Avis clients sur ECLIPSE

Eclipse saved my company!

Avantages :

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Inconvénients :

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Spinecare’s experience

Commentaires : I am so glad I made the switch. Eclipse has great customer service and technical support team. Our old software company used to take a few days to contact us back. With eclipse help is available when we need it.

Avantages :

Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use!

Inconvénients :

I wish we could be in a chart at multiple stations at the same time.

A complete experience in the health area thanks to eclipse.

Commentaires : In general, my experience with ECLIPSE was not very long, but in the short time that I have used it, I can highlight that it is a complete software and that it met all the needs and requirements requested by the company where I was working. It is a software that I would use again but that it has many more features since the world of technology must always advance.

Avantages :

ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work.

Inconvénients :

As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company.

Review by receptionist who also bills insurance

Avantages :

The price is right, it provides electronic billing capabilities, you can download ERA and EOB information from your clearinghouse, and GalacTek Help Desk can usually help you solve a problem

Inconvénients :

Since Eclipse is a stand-alone system, it’s very helpful that it allows practitioners to view the calendar via Google. Two problems. First, a practitioner may be forced to change their Google password to comply with Eclipse requirements. Out of four practitioners, three had to change their passwords. Second, when I enter an appointment on the calendar, it will sync to Google. If I edit that same appointment to change the time frame or to cut and paste it to another date, that does not always sync to Google, greatly compromising the accuracy of the calendar viewed in Google. It’s easy to enter new patient information into Eclipse. However, phone numbers and email addresses are entered under a separate demographic tab. Cumbersome. Also, there are programming inconsistencies. When indicating “race” you must click in a tiny box beside the choice. But when indicating “ethnicity” you may simply click on the choice, without having to carefully aim for a tiny box. I have found these programming inconsistencies elsewhere in Eclipse. One of the worst programming inconsistencies is the use of the date cells. When entering a patient’s date of birth, you must click on the calendar, then the cell is populated with today’s date. (We have no patients who were born today!) You then click on month, change it, tab to day, change it, tab to year, change it. But when using a date cell in the patient’s ledger, after the month is entered, the cursor will automatically move to the next cell, and so on. Because of the difference in programming for these date cells, I cannot confidently enter dates without watching carefully what I am doing. To save newly entered information in a patient folder, you must click a red “X” which is labeled “Close”. When new to Eclipse, this is an uncomfortable concept. The word “SAVE” would be helpful or even “SAVE and CLOSE.” The big red “X” just doesn’t compute. Issues with using the calendar to schedule appointments include: 1. There is no “TODAY” button. You must click the tiny calendar and then click the tiny option “Today.” A 2-click process. Doesn’t seem very ominous until you realize that you are on different dates all day and then your 2 clicks turn into 200 clicks. 2. Recurring appointments are cumbersome to set. The best option I have found is to set the first, then copy and paste it to each succeeding date and time. It works, but is very time consuming. If there is a more efficient way to create recurring appointments, Eclipse has made it difficult to discover. 3. After setting a patient appointment, you must return to “Views” to ensure that you have indeed set the appointment! Skipping this skip is very dangerous. A real confidence buster. Eclipse offers a “preview” of bills and documents you have scanned and saved to the patient’s file. However, scrolling to view more than one page of documents is so cumbersome that you often need to print the documents in order to see everything. The pages jump in such a way as to indicate that Eclipse is old-school technology. Eclipse will send “automatic” appointment reminders. There is nothing automatic about it. You must remember to send the reminders and go through the 19-step process to send the reminders. Even trying to use the Eclipse templates to set this process up took a couple of weeks, many phone calls to the GalacTek Help Desk, and many failed attempts. If you can endure that, then it works fine. With this process, however, a stand-alone system is a liability. You must send Monday reminders out on Friday or Saturday. This often necessitates a trip into the office, especially if there has been a holiday, since it cannot be done through the web. Eclipse makes their stand-alone system a selling point, citing instances when other web-based programs have