Avis clients sur Blackbaud eTapestry

Good management software

Commentaires : We use this as our primary data storage system. It talks to our database view very well.

Avantages :

I like that all of our data is stored in this software and that it is easy to quickly access for my whole team.

Inconvénients :

Sometimes the software gets bogged down with users and runs very slow. The updates do take some getting used to as well.

Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime

Commentaires : Exceptional experience and would recommend to all that are searching for a donor software system.

Avantages :

Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility.

Inconvénients :

We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be.

AVOID eTapestry at ALL Cost! Their set-up, project management and communication is abysmal!

Commentaires : This company lacks effective project management and communication with their clients, especially during the set up of their services. When they fail at communication and project management they blame the client and make you feel as if you are the "client from HELL!" Since I was director of Account Services at two major fundraising agencies, I DO KNOW project management and how to effectively communicate schedules, expectations, project responsibilities and deliverables to clients. They are failing miserably and I did not expect to get this horrible level of service and then made to feel as if I was creating the problem! if you want to abdicate all responsibility in what eTapestry does and get what they give you, you will probably like this company. However, if you are at all knowledgable and want things done in a professional and organized manner having input in how it turns out, don't go with eTapestry. You will be sorely disappointed and face ongoing threats of increased costs.

Avantages :

On the surface, the features are hard to beat. Their reputation through Blackbaud would lead you to believe they are a top notch organization. Their sales efforts and people are really good...attentive and always available.

Inconvénients :

This company is resting on a PAST reputation and on the coat tails of Blackbaud. As a previous Director of Account Services at two major fundraising agencies serving domestic and international nonprofits, I felt I had selected the best company for my nonprofit's fundraising soluction. BIG mistake! They know NOTHING of project management in the set up of a new client. They don't provide a schedule of deliverables and who provides what when. They do not do wire frames on their website or eCommerce forms so you don't know what you are getting. At every turn they tell you they will charge you more if you change anything. They start NOTHING until they have EVERYTHING they want but give the client NOTHING to see what we will be getting from them. THEN they take 6 weeks and don't tell you a date when anything will be delivered. When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.

very versitile

Commentaires : We have been able to move towards a more technology based fundraising using the justgiving portion of blackbaud for our jog-a-thon. Students created their own page and shared it for donations. This made tracking and acknowledging donations much more efficient.

Avantages :

We use etapestry and justgiving and have found it to be very useful. We have been able to easily link fundraising campaigns, event registration and forms to our website and then track information.

Inconvénients :

Extracting information can be somewhat challenging - once you learn their programing and how to create a query it becomes easier. They do provide a very large training database and a chat room for help.

New to eTap, not to CRM

Commentaires : Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.

Avantages :

I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.

Inconvénients :

The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.

Great Tool for Tracking Donors

Commentaires : I really like eTapestry for donor giving and cultivation.

Avantages :

It was easy to use and track giving and donors over time.

Inconvénients :

Grant tracking could be a little easier to navigate.

Great for smaller organizations looking to grow!

Avantages :

eTapestry is a great entry-level CRM tool that will help you familiarize with how the whole concept works. My organization used eTapestry for quite some time and it functioned really well. I really enjoyed the Query Builder tool and folders to keep all your queries organized!

Inconvénients :

Once my organization started to grow more, we needed a tool that could handle the bigger volume.

Worst system ever

Commentaires : Etapestry is holding me hostage with a product I no longer use. Its outdated system has been causing me so many issues that it's eating in to my funraising time for my nonprofit. They won't let me cancel my contract even though I don't want to use their product any more.

Avantages :

It worked for when I needed it to work. But my organization has now outgrown the system.

Inconvénients :

Cusomer support and outdated database. Not user friendly.

Pro for Donor Management, Con for Event Management

Commentaires : While eTapestry has helped us make sense of a lot of data and history, it is very difficult to learn how to use and train new employees on.

Avantages :

I like the data it stores about our donors and the various ways we are able to report on the information,

Inconvénients :

I find the donor facing event platforms very dated and confusing.

eTapestry for Donor Management

Avantages :

eTapestry has a lot of great cloud based functionality for keeping track of your donor database, sending communications, running reports on interactions with donors, etc.

Inconvénients :

It's pretty pricey for smaller not for profits.

