Avis clients sur SAP Concur

4,3 (1 764) Écrivez votre avis !

En savoir plus sur SAP Concur

SAP Concur va au-delà de l'automatisation en proposant une solution de gestion des dépenses entièrement connectée qui évolue avec votre entreprise.

En savoir plus sur SAP Concur

Avantages :

It is super straight forward process when adding your expenses from any work trip and once you hit submit getting your money refunded is typically smooth.

Inconvénients :

We were told that our cards would sync up, but they didn't and the customer service was bad. We really didn't even get to use the software as we never got through the whole onboarding phase.

SAP Concur - Notes

Note moyenne

Facilité d'utilisation
4,0
Service client
4,0
Fonctionnalités
4,2
Rapport qualité-prix
4,0

Probabilité de recommander le produit

7,8/10

SAP Concur a reçu une note globale de 4,3 étoiles sur 5 d'après 1 764 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (1 766)

Mark
Owner
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Concur

5,0 il y a 4 mois
Sous-titres en français disponibles pour la vidéo
arnaud
Actuaire (France)
Assurance, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Une solution incontournable !

5,0 il y a 2 mois Nouveau

Commentaires : Utilisation instinctive et simple

Avantages :

Il est très simple de scanner ses reçus pour les notes de frais ! Le design est très beau, clair et propre.Cela donne de la visibilité pour la gestion des dépenses. Concur est incontournable !

Inconvénients :

J'ai dû demander de l'aide sur le support une fois, on a mis beaucoup de temps à me répondre....Sinon je ne vois pas d'inconvénient à cette appli très pratique.

Aziouz
Ingénieur en automatisme (Algérie)
Automatisation industrielle, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Etp SAP concur

4,0 il y a 4 mois

Commentaires : Me faciliter le travail et m'aide dans ma vie professionnelle

Avantages :

C'est un logiciel rapide et l'exécution facile et rapide

Inconvénients :

C'est un logiciel un peu defficile faire des programmes

Thomas
Thomas
Responsable d'Atelier (France)
Utilisateur LinkedIn vérifié
Cosmétiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

aide à la fluidification

4,0 il y a 4 mois

Avantages :

Simplification des notes de frais de déplacement

Inconvénients :

La lisibilité des workflow est difficile

Federico
Federico
CFO (Brésil)
Utilisateur LinkedIn vérifié
Banque, 2-10 employés
Temps d'utilisation du logiciel : Essai gratuit
Source de l'avis

Alternatives envisagées :

Great solution to Manage your Expenses

5,0 la semaine dernière Nouveau

Commentaires : Our experience with SAP Concur was excellent, we are really looking forward to keep using it for future projects

Avantages :

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

Inconvénients :

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

Jennifer
Bookkeeper (Pologne)
Internet, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

The Best of the Best: SAP Concur

5,0 il y a 2 semaines Nouveau

Commentaires : I've been using SAP Concur for my business for over a year, and I've been incredibly impressed with it. It's incredibly powerful, allowing me to track business expenses easily and quickly. It's also incredibly intuitive, allowing me to get up to speed quickly and make the most of its features. However, it can be quite expensive, so it may not be the best option for all businesses.

Avantages :

SAP Concur is an incredibly powerful tool for managing business expenses, with features that make it easy to set up and maintain expense tracking. It's also incredibly intuitive, allowing users to quickly get the hang of the system and make the most of its features.

Inconvénients :

SAP Concur can be quite complex for first-time users, with a steep learning curve and a lot of options and functions to learn. Additionally, the cost can be quite high for large businesses, which may make it out of reach for some.

alma
IM advisor (Canada)
Pétrole et énergies, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

SAP review

3,0 il y a 2 mois Nouveau

Commentaires : Very good

Avantages :

Easy to upload and register mobile receipts

Inconvénients :

Need continues training to keep up to date

Angelo
Associate Product Manager (Bénin)
Internet, 201-500 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

A Comprehensive Review of SAP Concur

5,0 il y a 2 semaines Nouveau

Commentaires : SAP Concur is a great tool for managing expenses, as it has a lot of features and is highly customizable. The platform can be complex to learn, however, and customer support can be slow to respond. However, once you get the hang of the platform, it is an effective tool for managing expenses.

Avantages :

SAP Concur simplifies the expense management process, making it quick and easy to track, approve, and book expenses. It also offers a great deal of customization options, allowing users to tailor their experience to their particular needs. The user-friendly platform also has a wide range of integrations with other software and services, making it easy to sync up with the solutions you already use.