been hacked. With medical records this is a valid concern. (However, countless companies use web-based payroll systems without any concerns.) In hindsight, we would purchase a web-based system. Initially setting up to bill insurance companies is daunting, difficult, and confusing. Eclipse helps by providing error messages and a 12 page document in the hope that you might find the error message and somehow decipher computer speak and discover your error. This is fun if you like to receive messages such as “Missing or invalid provider ID#: Loop 2420A ID Loop: 2420A Segment: Segment: NM1*82*1Name*Provider****34*.” This might be helpful if you are a programmer. If you are a receptionist or billing expert, you may not have taken a DOS class 30 years ago. If you don’t think that’s fun, you have the option to call the GalacTek Help Desk for ANSI issues. If you haven’t been made to feel like a fool recently, please call. Once you know how to bill insurance companies and all your information has been entered correctly (including the impossible-to-notice “Patient’s relationship to guarantor” cell), you are now ready to complete the 19-step process, if you want to bill an individual patient visit. One difficulty with this process is that after you click “EDI Processing” and identify the codes to submit, that particular dialog box just sits there. No indication that you are done, that you selected anything, or that you need to now close the box to go to the next step. This is a huge issue when you are interrupted by a phone call, a patient, a practitioner, a sneeze. You may need to redo the EDI Processing step to ensure you identified the codes. From our chiropractic physician: “The kiosk is terrible.” We have worked with GalacTek for four months to get the kiosk running to no avail. We are still using hard copy intake documents in spite of the fact that we have two computer-savvy people working on this issue with GalacTek. To their credit, GalacTek has offered to have a third-party come to our location to get the kiosk working. Aside from the fact that the kiosk does not work for us, the intake template is absurdly difficult and time-consuming to use. If we do get the kiosk working, we will need to tweak the template to a massive degree. Adding a “new guarantor” in Eclipse is relatively simple since it allows you to “copy from patient” or “copy from guarantor.” However, Eclipse technology relies on a “home phone.” 99 percent of our patients do not have a “home phone.” You must enter 10 zeros in the home phone cell anyway. This was sold to me during training as “it makes things cleaner.” That is a falsehood. It is a requirement and if you don’t enter all those zeros in the home phone cell, you will be sorry later. So the “copy from patient or guarantor” works but only populates the “home phone” cell. If you want things to be clean, you must find the patient’s cell phone number and reenter it in the “alternate phone” cell. A serious danger in “copying from guarantor,” is when you have a family. Dad or Mom may be the primary insured. Each family member may have a different digit on the member id, e.g., Dad may end in 1, Mom may end in 2, Child may end in 3, etc. If you have relied on simply copying from guarantor without checking each individual’s member id, the claims will not be successful. Alerts may be set on Eclipse to remind you of things like “collect payment from last visit,” etc. Those “alerts” pop up only when you click on the scheduler to indicate the patient has arrived. The alert is a teeny tiny box that pops on at the bottom right of the screen and is in black and white. It is not enough to draw your eye to the alert and it was several weeks before I even noticed the alert pop-up. We have four different types of practitioners and different “cases” need to be set up for each practitioner. Switching between cases is cumbersome and time-consuming. When there are cross-over patients this becomes a real issue. The ledgers must also be kept separately in order to avoid serious issues when billing that cross-over patient.

Great company to work with.

Commentaires : I went to the training in Florida, and it was the best experience I have ever had with training and learning. They were amazing. They walked me through every part of the software that I had questions on and spent as much time as I needed. I never got bored or tired. [sensitive content hidden] was so down to earth and fun to talk and laugh with. I learned so much. The staff he has is so helpful as well and down to earth as well. I didn't want to leave when the training was complete, they became like family to me. They have so much knowledge of this system. They answered all my questions and walked me through everything as many times as I needed them to. I highly recommend attending the training. There is so much more to this software then I realized and I am so excited to start implementing all if it at my office and showing it all to my doctors.

Avantages :

It has everything we need, I like that I can color code each doctor, each service and I can get to things easily. It flows very well. The customer service is amazing. When I call they are so quick to help me and walk me through any issues that I have.

