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Exym is a behavioral health EHR that is easy-to-use and empowers clinicians to do the work that matters.
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Jennifer L.
Exym Experience
Commentaires : Exym has changed our agency for the better. Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients. Clinicians have more time to focus on the clients and less time is spent looking for charts, paperwork, etc. I am confident that our unique challenges can come to a resolution.
Avantages :
Ease of use, even for those with limited computer experience. Able to find everything within a client's chart at once. The ability to capture live client signatures. Clinicians can use Exym from home which made working from home during Covid simple and we had no down time. Our clients had a continuum of care with no interruptions. All forms can be customized and building forms is simple and can be done quickly. Forms can be tailored for supervisor review, QA review, ,etc.
Inconvénients :
Integration was not difficult. We have been customers since 2012 so it is difficult to remember what our agency looked like without Exym. Watching Exym grow has created some challenges. Customer service and the support desk is not as responsive as they once were. At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.
Kristine S.
Outstanding customer service and great product!
Commentaires : Our experience has been seamless and excellent. There has been ZERO downtime with the system and Exym is constantly making upgrades on a weekly basis in response to feedback they receive from its customers. They truly care about their customers and the work that we do! I have no regrets choosing Exym as the electronic health record system for our large organization.
Avantages :
The customer service you receive from Exym is outstanding! They are incredibly accommodating and highly responsive. They value customer service - this is not the same with so many other platforms/software companies. They go through extraordinary measures to obtain frequent feedback and apply it toward feature upgrades on a weekly basis. Also, the system was intuitive to configure before implementation and easy to train to! It is user-friendly and many steps above our previous system.
Inconvénients :
The treatment plan functionality can be cumbersome, but no system can be perfect. Also, the forms built within are not the prettiest when printed out on paper, but I know they are working toward making modifications to improve this. They seem to strive toward perfection, which is all one can ask for!