Inconvénients :

The learning curve of SAP Concur can be steep for some users, as the platform is quite complex and has a lot of features. Additionally, the customer support team can be slow to respond, and there can be a lack of transparency when it comes to certain processes.

Mohamed Salah
Project Manager (Tunisie)
Conseil en gestion, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A Comprehensive Review of SAP Concur

5,0 il y a 2 semaines Nouveau

Commentaires : Overall, I have been very pleased with SAP Concur. It is a great tool for managing our employee expenses, and I would recommend it to any business looking for an easy-to-use solution.

Avantages :

SAP Concur has been a great tool for our small business, allowing us to easily manage employee expenses, invoices, and travel. It's easy to use, and the customer service is top-notch.

Inconvénients :

The user-interface can be a bit clunky at times, and sometimes it takes a while to find the right feature.

Brandon
GM (É.-U.)
Emballage/livraison de marchandises, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Concur is easy

5,0 le mois dernier Nouveau

Commentaires : It was easy for me as a user, and it was easy for the business since we used SAP for our ERP.

Avantages :

The best thing was all expenses were automatically tracked and organized. So it was easy to create the monthly expense report.

Inconvénients :

There is a lot of functionality I didn't use. I didn't use it mainly because I didn't need it to do my job.

Kavindu Githsara
Kavindu Githsara
System Specialist (Sri Lanka)
Utilisateur LinkedIn vérifié
E-learning, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Is SAP Concur the Right Travel and Expense Management Solution for Your Business?

5,0 il y a 4 semaines Nouveau

Commentaires : SAP Concur is a good choice for businesses looking to automate and streamline their travel and expense management processes. Its range of features and integrations can help businesses manage and track employee travel and expenses more efficiently, while its advanced security measures provide a secure and reliable platform for conducting transactions. However, it may not be the best choice for businesses that do not have a high volume of travel and expense activity or those that are not willing to invest the time and resources required to set up and customize the platform.

Avantages :

SAP Concur is a travel and expense management platform that helps businesses automate and streamline their travel and expense processes. It offers a range of features and tools to help businesses manage and track employee travel and expenses, including support for booking travel, creating and approving expense reports, and integrating with popular accounting and HR systems. SAP Concur is abale to automate and streamline travel and expense management processes. This platform helped us to reduce the time and resources they spend on manual travel and expense tasks, freeing up more time to focus on other areas of our business. Platform's integrations with popular accounting and HR systems, such as QuickBooks and Workday, which makes this a Powerful System.

Inconvénients :

According to the experience, this platform may be expensive, especially for businesses that have a high volume of travel and expense activity.

Victor
Victor
CEO (Espagne)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Good tool to travel expenses and approval process

4,0 il y a 2 mois Nouveau

Avantages :

Efficient tool for managing travel and expenses. It allows to easily book flights, hotels, rental cars, and more all in one place. The reporting tools are comprehensive and easy to use, making it a great option for businesses of any size. It's an excellent choice for streamlining business expenses.

Inconvénients :

Sometimes the user interface could be confusing and difficult to navigate. Also, there are a lot of options and that could be a burden for the user too.

Nathan
Nathan
Product Manager (R.-U.)
Utilisateur LinkedIn vérifié
Services financiers, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

An aging platform standing out in a sea of cloud competitors

3,0 il y a 2 mois Nouveau

Avantages :

Concur was relatively stable, the mobile companion app was by far the best thing about the system

Inconvénients :

The webapp is incredibly clunky and feels like it was built in the early 2000's, with stability came an awful lack of UX care

Fernanda
Senior Manager (É.-U.)
Comptabilité, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Average Travel Booking Platform

3,0 il y a 2 semaines Nouveau

Avantages :

Easy to use for company travel booking, easy to track cost centers.

