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L'éditeur aide les concessionnaires à prospérer à l'ère du numérique en leur fournissant la technologie dont ils ont besoin pour servir leurs clients avec efficacité.

En savoir plus sur DealerPeak CRM Center

Avantages :

Easy to navigate menu for all involved with daily.

Inconvénients :

Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

DealerPeak CRM Center - Notes

Note moyenne

Facilité d'utilisation
4,7
Service client
4,6
Fonctionnalités
4,5
Rapport qualité-prix
4,7

Probabilité de recommander le produit

8,7/10

DealerPeak CRM Center a reçu une note globale de 4,6 étoiles sur 5 d'après 12 avis d'utilisateurs publiés sur Capterra.

Filtrer les avis (12)

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Filtrer les avis (12)

Martin
Martin
GM (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Tech Service!

5,0 l’année dernière

Commentaires : Who to spend money with in advertising.....easy to see results

Avantages :

Easy to navigate menu for all involved with daily

Inconvénients :

Been pretty solid for us. Hard to find faults

Réponse de l'équipe de DealerPeak

l’année dernière

Martin, thanks for the feedback and we are always willing to serve our clients

Paul
Internet Director (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Woody's review

5,0 il y a 2 ans

Commentaires : follow up and contacting the customer's more frequently plus the auto pilots are customizable. Also during the pandemic being able to send weekly email campaign's to our customer base has been priceless

Avantages :

definitely the texting features and the product is not only easy to use but easy to train new employees as well on it

Inconvénients :

it duplicates overdue tasks over and over

Réponse de l'équipe de DealerPeak

il y a 2 ans

Thanks, Paul, we are extremely grateful for the review

Allison
Marketing/IT Director (É.-U.)
Utilisateur LinkedIn vérifié
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Horrible Support & Behind The Time

1,0 il y a 4 ans

Commentaires : We cancelled with DealerPeak and the whole process was enough to give this negative review and tell EVERYONE we know in the industry to steer clear of this software, especially when there are so many better options out there with a similar price tag, not to mention, less headaches!

Avantages :

The dashboard is easy to navigate and most employees can learn the back end fairly quickly.

Inconvénients :

The CRM is not innovative with its templates, reporting, mobile app and much more. It seems the software has not changed much, if at all in many years, making them low on the totem pole for the most technologically advanced CRM software. Not to mention the support and account managers are terrible. They are not helpful and make simple tasks a hassle and try to get as much money out of you as possible to get it done.

Matthew
General Manager (É.-U.)
Automobile, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Lustine CDJR General Manager Review

5,0 il y a 2 ans

Commentaires : Experience has been great. Training has been solid. Responsiveness stellar.

Avantages :

The ability to text sms. from the App and desktop, as well as send videos through the APP provides a great advantage for the time being.

Inconvénients :

The software is great. I would like the ability to record one video I can send to customers I designate vs. having to record a new video for every customer every time.

Réponse de l'équipe de DealerPeak

l’année dernière

Matthew we appreciate the feedback

Amber
Internet Director (É.-U.)
Automobile, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Love it!

5,0 il y a 2 ans

Avantages :

EASY TO USE AND SUPPORT TEAM IS AMAZING!

Inconvénients :

There is a lot to learn at first, but once you get the hang of it; it is really easy!

Réponse de l'équipe de DealerPeak

l’année dernière

Amber, we appreciate the feedback

Beth
HR/Marketing Director (É.-U.)
Automobile, 501-1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Dealerpeak is the BEST

5,0 il y a 2 ans

Commentaires : We have had a great experience with DealerPeak. The Software is advanced and easy to use and the team has always been wonderful to us!

Avantages :

I love the ease of use of the product. Its easy to train on, and its also easy to navigate!

Inconvénients :

There is nothing that I like least. I like the entire software

Réponse de l'équipe de DealerPeak

il y a 2 ans

Thanks, Beth, we are extremely grateful for the review

Matt
Digital Manager (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great customer support!

5,0 l’année dernière

Commentaires : Overall very good.

Avantages :

Easy to use and great customer support. [SENSITIVE CONTENT] and his team are quick to respond and they are always helpful and fast to resolve whatever I need.

Inconvénients :

I wish the app had all the features of the mobile version. Also, more mobile reporting.

Réponse de l'équipe de DealerPeak

l’année dernière

Matt, we really appreciate your feedback. Any feedback from our dealers is highly valued

Utilisateur vérifié
general manager (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Product

5,0 il y a 5 ans

Avantages :

7 years of partnership... They get the business... Their complete website crm decking automation and reporting is on a entreprize platform allows for multi roof cross selling under one customer profile... Awesome product

Inconvénients :

The service product need a little work. I would love it to follow the Repair Order through the work flow and automatically update status

Hillary
Business Development Manager (É.-U.)
Automobile, 1 001-5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software Great Support Team

5,0 l’année dernière

Commentaires : Best experience I have ever had with a CRM.

Avantages :

It is user friendly, has tons of valuable information and the support team is always more than happy to help!

Inconvénients :

There is not a thing I can think of in regards to this software that I would consider a con.

Réponse de l'équipe de DealerPeak

l’année dernière

Hillary, thank you for your feedback, we always appreciate input from our valued dealers.

Travis
Vice President/General Manager (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Bleecker Automotive Group

5,0 il y a 2 ans

Commentaires : We have seen a great uptick in customer retention and satisfaction since we have used this software.

Avantages :

This software from the beginning has been such a value. Their customer service and training has always been there for us and everyone is assessable.

Inconvénients :

Nothing we didn’t like about DealerPeak.

Réponse de l'équipe de DealerPeak

l’année dernière

Travis, we appreciate the feedback

mckenzie
bd manager (É.-U.)
Automobile, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

footh auto sales review

4,0 l’année dernière

Commentaires : Over all experience is great. I do not know if we would sign on again, due to how small our dealership is. It is just myself, a finance manager , and a salesman. It is only the salesman and myself using this system. Dealerpeak has been super super helpful with keep tabs on customers and employee.

Avantages :

I love being able to track and record all calls. I also really like the Dealerpeak support team. Always quick to respond. Especially [SENSITIVE CONTENT] He was very helpful and always checked in to make sure we do not need anything

Inconvénients :

I wish the program was simplified more. I wish there was not multiple options to do one thing.

Réponse de l'équipe de DealerPeak

l’année dernière

McKenzie, thank you for your review and valued input. We take note of every item good and not. We will take your suggestions to the team and see what can be done in the near future.

Krista
Business Development Coordinator (É.-U.)
Automobile, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

[SENSITIVE CONTENT] is greatest customer service! :)

5,0 l’année dernière

Commentaires : great customer support - when I call they are always helpful

Avantages :

very easy to use. great customer support - when I call they are always helpful

Inconvénients :

more features on the app - erase my notes - sometimes I pout in the wrong note on the wrong lead - then I have to make another note saying - ignore last not lol