Avis clients sur Yardi Voyager

Property Manager

Commentaires : Pas mauvais, mais pas le meilleur sur le marché.

Avantages :

Facilité d’utilisation et relativement basique comme interface.

Inconvénients :

Certaines fonctionnalités sont difficiles d’accès ou réservées aux câdres dirigeant, alors qu’elles devraient être accessibles aux employés

Yardi Voyager

Commentaires : The onboarding was awful. I wanted to cancel the conrqctnhalfway through and we were actually upgrading from an old Yardi platform, not another software. Once getting through that though it is a truly phenomenal product.

Avantages :

Capabilities are almost limitless. So many options and modules available. It’s expensive but can automate enough workload that administrative staffing can. It really is amazing what it can do.

Inconvénients :

The onboarding was brutal. Yardi has no subject matter experts on their teams that actually care understand property management and maintenance and that makes it very difficult to speak the same language. Some of their trainers are great and some are awful. The trainers are not Yardi employees they are independent contractors.

Our Yardi Experience

Commentaires : Overall, Yardi fits our needs and has good customer service

Avantages :

I love that the software offers everything we need in terms of commercial property management, and running the day to day management

Inconvénients :

That each tool we want to add is like an add on, and not like one big software

One of the most challenging parts of my job is managing Yardi.

Commentaires : 7s is a much better product than 6, which is a nice surprise. And payscan has worked well so far. In general, it's been a real struggle. It's just been really hard making Yardi work for my company. Occasionally, I come across a person who is great and knowledgeable, like [SENSITIVE CONTENT HIDDEN] and I try to reengage him or her but it's not always possible to get the same person to help. And sometimes you get one of the support team who is not very good and things can take a long time to get sorted out.....

Avantages :

It has a robust set of features and has many modules such as rentcafe that are native (hope I'm using that term properly) to the environment- meaning no need to integrate with third party software providers. Tech support is usually quick to respond.

Inconvénients :

You really need your own Yardi tech department to get the most out of it. If you don't it becomes critical to work with a Yardi consulting firm in order to customize the software to your business or implement new features. For some reason roommates are treated differently than "primary" lesees by the system. It's infuriating that residents are handled differently just because one was entered into the system first and is considered to be the "primary" resident, even when both folks are on the lease. Moving roommates in and out of the system is a nightmare for accounting. Customizing the leasing process and documents was so difficult and time consuming I had to fire Yardi from the job and engage an outside consulting firm. Yardi refunded my support hours upon request, so that part was good. The workflow is not set up to work in places like Boston or New York. The concept of a broker is foreign to Yardi folks. If you own or manage a single large property or community where all leasing is done in -house then no problem. If you own many properties in urban areas and rely on outside brokers to rent apartments choose a different software platform. Yardi support techs can be infuriating and there is no single person or team that is responsible for my account. I have team leaders for Voyager, Payscan, RentCafe, Lease Docs etc. but no single person is really "driving the train." I've been waiting 3 months or more for the correct version of my annual invoice.

Yardi Voyager one of the greatest programs ever

Commentaires : Many years using this program I just loved it when I moved to differ3ent company we still use it.

Avantages :

The ease to work your way through the program. Finding the sections you want to open quickly. Ease to learn. Very simple, not a hard to use program and everything in one place. I love it.

Inconvénients :

There are area's that I can not get into as they are not for my usage but they are there for the ones that need it.

Powerful property management software

Commentaires : Overall, my experience with Yardi Voyager has been positive.

Avantages :

Yardi Voyager is an end-to-end solution for property management. From the end-user apartment application process to utilizing the inventory module, Yardi Voyager provides a solution for managing units and tenants that is so much better than previous software we've used.

Inconvénients :

Portions of Yardi are considered "more important", so their developers focus on upgrading certain features, while letting other useful objects deprecate.

Industry Standard PM Software that declined over time

Commentaires : We ceased using Yardi after many years, primarily due to the outrageous costs and at the end horrible customer support. They "a-la-carte" every module and the functions within each module can be limited unless you license everything. The main reason was we could not get customer/technical support. Support emails would go unanswered, phone numbers disconnected or unanswered. Their management team would get involved and still nothing would be responded to or helped.

Avantages :

User interface was easy to understand and use. You could create your own customized reports.

Inconvénients :

That is a long list. Rent Cafe (tenant portal) never worked right for our tenants. You could never get two different reports to give you the same answer. Not nearly enough automation options for day to day functions. The primary con was little to no customer/technical support. Even the numbers on their "Support" site were either disconnected or unanswered.

Best Platform

Commentaires : I would recommend Yardi over the other platforms.

Avantages :

I like the reports and how easy it is to find exactly what you are looking for. it is very easy to process POs especially now that vendors can upload invoices directly into Yardi for processing.

