Avis clients sur ACS

Note moyenne

  • Note globale
    3,9 /5
  • Facilité d'utilisation
    3,4 /5
  • Service client
    4,4 /5

En savoir plus sur ACS

Conçu pour les Églises, les ministères et les organisations confessionnelles afin de gérer les événements, le personnel, les finances, les horaires, les bénévoles et plus encore.

En savoir plus sur ACS

130 avis affichés

Utilisateur vérifié
Office Administrator
Institutions religieuses, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 25/09/2018

"A Great Product Overall with World-Class Customer Service"

Commentaires: ACS is a church software product with several different suites to choose from. I found the People Suite, then Realm, extremely helpful in keeping member records, and the Financial Suite gives the church the reports and information needed for making budget decisions.

Avantages: ACS Realm is a simpler version of ACS People Suite, and much more intuitive. The implementation was smooth and the transition fully backed by their wonderful customer service. I also love getting a live, knowledgeable person on the phone within a few seconds of calling.
Payroll is also very easy in ACS Financial Suite.

Inconvénients: The Financial Suite is not intuitive, but mistakes have gotten easier to fix due to upgrades. The church is still waiting to switch to ACS Realm Financials, as payroll cannot be done there, despite well over a year of promises that it is happening soon. It would be helpful for Realm input of donations to flow to the Financial Suite.
Also, ACS People Suite gave options for certain reports that cannot be run in ACS Realm.

  • Source de l'avis 
  • Publié le 25/09/2018
Cheikh B.
Indépendant
Comptabilité, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 08/01/2021

"ACS CAN DO BETTER"

Commentaires: We no longer have problems managing the donations received and the registration of our members in a database.

Avantages: The first remark is the customer service which is very reactive and quickly solves your problem. ACS is a very useful church management software, because we won't have the problem to manage the database of our members or the registration of the children, and even all the donations received. I like the way it stores information. Of course, it is not quick to master ACS, but once you have mastered it you have everything you want to know about reports, campaign follow-ups, etc. In conclusion, ACS is a very good software to store any kind of information.

Inconvénients: Despite the fast customer service, we notice that during the months of February and March the wait is rather long. The ACS software often bugs or slows down when donor files increase. The lack of functional expense reporting is lacking given the current state of the art technology. ACS is also limited on the choice of administrators on who should access this or that. The ACS software needs to be upgraded, as the speed is poor when running large reports. The look needs to be redesigned not too aesthetically pleasing, but also the API access which is almost non-existent.

  • Source de l'avis 
  • Publié le 08/01/2021
Utilisateur vérifié
Worship Pastor
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 30/10/2020

"There are better options"

Commentaires: To be fair, it's been a few years since I have spoken to ACS customer support and they were friendly and tried to be very helpful at the time, but it wasn't a good experience. We had issues with updating older versions of the software and trying to make it work within our own bylaws and Canadian law, which wasn't on ACS as a software manufacturer, but it didn't help the overall experience. There seemed to be a disconnect between how we were (poorly) implementing the software and struggling with teaching staff and the way in which the ACS team communicated to us and told us to get excited about functionality that never worked in our context because of difficulty of implementation. Thankfully, there are better software options out there today - including Realm, which we transferred to from ACS and have had better luck.

Avantages: If you spent a lot of time setting things up and were using it daily, ACS seems to have the capability to have good functionality. I've been in two different organizations where that wasn't the case, and heard similar things from other users, which meant ACS was something that I used only when I really couldn't get someone else to do the thing I needed, or I really needed to find a piece of information. It seems to be a great place to store all kinds of information.

Inconvénients: The user interface was difficult, making learning it (and teaching it to church staff who are often technically slower) very difficult. Because people never learned it, it was used poorly and data was sometimes out of date, making the whole database only really functional for the financial side of things and we never managed to get the use out of it that we often hoped and tried for. Overall it was a frustrating piece of software when we had to engage with it and people would create their own systems and spreadsheets as work arounds.

  • Source de l'avis 
  • Publié le 30/10/2020
Utilisateur vérifié
Executive Pastor
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 10/01/2018

"Bulletproof, contains all the core functionality, but dated"

Commentaires: Crucial information that aids in caring for our church family.

Avantages: I love that this software has been refined and is extremely reliable and fast. Efficient data entry and keyboard functionality. Powerful reporting. Covers the basics of what a ChMS should offer with ease, speed and power.

Inconvénients: This software is dated. It's "cloud" based, but lacks lots of modern communication tools such as text communication, easy email distribution and remote web-based functions like small group attendance, and volunteer management. In all honesty, ACS is so big and has so many add-on features, it can probably do all of these things, but it's hard to know all of the functionality because it's not easily explained anywhere (and I've been a user for 12 years). Also, it's reporting process is not difficult for someone with some background in reports, but it's far too complex for an average pastor or lay-leader to use - which requires a database person to run reports. Also, no customizable dashboards, etc. So, it will probably do most everything you want, but you'll need a ChMS expert to figure it all out and run the reports...

