same projects and this has given us a way to conveniently keep every one up to date by providing updates to everyone almost immediately.

Avantages: This software makes it very convenient to keep all documents organized by user or client and has many features which can be used to ensure the security of the documents.

Inconvénients: The search feature can be difficult to figure out the verbiage to use, and if you are searching for a document that you have not been given access to it does not inform you of that, instead it just says “not found”

Réponse de l'éditeur

envoyé par NetDocuments le 07/05/2020

Thank you for your kind words and feedback! We are continually working to improve our product and have shared your feedback with our product teams. Please note that for security reasons expected by many customers, we intentionally do not disclose if a document exists if the searcher doesn't have access rights to view that document. Thank you for being a NetDocuments customer!

  • Source de l'avis 
  • Publié le 05/05/2020
Cyndy Y.
Legal Assistant
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 24/10/2019

"NetDocuments"

Commentaires: Overall, I like the software alot when it is working and Internet Explorer is working.

Avantages: We were able to set the matters up the way our paper files used to be organized, so it makes finding documents easier for us.

Inconvénients: it is Internet Explorer based and is not as compatible with anything else (i.e. FireFox, Google Chrome, etc.), so you lose some of the functions if you do not use Internet Explorer. However, Internet Explorer is no longer supported and is not stable. Also, when you have a problem and call customer service the wait is excessively long.

  • Source de l'avis 
  • Publié le 24/10/2019
Vinita M.
director
Développement et commerce international, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/09/2019

"NetDocuments-Ease to use"

Commentaires: As I am involved in international trade Legal services, I am able to use Netdocs to undertake efficient document management which can be undertaken through creating different folders, and managing those folders event remotely internationally.

Avantages: That it can be accessed from out of office, and very user friendly for document management, which in the legal services field is a must.

Inconvénients: The only con it has that it doe snot have an in-built features to compare different versions of the documents. We got to use another software app to do that.

  • Source de l'avis 
  • Publié le 12/09/2019
Utilisateur vérifié
ESI Litigation Paralegal
Cabinet d'avocats, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/03/2019

"Have to put your documents somewhere"

Commentaires: If you are looking for a reliable document management system that you can use with no infrastructure cost this is it. It can get pricing based on the use, but it is worth it in the long run.

Avantages: -The ability to track version control
-Share documents internally & externally
-Create folder structures to classify documents in addition to document types
-Remote access app
-Security

Inconvénients: -When there is a problem or sync issue, there isn't always a reason
-Speed sometimes (although this is more likely an internet speed issue)

  • Source de l'avis 
  • Publié le 26/03/2019
David M.
Director of Technology Services
Cabinet d'avocats, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 13/11/2017

"Powerful and reliable legal-centric document and email management tool"

Commentaires: Security and collaboration

Avantages: Powerful, cloud-based document management system helps our firm effectively store, create and categorize our documents and email. Collaboration tools allow us to easily share individual documents or even entire folders securely with our clients and experts.

Inconvénients: NetDocuments has made big strides in reliability and customer focus and these areas need to continue to be developed as they were not strong suits in years past.

  • Source de l'avis 
  • Publié le 13/11/2017
Katy T.
Payment Specialist
Services financiers, 10 000+ employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 08/07/2021

"A helpful file storage program"

Commentaires: A program that helps me securely manage my documents at work .

Avantages: The file organization is next-level .You can setup your folders in any way you want , add notes on files as needed or even link them to photos .Our email server gets overloaded easily and we regularly have to clear your inbox .I like that I can also use NetDocuments to store important ,older emails .

Inconvénients: Integration with other programs is lackluster .You cannot collaborate on files with other people ,except on designated areas. You cannot run multiple versions together and are stuck doing one thing at a time .

  • Source de l'avis 
  • Publié le 08/07/2021
Hannah K.
legal assistant
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 10/06/2020

"Well worth it"

Commentaires: Its a great platform that I would recommend to many businesses/friends.

Avantages: This is a great cloud based "filing cabinet" I use it just like you would use a paper file and it works great. Lots of search options if you are looking for a document. Easy to customize the workspace for how you want to use it. You can set up documents as versions, so each time someone makes changes they can save as a separate document so great way to preserve changes.

Inconvénients: Sometimes it has weird glitches, like email integration. But typically customer service is on ball to get it fixed quickly.