Inconvénients :

some of the reports take a very long time to pull the information.

Yardi Voyager for a Commercial Real-Estate Company

Commentaires : Voyager is a great tool and we would choose it again!

Avantages :

Once set up, Yardi does a great job automating the management of our properties. We have also been able to use automated receipts and payments to allow us to process transactions wherever we are. Yardi has been built around real estate and that is evident! Customer service has also been excellent. Support reps are dedicated to helping resolve issues and follow up is great.

Inconvénients :

Set up is a bit complex and choppy. Support is available and helpful, but there is not a lot of written documentation to rely on. The structure of the system and how it works is not very intuitive and you need help to get most things done. We are a Mac shop and have had significant difficulties getting set up. However, we got there and are doing great!

Yardi Review

Commentaires : I have enjoyed working with Yardi and learning something new about its functionality every day. It's easy to use and there are always enhancements coming out to make report running and daily use easier.

Avantages :

Yardi makes it very simple to review all properties we have in the company. We are able to review tenant ledgers, run reports, reconcile accounts, add/delete properties, run trial balances and other report from Yardi Voyager.

Inconvénients :

The company I work for has a lot of properties and sometimes Yardi can run a bit slow when many people/departments are utilizing it especially around month end close.

Manager Review

Avantages :

Easy to use and everything loads fast most of the time

Inconvénients :

sometimes the reports load blank and there are too many steps

A valuable tool to manage all of your rental properties all in one place. Great for many units.

Commentaires : Against all other rental property softwares, this is the most diverse. You can literally use it from everything to commercial, residential and hospice type environments. It is also really great because most people that have worked in the rental property industry are familiar with the program which makes training new hires a lot easier.

Avantages :

This is a great way to manage every part of your rental property aspects all in one place. Yardi Voyager is extremely helpful in implementing payments to accounts and many more features. There is a reason that Yardi is one of the most popular rental software tools out there. They make handling everything simple and easy. Yardi Voyager specifically is good against multi platform rentals. It's like the big boy of rental tools. Once you have it all configured you'll never use anything else. It will help you with quotes on your new move ins, your lease expirations, your work orders for your maintenance people, it will also help with your occupancy, your vacancy and your foot traffic in your property. There are a lot of reports that you can generate to gauge how you are doing financially in the business as well. Yardi Voyager is an extremely useful tool.

Inconvénients :

The only con that I have about the program is that some of the functions that are incredibly useful, can be a bit difficult to configure and set up. Luckily though, any time I've struggled all I've had to do was contact customer support and they literally were able to help me step by step. Very very useful.

Yardi Voyager - Thumbs Up!

Commentaires : Overall - thumbs way up. I have found the system to be a reliable tool for Accounts Payable, General Ledger and Budget Creation & Management

Avantages :

Ease of use is at the top of my list regarding Yardi Voyager ... our company moved over to Yardi from another Real Estate Management Software about 12 years ago bringing us into the 21st century ... I love the ability to scan invoice images so when you need to refer to it later, it is at your fingertips. I rarely need to refer to hard-copy files anymore.

Inconvénients :

This would likely be report customization - though I could not say if that has more to do with our system administrators than Yardi itself, it can be time-consuming and (probably) costly.

A little dated but it does the job

Commentaires : Most people in the industry use Yardi, which makes it great when speaking to other managers in my city. I had a hard time understanding how to get tasks done when I first started using it, but now I'm fluent and it makes sense.

Avantages :

Yardi has a ton of functions. You feel like they've thought of everything that you may need. It's very diverse regarding its features.

Inconvénients :

Learning how to use the program to its fullest takes a lot of time and effort. It also seems like you go through a lot of clicking or steps to get where you need to be in comparison to other programs I've used.

Yardi for financial reporting

Commentaires : I am very happy with Yardi Voyager. I can find what I need relatively easily. The chart of accounts is easy to create and the custom reporting is helpful in disseminating information to particular users.

Avantages :

My favourite feature of Yardi is the ability to drill down to the original transaction to see how it was coded and the associated PO and invoice, if applicable. The amount of detail that can be found with relative ease is very helpful in creating financial reports.

Inconvénients :

The inventory management module is lacking and can be drastically improved. We have made it work for what we need, but I'd like to see some improvements in the module.

You don't know what you don't know - until you know.

Commentaires : Our company has used Yardi Voyager for 5+ years. For a short time, we did venture out to try another product, but it wasn't even a year before we were back to Yardi. All the systems talk and coordinate with billing and it just makes sense to have all products together vs using many different programs for the same goal.

Avantages :

While the systems are complex, with a little training, you will soon see how straightforward they are. The training program (Aspire) is my current favorite, followed by Senior IQ which is a complete dashboard of clinical, sales, and/or financial key indicators.