Inconvénients :

Doesn't list all flights, customer service is an extra fee, filters are not always functional

Kristen
Executive Assistant to CEO (É.-U.)
Hôpitaux et soins de santé, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Streamline your expense reporting

4,0 il y a 4 ans

Commentaires : At my previous employer, I was the administrator of Concur and the person who set up the software. It revolutionized the way we processed expenses (which had previously been a manual paper and pen process). It integrates beautifully with multiple banking entities, automatically importing charges as they are posted to your card. It can accommodate e-receipts if the vendor supports those -- car rentals, airline tickets, and hotels being the most common. And if you set the software to require receipts for a type of expense or a dollar limit, users will not be allowed to submit the expense report without attaching a receipt to the line item. It saves so much time from an administration point of view, and the interface is very user-friendly. I would give this five stars and recommend it to anyone, from a small to enterprise level organization. Now, on the downside, my current employer also uses Concur, but they upgraded recently to the beta version, and it is full of bugs. Some of the best and most convenient features have been removed, such as the ability to perform batch changes on expense items and the ability to see at a glance which expense line items contained comments. Support has been completely non-existent for the beta version and we get nothing but run-around and excuses. I have been extremely disappointed with the entire upgrade process and the level of response we have received. Thus, my less than five star review. I hope that they resolve these issues.

Avantages :

Straightforward administration setup wizard Ease of importing receipts Integration with our corporate bank account, credit cards, and purchasing cards Ability to customize limits and alerts Ease of administering multiple profiles for executives Integration with Expense-It so that users can take a picture of receipts with their phones and have them automatically uploaded to their expense reports

Inconvénients :

The Beta version is full of bugs Developers refuse to support the beta version Does not adequately track users who have used their corporate cards for personal charges and owe the company money

Utilisateur vérifié
International Tax Associate (É.-U.)
Utilisateur LinkedIn vérifié
Comptabilité, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

It Will Get The Job Done, But Might Frustrate You Constantly Until It Does

4,0 il y a 4 ans

Commentaires : Our entire firm just moved over to Concur Expense, and it has not been without it's issues. I think it will be a worthwhile transition in the long run, however, I need to watch a lot more of the help videos until I get there.

Avantages :

It is very thorough, and really very detailed. I don't have problems with the reports once I make them, and I feel like the expense process is very thorough. From a company's standpoint, the software makes sense and provides them with a lot of information. It also has a TON of user input checks which are incredibly tedious, but also ensure that everything is inputted properly The app is also really helpful, especially when taking pictures of receipts and uploading them to reports. If I wanted to ensure accuracy and completeness and was choosing a software, I'd definitely go with this one.

Inconvénients :

Sigh... all good things have their drawbacks it seems. I'd be lying if I said Concur Expense was user friendly. There are so many error messages possible, and it is not intuitive when trying to solve them all. The error messages are small, and contain limited information as to why they've occurred. Per diem is NOT self explanatory, and my firm had to put out an entire educational PowerPoint on how to input per diem expenses. And then additional help info on basically every other function. Sometimes the system will auto-populate when I don't want it to, and other times it will attempt to categorize expenses into categories that don't make sense. It's not the most intuitive software... and when I finally successful submit an expense report, I'm relieved more than anything.

Roger
Sr Project Consultant (É.-U.)
Conseil en gestion, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Easy way to track and report expenses

5,0 il y a 3 ans

Commentaires : Overall, the best expense tracker that I have used. I would say that the features are always updated to help manage daily work for someone who remotely handles projects and needs the latest and most efficient way to work. This takes away a lot of the old processes for handling expenses.

Avantages :

As a weekly traveler, my expenses add up quickly. This software allows easy import of receipts, tracking of projects, and submission of expense reports. You can use your camera to take a shot of a receipt so that you don't lose it (which is a great thing for me) Managing multiple expense reports, assigning the reports to specific projects, handling foreign tax exchanges, even the submission of the reports and tracking their progress, all made easy with Concur. I like having the mobile app that syncs with my laptop app as well.

Inconvénients :

Sometimes it is not so easy to match up specific receipts to the correct expense when you have multiple ones for the same vendor. Not sure how to remedy.

Chloe
Project Manager (Australie)
Événementiel, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Submit expenses instantly

4,0 il y a 4 ans

Commentaires : As part of the SAP suite, the Concur Expense platform ties in perfectly with the other SAP solutions. From a Finance perspective, this simplifies reporting and journaling processes and makes it almost automatic.

Avantages :

The SAP Concur Expense platform removes all of the excuses when it comes to expense claims. Lost or illegible receipts, late claims - Concur handles it all. The platform can accept receipts by upload, direct email or via the mobile app. There really is no excuse for not being able to instantly submit an expense. The accompanying mobile app is great for employees that travel regularly. There's no need to keep a stack of paper receipts. Simply take a picture of the receipt as soon as you receive it and Concur will analyse it, upload it and assign it to the appropriate charge code, ready for approval and submission.