Slow loading times, yet valuable, helpful, and easy to use

Commentaires : The benefits that I get from eTapestry is a giant database that can easily access each user by using a simple 1 to 6 digit entry recognition. Being able to store all this information online as opposed to locally also benefits our organization due to eTapestry's massive storage.

Avantages :

I like the most the fact that one can search for a client's account by their account number, with a / before it, and find any given person within the account instantly. This sort of number-orientation makes the software much easier to integrate for importing data, especially when importing hundreds of account updates and journal entries at a time.

Inconvénients :

I like the least how slow the software is. Perhaps this is because my company is utilizing the maximum account storage (we have 100,000+ accounts on file). When clicking on someone's name, there is a loading time of 3-5 seconds. When attempting to enter a gift or a journal entry from that person, there are 2 additional loading buffers of 3-5 seconds depending on the activity within the company at that time. This severely slows our process of data entry, preventing data entry from being smooth and fast.

Been with eTapestry for over three years.

Avantages :

Very recently, I had my first positive experience with phone support. Hopefully, that is an indicator that eTapestry is beefing up their customer service. We will know more as the holiday rush happens.

Inconvénients :

Since the beginning, customer support has been abysmal. Just recently, it has improved, but it took three years. Last year, during the holidays, I waited no less than an hour on hold each time and ended up hanging up because I did not have that kind of time to wait on the phone. One time, I waited an hour and a half, and when the closing time came, instead of taking my call, eTapestry simply disconnected me, and I pay extra for phone support! I gave up and was never able to reach support last year during the holiday season. This year's holiday season is just starting, so I have to see if anything has improved. Also, when we set up our account there was zero project management. They did not establish our needs, and as a result, set up the database as they saw fit. We had problems with defined fields (ones they established and ones they did not), and any changes would have cost a fortune. So we were stuck with what they did, which requires a lot of additional data input after the fact. There was also zero personal training. They provided videos to watch. That was not an effective way to train because they use their own terminology, and when you had questions to ask, you couldn't ask because you were watching a video. Hands-on training is a must! We started with a customer support person who was not in tune with our needs and was later switched to a group and lost one-on-one support.

A great starting point for small nonprofits!

Commentaires : Good, but no the Best.

Avantages :

Ease-of-use was the best component of the system. When I was hired on by my organization in 2014, they had been using the system for a number of years already. People knew what tools they need in the system, but did not invest in further exploration of resources until I arrived. It was fairly intuitive though.

Inconvénients :

The pricing was based around Contacts/Accounts which was not good for us as we have had rapid growth. Moreover, at the time, it did not integrate well with other systems we were purchasing. Our goals was to build out a seem less network where our data flowed in a way that made sense from Accounting to Marketing. eTapestry would have left us with few options.

Should have done this long ago

Commentaires : The customer service has been top-notch. I'm a very satisfied customer and have already spread the word about Blackbaud and Etapestry to my colleagues in the nonprofit field.

Avantages :

Etapestry makes it easy for me to have all of my important donor information in one comprehensive spot. Pulling reports, adding content and getting an at-a-glance look at where my financials are coming from have been an essential part of my strategic success.

Inconvénients :

There is definitely a learning curve, as there is for any industry-specific software. Working in the nonprofit field, it's hard to find time to learn everything there is to know but I'm confident that the more I use the software, the more second-nature it will become.

Streamlined Fundraising Support

Commentaires : Etapestry has helped our small development department in big ways! It's ease of use was critical for staff who had not used professional fundraising systems before. They were able to get on and get started right away.

Avantages :

Dramatically cuts down administrative time with auto functions, which was essential for our small development team so that they can spend time on cultivation vs. wasting time updating spreadsheets and processing donations. Easy reporting and querying has enabled us to better assess our efforts and returns. Great donor tracking functions ensure things are slipping through the cracks. The auto reminders and calendaring are super helpful. The seamless integration with online giving was also a blessing.

Inconvénients :

The only con is that the online fundraising interface is a bit limited design-wise, without additional cost.

eTapestry Donor Data Base

Commentaires : Overall great software

Avantages :

eTapestry is an economical donor data base that is provided through Blackbaud systems. It is a great price for all the features and functions it has. It can store and track all data on donors both individual and grants.

