Avis clients sur SpitFire Predictive Dialer

par OPC Marketing

Note moyenne

  • Note globale
    4,5/5
  • Facilité d'utilisation
    4,4/5
  • Service client
    4,6/5

En savoir plus sur SpitFire Predictive Dialer

Logiciel pour call center SpitFire Enterprise : une solution facile à installer, à utiliser et à mettre à niveau. Les agents peuvent se connecter partout dans le monde et sur n'importe quel appareil.

En savoir plus sur SpitFire Predictive Dialer

20 avis affichés

Utilisateur vérifié
National Account Manager
1 001-5 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 07/05/2018

"The best voice messaging system with text to speech we've integrated that's quick & easy to install."

Avantages: Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality.

Inconvénients: It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.

Réponse de l'éditeur

envoyé par OPC Marketing le 09/05/2018

Thank you very much for taking the time to write a review!

  • Provenance de l'utilisateur 
  • Publié le 07/05/2018
Jason W.
Manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 19/10/2015

"With Complete Honesty..."

Commentaires: Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all!
I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing.
Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop! Because you have already found what I believe and know is by far the best available on the market today, period! Most sincerely,
Jason White
Landmark Home Solutions

  • Provenance de l'utilisateur 
  • Publié le 19/10/2015
Utilisateur vérifié
Server Administrator
Télécommunications, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    5/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    4/10
  • Provenance de l'utilisateur 
  • Publié le 16/03/2018

"Spitfire dialer easily integrated with our phone system "

Commentaires: We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Avantages: Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Inconvénients: They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

  • Provenance de l'utilisateur 
  • Publié le 16/03/2018
Mike F.
Director
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 18/06/2014

"Spitfire review from multiple purchaser"

Commentaires: I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding the newer release, which is written using .Net and Silverlight. I now have sites ranging from just 4 seats up to 50 seats using Enterprise, with a pending order for an initial test 25-seater going into a 5,000 strong call centre, split between Australia and the Philippines - I've been told the executives who were handed the proposal laughed when they compared our pricing to the much higher, forever ongoing hosted rentals they have to pay each month at the moment :-) Another site of interest has the Spitfire Enterprise server in North Sydney, Australia and 20 telemarketers based in LA, California; when the LA-based agents log on, the dialler immediately calls their extension back, holds that channel open then starts placing calls into Australia. Because the channels are already open, this results in very fast transfers as the dialler simply has to conference the channels together once it has detected a 'human'. Using OPC's superb Support and technical teams, we have integrated with multiple CRMs (MS-CRM, SalesForce, ACT! etc) as well as a variety of PBX platforms such as Avaya, TrixBox and Panasonic systems. In fact, I've yet to find a CRM or PBX we can't talk to... So, in summary I'd have to say that I wouldn't like my livelihood to depend on any other system, the Spitfire has proved itself again and again with different clients, sites, missions and technology - I couldn't endorse it enough for mission-critical calling.

  • Provenance de l'utilisateur 
  • Publié le 18/06/2014
Christian C.
Director
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 21/06/2018

"My experience with the representatives of this company and the software are always excellent "

Avantages: Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well

Inconvénients: The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected. Also if an agent duplicates the order in the dialer you cannot remove any of them. I also have an issue with the fact that if an agent forgets to print the order, I cannot go into the dialer and reprint it.

  • Provenance de l'utilisateur 
  • Publié le 21/06/2018
Ed N.
Marketing and Sales Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 22/06/2018

"Great product & even better customer service! They have the wow factor!"

Avantages: Reliable & user friendly. Many features I wouldn't have expected but appreciate. Updated versions easy to install. I rarely have down time so productivity never stops.

Inconvénients: No alerts when available records expire. They could add links to frequently asked questions. Starting and stopping services is fine, logging into manager applications is a struggle sometimes

Réponse de l'éditeur

envoyé par OPC Marketing le 22/06/2018

Thank you Ed! Good news... we have notification for list exhausted on the latest version!

