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En savoir plus sur DialedIn CCaaS

Logiciel pour call centers (entrant et sortant) hébergé, flexible et riche en fonctionnalités, très facile à déployer, à gérer et à utiliser au quotidien.

En savoir plus sur DialedIn CCaaS

Avantages :

Chasedata dialer is a very well crafted solution.

Inconvénients :

There isn't much not to like about this company. I have tried others and it is hard to find a lot of legitimate dislikes.

DialedIn CCaaS - Notes

Note moyenne

Facilité d'utilisation
4,8
Service client
4,8
Fonctionnalités
4,7
Rapport qualité-prix
4,6

Probabilité de recommander le produit

9,4/10

DialedIn CCaaS a reçu une note globale de 4,8 étoiles sur 5 d'après 155 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (155)

arnold
arnold
Développeur logiciel (Cameroun)
Utilisateur LinkedIn vérifié
Vente en gros, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Une solution performante et facile à utiliser

5,0 il y a 11 mois

Avantages :

Nous sommes très satisfaits de ce logiciel qui nous offre un excellent rapport qualité-prix. Il nous permet de réaliser toutes les opérations nécessaires pour faire prospérer notre entreprise.

Inconvénients :

Parfois on a des petits soucis comme une coupure de connexion ou un bouton qui ne marche pas comme il faut

Chelsea
Chelsea
Director of Business Development and Inside Sales (É.-U.)
Utilisateur LinkedIn vérifié
Eau/gaz/électricité, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ChaseData Call Center Review

5,0 il y a 6 ans

Avantages :

ChaseData software allows my team to be extremely efficient. I love that we are able to customize call outcomes, create auto-greetings, and really tailor the platform to our exact needs. The support team is always available to help and truly wants to make sure you have all of the resources you need. Our reps in particular are fantastic!

Inconvénients :

I could benefit from additional training. I know there are a lot of resources and tools in the software that I'm not using simply because I don't know how.

Réponse de l'équipe de ChaseData

il y a 6 ans

Chelsea, We appreciate you taking the time out of your busy day to share your experience with ChaseData.

Brandon
President (Canada)
Télécommunications, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Two+ years as a new business.

5,0 il y a 6 mois

Avantages :

How simple and easy it is to learn as someone with no previous knowledge or training. Our company is new, and our barrier to entry was made drastically easier by using DialedIn. I can't stress this enough.. I was a Chef for over a decade, and in under a year DialedIn has allowed me to become an expert on their software. If that doesn't speak volumes to how dedicated this team is than I don't know what will.

Inconvénients :

Mistakes happen where ever you go. The amount of mistakes I've had under DialedIn's supervision is again drastically lower than my experience with Five9 or Convso.

Ceara
Ceara
TM Manager (É.-U.)
Utilisateur LinkedIn vérifié
Télécommunications, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées précédemment :

Easy to use

3,0 il y a 8 mois

Avantages :

The ability to customize the dialer to tailer our companies needs.

Inconvénients :

How easy it is to loose connection to it any time in internet has lose of connection.

Gary
CTO (É.-U.)
Assurance, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Really solid choice for Dialers

5,0 il y a 2 ans

Commentaires : Dialer solutions are one of the most important pieces of your stack and we've tried quite a few of the options. Chase is the most well-rounded, feature-rich and cost-effective solution we've used. Plan on staying here for a long time!

Avantages :

Includes every bit of functionality we've needed for the past year, and support is really good. Price is also very competitive.

Inconvénients :

It's Windows only. We have a blend of Mac / PC users and had to lean on Parallels for the Mac users in this case, which works really well but is an additional cost.

Wayne
Dir Call Centers (É.-U.)
Études de marché, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Dir Call Centers

5,0 il y a 5 ans

Commentaires : Support has been excellent, the team is knowledgeable and quick to reply. We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Avantages :

Chasedata dialer is a very well crafted solution. It is flexible and powerful, allow our organization to design a solution that is meeting all our needs. The reporting out of the box is strong, and they will customize reports as needed. The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Inconvénients :

It is very powerful and there are a number of ways to implement a solution. Take time to think your deployment through.

