Avis clients sur Frazer

BEST COMPANY EVER

Commentaires : The best experience I've had from being sold the product to dealing with their 24/7 tech support. you won't find a more dedicated company. if you're thinking about this product do yourself a favor. Just do it already. I promise you won't regret the purchase.

Avantages :

ease of use is a plus. I can train old school sales guys that are stuck on pen and paper to use the easy contracts here in less than a day. shortened the time for sales to an easy 30-45 min process (includes F&I). the friendly staff is a huge help for those of us that don't have computers 100% down yet.

Inconvénients :

no cons. They are open to suggestions to improve their product and usually add them to the next update.

Best Value I have seen

Commentaires : The benefits vs cost is the number one reason dealerships should utilize Frazer DMS. Its layout is the easiest to navigate that I have come across to date. I can have an entire deal loaded, printed, and then closed quicker than all the other DMS systems I have used in the past.

Avantages :

I currently use Frazer software to desk and print car deals. I am a huge fan of the reporting feature as well. This helps me greatly to compare specific time frames as well as calculate commissions when needed. The customer service feature is most likely the best I have come across in 20 years of working in the auto sales business. They are quick to answer questions, always has a solution, and will remotely take over the computer to assist in whichever issue we are experiencing.

Inconvénients :

The printers can sometimes give us issues. I am not sure why the dot. Matrix has to be powered down before each form is printed.

A Full-Featured Package for Small Independent Dealers

Commentaires : Despite the frustrations I experienced while using Frazer, I have to admit that for the price you pay, you get more than an excellent value. With that said, I would gladly pay more for snappier responsiveness, true web/cloud based services, and a bit more simplicity for the important things... like selecting a slate of forms and just letting them print with the defaults unless I specify otherwise. The hosting business is for the birds it needs to be web-based and responsive. We're out of the stoneage!!

Avantages :

There are some areas where Frazer punches way above its weight and delivers unbelievable value for the price you pay. For example, the integration of FinanceExpress to rate VSC, GAP, and other ancillary products is terrific (if you're working in an environment lacking true menu platform. It makes canceling a VSC or GAP contract (flat cancellation -- not for repo or cust request) a breeze. Frazer's integration with DealerTrack for RegUSA & ELT are a bit clunky, but the info was there and I didn't have to retype it, and for that I will always be grateful. There's also a [probably] little-used feature called FETCH that lets you shop insurance for a customer once you've entered all their information into the deal. It has provided a way to go for insurance for customers on a number of occasions that I wouldn't have otherwise found. The nice people who work in the forms department are beyond amazing and quickly get forms added and properly programmed so they print with the proper data in the proper spots. They do a great job in a short turn-around time.

Inconvénients :

Every PC I wanted to work on with Hosted Frazer, I had to go through. rather laborious and finicky installation process that would create all kinds of whacky folders. And the "hosted" part is no joke... it creates a virtual machine with it's own file structure. While its faster than the old client-server system, its still frustratingly slow in comparison to fully web-based DMS solutions. It could take several minutes if I wanted to adjust a deal to a max amount to finance or a max payment for Frazer to calculate that out. THAT'S OUTRAGEOUS!! And we had blazing fast internet!!! I like the idea of having form packs... but I still have to click through prompt after prompt to get my docs to print. And PRINTING... IT is SLOW! I cannot tell you how many times I spoke ill of this DMS because of the difficulties I had printing documents. I was at the point of just going to a system of hash marks on index cards to keep track of things than deal with Frazer again when I called support and they walked me through setting my printers and making changes when I went to another of our locations. I made an infographic hand out for our all of our teams across all locations because that help tool isn't a Frazer thing. OH, and when you go to save a document, say on your desktop, you have to navigate through a confusing tree of unfamiliar drives and directories to save the document where you want it because your Desktop isn't really where your desktop normally is when you use hosted Frazer.

Frazer review

Commentaires : Extreamly happy with this product and value.

Avantages :

Easy to set up and running. Learning is easy and very accurate.

Inconvénients :

Selecting input to get the report is lacking more selections.

Why I have used Frazer DMS software for over 20 years

Commentaires : I have never in over 20 years encountered an issue with Frazer DMS software that couldn't be reconciled with a simple call to the help desk.