  • Provenance de l'utilisateur 
  • Publié le 22/06/2018
Matt F.
Licensed Contractor
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 26/06/2014

"Simplicity at its best"

Commentaires: Having used predictive dialers since back in the day when T-1 Service was required for dial-tone connection and dialer servers were rack mounted with a PBX for connection to dial-tone all of this equipment at unbelievably high costs for the sake of doing business have certainly changed . Remember when telephone bills come in boxes delivered off the truck with a hand cart or a pallet made looking into the SpitFire Dialer worth something to take the time and research. Having found the SpitFire Predictive Dialer solution was not surreal this software is very user friendly and extremely cost effective as well as delivering a big bang for the buck to a point it makes the cost of doing business less expensive hence yielding more profits especially during times like today where doing smart business and cutting back costs means more profits. Clould base dialing is a waste of time they give you four lines agent but there is no way of actually telling that being true because most of what goes on with the cloud is in the cloud and cannot be seen. I personally like the SpitFire Predictive Dialer system far better than any clould based service that I've used over the past six years.... With SpitFire I've been able to achieve goals with my business that I know using a cloud just wouldn't have made it possible. I like the user friendly software and report look-up are very easy to use. For me personally it's about the connect rate and nothing more as a matter of preference this software is for me I could care less about the over exaggerated bells and whistles that other companies offer SpitFire has it all they just make it simple and it's my number one choice of dialers.

  • Provenance de l'utilisateur 
  • Publié le 26/06/2014
Utilisateur vérifié
Office Manager
Logiciels, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 26/01/2018

"Great dialer, perfect for high volume call centres"

Commentaires: Great dialier for businesses of any size, but particularly useful for small-med size dialing operations.

Avantages: Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers.

Inconvénients: Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality.

Réponse de l'éditeur

envoyé par OPC Marketing le 29/01/2018

Thank you for taking the time to review our SpitFire Enterprise call center software.

Have you seen the NEW SpitFire Web Agent? It's a brand new interface!. Please give us a call or fill out our demo request form. https://www.spitfiredialers.com/demo

Thank you!

  • Provenance de l'utilisateur 
  • Publié le 26/01/2018
Andrea T.
Online Marketing
Hôtellerie, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 20/12/2019

"Love Spitfire with some minor connection issues & learning curve "

Commentaires: Spitfire has helped make our phone room run to the best of its ability!

Avantages: It has helped us move from a small call center to a mid sized call center. We’ve been able to double our reps. It helps them stay on task, cuts time out of the day, and has made us much more efficient.

Inconvénients: It took us a long time to learn and teach our reps how to use it to the best of their abilities. Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection. And some reps have not been aware of their incoming calls from time to time

  • Provenance de l'utilisateur 
  • Publié le 20/12/2019
Wayne M.
Computer Support
Informatique et sécurité réseau, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 22/06/2018

"The best software and support going. "

Commentaires: Manages the team that generates the leads.

Avantages: As a whole, it does the job. The software is always evolving. There's a few updates every year. The support team is spot on.

Inconvénients: One thing I would like to see is better support for changing time zones. It needs to be able to not call during customers busy times.

  • Provenance de l'utilisateur 
  • Publié le 22/06/2018
Ben H.
Co-Owner/Sales Director
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 23/06/2014

"Spitfire Dialers & OPC Marketing Review"

Commentaires: Overall, we have been very happy working with Spitfire dialers and OPC. The products work well and are easy to use. When there is a problem, the OPC team is usually very quick to respond to our needs. We have recommended OPC and their products to many other organizations and will continue to do so in the future. The experience level of their technical staff varies by individual. (or so it seems) The only negative feedback that I can give, is that when I work with the less experienced techs, I can all but assume that I will have to work with a Sr. tech later to totally resolve the problem. (or fix their mistakes) OPC has several people that I have 100% confidence in, but they also have several that I have only 50% confidence in. Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time. Overall the company would receive an "A" for a grade from me.