Inconvénients :

Until I went to the training in Florida I thought there were things missing that I wish this software had but now I love everything about it.

Eclipse Full Body Template

Avantages :

The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way.

Inconvénients :

I don't really have any problems with the software at this time.

Worst technical support ever!

Avantages :

It works for basic functions. No frills.

Inconvénients :

The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers.

Excellent software!!!

Commentaires : I think Eclipse is very easy to use, if you have a question the support staff is readily available and very efficent and solves issues quickly and fully explains in detail.

Avantages :

I have been using Eclipse for over 13 years. The software is extremely user friendly and very easy to navigate. Billing and posting payments goes very smoothly.

Inconvénients :

The only negative I found was it takes quite a bit of time to run reports, it has to scroll though the entire patient rolodex and with 13 years of data in the system it takes more time then I would like.

Long time Eclipse user.

Commentaires : We have been very satisfied with Eclipse, both the program as well as the support.

Avantages :

We have been using Eclipse for 20+ years and have found it to be an all-inclusive chiropractic software, from practice management to EHR and billing. Eclipse is progressive and keep my office up to date with the latest changes in the industry.

Inconvénients :

Really nothing. We keep learning new features to make daily use more seamless.

Comprehensive Practice Management Solution

Avantages :

Eclipse excels in robust financial management and possesses an impressive capability for detailed reporting

Inconvénients :

Despite its many strengths, the EHR/Encounter module in Eclipse could benefit from further refinement

The Help Desk Techs make the software seem less intimidating

Commentaires : I absolutely enjoyed working with my rep from the Help Desk. He made my transition to a new clearinghouse much easier by being patient while walking me through every step in order to actually learn how to utilize the software better. It was an added bonus that his personality shines through the phone, is contactable, relatable and enjoys solving problems.

Avantages :

Customizable to work in any medical office setting, it has EHR capabilities which until recently, was absolutely intimidating, it offers continuous updates and most importantly, the Help Desk Techs are very contactable and extremely helpful (when they are reached). In fact, it wasn't until recent that I began utilizing the Help Desk (which we pay for this monthly), but once I realized how much quicker I could learn the software and decrease the intimidation factor, I now reach out weekly. Hector was the first person to actually allow me to enjoy this product. In fact, his great interpersonal skills over the phone allowed me to become more interested in learning the usages of Eclipse beyond the once limited use my office was acquainted with. The day-to-day usage of this software has exponentially increased efficiencies once I was able to teach my techs how to run daily operating procedures. I look forward to transitioning to EHR as soon as we are able to customize our own SOAP notes and create a user friendly interface... with the Help Desk walking us through every step of the way, of course.

Inconvénients :

This software is very intimidating due to its vast capabilities it possesses. It is meant to work throughout any medical office, but for that reason it is very overwhelming. In my chiropractic office we require a much smaller selection of options. Unless, I have someone from the Help Desk walking me through the software, it's like trying to find marbles in a bucket of sand and is time consuming. Though they are always updating the software, it still seems dated. Its layout is just not simple. Certainly not something Steve Jobs created because it is has too much going on and isn't as intuitive as I would like.

Happy with my updates and new additions to my software!

Commentaires : I love Eclipse software, I feel that it is very easy to use and navigate. Whenever I have a problem and call the help desk they always solve my issue without making me feel silly.

Avantages :

I am happy with the new updates to my software. The encounter notes are so much easier to input and I am actually getting most, if not all of my notes done in the same day! I can go home without worry and relieved because my notes are complete. I love that I don't have to keep entering the same information. The information saved from previous is already there on new encounter and can be quickly edited to keep updated information. I also learned how to customize my software to meet my needs making the layout and set up the way that I want it. My notes are done very quickly and I actually like doing my notes now. [SENSITIVE CONTENT HIDDEN] was the representative that helped me re-create and customize my eclipse encounter experience. I am so impressed by his knowledge and willingness to have my eclipse be just how I want it. The most stressful part of work has now been removed because of [SENSITIVE CONTENT HIDDEN]'s help. Thanks [SENSITIVE CONTENT HIDDEN]!