Réponse de l'équipe de ChaseData

il y a 5 ans

Wayne, thank you very much for you review. We always appreciate working with you and if you ever need anything, don't hesitate to contact us.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Bureau exécutif, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées précédemment :

Excellent customer service

5,0 il y a 6 mois

Commentaires : It was great I talked with [sensitive content hidden] and they are great agents.

Avantages :

The customer service is great. People are friendly and they are able to help

Inconvénients :

Issues with SMS and login. I was having issues logging in and sending out SMS

Kenneth
Director of Systems Engineering (É.-U.)
Marketing et publicité, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

ChaseData System was instrumental in easily replacing our premised system while increasing productivity and reducing cost.

5,0 il y a 7 ans

Commentaires : This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Avantages :

I had worked with a number of Premise Enterprise Dialers in the past and needed to find a powerful Hosted Based solution that could be managed from our main corporate office. We needed a system to be strong with Compliance (DNC) with local, state and Federal Regulations. With the changing Economic trends and with tighter profit margins being pushed we needed to find a powerful solution that could drive and grow our Marketing Company without eating into all of the profits that were being generated. After an intensive search for a replacement of our current Noble System Enterprise Dialer (Premise) we found that ChaseData Dialer was the best solution available. The features that ChaseData Dialer provided us fit our needs along with lowering our cost substantially. Our Business activities include telemarketing, reservations, customer service, and travel agency groups with all needing a combination of Inbound and Outbound Calling with custom Campaign and Scripts needing to be built. We needed to capture and easily access digital recordings of all inbound and outbound calls. We have agents and managers that are located in local and remote offices along with remote agents running from their homes. These are all easily managed from any location within the ChaseData Dialer Solution.

Inconvénients :

I have no concerns as the system works exactly as it is designed to. Although we had initial concerns over the stability of any Hosted Dialer System we found that was not an issue with the ChaseData Dialer Hosted System as they have built redundancy in the design of their network. If technical issues had arisen it was more of a local service provider issue than with the ChaseData Dialer network.

Réponse de l'équipe de ChaseData

il y a 7 ans

Thank you Kenneth for your review.

Craig
Managing Member (É.-U.)
Hôtellerie, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

DialedIn is a game changer!

5,0 il y a 6 mois

Commentaires : Our overall experience has been amazing! I have tried all the big dialer companies; Ive already have been through the heartache and lost money trying others who promise this and that. DialedIn is the best in the industry!

Avantages :

DialedIn has all the new bells and whistles that help with contact rates and stays up to date on the regulatory environment. Its very easy to train call center reps and provides key kpis on factors that help our company meet customer expectations and profitability.

Inconvénients :

The only thing was my original account rep was kind of slow on getting back to me. However, they reassigned account reps and she is amazing. Her name is [sensitive content hidden] btw.... the best!

Ryan
Ryan
Director of DefenderCare (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

From the initial phone call I knew I was making the right choice moving to ChaseData.

5,0 il y a 7 ans

Commentaires : Made my call center much more efficeient

Avantages :

Very fast, real-time is actually real-time, very little delay. Everything is very easy to use once trained by their support staff. Any time I have a question, I just click Live Chat and someone helps me almost immediately. I started using a new CRM and the team at ChaseData was able to integrate it into our system within 48 hours. Basically anything that I've thought of and wanted to do, the team at ChaseData found a way to make it happen.

Inconvénients :

One change I would like to see, and from what I've been told from the first day I started, it's already in the works, is the ability to tell the system which hours I would like the lines to be open. It was a small learning curve to teach my guys to make sure they log out at the end of the night but it is now a non issue.

Réponse de l'équipe de ChaseData

il y a 7 ans

Ryan, Thank you for your review. Your business means a lot to us. We are always here for you if you need anything.

Genesis
Genesis
Marketing Specialist (Philippines)
Utilisateur LinkedIn vérifié
Marketing et publicité, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Chase Data CCaaS Review

5,0 l’année dernière

Avantages :

Flexible and allow our organization to design a solution. User friendly and monitoring tools are good and low cost.

Inconvénients :

The customer service. Sometimes the phone kept ringing.

Mike
Branch Manager (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great service and awesome people to work with. Would highly recommend to anyone looking for service!