  • Provenance de l'utilisateur 
  • Publié le 23/06/2014
Utilisateur vérifié
Owner - Online Business Developer
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    3/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 08/02/2018

"Used for four years without an issue"

Commentaires: Ability to broadcast our sales pitch extremely efficiently to many people in short space of time

Avantages: Didn't take a rocket scientist to operate. Setup was fairly straightforward for a 40 Line setup. Had great success with our machine.

Inconvénients: Some very small bugs from time to time, but nobody is perfect.
Would have liked more CRM integrations.

  • Provenance de l'utilisateur 
  • Publié le 08/02/2018
Fred E.
AGENT
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 20/06/2018

"they undersold this product - it is amazing"

Avantages: It dials very fast - very easy to use - II have been using dialing systems for years and this is by far the very best on the market. Thank you team.

Inconvénients: NOTHING THIS PRODUCT IS THE BEST PRODUCT I EVER USED. I HAVE BEEN USING DIALING SYSTEMS FOR OVER 10 YEARS AND THIS IS THE VERY BEST - THANK YOU.

  • Provenance de l'utilisateur 
  • Publié le 20/06/2018
Nate S.
Marketing Manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 14/08/2014

"Great Product, Great Training, Great After The Sale Support"

Commentaires: The Spitfire system is a wonderful piece of technology... Very easy to use, efficient and has everything you need to generate business AND train your people to improve while on the phone. Best part about working with them is the customer service. For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must. How good of a job do they do for us: As we've grown our business over the last 5 years, we've bought 3 dialers from them as we have expanded and another dialer is on the way... Great job guys!

  • Provenance de l'utilisateur 
  • Publié le 14/08/2014
Dovie O.
Marketing specialist and manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 26/06/2014

"Spitfire Dialer"

Commentaires: I am currently using your enterprise dialer as well as the preview dialer to market our products nationwide. I have enjoyed excellent results with your system and your support is Second to none.! I can be demanding with special projects and modification requests to integrate our dialer to work with many various types of campaigns and your staff has always delivered. Thank you for such a comprehensive system that is extremely easy to use .

  • Provenance de l'utilisateur 
  • Publié le 26/06/2014
Utilisateur vérifié
CEO
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    1/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    4/5
  • Support client
    2/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 23/10/2017

"The equipment I purchased never worked properly."

Commentaires: None

Avantages: It seemed relatively easy to use.

Inconvénients: It never actually worked. There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back. The owner contacted me a few years later and asked what he could do to make it right. He said he couldn't do that, but that NOW the enterprise version was out and there would be no delay with messages left. I reluctantly agreed to try the new version. Unfortunately, I had to spend another few grand on licensing. I can't remember his excuse, but I believe it had something to do with purchasing the actual ports from the company who makes the telephony boards? I can't remember. Either way, I had to PAY AGAIN, and AGAIN, it still did not work.

  • Provenance de l'utilisateur 
  • Publié le 23/10/2017
Juan M.
Operations Manager
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 30/07/2014

"Satisfaction guaranteed"

Commentaires: This is a great option for businesses who are required to contact hundreds or even thousands of people in a single day in an efficient matter. Constantly being upgraded.
Quick and Helpful Customer Service
Very Flexible, Accommodates to business needs.

  • Provenance de l'utilisateur 
  • Publié le 30/07/2014
Shane G.
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 18/06/2015

"post url feature"

Commentaires: You guys (Jorge/Brent) were right on it and handled things well. Also helped apply some pressure to SHACO to make sure things were resolved. Good follow up. Thanks guys

  • Provenance de l'utilisateur 
  • Publié le 18/06/2015
Sridhar P.
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    Sans note
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 24/07/2014

"Auto dialer"

Commentaires: Ankit is doing a great job in helping us implement AutoDialer program which is in Beta phase. He is very knowledgeable and creative in finding solutions to our problems.

  • Provenance de l'utilisateur 
  • Publié le 24/07/2014
Wayne M.
President of Technology
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    Sans note
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 20/11/2014

"Spitfire Enterprise Dialer"

Commentaires: The product is simple to use and does what it has to do once up and running. It does the job and it does it well.

  • Provenance de l'utilisateur 
  • Publié le 20/11/2014