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Avantages :

Good performance for remote work. Integrated well with the system.

Inconvénients :

Does work a little slower than if you were not remotely logined. Some of the features of program are more difficult to use on a Mac.

LogMeIn Pro - Notes

Note moyenne

Facilité d'utilisation
4,3
Service client
4,0
Fonctionnalités
4,4
Rapport qualité-prix
3,7

Probabilité de recommander le produit

7,7/10

LogMeIn Pro a reçu une note globale de 4,4 étoiles sur 5 d'après 165 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (165)

Carlos
Carlos
RPA Developer (Brésil)
Utilisateur LinkedIn vérifié
Produits chimiques, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LogMeIn Pro is exceptional remote access software.

5,0 il y a 2 ans

Commentaires : The LogMeIn Pro software has been used for over 2 years by myself and the IT team for remote access to work computers. We used it a lot during the COVID pandemic to access shared intranet folders and documents. The interface is fluid, clean and very pleasant to use for a long time.

Avantages :

The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help.

Inconvénients :

LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report.

Brandy
Practice Manager/Owner (É.-U.)
Vétérinaire, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

Great Remote Access Software!

5,0 il y a 3 ans

Commentaires : LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that.

Avantages :

It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.

Inconvénients :

The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.

Ivo
Ivo
Group Network Administrator (Irlande)
Utilisateur LinkedIn vérifié
Bijoux et produits de luxe, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Value Remote Desktop Solution

3,0 il y a 4 ans

Commentaires : Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it.
Downside is the need to have the local administrator rights to be able to log in.

Avantages :

Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.

Inconvénients :

To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein. Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.

Steven
IT Manager (É.-U.)
Produits alimentaires, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Great Software, but Too Expensive

5,0 il y a 4 ans

Commentaires : I loved it until the price became too prohibitive to continue using it.

Avantages :

I liked the Remote Access feature, the ability to remotely manage without connecting to the screen.

Inconvénients :

After they hiked up their prices, we switched to a cheaper alternative.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for Customer Support

4,0 il y a 6 ans

Commentaires : It is the perfect fit for customer support, especially across different operating systems.

Avantages :

As far as remote access programs go, this is one of the best we have used. It allows access across operating systems, which is very beneficial and not true of some of the popular competing products. Taking this one step further LogMeIn maps numeric keypads from Mac to PC as well, which has been a point of frustration for alternative products. LogMeIn also offers some good security features essential for business application. It is very easy to manage users while allowing each user to create their own account and password. Additionally, for each remote machine the user can customize the idle time allowed, add an additional password for access, and filter IP addresses that can access remotely.

Inconvénients :

Mac to PC can be frustrating. Copy & paste from remote PC to local Mac can be problematic as the clipboard does not always sync up and/or pastes in different formatting (adding spaces, removing line breaks, etc.). Also the keyboard mapping can intermittently go haywire from Mac to PC, requiring a closing and reopening of the remote session.

Nathan
Nathan
CEO (Mexique)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The industry standard. You simply can't get any better than this software

5,0 il y a 6 ans

Commentaires : When you manage several computers and servers you can do everything remotely and get things going fast.
You can also give tech support and solve problems for your users in the same way, even from your mobile (although it is very complex to work on a tiny screen you can still do everything).

Avantages :

Logmein pro is one of the most amazing products I have ever tested and used. You literally can't go wrong with it. You get to manage all the computers you need across the globe with a simple install, it bypasses firewalls and it allows you to have both remote control of the computer and the "back" of the computer, you can do things to give support without actually having to take over the screen, mouse and keyboard. There is simply no other software like it. You have control over everything in a smart and simple way.

Mike
Mike
CEO (Canada)
Utilisateur LinkedIn vérifié
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Safe Remote Support Anywhere

5,0 il y a 5 ans

Commentaires : LogMeIn Pro is an amazing tool which gives me access to my computer worldwide for both business and personal use. It is easy to set up and to explain to clients. Remote access is essential, downtime has been eliminated and information that can become crucial to a meeting is accessible in a few clicks. With LogMeIn Pro I am accessible to my clients on the other side of the world without ever needing to leave my home. A trusted reliable program I would recommend to anyone.

Avantages :

LogMeIn Pro works on any system. The software is reliable, we haven't had any real issues that weren't handled immediately which eliminates frustration. I have been able to access my desktop worldwide without any issue in the past seven years.

