Avis clients sur Cvent Event Management

Une solution daté et extremement cher. A fuir !

Commentaires : Ce produit est a fuir! Le support sur la zone Europe est tres aléatoire. Ils sont tres forts pour vendre la solution et une vraie catastrophe pour vous aider !

Avantages :

Cette solution est connu sur le marché américain et sans doute pensé pour ce marché uniquement.

Inconvénients :

L'interface de gestion est completement à revoir. Elle est daté et anti pratique. La gestion multi langue est tres mal supporté. Effectuer une mise en page et tester le résultat vous demandera plus que du temps...

Cvent Event Management Review by User of 5+ Years

Commentaires : Meetings, Board Meetings, Annual Conferences, International Symposiums, Workshops, etc.

Avantages :

Cvent Event management is constantly evolving with their customers at the forefront of their changes and always keeping customer needs on their mind. The customer support is amazing. There are client service specialists on-all 24/7 and they even have an option for chatting in the Support Center if you aren't able to speak over the phone. I also love the fact that the technologies are constantly changing and staying up-to-date.

Inconvénients :

I dislike the shift in focus and functionality of the new Flex event builder in comparison to Classic Events because it is less focused on advanced features and capabilities, which my team depends on, and is more focused on design and ease of use for ALL customers.

Cvent is the total package

Commentaires : I've been using Cvent for over seven years and have watched it evolve and continue to improve and expand its scope. I love working in Cvent and building sites for my customers!

Avantages :

There are very few things that Cvent isn't designed to do, or if not, a workaround can't be determined with a little bit of effort. I love that the entire event process is integrated from event sourcing to final metric reporting. The registration platform is powerful, and can encompass multiple admission types, registration types, pricing structures, and registration experiences within one event. The accompanying website is easy to build with their tools and can create an elegant, branded marketing piece. Their new mobile app, while not quite as strong as their previous offering, is better integrated with the registration platform and being updated consistently for improvement.

Inconvénients :

The email marketing is less evolved than the rest of the platform and a bit less flexible to design and work with.

Ease of Use

Avantages :

I appreciate the ease of use within Event Management. I came on as a new-hire, as our Conference registration was opening up to our members. I felt I was able to pick it up quickly and when I did need technical support, the cvent support team was quick to respond to my needs. The reports feature is very useful for collecting data before and after events.

Inconvénients :

We found that our exhibitors struggled a lot with getting themselves logged into the Exhibitor Management portal. In the days and weeks leading up to our event, we discovered duplicate profiles on multiple exhibitors within the portal. When they were prompted to log in for the first time, they were somehow allowed to create new profiles through which they would then purchase their lead retrieval licenses, when a profile already existed for them. This process should have been simpler/streamlined. It caused a major headache as we were nearing our event.

CVENT - Scheduling from the Field as a User/Administrator

Commentaires : "One stop shop" with CVENT that gives you all the features and benefits you could want in an easy to use format.The conferences and events at which I've used CVENT to broadcast have yielded the biggest return. Adding my branding looks as if i have a marketing department scheduling events.

Avantages :

Ease of use. CVENT was easier than other software / mobile apps out there, but offered the same if not more features and capabilities.I enjoy having the capability to add my branding when broadcasting events.

Inconvénients :

Incorporating the most important features into the software / app first. There are so many different things you can do when sending a CVENT, that you loose your purpose of creating the CVENT in the first place. Tutorials would help here.

Maximize Your Event's Potential with Cvent Event Management

Commentaires : Cvent Event Management is a powerful and user-friendly platform that offers a wide range of features and tools for event planning and management. It has helped many businesses and organizations streamline their event management process, increase attendance, and drive ROI. However, the pricing may be a concern for some users.

Avantages :

Mostly i like its feature are comprehensive event management tools, user-friendly interface, ability to customize and brand events, mobile event app, and robust reporting and analytics capabilities. It helps event planners streamline their workflow, save time, and deliver successful events.

Inconvénients :

The pricing is relatively expensive for small businesses or individuals, and occasional glitches and bugs can affect the user experience. However, these issues are relatively minor compared to the platform's overall usefulness and effectiveness in event management.

Complicated System with Missing Functionality

Commentaires : Overall, I have been very disappointed in the service. Not easy to learn and Cvent should not have released a new version with very basic and essential capabilities missing.

Avantages :

Cvent is nice in that it has thought of many of the different scenarios planners need to communicate, offer registration for and track for each event. The integrated credit card processing makes handling the financial aspect of meetings much easier.