Inconvénients :

There are times when the platforms struggles to identify the details on a receipt - the date, amount, item purchased. Given the varied nature of receipts, however, this isn't the norm and having to manually adjust an entry every now and then is a pretty good compromise. One of the features of Concur is that it will automatically assign the type of purchase to a receipt. For example, if you purchase a coffee from a café it will assign this as a Food & Beverage expense. While that's true, that may not be how every organisation categorises that expense. This requires the user to review each and every upload to ensure that the various fields have been assigned per organisation procedures not be the Concur default.

Utilisateur vérifié
Manager IT (Inde)
Utilisateur LinkedIn vérifié
Produits pharmaceutiques, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

" Concir"Best Travel Management by SAP

4,0 il y a 10 mois

Commentaires : Over Experience with SAP Concur for the Travel Expense booking and travel request is very good and all the user is happy with the performance.

Avantages :

Direct Expense booking is the good option which i like most in the Concur and the details report you can sent to the Approval by just a Single click ny send mail option.

Inconvénients :

The commercial is the painful area in the Concur, really very high in the commercial.

Dusti
Dusti
Account Executive (É.-U.)
Utilisateur LinkedIn vérifié
Médias de diffusion, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Effective

4,0 il y a 3 ans

Commentaires : Overall, I'm so glad we switched over to this product. I used to dread expense reports so much because they were such a hassle, but this makes it a lot easier and is more efficient.

Avantages :

This platform is much easier to use than others I've worked with. The fact that transactions from your company credit card automatically load into this makes doing expense reports much less painful.

Inconvénients :

There's still some coding in there that I don't understand or fully know what to do with, but I just stick to the ones I do know, and that works for me. I also with it didn't save transactions that were refunds. It still makes you add refunds or over 60 day old transactions to your report.

Jeff
Customer Service Manager (É.-U.)
Construction, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

The app is so easy!

5,0 il y a 2 ans

Commentaires : Our expense tracking was fairly rudimentary and manual prior to using Concur. In just the few years that I have been using the software, new features have been rolled out that our company has embraced. The feedback that I've received from our accounting teams is great. It is playing well with our other software systems. As stated above, I love the app!

Avantages :

My favorite part of this software is the companion mobile app. The desktop software is great but the mobile version utilizes what all smartphones have- a camera! The "ExpenseIt" feature is super easy to photograph your receipts and categorize expenses. It is relatively smart (ie; knows that food from restaurant X is probably a meal expense) and begins to learn your tendencies for category coding. Once I know that the receipt image is in Concur, I no longer have to keep the paper. I'm now in the habit of using the app as soon as I have a receipt in hand. So easy! I don't travel as much as our outside sales team, but there is also a great feature that I use occasionally and they use daily called "Concur Drive". It's a mileage tracker that automatically calculates your reimbursable mileage and uploads to your expenses file for you.

Inconvénients :

The desktop application takes some training as it's not entirely intuitive. We have hundreds of users, so we have dedicated training modules hosted in person or online.

Aubree
Staff Auditor (É.-U.)
Assurance, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great expense management system

5,0 il y a 4 ans

Commentaires : I really like the ease of tracking and maintaining company expenses in one convenient location. As a company with a large number of employees, this system allows the expenses to be tracked as well as reimbursement to employees for expenses they pay for upfront. The ease of direct deposit to reimburse employees is a great feature of Concur. They also offer an app which I haven't tried yet but have heard all good things about it. The ease of training employees is also a nice benefit as it is a pretty user friendly system.

Avantages :

I really like the ease of tracking and maintaining company expenses in one convenient location. As a company with a large number of employees, this system allows the expenses to be tracked as well as reimbursement to employees for expenses they pay for upfront. You can set it for approval and review needed from their direct manager prior to the reimbursement being issued. The ease of direct deposit to reimburse employees is a great feature of Concur.

Inconvénients :

I dislike that receipt management at the accounting review level is very limited but other than that, SAP Concur is a very user friendly system that makes it easy to train new employees to use the system.

Noah G.
Noah G.
North American Corporate Credit Card Program Administrator and US Travel & Expense Administrator (É.-U.)
Utilisateur LinkedIn vérifié
Pétrole et énergies, 10 000+ employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best in industry that I've seen.