Inconvénients :

The cost is definitely a drawback. Mac to PC can sometimes be a bit frustrating too.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Expensive, but good

4,0 il y a 5 ans

Commentaires : LogMeIn Pro has been great to use. I've never had any issues with the functionality and it has some awesome features. The only issue with it is the price.

Avantages :

LogMeIn Pro is probably the best remote access tool I have ever used. It's easy to use and offers a ton of features. You can train someone how to use it in a few minutes and then they're good to go.

Inconvénients :

LogMeIn Pro is pricey...that's the biggest con. They have a history of raising their prices repeatedly and out of nowhere making it hard to justify to management when there are many tools (tools which are catching up in features as well) which are much less expensive.

Jebin
Jebin
IT MANAGER (Qatar)
Utilisateur LinkedIn vérifié
Services d'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Logmein Pro - Review

4,0 il y a 2 ans

Commentaires : Very happy with the overall experience. Managing multiple PC's which are located in different countries.

Avantages :

Work both in browser & Client application. User management and permission options. Feels same as local computer as it has various resolution options

Inconvénients :

Pricing seems to be on the higher side..

Andrew
Andrew
Controller, CPA (É.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

LogMeIn Pro Review

4,0 il y a 3 ans

Commentaires : This maintains the fully functionality of your office computer and works well for a small number of users.

Avantages :

Great tool for remotely utilizing an office workstation in a BCP environment for an extended work period.

Inconvénients :

The cost is prohibitive to utilize this as a full time solution for a large amount of staff and users.

Michael
Account Manager (É.-U.)
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Switcher from TeamViewer and have never been happier

4,0 il y a 4 ans

Commentaires : This software has worked really well. I work from home often and also while traveling. It’s a very good and dependable software.

Avantages :

Ease of use. You can stay logged on. Normally no problems. Very rarely disconnects.

Inconvénients :

I had to buy a bigger laptop because seeing the screen became problematic.

Saradhi
Sr Software Engineer (R.-U.)
Logiciels, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

No need of VPN

5,0 il y a 4 ans

Commentaires : I have used this software from past 10 years and the best tool to access remote PC's. I am using this to connect my work PC from home and it is the best tool to download huge files from one PC to another.

Avantages :

It is very east to use and access multiple PC's with one application. The best thing about Logme in is we can access PC's from Web browser instead of downloading additional softwares or tools. The other feature I use using this software is to download large files from one PC to another.

Inconvénients :

Remote PC access is depending on the internet speed. If internet connection is slow, gets disconnected too often. UI needs an update as it looks same from past 10 years.

Peter
Owner/Manager (É.-U.)
Pêche, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Always on the Go!

5,0 il y a 5 ans

Avantages :

I am constantly on the move with my business. While I do not sit in and office, I am constantly on the move presenting and promoting our business to potential customers. As I am on the road, it is sometimes difficult to manage all of the tasks that would be easy to do from the computer in my office. LogMeIn Central allows me to access my desktop in my office from anywhere in the world in which I have an internet connection. The responsiveness of the software seamlessly allows me to complete tasks as LogMeIn is essentially acting as a portal view to my own computer. This allows me to complete even the most demanding tasks such as multimedia presentations and programs which are very hardware demanding. Before having purchased this software, I was stuck with using a thumb drive and I would have to rely on the computer that was available to me which made my company that much less efficient.

Inconvénients :

I had a difficult time setting up the remote server at first. I had to seek the help of my on call IT person to assist me in getting this set up on my computer in my office but once I did It was smooth sailing from there.

Mark
IT (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best and most affordable remote app in the market

5,0 il y a 6 ans

Avantages :

This is the most affordable remote desktop app. It is compatible with Windows, MAC. The best part I like is the remote file access capabilities, and grouping the computers. This saves a lot of time. I use this instead of VPN. Just install the app and start remote desktop. Saved a lot of time providing support.

Inconvénients :

Once in a while for some reason, on mac the remote access would be disabled automatically. I have to keep turning it on which is kind of annoying.

Kaes
Surgeon (Canada)
Santé, bien-être et fitness, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Ist climbed up quickly

5,0 il y a 4 ans

Commentaires : During my time using this software I had no issues and it was seamless and fast, just didn't appreciate the significant price increase when other competitors were providing similar service at a lower price point. Sorry.

Avantages :

Was great with fast connection, seamless operation, rich features including file sharing, drag and drop etc...

Inconvénients :

Price: increased quite a lot, used it for several years but because of cost, we had to switch to another competitor.