  • Source de l'avis 
  • Publié le 10/06/2020
Santosh B.
Database Administrator
Cabinet d'avocats, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 04/09/2019

"Net Documents - Review"

Commentaires: - it was overall an excellent experience working with NetDocuments

Avantages: - this software has many features available in which integrating with Salesforce and Drawloop apps are one of the key features
- the folder view, file managing is brilliantly handled
- the support is very helpful and supportive

Inconvénients: - the pricing can be reduced
- can improve more features and backend viewpoints

  • Source de l'avis 
  • Publié le 04/09/2019
Utilisateur vérifié
Project Manager
Télécommunications, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 05/12/2019

"NetDocuments"

Commentaires: Overall experience is great! I truly enjoy using this software.

Avantages: It’s a great tool for having a repository of documents. It makes keeping things organized easy. It’s a great collaboration tool.

Inconvénients: saving and deleting different versions of a document doesn’t work as well as it could. Other than occasional glitches, it’s great software.

  • Source de l'avis 
  • Publié le 05/12/2019
Cassandra B.
Attorney
Services juridiques, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/04/2021

"CB Review"

Avantages: Easy to open new matters and save documents. Integrates well with other programs.

Inconvénients: Software often freezes or is slow. Sometimes slows productivity.

  • Source de l'avis 
  • Publié le 06/04/2021
Utilisateur vérifié
General Counsel
Emballage et conteneurs, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 21/08/2020

"good product"

Avantages: easy integration with email and safe storage

Inconvénients: searching for documents and emails could be easier

  • Source de l'avis 
  • Publié le 21/08/2020
Sophie V.
Business assistant
Services juridiques, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/05/2019

"Great product"

Avantages: Easy to use, lots of features, great support a phone call away

Inconvénients: Some answers can't be found on the support pages but they're just a phone call away anyway

  • Source de l'avis 
  • Publié le 29/05/2019
Michal L.
Assistant
Cabinet d'avocats, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/02/2017

"NetDocuments: Better Features, Better UI"

Commentaires: We needed a document management solution a couple of years ago that would allow us to find old, editable text documents in multiple ways, since our legacy practice management software made it impossible to find documents unless you already knew which file they were in. The key NetDocuments feature is in-document text search. We can now search for documents using a key phrase in the document itself, rather than needing a title or tags. If you have a good title and tags, documents are that much easier to find.

Avantages: In-document text search, easy UI, competitive pricing

  • Source de l'avis 
  • Publié le 06/02/2017
Utilisateur vérifié
Senior Human Resources Manager
501-1 000 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 09/11/2017

"Solid Cloud Document Offering"

Avantages: We use NetDocuments to share and send documents securely with other companies. It is a pretty straightforward and easy-to-use offering. Because of this, it has been good to work with and easy to get others to get up to speed with it.

  • Source de l'avis 
  • Publié le 09/11/2017
Utilisateur vérifié
Software Engineer
Logiciels, 1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Publié le 08/02/2019

"Net Documents - Only meant for about 5 users"

Avantages: The search functionality with wild card matching it really nice for developers/people who know regex.
It had integrated MS office to view without opening the document

Inconvénients: It was horrendously slow. We have about 40 users and imported documents from another document management service. It was much much slower to search and the way it searches was really bad

  • Source de l'avis 
  • Publié le 08/02/2019
Utilisateur vérifié
Helpdesk Analyst
Cabinet d'avocats, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 12/12/2018

"Netdocuments"

Commentaires: Shareholder wanted a cloud base system. We are still working through the bugs and hope with new versions coming out it will be able to integrate better with office options.

Avantages: It's a cloud base system and for the price it was the best one out there for our small firm. Having a customizable home page is easy to access active client work.

Inconvénients: Downloads are slow and the checking in documents automatically is only working have the time. We have to do a lot of check in manually.

  • Source de l'avis 
  • Publié le 12/12/2018
Leah S.
Services juridiques
Temps d'utilisation du produit: plus d'un an
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
    Sans note
  • Support client
  • Rapport qualité-prix
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : GetApp
  • Publié le 14/08/2015
  • Source de l'avis 
  • Source : GetApp
  • Publié le 14/08/2015
Audrey O.
paralegal
Immobilier, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
  • Facilité d'utilisation
  • Fonctionnalités
  • Support client
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 15/01/2019

"Not completely sold on it yet"

Commentaires: So far, my experience has been ok, but I am not sold on this software just yet.

Avantages: Indexing documents into categories has helped narrow down searches better.

Inconvénients: It's a bit slow in retrieving documents, and it can be difficult to navigate on occasion.

  • Source de l'avis 
  • Publié le 15/01/2019