5,0 il y a 4 ans

Commentaires : After implementing in 2014, I've had great experiences with Concur. The data entry, expense management, reporting, and user-feel has been fantastic.

Avantages :

The tool is so functional and simple to use. As an administrator of our expense solution I generally will tell our end users that if you think it can do something, it probably can! While the trick is figuring out the 'how', I tend to feel as though it is one of the most user-friendly systems available. Especially in the EMS world!

Inconvénients :

I honestly don't have much to knock about Concur Expense. Granted the 3rd party audit service is a bit of a burden at times, it seems that they have significant and regular turnover, that counts as an add-on in my opinion and shouldn't be held against the tool in general.

Utilisateur vérifié
Senior Visual Designer (É.-U.)
Utilisateur LinkedIn vérifié
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Concur - better than hard copy paper trail, but still room for user friendliness

4,0 il y a 3 ans

Commentaires : 7/10. I've not much experience with other platforms, so can't say I would trade it for another. But there is some work to be done with the usability of the desktop version.

Avantages :

The days of filling everything out hard copy, attaching hard copy receipts, submitting it by hand to accounting and then always wondering if you filled out everything correctly (to hopefully not bog down the turn time) while waiting for your reimbursement are now gone with the implementation of Concur in our workflow. The user will receive pings if the expense report is not filled out correctly and once submitted, there is no need to follow up as Concur will auto email you once each step of the process is approved and advanced.

Inconvénients :

The user friendliness of the desktop version still requires patience and learning curve (e.g. it is not obvious that you must attach a receipt image for each LINE ITEM of the expense report — I had to resubmit several forms early on because I was attaching all receipt to the report itself). I've heard that the mobile version is actually easier to use and can be used in real time during your work trip.

Rose
Full Charge Bookkeeper (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Not what was described but useful in some aspects for invoice processing

3,0 il y a 5 ans

Commentaires : It keeps all of our invoices in one place.

Avantages :

Concur keeps all of our invoices in one place and allows all of our teams to review them without the hassle of invoices getting lost in the abyss of never-ending emails. Allows for comments from each user which can be viewed by all who receive the inv. Inv PDF can be downloaded and replaced, Inv extract captures each invoice line in excel which is useful. Duplicate inv. feature works great when OCR gets inv number right. Ability to edit invoices is great and we can see who changed what and the date using the audit trail but we can't export or capture this info.

Inconvénients :

It takes a min of 2 days to get an inv into the system but often takes longer and has taken up to 8, system often duplicates invoices or does not ever show up even though we get confirmation so we can't have them sent directly to concur, OCR sftw is not good, requires manual review. PO's don't work if you have to revise them. PO import also doesn't fully work and retains old info after updated. Thus PO/inv matching is useless. Does not offer inv. tracking so we still manually track them. No way to determine inv time w/ each employee or turnover time in a rept or export due to "system limitations." No useful/functional reporting. Auto routing does not work on project basis so we must manually route. No way to capture approvals w/ inv so we must screenshot every one and attach to PDF download. Can't use approval flows for projects and have to approve through comments and manually route. Employees can't see invoices after passing them to next person so finance still has to manually send copies upon request. System offers restrictions but all employees can access and change these settings eventhough they are not set as an admin and are supposed to have restrictions, which means they could bypass final review by accounting. Employees often chance currency type for other countries not knowing we pay in USD only, we can't lock this so the export fails if we don't catch it and finally; it took almost 4 months to get up and running w/ concur so we didn't even get to use free trial.

Sho
Corporate Counsel (É.-U.)
Services d'information, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Works Fine For Me!

4,0 il y a 2 ans

Commentaires : As the title of my review says, it works fine for me! I recall the very first time I used Concur it didn't seem very intuitive, but after you use it a few more times it is not that bad. In my previous job, we did not even use a SaaS for expense management - I think the law firm would just create an expense template to fill in fields and then we would submit expenses that way. Concur is much more useful for larger companies/corporations where employees regularly submit expense reports and there are relatively more employees.

Avantages :

The process of creating an expense report is fairly quick, and I seldom run into any issues whenever I submit an expense report. You are able to attach images, check off different boxes of categories of expenses, and submit the report with few required steps. I also have not experienced any delays with getting reimbursed for expenses.

Inconvénients :

You might encounter issues when you create your very first expense report, as it does not seem very intuitive. There is probably some tutorial lurking around, but it would be helpful if there was some sort of real-time robot to provide assistance.