Inconvénients :

My laptop is my "main computer" now so that I can travel to different treatment locations. I wish there was a way to have my desk top that is in the office to access eclipse even while my main computer isn't in the same office. I need to be mobile, so my receptionist can not work on items while i'm not around.

You get what you pay for!

Commentaires : You get what you pay for. It is cheap for a reason. It is time consuming, difficult to manage and frustrating to use. They don't even update the ICD 10 codes year to year. I have issues all the time with incomplete codes because the system doesn't have the updated new codes from 2017!!!

Avantages :

This software has a nice schedule viewer. I enjoy that it is easy to use.

Inconvénients :

Literally everything else. It takes us an hour to run billing, an hour to run any special report, two hours to run a monthly A/R and an additional 2 hours to run monthly patient statements. It has no claim scrubbing features embedded. It is not efficient for a practice of more than one!

Do Not Recommend

Commentaires : PROS: Eclipse is more affordable than many comparable options. It does the basic functions you need. CONS: Training is very expensive (hourly personal trainer rather than a free online help/training site). Customer service is poor (you can get an accurate view of their attitude by reading responses to reviews). Not intuitive (in obvious ways that should be fixed) and lots of bugs. RECOMMENDATION: This software is usable, but I wouldn't choose it if I had a do-over. The reason we're leaving is lack of features and functionality. We have found that we will save money with cloud based software with a patient portal (allowing for payment integration with credit cards, electronic intake, and online scheduling). Other software has developed these options.

Avantages :

Price. The software does what you need it to.

Inconvénients :

Training and support. Customer service. Not intuitive/user friendly (the software is old and you can tell).

Deductible Accuaracy

Commentaires : Software should be updated to correctly show the breakdown of the explanation of benefits in order to post correctly. This is from a manual and EDI posting stand point. Posting should be easy and completely done from one screen. Deductibles should count according to what is applied not billed charges, especially for out of network provider.

Avantages :

My experience with customer service is exceptional. One of the rep was very consistent, helpful and knowledgeable.

Inconvénients :

The system does not do things that are necessary for posting payments & deductible accurately. Out of Network providers require more details in posting

Dont start your practice with this software!

Avantages :

Nothing. They have crated multiple issues over the years and their customer support is not friendly.

Inconvénients :

Pricing Structure. Ive been a customer for 20+ years and have paid thousands for my software. They changed their structure recently and you now have to pay hundred per year to make your software functional, after trapping many doctors who have used it for years like me. This is a horrible move and we will be dropping them from our clinics, as much as this hurts. Stay away or they will trap you!

26 years and counting of exceptional service

Commentaires : I have been in practice 32 years and had tried several different programs. I started using Eclipse in March of 1992 and never had to look for another product. The old phrase "If it ain't broke, don't fix it" applies to your program.
Thank you 26 great years!

Avantages :

The biggest Pro is the outstanding service. Anytime I or my staff have to call we are always greeted with your friendly staff & always receive resolutions to whatever issue we are encountering. The program is user friendly and Eclipse has always stayed on top with updates. In our ever changing insurance environment this is essential. The value for money is also a plus!

Inconvénients :

I keep coming back to this section (Cons of program) and seriously can't think of one that would justify listing here. There are always issues that crop up, but that usually has to do with some change in insurance and it requires Eclipse to create a work around, but that isn't a con on Eclipse's part.

Great software with awesome support

Commentaires : I would highly recommend Eclipse to anyone that wants a streamlined EHR experience. The way that the data is organized works extremely well for me. In my opinion the support you get is just as important as the software itself. With Eclipse my experience has been nothing short of 5 stars!

Avantages :

The ease of use is definitely a pro. My staff and myself picked up on the software very quickly and easily. I personally liked the ease of customizing each screen. The software I used before required many screens to be used to create a note. Eclipse does a better job with only a fraction of the screens required. The support has been great. I have only had a few issues, but they were responded to quickly and resolved in the same day, sometimes with in an hour or two.