  • Source de l'avis 
  • Publié le 10/01/2018
Utilisateur vérifié
Business Administrator
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 03/10/2018

"ACS for First Church"

Commentaires: Pledgers who are not attending.

Avantages: Reports, tracking a stewardship campaign over several years, customer service is tops.

Inconvénients: Uses a software that doesn't convert excel spreadsheets into a functional spreadsheet. The columns do not keep the formulas. Therefore you have to make the formulas in a new column. Multiply steps for reports. Should have more reports that are already set up in the software.

  • Source de l'avis 
  • Publié le 03/10/2018
Amy H.
Owner
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 17/11/2020

"Used ACS for 7 years"

Commentaires: When we had talks of switching the software to a new company ACS was so far behind that we wouldnt have even been able to transfer our database into a new system

Avantages: I worked as a pastoral assisant for 7 years at my church and we used this software. I found the system to be very outdated and difficult to use, the only thing I liked about it was the customer service when you had a question.

Inconvénients: Honeslty the software is stuck in the 90s, I am shocked how far behind the programing is, it was not user friendly at all/

  • Source de l'avis 
  • Publié le 17/11/2020
Utilisateur vérifié
IBO
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 06/12/2018

"ACS"

Commentaires: Whereas I can work seamlessly with ACS a lot of my coworkers have difficulties and I'm constantly showing them how to do things they don't do on a regular basis. It has solved the issues of church body data management. Everyone has been trained on how to enter the information into the database. It's just difficult for those, who don't work in the details very often, to get information out of it.

Avantages: I love that once you understand the logic behind the software it's very user friendly.

Inconvénients: If you don't take a training class on the logic behind the software it's difficult to understand the more detailed inner workings of the software.

  • Source de l'avis 
  • Publié le 06/12/2018
Andrew H.
Technical Director
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 15/04/2019

"It's reliable yet dated church management software"

Commentaires: We have been ACS users for probably close to 10 years and it works, it does work. However, we are in the process of switching to The Rock and, although it's much more powerful, The Rock also requires a greater size management team with technical programming proficiencies. When choosing your management software, you'll pay for it one way or another. In my opinion, ACS is a great solution for small to medium size churches...say up to 2000 people.

Avantages: ACS is a fairly reliable and robust church management software useful for, among other things, managing your general ledger, giving, kids check-in, and people database. If you're a musician, I could tell you that it's like a Shure SM58 vocal microphone...you can drop it 100 times and it still works great...but other mics sound better...and may cost more.

Inconvénients: It is very much out of date according to today's standards. It seems to prefer a large amount of bandwidth for our kids checkin machines running ACS for checkin...it technically isn't a ton of data, but ACS really seems to prefer having a big pipe for it, network wise. ACS is fairly limited in who can and should have access to different parts of it. My biggest complain, though, would be that ACS just hasn't kept up with the development side of their platform to match the technology that everyone is used to using in 2019.

  • Source de l'avis 
  • Publié le 15/04/2019
Denise L.
Secretary/ Teacher
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 09/12/2020

"Secretary/ Teacher"

Commentaires: Having to wait on hold for extensive periods of time was very inconvenient.

Avantages: The database was very useful and made my job much easier.

Inconvénients: It was not easy to correct mistakes. Waiting for help was a lengthy process.

  • Source de l'avis 
  • Publié le 09/12/2020
Corey S.
Director
Gestion de l'enseignement, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 10/05/2018

"I used ACS in my previous job as a Finance Manager for a church"

Avantages: I really liked the ease of use and the features that ACS offered for church and school management. Also, ACS's customer service and development teams were incredible.

Inconvénients: At times, the wait time for customer service was rather lengthy, especially around peak seasons like in February and March near tax time.

  • Source de l'avis 
  • Publié le 10/05/2018
Brian M.
COO
Institutions religieuses
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4,5 /5
  • Facilité d'utilisation
    3,5 /5
  • Fonctionnalités
    4,5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/03/2016

"ACS - great value for churches and small nonprofits"

Avantages: As a small nonprofit, we have used ACS General Ledger, People, and Contributions for over 15 years. What I like best is that it is an affordable, integrated, double-entry accounting system designed specifically for churches and small non-profit organizations. The People and Contributions modules allow us to easily monitor pledges, acknowledge donations, summarize gifts by fund, and report on subsets of our donor base using criteria we choose. The General Ledger offers the custom budget-actual reports and statement of financial position (non-profit balance sheet), as well as the summary of restricted accounts that is not found in typical for-profit packages. ACS also allows your administrator to set specific user permissions customization, so you can limit each user to only the functions that he or she needs. Vendor support is key, and we have found the vendor support behind ACS to be very solid. The software does not do everything, but what it does it does well. When we have had problems or questions, ACS technical support has pro-actively worked them out. In most support sessions, the ACS rep is temporarily granted remote control of our local computers and works directly with our data and reports. Support reps are readily available when we call, and they are very knowledgeable of the product.