Avantages :

Their support team is ready and able to help us with any question, whether it is about a specific report or function, like handling a repo within the system, or an accounting question. Their support team is ready and able to help. The program is straight forward and ergonomically design with common sense and ease of use at the forefront.

Inconvénients :

That [SENSITIVE CONTENT HIDDEN] moved from Atlanta to New York state

The Best software for Buy- Here Pay- Here with the best Support

Commentaires : Total Satisfaction and the best service in the software business.

Avantages :

the ease of learning it plus the great tech support we have always received when purchasing a new computer or if we had a glitch Help Desk were always quick to resolve.

Inconvénients :

I can't seem to think of any cons. Totally satisfied!!!

FRAZER IS MY RIGHT HAND

Commentaires : FRAZERS SIDEKICK DOESNT PROPERLY UPLOAD THE PICTURES TO MY WEBSITE

Avantages :

THE INTEGRATION BETWEEN FRAZER AND ALTS OR ETAPS IS SO HELPFUL, AND OFFERING OUTSIDE FINANCING THROUGH THE PLATFORM HELPS CREATE AN INCREASE IN SALES BECAUSE OUR CUSTOMERS CAN LEAVE FINDING THE FINANCING TO US.

Inconvénients :

I WOULD ONLY ASK HOW TO GET SIDEKICK TO WORK

Every Dealer needs Frazer!

Commentaires : appreciate the fast support and very user friendly and affordable!

Avantages :

the ease of understanding each screen and the reporting

Inconvénients :

since it's based on one computer in our office, the other users have a slight lag-time when communicating with the main computer

Frazer Auto Dealer is the best bang for your buck if you run a car dealership!

Commentaires : My problem that Frazer fixed was having one organized software that we could have our sales, sales tax reports and even some basic repair/recon bills. Frazer did the job!

Avantages :

The pros are the value, amazing price! While the competitors charge two times the amount! Amazing product!

Inconvénients :

Only "con" Please note, Frazer Auto dealer software does not have any options to run a service center.

Frazer

Avantages :

The ease of taking payments over the phone is what i like most

Inconvénients :

i have not found anything i dislike about Frazer

Customer Service Always Goes Above & Beyond!

Commentaires : I was working from home due to bad snow storm and was having issues from my personal computer at home. I called Frazer and spoke to [SENSITIVE CONTENT HIDDEN] and these guys were able to log on and take care of the issues I was having log on and also took the time to explain why I wasn't able to log on. Anytime any of our locations have an issue there is no hold time and staff is awesome! Always professional and willing to help!

Avantages :

Easy to use and navigate. It exports to the banks and other systems we use.

Inconvénients :

Uploading pics is a bit of a process on getting them for inventory

Amazing customer service & great product!

Commentaires : Allot

Avantages :

We LOVE this software, it's very user friendly and if you get stuck on something or need them to create a report for you they are always helpful & always come through. We have been using this for 5+ years & love it!

Inconvénients :

That it doesn't have a mobile app or mobile option for when not in office. It would be great if they would create an app and be current with technology of mobile phone use.

The best Automotive DMS Software on the Market for Independent Dealers!

Commentaires : Time and Cost Savings to manage and operate the dealership. Great accounting and reporting functions as well! When I first saw the home screen, I though I was looking at a windows 95 application, but DON'T LET THAT FOOL YOU! Under the hood this software does more than it's next 10 competitors combined! Very intuitive and easy to use! I wish they offered DocuSign

Avantages :

EVERYTHING! WE have used 2 other big name software providers that charge BIG. This software not only does MORE, it is easier to use, and for A LOT Less. I would recommend this to any dealership from start up to 150 vehicles in stock. Great BHPH module, Great integration with payment processors, and route one.

Would not RECOMEND frazer.

Commentaires : Well let's see. Lost half of my contacts, got customers making payments and principal not coming off of there payment as shown, got other customers that show I owe them money versus them owing me. I WOULD NOT RECOMEND THIS PROGRAM TO MY WORST ENEMY!

Avantages :

Was great to start with. Then went to crap, took several man hours to re-install my customer network because frazer wouldn't do it and still not right! Losing business and have ALOT of pissed off customers!