Inconvénients :

This software is extremely difficult to learn and use. Cvent is also switching from a legacy system to a new one. If you use the legacy system, not only are you wasting your time learning a system that will be eliminated, but your events will disappear after the change as they can't be transferred. Yet the new system is missing very essential functionality making its use very limited. None of this was clearly communicated during the sales process. The app feature is very overpriced and extremely limited in its capabilities. Also, the system is not a full life-cycle system. There are no features to help centralize the actual planning of the event - it does have RFP and budgeting features, as well as registration, but completely ignores room set, a/v programming, etc. Doesn't eliminate having other documents and spreadsheets outside of the system for organizing events. So, I would not consider it an "event management" system.

A Complex Platform for Complex Events

Avantages :

I love that Cvent is constantly improving. They really take feedback seriously and work hard to find solutions to your problems. We have a very complex event, and have found solutions to the vast majority of our issues, and where some solutions were a little sticky at first, updated versions and new features have consistently improved functionality. I have found the support team helpful and while our initial representative was not the greatest, I requested a new rep which was processed quickly, and he has been wonderful.

Inconvénients :

There is a bit of a learning curve, but if you require a platform that can handle an event's complexity, I believe this is to be expected. Still, there are a few items that I still don't find intuitive in the interface, but I am confident the release of Cvent Flex will address many of these issues.

Cvent, all in one product

Avantages :

I love that Cvent has robust reporting, we are able to run reports for travel agents and for our client needs. There are plenty of options with already built templates but you can customize each report for a particular need.

Inconvénients :

I wish there was a planner field on more of the reports as an option. When having multiple planners using our Cvent account it would be nice to select the planner field on reports and know who the planner was for a particular event.

Good, but could be better.

Commentaires : My experience is mostly positive, but the product is expensive and I feel like we are Nickle and dimed to death when trying to add more services to our contract.

Avantages :

Cvent has almost every feature I could want, although it isn't always intuitive.

Inconvénients :

There are some features that existed in the Classic version of Cvent that have gone away and are greatly missed, especially the ability to create 100% custom reports and edit travel requests without clicking through the entire registration form.

All in One System

Avantages :

I love cvent for all of our event management program needs. It really is the full package.

Inconvénients :

i will you could sort alphabetically in the different menus.

A good mobile app tool with lots of integration capabilities

Commentaires : Overall, CrowdCompass has made the user and administrator experience much better. It is easy to use on both ends and provides a convenience that we never had before. Having event information in app form also means reducing or eliminating the need to print details on paper and this is a huge deal for the environment and overall cost, manpower and waste improvement. Notices, surveys, programs, speaker bios, attendee connections, reminder alerts, personal agendas, sponsor banners, exhibitor details and more can all be integrated in one place that anyone in the age of mobile devices can access.

Avantages :

Since it is a CVENT product, any event setup in CVENT can be integrated into CrowdCompass so you can have a full featured app almost completely built without having to do the same work you already did to set the event up originally. Additional customization and options are available to tailor the app experience so it is unique and more useful as a tool for attendees. The best part of it to me is the Map feature where a diagram of the event location can be uploaded and then any area on the map can be pinpointed and associated with other content throughout the app. This means precise locations can be easily pointed out and found by anyone using the feature and it is invaluable for events where there are a lot of different specific spaces. Registration, session rooms, exhibitor booths, meals and breaks can all be pinned and found directly on the map or from their own detail pages.

Inconvénients :

It's not their fault but recently due to app regulations, event apps are becoming consolidated into one platform app that contains events from all the clients who use it. This means no branding of your own app with your own name and your attendees having to download a third party app with events other than just yours available in it. In this day and age, privacy protection is very important and there are several ways to handle this in CrowdCompass but all are a bit clunky and add that to the way every company using the software has their events together under the same platform means potential confusion for users when conflicts come up in the shared database. Also, while there is a lot of integration and duplication ability, there are still several features that don't have the ability to be duplicated so a lot of duplicate work needs to be done if you have a similar event that happens on a regular basis.

Cven Event Management Review

Commentaires : We finally have a program where attendees can look over a webpage with all event info and register easily, so our attendee experience has definitely improved. We are also able to send auto follow up emails to all registered attendees allowing us to send registration confirmations, event reminders, cancellations, etc. which has allowed the planners to free up time to focus on executing the event itself rather than sending emails individually to each attendee. The reports also allow us to communicate registrations to our sales staff efficiently so they are aware at all times who is registered as they promote our events.

Avantages :

I have been using Cvent for over 2 years now and would recommend it to any company that is looking for a platform to manage events. We utilize it for event webpages, capturing attendee info, reporting, lead scoring for those that attend or participate at our events, OnArrival check in and the supplier network to source venues. There are many more functions of the program that can cater to your company needs and they continue to integrate with additional companies to help in having everything you need within 1 system. Cvent also released a new version of their program called FLEX which allows planners to design their own webages without being knowledged in HTML which has been a lifesaver!