Inconvénients :

The only con that I have seen with this software is the extra time i have to spend doing my honey do list instead of paperwork.

Eclipse EHR and Billing software

Commentaires : Eclipse is an easy to use complete EHR and billing software. My billing company uses Eclipse and when describing what it is I was looking for to help expedite patient daily notes and reports, they suggested that I try Eclipse. Im happy they did. I’ve been using it now for over five years and it’s excellent. If I have any questions, [SENSITIVE CONTENT] is very knowledgeable and easy to contact for support.

Avantages :

My favorite is the ease of use and that the Eclipse EHR is easily customizable.

Inconvénients :

I am able to easily send password-protected emails from the ledger section of Eclipse but it takes multiple steps for me to send password-protected emails from ChartSentry.

Outstanding Practice Management Software and Customer Service!!!

Commentaires : Buy Eclipse!
Eclipse is one of the best things we did for our clinic.

Avantages :

Eclipse gives you exactly what we need to run a successful practice! Insurance filing is made simple and integration with our clearinghouse is seamless. Unlimited help is available Monday through Friday. Eclipse gives you everything you need without the unnecessary bells and whistles that jam things up. I had one software program prior to Eclipse that was overly fancy and hard to use and kept breaking down with poor customer service. Eclipse invented the wheel when it comes to Chiropractic Software! Eclipse is the BEST!!!

Inconvénients :

There is only one con. The trainer we had initially was not a good match. I would make sure to recognize your learning style and get someone who will go at your speed and be a good communicator and a people person. I learned more through calling the help center Monday through Friday then I did with hiring one of their trainers.

Custom Fix for a Custom Problem

Avantages :

We have had eclipse for many years and never had a reason to consider switching to another software. It is reliable, and if an issue arises it is quick and easy to get a helpful answer. This particular instance we had an error that was not reported by anyone else, and couldn't be recreated since it was so strange. This didn't phase the tech team though - they made a fix and had an update out within the week! Sometimes it takes that long just to hear back from a company. There was plenty of followup ensuring that the fix was still working.

Inconvénients :

Any issue we have ever had, has been resolved so I can't really say much here! If I'm trying to figure out an issue, it's easy to look it up or call. Really our only complaint is that we wish we were able to fully switch over to using Eclipse to process credit cards - we will as soon as our contract with our current processor is complete!

Technical support

Avantages :

Technical support is supportive. Most of them are very knowledgeable and easy to get in touch with. The software does have some problems that Eclipse is working through, but other than that it is very user friendly.

Inconvénients :

I don't like certain things but find the software easy to use and navigate. It is plug and play type software and there are several ways to do one thing.

Former Eclipse user

Commentaires : I used to use this software for over 8 years. I switched to a different EHR because my practice required more detail chart system. Overall I was satisfied with the software.

Avantages :

A stable system with very few bugs. Easy ledger.

Inconvénients :

Not cloud software--you need to back up the data frequently. I heard it provide the cloud backup now. Medical chart is not easy to use and hard to customize. Customer service is slow and often unavailable.

EXCEPTIONAL Practice Management Software

Commentaires : Eclipse has the BEST customer service, sales team and support teams I have ever come across. Their training team is awesome too. Support is just a phone call away and 100% resolved on the first call and timely. The Eclipse team is truly dedicated to your practice and your security.

Avantages :

I love this software; I have used several different software companies over the past 15 years and Eclipse is by far the most exceptional. Eclipse is so easy to learn and use. They offer so much more than just the software; this company gives you peace of mind. The training videos are a huge help when you need them. Up to date and on the money.

Inconvénients :

There is nothing negative I can say about Eclipse.

Wow great software

Avantages :

For the EHR aspect it is easy and fast. Stored phrases helps out when doing DTR WNL for example.

Inconvénients :

Would love have more of an anatomical body where I can point on area of patient concern. Which it would tell the EHR area of segment of adjustment.