Inconvénients: Overall, we like ACS. I don't have a lot of criticism. The addition of a functional expense statement would be very helpful, since this is the format used by the IRS on Form 990 (required of most 403(b) organizations but not for most churches). Direct delivery of GL reports by email would also be helpful, but printing to pdf and emailing is not terribly difficult. As our number of donor records and years of data have grown, I have found the software to slow down somewhat, particularly when running custom extracts of donor data.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/03/2016
Jo S.
Social Media, Ministry Assistant
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 05/07/2016

"Documentation lacking, some add-on modules don't mesh well, reporting in Access sorely lacking."

Commentaires: In general, many of the features of your software are frustrating and not intuitive. I was a programmer and it seems your programmers need to spend more time using the product in real world applications. It should be word like in functions like word. Copying and pasting, formatting those types of applications.

Avantages: #1 Pro is that ACS addresses the most important tasks a church is in need of.

Inconvénients: I have found many thing that weren't intuitive. Uploading of photos ok although no way to standardize within the program (cropping sorely needed) and downloading photos isn't intuitive. The modules are limited, all the data in Access needs to transfer into the people suite for reporting purposes. Access pretty useless for reporting purposes. Using the volunteer management is not really practical to use as intended. Although you have made changes where you can transmit data to excel or word. OnDemand stings because you can't save locally in an easy manner. Many times our church has served more or less as your beta testing because we actually try to use all the features and give feedback but we get nothing in return for that. We only do that because it is lacking features or functionality.

  • Source de l'avis 
  • Publié le 05/07/2016
Suzanne M.
church administrator
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/07/2019

"Exploring software for your church - consider ACS."

Commentaires: My experience with ACS has been very good. I started with them when we all had DOS computers and moved up to the windows platform. Now, we are able to have versions of the software on our phone. The system has the capability of being backed up to the cloud and does not need to be kept on your church's server. There is also an alternative for more contemporary churches called "Realm."

Avantages: ACS gives you the total package in church software. It helps you efficiently mange both the "people" side of the job and the "accounting" and numbers side and will allow them to communicate with each other. There are several modules that will allow you to track different aspects of the member or prospect in the life of the church and this system does it very effectively. It has been around for a long time and they have perfected the software.

Inconvénients: Because the software does so many functions and can be tailored to almost any church of any size or situation, it can be a little confusing. Therefore, training is vital. They excel in offering wonderful training through their company and through local trainers.

  • Source de l'avis 
  • Publié le 26/07/2019
Aimee R.
summer projects secretary/teacher
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Publié le 14/07/2017

"ACS is okay..."

Commentaires: We can keep track of our members and visitors and keep good records for visitation.

Avantages: The transition from Servant Keeper to ACS was smooth. The onboarding team and the customer service reps are easy to work with and try to be as helpful as possible. The Church Life app is great, and has been a blessing to our church members.

Inconvénients: Working through a separate "portal" is a total pain. The software seems like it's not advancing with the times, and I would much prefer a true "cloud" based system. We are often "kicked off" the portal and have to log in again. We also have difficulty with AccessACS, because it can only be accessed by a Windows based browser (and we all use Mac computers). It's a bit of a hassle to access AccessACS through a separate browser to do the needed uploading tasks and helping our folks with their passwords and such. Finally, they really haven't updated much in the software. It's stagnant, and I see some areas where we may want to explore more modern technology.

  • Source de l'avis 
  • Publié le 14/07/2017
Utilisateur vérifié
IT Manager
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 12/12/2018

"Great Functionality Needs Upgrade"

Commentaires: We used ACS for everything for several years, but now only use them for financials. We moved to a more user friendly platform for our users. This is a give and take situation the new system is more user friendly, but not as feature rich as ACS.

Avantages: This software will do most anything you want with great support especially with Megachurch support. It is built for all kinds of churches and includes all the modules you would need. ACS is one of the only church management systems that include a financial module that will manage GL accounts as well as POs.

Inconvénients: Software needs to be upgraded from the backend. Speed is an issue when running large reports and I think SQL would help this. This software is feature rich so it makes it not so user friendly sometimes and it kinda has a 90s look in several areas. NO API ACCESS.

  • Source de l'avis 
  • Publié le 12/12/2018