Inconvénients :

I think because there are so many ways you can use the software, it takes a little time to figure out what exact configurations you need. It has been a trial and error in creating our events initially, but I think we are finally at a place where our team feels comfortable and confident with the platform and how we set up our events.

Overall, Cvent has been a great tool for our team and I can't imagine our jobs without it.

Commentaires : hours of time saved, real-time data upkeep, travel integration, etc.

Avantages :

The Cvent software is a data gold mine. The days of manually updating/manipulating spreadsheets are long gone and it can all be done simultaneously in Cvent. It has saved our team hundreds of hours of work.

Inconvénients :

One of the things I like least about Cvent is their pricing structure. There are so many features that our team would love to implement to take our events to the next level (Passkey, OnArrival, etc.) but we often struggle with convincing the budget keepers the cost is worth it. For instance, our team is completely on board with OnArrival, but stakeholders question the thousands of dollars it will cost when we can continue to pre-print tags before the event.

CVent is both the most unique and innovative option for all your planning needs

Commentaires : Cvent is an incredible platform that, when utilized to its fullest, is a planner's dream. It is possible that you can use it for every step of your planning process starting with venue choice, through budgeting and marketing, and ending with full reporting and broadcasting. It also has multiple platforms built into it that allow your meetings to run smoothly. These include web applications for attendees, quick registration tools, and various ways to track your progress along the way. They also provide integration with their own tools as well as some tools your company/organization may already be using.
Throughout the entire process, CVent provides excellent customer support with check-ins that meet your needs/desires. If you'd like them to check in they will and they will also frequently review your account to find ways in which you can better utilize their assistance and products! If you'd rather have a hands-off approach, they're fine with that too.

Avantages :

I appreciate the many tools that exist within the Cvent system. It's truly remarkable that CVent can help you plan and successfully execute every moment from the first step onwards. They seem to have thought of everything!

Inconvénients :

I have found that since they are often attempting to 'do it all', the reporting options through Cvent can often be very cumbersome and leave you sifting through too many options. However, please keep in mind that, if you are lost, they will help!

Cvent is a great tool for doing lots of different events

Commentaires : We as a company get a lot of benefit out of this product. It is easy to use and to keep track of lists. Registration is a breeze once set up and it is very easy to collect data and payment. The customer service is great and they are very helpful and responsive.

Avantages :

Cvent is a great tool when you have lots of small events that need different lists to manage. It makes creating new events from a template very easy and painless. The user interface is very clean and they continually update it to make it better. The reporting features are robust and very easy to use. The customer service are is very responsive and they are very thorough about their follow up.

Inconvénients :

I would love easier features when it comes to customizing the event pages. Something like the Squarespace editor for the actual event sites would make it much easier to see what we are creating instead of relying heavily on HTML skills.

Poor customer service and questionable sales techniques

Commentaires : Poor communications with management, no intentions to resolve customer concerns or address complaints. You are only assigned entry level account managers and a customer service number hat will tell you to watch a video. I rarely post about other companies, but feel that this company has the worst event platform and highest cost I have seen in the conference industry in the past 10 years. The SALES managers are only trying to get a commission and do not try to do the right thing for their customers. Very disappointing.

Avantages :

Ease of use on smartphone, ability to refund attendees with a simple click. Reports and tracking post event were useful

Inconvénients :

The sales team will upsell you into products and services you do not use or will never use- and automatically renew the contract. Ecommerce terms change in the middle of a contract, subjecting all of your funds from registration to be ON HOLD for up to a year. Essentially your business may have no working capital, The customer service and training is slow to respond and tedious to implement. No way out of a contract you do not want to continue. Once you sign a contract, you are stuck with a company that did not disclose the true costs of doing business with them.

Many Features for the Wanting

Avantages :

This app platform is one that will do just about everything you would need in a program for the right price. They look into many features and navigation options gearing you towards building a social media network during your entire program . Many features are available but not necessarily known right away. A deeper dive into this software can really open up your creative side. A mobile iPhone, Android and iPad friendly version is available along with the "web" view for those who dare to be different with their Windows and BB devices or just want to play on their PCs instead.

Inconvénients :

Price & Analytics. This is more on the expensive end of programs but is worth it if you need the extra features. The big drawback for this user is the lack of analytics post program. You first have to be able to read a JSON file and you can't get these results without phoning into support for them to pull this information as well. After you receive this, it will give you basic stats, but fails to tell you what sections of your app was visited most / least frequently. This needs to be fixed.

Company Wide Dissent

Commentaires : Our overall experience with Cvent has not been optimal.

Avantages :

I inherited Cvent. The community forums (especially the hacks) are a great resource.

Inconvénients :

One of the most disappointing aspects of Cvent was being told several years ago that we "had to switch to Flex" since Classic was being discontinued, and as of August 2020, there are many features still not available in Flex. So many features were not in play once Flex was rolled out that we put all our 150+ events back into classic. The convoluted process to do many tasks within the platform is frustrating for everyone (literally everyone) in our organization who has used it for the past six years.