Inconvénients :

While the software and database can track grants it is easier and more useful to track individual donors. Matching funds are a bit tricky to input and events are another feature which are a bit tedious and difficult to track.

Painful learning process

Commentaires : Etapestry needs to be more user friendly. 9 out of 10 times their chat can't even help, and I have to wait for a higher level and sometimes they need to get back to me, which they eventually do, but too much time wasted.

Avantages :

Generating letters off of each donation. Being able to run queries. I like the address updates and a lot of the user defined fields.

Inconvénients :

Way too many layers/dynamics. Next to impossible to figure out many of the compound queries without help.

eTapestry is a very useful for successful fundraising

Avantages :

This software has the capability of reporting on so many things. From donor retention to volunteer hours, you can set up your own fields and track what is important to your organization.

Inconvénients :

It can be very challenging and tedious to learn how to queries and reports work. There are so many criteria that have to be set correctly to gather the information you need.

Not user friendly

Commentaires : Bring back the top notch customer support you had . . . eTapestry is hard to learn and unless you are a programmer you need qualified, knowledgeable support who will help.

Avantages :

The customer support it used to have when we first started a couple of years ago. Now it seems as if no one knows much on chat.

Inconvénients :

The customer support on chat is terrible. All they do is send you links to read. They don't seem to understand.

eTapestry is a good (not great) system for what we needed

Commentaires : We are able to track and communicate with our donors through this system. The reporting functionality is amazing for the price, and after a user has invested quite a bit of time into learning how everything works, the system has many capabilities that have been extremely useful for our organization.

Avantages :

We like the tiered permissions (security groups) function, which set this system apart from many other offerings in the donor management arena. The customer service has always been great when we've had problems. The reporting capabilities of eTapestry are absolutely incredible.

Inconvénients :

The software is not always intuitive, and it's only easy to use after lots of time has been spent learning its layout and functionalities.

Very expensive for the same functionality as other softwares

Commentaires : Not happy with this product.

Avantages :

Pretty quick customer support, automatic gift processing, ability to track donations well, very large knowledge base.

Inconvénients :

Price, not that easy to use if doing more than data entry. Reports, queries, etc. more difficult. Need to pay extra money on top of the large cost to get pre-made reports.

Seems cumbersome.

Avantages :

It seems to have a lot of features, although our organization only uses a fraction of those. The Cart would be a good feature if we could get it to work.

Inconvénients :

The query/report functionality seems very cumbersome. Also, many programs these days integrate directly with QuickBooks, although eTapestry does not, unless I'm missing something. The download into QuickBooks does not import the detail, so I have to keep going back to eTapestry when I need the detail. The pricing seems high for an organization of our size. I don't find the program intuitively easy to use -- the buttons are never where I think they will be, and the "Help" section has not been very helpful. The program does not seem flexible: Just an example -- I set up an approach that I realized shortly after that I wouldn't need, and your instructions said that I couldn't delete it. Although I could disable it, I don't want it forever after lurking in the data base when it has never been used and never will be!

Needs to be less cumbersome!

Avantages :

eTapestry is a very dynamic and functional database for tracking donors. It has a lot of potential to make this daunting task easier.

Inconvénients :

eTapestry needs to make this more user friendly. It is very difficult to learn, and customer support is hit and miss.

very disappointing

Commentaires : The only thing they are reliable at is billing you - they conveniently require direct deposit. Currently trying to find someone who can change my billing process - though it's been weeks and no one has gotten back to me.

Avantages :

I believe that there are great capabilities if you have the time to figure out how to utilize this database. I would recommend having someone specifically dedicated to this - ideally a tech person or computer programmer - not just a development person.

Inconvénients :

It's not intuitive.Customer service is not very accessible. They charge extra for additional support. Getting started on training you're really on your own. There are so many various locations for instruction, some at an additional cost. Getting started in this database has taken months to upload my 1,000 records. I don't have a point person to contact or anywhere to go up the chain of command. I have no idea how this company is structured. Considering scrapping it and finding something new.

Caution-could be good-could be bad

Avantages :

The software at its basic form works well with little maintenance.

Inconvénients :

The customer service is extremely unprofessional and you have to make sure you push to speak to someone who knows what they are doing.