Inconvénients :

Customer service sucks! I mean if I'm paying X amount a month to have this so called GREAT service I expect it to work correctly and if not workin correctly then they should have to fix it!

Frazer is a must have for all large and small dealerships

Commentaires : Frazer has assisted us in staying in compliance with OOOC and allowing us to breeze through audits, which is awesome.

Avantages :

The customer service is out of this world!! Always quick to answer and happy to help. If they are not able to help they can always find someone who can,

Inconvénients :

The only Con I can attribute to the software is that due to location they are an hour behind us and customer service opens at 9 which makes it 10 my time. There have been times I needed to get ahold of someone earlier.

second to none customer service

Commentaires : Benifit of having my DMS and my accounting system in one. I have no need for quickbooks

Avantages :

Easy to use. Great customer service from online chat to calling customer service they will mirror your computer and get done what you need done. Explain everything along the way. We use as our DMS and our accounting system.

Inconvénients :

They have come a long way with integrations . Now integrate with our online messanger service . Only con would be they dont yet integrate with all the lending services.

Affordable & Easy To Use

Commentaires : Frazer has been very helpful in keeping track of all payments, costs, inventory, profits, etc.

Avantages :

Frazer is an affordable dealership software. Easy to track vehicle costs and payment for in-house financing. You can use on multiple computers. Uploads pictures straight to advertising websites. Creates all forms for sales. Customer service is great.

Inconvénients :

You have to pay a lot extra for certain features like ach payments, text messaging, and some other features.

GREAT CUSTOMER SERVICE

Commentaires : EXCELLENT

Avantages :

ITS A SIMPLE SOFTWARE TO USE!! PRICE IS GREAT !!

Inconvénients :

WISH CUSTOMER SERVICE WAS 24HR 365 DAYS OF THE YEAR !!

This is it. Period.

Commentaires : Very easy, great customer service.

Avantages :

Amazing system, it can literally do anything, it constantly updates and can talk to many other different systems and websites. It can handle your accounting, inventory, service work etc. it’s literally your one stop shop. And their support team is beyond helpful and very easy to communicate with.

Inconvénients :

No cons I love this system refuse to change

Great for bhph

Avantages :

Fantastic for buy here pay here ability to report to credit bureaus

Inconvénients :

Lack of ability to push to dealertrack or route one

FRAZER - GREAT FOR START UP INDEPENDENT DEALERS - BE WARNED DOESN'T HAVE SERVICE FUNCTIONS

Commentaires : My overall experience with Frazer has been great, As a small dealer you need to ensure you are charging the exact anount of sales tax, doc stamps and more plus a place to print your DMV paperwork and Contracts. Frazer does this. I must add, You can use a simple lazer printer instead of the OkiData with the Frazer software.

Avantages :

The thing i like the most about the software Frazer is that fact that you have an entry level system in terms of cost but your receive a good bang for your buck!

Inconvénients :

The only things I dislike about the Frazer software, hard to even say dislike honestly it's just a feature they do not have, owning a service department, there is not a tab to use for customers when they want to service their vehicle with me so I have to use an entirely different platform or software for that.

Absolutely awesome. Support is second to none.

Avantages :

Ease of use. What I didn't understand, was quickly and easily explained. Every support item needed was resolved quickly.

Inconvénients :

Doesn't automatically sell the cars for me. :) Maybe some add-on accounting features. Need a cash flow statement. Customizable one along the lines of the export feature but with accounting item. ???

Easy to use and great value!

Commentaires : We have been very satisfied.

Avantages :

User friendly, and the sidekick app and remote use from home.

Inconvénients :

DMV integration not streamlined. At least not in MN. It would be nice to access MNDrive directly through Frazer.

loyal customer since 1998!

Commentaires : Best of the best. Customer service is unparalleled and super responsive always. No question or request is too small or large. Frazer accommodates!

Avantages :

Frazer has extreme versatility for any type of customer.

Inconvénients :

I barely scratch its capabilities. Always learning more of what it can do for our business.

Frazer review

Commentaires : It keeps my accounting in order

Avantages :

Easy to use it keeps track of my sales tax and accounts

Inconvénients :

The lower case q and the lower case g are identical in frazer which causes confusion . That’s why I would not recommend them.