4,0 il y a 6 ans

Avantages :

I've worked with dialer companies for 2 decades. While each have had their ups and downs, chase data has proven to be elite in all categories. Customer service is always there to help and does their best to accommodate problems in real time. The support staff has provided amazing service and maintained professionalism at all times. Anyone using a dialer knows how stressful this sector can be, and downtime can feel like an eternity. I can't stress enough how lucky we are to have the support from Chase data as they continue to be leaders in this industry. You guys rock!!!

Inconvénients :

Agent screens tend to freeze at times. We experience minor issues at times, but nothing that typically disrupts the overall flow for the day.

Réponse de l'équipe de ChaseData

il y a 6 ans

Mike, Thank you for your review. We always appreciate getting feedback from our clients.

Daniel
Vice President of Operations (É.-U.)
Télécommunications, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellent Dialer

5,0 il y a 6 ans

Avantages :

User friendly Dedicated and helpful support team Fantastic features Affordable compared to big name competitors The team at Chase Data is always trying to improve the features and quality of the system

Inconvénients :

Can't think of anything negative to say. Very grateful to have this software after years of dealing with big name dialers that cost a lot more, tons of tech issues, and the support was not helpful. Couldn't be happier to be using Chase Data for our business.

Réponse de l'équipe de ChaseData

il y a 6 ans

Daniel, thank you for taking the time to leave us this review. We appreciate your feedback on your ChaseData experience. We look forward to working with you for years to come.

Ludnel
Deputy Director (É.-U.)
Gestion d'organisme à but non lucratif, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Handles large volumes of inbound calls and outbound calls with no downtime.

5,0 il y a 7 ans

Commentaires : Much more efficient phonebank fundraising.

Avantages :

Easy to set up and very, very, very easy to train volunteer fundraising operators. Once our funds drives have ended we then use the system to follow up with pledge donors. Compared to our old process, ChaseData has yielded more net collected donations in less time. I would highly recommend this software to all non-profits.

Inconvénients :

There really are no cons but we learned that we need more broadband bandwidth because of the volume of calls the system was able to handle. We secured more bandwidth, problem solved.

Réponse de l'équipe de ChaseData

il y a 7 ans

Thank you Ludnel for your review.

Scott
Consultant (É.-U.)
Services financiers
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Great dialer and great support for good price

4,5 il y a 8 ans

Avantages :

It seems to do a great job of weeding out answering machines without excessive delay in transferring calls to agents. It also does a great job of keeping agents busy, shortening wait times between calls, without sending the drop rate through the roof. Other solutions I've tried seemed to force a choice between unacceptably high drop rates or bored agents waiting for calls. The support is also friendly and usually prompt. With any high tech or complex product good live support is essential. ChaseData has delivered for me.

Inconvénients :

I'd really like to have the ability to query and update our lists with free form SQL queries. Many complex searches and updates are not possible or timely. I find the easiest way is to export the list, make my changes in another program, and then re-import. I wish that wasn't necessary. For the price and performance in more critical areas though I'm not complaining.

Scott
CEO (É.-U.)
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Chase is the Best

5,0 il y a 2 ans

Commentaires : Great

Avantages :

Everything is great with Chase, Customer service and tech support if needed

Inconvénients :

Price, lol Wish it was less expensive! but you do get what you pay for

Michael
G.M. (É.-U.)
Services aux consommateurs, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

excellent product & service

5,0 il y a 3 ans

Avantages :

there service Dept., Jordon, are a TEN! I would recommend them to anyone

Inconvénients :

there is nothing bad to say about the product or service!

Thomas
Director, Data Operations (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Best of Breed Call Center Software

5,0 il y a 5 ans

Commentaires : countless hours of manual work saved (operationally and reporting); better comprehension of Dialer solution across all business users; ability to make decisions and improve on the fly

Avantages :

intuitive interface and user experience; robust analytics and dashboards; excellent sales and operational support; platform functions both quickly and smoothly with no issues or downtime; comprehensively designed to support any use case

Inconvénients :

if anything, the requirement for Mac users to install Windows via a virtualization tool. this is however very minor (and simple) in the context of all the advantages

Réponse de l'équipe de ChaseData

il y a 5 ans

Thomas, thank you for your review. We appreciate your feedback.

Chad
Director of Sales (É.-U.)
Télécommunications
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Outbound Sales

5,0 il y a 8 ans

Avantages :

Really enjoyed the ease of using the program as a representative, in regards to making client notes, dispositions, and ease of finding information. We employ a good amount of people aged 40 and up and they were adapt to using a computer. As for an administrator, loading leads was easy, and finding and pulling reports was a breeze.