Inconvénients :

The back-end data is often hard to access because there are so many tables, but Yardi is consistently making improvements to get that data available (such as their product Senior IQ).

What year is it??

Commentaires : Frustrating and confusing.

Avantages :

Does it do what you need it to do? Yes. I suppose. At some point.

Inconvénients :

This software is the most out-of-date, convoluted, redundant, and time-consuming tool I have ever been tasked with using. Very little about this interface is streamlined and simple tasks that should take 1 click, takes 10. Those clicks = TIME. Glitches regularly without warning and I often lose what I'm working on, having to start over. The overall look of Yardi looks like it was packaged in with the first roll-out of Windows 97. There are FAR better property management software systems out there (looking at you, Entrata) and anyone who says things like "I didn't have a problem" are people who likely haven't used any other program seeing how far-reaching Yardi is in the industry.

It Does Everything

Commentaires : It is not perfect and most often they do try to be quick with responding to issues. The people have been great to work with.

Avantages :

It is such a large package that it has everything you need to manage rental properties. Having a Canadian module is a great help too.

Inconvénients :

High cost of base licensing. Add-ons are very reasonable priced though. Unit based pricing does help .

Love it!

Avantages :

It was super easy to use and there's so many things you can customize to your needs. I have switched softwares due to being at a new job, but I miss Yardi and am trying to get my current company to switch!

Inconvénients :

It was hard for me to get a hold of Yardi support when I had a very difficult project to set up in the system. I think we only had one designated representative in the company who could reach out to them for assistance, not sure why. However, they have a ton of training videos and pdfs at your fingertips so that is super helpful. I also wanted to have a way to import a long journal entry into the system. We once again only had one person set up to do that in our company - not sure if that was a setting issue though.

Yardi Voyager

Commentaires : I love the simplicity that Yardi Voyager offers to maneuver from resident profiles and reporting functions. I would definitly recommend Yardi as the top system for any property manager.

Avantages :

Easy system allows you to view resident profiles, reports and other functions that make property management simple and easy to maneuver.

Inconvénients :

I don't like that you cannot open resident profiles and reports at the same time. I find it also at times when searching or populating a field is becomes blank or inputs previous searched numbers or letters making it frustrating to search rapidly and efficiently.

I use Yardi during 90% of my day. I wouldn't be very productive without it.

Commentaires : It helps make my job easier. I can't do much of anything without it. When the system is down or I get locked out... I am useless...

Avantages :

I think it is very user friendly. I had never used the program two years ago when I started my new job. I caught on immediately. There are options available to get to different tasks more than one way. I am still learning new things, but I feel lost without the program.

Inconvénients :

Sometimes the communication between other programs is funky. We use I Love Leasing (Sweet Spot) and the import/export causes multiple leads.

Yardi= Common Sense

Avantages :

Easy to use, super basic program that takes care of all your needs. I love dash board. Anyone with basic common sense could work this program. Integrates nicely with other software's such as resident check and bluemoon.

Inconvénients :

I've used this software with different management companies and you can pick and choose which functions you want, nothing really negative on Yardi itself but not all companies use the same functions and not being able to use all of them can make the software a little more tricky at times.

Property Management

Commentaires : I am still learning something new every day. It is a very nice system to do property management but it took me over 6 months to fully understand the software & how to use it proficiently.

Avantages :

Doing my monthly balancing is very easy with Yardi. I am able to drill down & figure out where I am off. I like the fact you can pull reports for the G/Ls for each individual company.

Inconvénients :

How long it has taken me to know the software. Everytime I am on the phone with customer service, I learn new features about the software that I guess is common knowledge with Yardi.

Yardi is a solid choice for Property Management software, but lacks some key features

Avantages :

Yardi is easy to use, once you know how to use it. The accounting and reporting are robust. I like to ability to define unused fields and create custom attribute queries. The support team does a great job of helping with issues. The A/R and A/P processes run smoothly.

Inconvénients :

Training is minimal and the software is not intuitive. Our lease is complex, and it could no be loaded into Yardi so that we could have a seamless application to signed lease workflow. The maintenance module does not track field technicians time at a property, so there is no actionable reporting available for work orders.

I used Yardi for SFH property mgmt, maintenance, accounting, etc. It was wonderful!

Commentaires : Platform large enough to hold all of the necessary information which could then be formatted to fit our needs.

Avantages :

The dashboard could be personalized per role and made finding things much easier and quicker. The amount of information to be accessed and the reports made daily tasks that much easier.

Inconvénients :

Sometimes the links didn't necessarily make sense in regards to what you were actually looking for and the path to find information was a bit convoluted.