Guillermo
University Professor in Telecommunications Enginee (Venezuela)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy access control tool widely used in our laboratory practices

4,0 il y a 5 ans

Avantages :

- The transfer of files is carried out quickly between the teams. - It allows remote work to be a thing of the past, that's a great advantage. - It has a graphical interface that is very easy to use. - Our users are easily identified with the tool.

Inconvénients :

- It is not compatible for all versions of operating systems, it has forced us to make changes to the equipment.

Beverly
Finance Director (É.-U.)
Administration publique, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Logmein Review

4,0 il y a 4 ans

Commentaires : Overall it is a good product and makes working outside of the office easier.

Avantages :

It is very easy to login and use at any time of the day. I have not had any issues with LogMeIn.

Inconvénients :

Depending on what I am working on, the view on the screen is smaller than my regular computer screen. Then I have to adjust my viewing size.

Denham
IT Manager (É.-U.)
Biotechnologie, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Use something else

1,0 il y a 4 ans

Commentaires : The service is ok, support is what kills it along with impossible to cancel contracts.

Avantages :

Nothing there are better products out for a better price, from less predatory companies. It does allow remote access but thats about all I can say positive for it.

Inconvénients :

Billing and customer support are terrible. Operations are not great it works but I'd go with anything else.

Christopher
Dental Hygienist (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LogMeIn Pro is So Easy To Use

5,0 il y a 4 ans

Commentaires : I have never had any problems with this software. Great customer service, excellent price, convenient features, and easy-to-use interface. My experience with LogMeIn Pro has been a joy. My dental office uses this software to allow our IT company allow access to all 14 of our computers. I use this personally to be able to remotely log into my computer when I'm away. LogMeIn Pro is the finest remote access software.

Avantages :

Everything. There are no flaws with this software. It is extremely easy to use and is so convenient. The features are great, from allowing me to access my computer from afar or access other people's computers to assist them.

Inconvénients :

I have no complaints with this software.

Morris
Officer (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It Serves The Purpose

4,0 il y a 5 ans

Avantages :

the fact that i could site at home are at work and maneuver my computer in my other home or office without having to bother anyone

Inconvénients :

after all it's working with the internet and at times when the service is poor then the whole program is getting a nap and you can't do anything

Susan
Client Manager (R.-U.)
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good product but too expensive

4,0 il y a 3 ans

Commentaires : It's been good for years but the cost is now too expensive when there are cheaper products on the market which are just as good

Avantages :

Reliable access and fairly straight forward

Inconvénients :

Cost - more than twice the price of competitors

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Enseignement supérieur, 1 001–5 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

One of my favorite Remote Desktop Applications

4,0 il y a 5 ans

Avantages :

What I like about LogMeIn is the ability to save passwords. This makes it easier when logging into a server and you forget the Windows' User Profile credentials. You receive a little notification that tells you, you can login with the Saved Username/Password.

Inconvénients :

With LogMeIn, you do not have the ability to have multiple users log into the remote destination. This isn't necessarily a harsh CON, more of a minor inconvenience, because it's not often I'll need someone else to remote into the same destination as me.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Logiciels, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LogMeIn

4,0 il y a 5 ans

Commentaires : Overall I liked the problem that it solved but it wasn't that strong of a tool. Always slow and lagging.

Avantages :

Overall I like the problem that LogMEIn solves. Super happy that there is a tool like this that exists. We would use it daily and it was good to have access to remote CPU's.

Inconvénients :

Overall Quality is ok. Connection always seems unstable and seems like there's a lag but could be my own internet speed. Ease of Use: Fairly easy, but not real intuitive Features & Functionality are basic and decent. Customer Support: Needed but process was long and drawn out. Not too helpful

Susan
office manager (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great asset for working remotely

5,0 il y a 2 ans

Commentaires : Very good.

Avantages :

I used Logmein for four years as I managed my business remotely. I have to say it made the transition to working from home seamless. It was very easy to use as well as secure.

Inconvénients :

I can not think of any problems that I had with this software. It was pretty easy to use.

George
Data Analyst (É.-U.)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LogMeIn is a life saver

5,0 il y a 4 ans

Avantages :

I started using LogMeIn when it was a free. That was a long time ago. When they started charging base on user, I opted for the PRO account. It helped me support remote sites, servers, and user support. The app and services was VERY reliable and easy to use.

Inconvénients :

With the different product options, it was confusing for the user at times. I understand charging the customers based on different needs. Price per user can be pricey for large organizations.