Inconvénients :

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Walter
Office Manager (É.-U.)
, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Chase Data software has helped by increasing call center productivity

5,0 il y a 8 ans

Avantages :

What I like about the software is that it is very user friendly and even a person with little tech knowledge can use this system.The new software upgrades are great, from being able to download reports to the automatic recording is a great tool for our call center. Chase Data employees are very polite and always willing to help whether its a big issue or something that is as simple as how to log in.

Inconvénients :

I can honestly say I have nothing negative to say about the product or vendor.

Lynnsey Anner
Recruitment Call Center Manager (Canada)
Santé, bien-être et fitness, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Support for a new customer.

5,0 il y a 5 ans

Commentaires : The call center functionality is new for our business and ChaseData has made the transition very smooth for us. Anytime I have questions or require support ChaseData is able to set up a meeting to walk me through or their Chatline has assisted me. All my interactions have been very positive. This software will assist me in tracking performance and managing my customer's contact in a more efficient manner.

Avantages :

The system is very easy to use. Any questions I have had have been handled professional and efficiently . My account rep, as well as the online chat support, have been extremely helpful and attentive. I have utilized these support methods numerous times.

Inconvénients :

I am still learning the system but I have not found any cons at this time.

Réponse de l'équipe de ChaseData

il y a 5 ans

Thank you for your review! We appreciate your feedback.

Carlos
IT Manager (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Very good positive experience... support is awesome!!!

5,0 il y a 6 ans

Avantages :

Software comes with a lot of great features for Admin and Agent side. Very useful tools make easy the work using this Dialer App. Best part, you can integrate links into it. making easier the access for the Agent.

Inconvénients :

Overall, no negative complaints about it.

Réponse de l'équipe de ChaseData

il y a 6 ans

Thank you Carlos for your review. We appreciate this.

Mike
Loan Officer (É.-U.)
Services financiers, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Amazing Software

5,0 il y a 4 ans

Commentaires : Amazing

Avantages :

Ease of use. Tech support is easy to access and are very knowledgeable.

Inconvénients :

Nothing. Everything about this dialer system I love

Réponse de l'équipe de ChaseData

il y a 4 ans

Mike, thank you for your review of our call center software. If you need anything, don't hesitate to contact us.

HENRY
CEO/PRESIDENT
Hôtellerie, 11–50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis
Source : SoftwareAdvice

GREAT PRODUCT!!!

5,0 il y a 8 ans

Commentaires : I USUALLY DON'T LEAVE REVIEWS, I MORE SO READ THEM WHILE DOING RESEARCH BUT THIS PRODUCT DEFINITELY DESERVES MY KIND WORDS. FIRST THING, THE CUSTOMER SERVICE AND TECHNICAL SUPPORT IS GREAT. THE PRODUCT IS EASY TO USE AND NAVIGATE EVEN ON YOUR FIRST TIME OF USE, BUT IF YOU NEED ASSISTANCE THE CUSTOMER SERVICE AND TECHNICAL SUPPORT ARE VERY KNOWLEDGEABLE AND ALWAYS ANSWER ANY QUESTION YOU MAY HAVE. 2ND THING, THERE IS SO MUCH THAT YOU CAN DO WITH THE PRODUCT. IM REGULARLY FINDING OUT NEW THINGS THAT I CAN DO TO BE EVEN MORE EFFICIENT. MY ADVICE TO ANY BUSINESS RUNNING A SALES ROOM, CUSTOMER SERVICE ROOM OR TECH SUPPORT ROOM WOULD BE TO TRY THIS PRODUCT OUT FIRST.......

Avantages :

-GREAT CUSTOMER SERVICE AND TECH SUPPORT -PRODUCT CONTAINS MANY TOOLS TO BE EFFICIENT

Justin
Owner (É.-U.)
Services financiers, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

ChaseData is the Best Predictive Dialer on the marker by far.

5,0 il y a 8 ans

Avantages :

My favorite thing about the dialer software is their is very little lag time between calls and the sub campaign feature really sets you target your lists. I also like the easy set-up for adding additional call reps.

Inconvénients :

Nothing at this time. If I have a problem it is fixed in a timely manner.