Customer Service Lacking + Overly Complex UI = Stress

Commentaires : If you don't have a full-time event planner with LOTS of UI and web design experience, I wouldn't recommend it at all. CVent was supposed to make conference planning easier. Instead, it took several of us away from our primary roles in order to solve glitches and endure endless wait times with customer support.

Avantages :

You can both set up an event, manage invites and create your event website using CVent. Registration questionnaires allow for everything from selecting meals to payment.

Inconvénients :

CVent is not user friendly at all. It takes 12-15 clicks what you should be able to do in 3-4, and the dropdowns don't make sense. It seemed that every month or so we'd have a new rep. It was as if the company had a revolving door. The event website was incredibly difficult to set up compared to Wix, Wordpress or any other site I've used, and the limitations were frustrating. To have a sharp-looking solution, you have to purchase multiple upgrades. After a difficult first year we were told we could clone the event website next year and change certain details and pictures.... and then CVent decided to redo their platform, and not for the better. So we had to start from scratch. You can create an event app to go with your website, but the content didn't copy over. Which means we had to manually enter in all speaker, session and attendee data over twice. It was senseless.

Best event program on the market right now. We use it for all of our companies events.

Avantages :

Cvent allows you to control all aspects of your event, including registration, email marketing, and billing. It even allows for integration between many CRMs. Our company uses Weblink as our CRM and it integrates perfectly together

Inconvénients :

Most of their options for events is a la carte pricing. So sometimes you may not be able to fully utilize what Cvent has to offer due to budgetary constraints.

Cvent - Life saver for conference registration

Commentaires : We use Cvent as the main platform for our 3000+ person annual conference as well as a handful of smaller conferences and events that range from 15-150 people. For our annual conference we use ALL the Cvent functions from Abstract Management to curate our sessions, registration types, registration paths, admission items, optional items, fees, speakers, exhibitors, credits - Cvent has it, we use it! And it has all helped eliminate double handling of work, it's streamlined our processes and given us more time to perfect other areas of our conference we otherwise wouldn't have time to focus on. We only have a small team of 12 in our office and more than half of us have Cvent log ins. Others in our office and on our board of directors have access to reporting in portals so that they can track how our numbers are looking.

Avantages :

* Accommodates our very complex registration setup with different reg types/fees/packages * Allows us to have a very robust 3 day schedule of over 100 tours and sessions * Integrates directly into our app (Crowd Compass) and onsite Solutions (OnArrival) * Badge & Certificate printing directly from the site

Inconvénients :

* Loading credits in the system is the bane of my existence, such a simple task is so tedious and I feel it could easily be fixed by their developers.

User Friendly!

Avantages :

This software looks like sometime spend time developing it. I use this almost everyday as an administrator, and it is so simple. Easy to add users, edit content, and overall a nice website to have to spend alot of time.

Inconvénients :

The customer service department could use some work. Helpful, but with the new integration of systems i feel that they are just looking for more money.

Great Software with Continuous Growth...Recommended

Commentaires : I highly recommend Cvent Event Management and Emarketing Tools. Coming from a veteran Cvent user, they have progressively looked for new ways to dazzle a user's audience - drawing in the crowds with dynamic and crowd friendly responsive sites.

Avantages :

We've been with Cvent since almost the inception. It's grown tremendously in such a short period of time. The Cvent Connect Conferences are stellar and informative. Never a dull moment I must say. The software is top notch and adds a professional splash to anyone's portfolio. Customer Service is right on point!

Inconvénients :

Although I do feel pricing is on the higher end - it is understandable considering the level of technology. Only thing I would say would be my least favorite aspect is the flexibility of adjusting Flex creations to adhere to our more complicated events. I'm positive that with time - this will start to unravel and perfect.

2016 Custom Eventgrid Platform

Commentaires : Eventgrid is one of the few software solutions we found that was willing, and able to work with us on important customization for our unique business needs, and meet our budget. From RFP & requirements review to our execution phase, they've been responsive, friendly, flexible and capable. The software has important baseline features, but is pliable enough to include unique considerations for our organization's structure. The team - I can't say it enough - is willing to walk through every step with us patiently and skillfully.

Avantages :

Quickstart: The ease of initial setup of events, a variety of design options like easy to use templates, and ability to post events using java or iframes for turnkey event booking. Can accommodate custom color palettes and design needs within the existing framework. In depth: Eventgrid's team is willing to work on important customizations, and the platform is pliable enough to accommodate those changes. The software on it's own is good, the team makes it awesome.

Inconvénients :

Still needs some work on reports, would be interested in additional levels of automated communications to ticket holders, and some features could be more polished/nuanced.