Avis clients sur Propertyware

Propertyware is the heart of our office operations

Commentaires : I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.

Avantages :

I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.

Inconvénients :

It is a work in progress. New features are being added and at times it is hard to keep up with the changes.

Administrative Assistant

Commentaires : My overall experience with Propertyware has been great, it's straight forward to use and the reporting system is good. We've tried other software for property management and Propertyware is the best for myself to use.

Avantages :

It makes my job easier and the accounting end of it is trust worthy

Inconvénients :

If I had to dislike anything it would be the multiple updates

Propertyware Opinions

Commentaires : We are currently growing in unit volume and it is becoming a bit less efficient to use the software with the amount of properties we are currently managing.

Avantages :

I like the overall abilities we are able to use, especially the different reports we are able to generate.

Inconvénients :

I would like to be able to use a more multi-family friendly software. I believe propertyware is geared more towards single family units.

Propertyware and me.

Commentaires : Overall ive been happy with propertyware, i only use the most basic items. Lookgin forward to learnign more.

Avantages :

Every possible option that you could want to use is already part of propertyware.

Inconvénients :

It almost has too much, so at time its hard to learn and get proficient at it.

Propertyware review

Commentaires : It’s better than Quick books which is what we used prior to PW.

Avantages :

Better than quickbooks. The maintenance management section works well

Inconvénients :

Not intuitive. I would absolutely hate it if support wasn’t so great. Software seems to be built by accountants for accountants. Simple tasks are more difficult than than they need to be.

Propertyware Is a Reliable Property Management Tool

Avantages :

The features of Propertyware are so reliable. I like the ease of use of Propertyware.

Inconvénients :

I have zero reasons to dislike Propertyware. Propertyware is amazing.

Propertyware

Avantages :

Easy to use, very user friendly. Overall a good system and good support.

Inconvénients :

The only thing I don't like is the system to pull the screenings for Equifax, if there is even a small mistake on the prospect page it will not give you Equifax score and I have to call you every time. I am calling you at least 2 or 3 times a week to your support because of this.

Support team

Avantages :

Your reports a very good and customizable except when we want to exclude one building

Inconvénients :

Your support department does not understand our questions and does not have enough Property ware "hands on" experience to answer any question.

What I like about Propertyware?

Commentaires : Difficulty to learning the software when it was dropped in my lap overnight due to me letting an employee leave.

Avantages :

I think 98% of your support staff is wonderful. They are patient, thorough, and always make sure you understand the solution to your questions. They never fail to say "Thank you for using Propertyware." so very important for branding and giving a lasting impression of their sincerity of helping the customer.

Inconvénients :

Learning the ins and outs of the software like when do you put a checkmark bin a box and when you do not.

PW review

Avantages :

ability to hold data - task set up feature

Inconvénients :

areas of templates and document set up are many steps and seem complicated

Propertyware software for a landlord

Commentaires : I have found a great tool to streamline my rent collection, lead generation, and tenant interaction that allows me to grow my business without the worry of having to switch tools down the road once I reach a certain level.

Avantages :

The overall ability to manage every aspect of my rental business makes Propertyware an essential tool in running my business daily.

Inconvénients :

I find it difficult to utilize the expense side of of property management business using Propertyware.

Document every promise and they will break them and charge you

Commentaires : The people were nice and courteous but did not resolve my issues and just stopped communicating instead of resolving the issue. I might have kept the product had they not ripped me off on the add on services.

Avantages :

Online payments, I had a great experience with the help center they helped me with several issues until they were resolved, too bad the rest of the company didn't work this way.

Inconvénients :

Having my sales rep, [SENSITIVE CONTENT HIDDEN] lie to me and then stop responding. Didn't provide the service as described and charged me anyway. Implementation drug on from 11/15 to 1/30 and turned on live without any testing. The marketing is useless without paying Zillow. The phone app crashed constantly when trying to search. [SENSITIVE CONTENT HIDDEN] my sales rep, put in writing that I could cancel a $100/mo add on for doc u sign and maintenance but did not honor it. Extended my contract with the change that could supposedly be deleted. The call center was supposed to do pre-screening and answer the phone for $452.25/mo. Instead they took all forwarded emails and entered them into my leads without talking to the people and sent them back as another lead. When I attempted to work things out to get it working I got stonewalled and the monthly payment continued. Multiple people called when I asked to cancel and said they would take care of the issue and then they stopped responding.

Best Support

Commentaires : Great!

Avantages :

Best customer service support. They are very friendly and easy to understand

Inconvénients :

The portal interface needs to be changed

Propertyware in general is user friendly.

Avantages :

Propertyware is easy to navigate. There are lessons or support guide from the Support tab where questions can be answered.

Inconvénients :

I can't say anything I like least because my work is just basic and I have all I need in the system.

Great Property Management Software

Commentaires : Great in many levels. Awesome if used hand in hand with the resident portal. The resident portal gives it great meaning.

Avantages :

Property management friendly. Easy to work with, unique for universal in compare to other PM softwares

Inconvénients :

Text messages does not have a real use. Even though it could be a great tool, it is not functional within PW.

Faithful supporter

Commentaires : I love the customer service when you call in :)

Avantages :

I can be anywhere and as long as I can get online I can answer questions for my Owners and tenants.

Inconvénients :

how often it goes down and changes that are made that are not always good for everyone.

Propertyware

Avantages :

It is easy to use. My tasks are done through propertyware, so convenient

Inconvénients :

I can't open another tab. It messes up everything.

Southern Classic Management Services, Inc

Commentaires : There is no way possible we could manage the amount of properties we manage without Propertyware, or a comparable product. We are vey happy with Propertyware and see they are always trying to improve on their product. Sometimes improvement, like with Quickbooks, makes life harder. No so with Propertyware. They do the work outside of office hours and it is seamless when launched, no causing the product to run slower.

Avantages :

We find we use this product in many ways. Just a few ways would be keeping up with leases, reports for our owners, tracking maintenance needs, collection of funds and staying on top of late paying tenants, keeping track of security deposits held, keeping and balancing checking accounts and invoicing tenants . We find most times this product is easy to use and when we have a problem, tech support is very good. We love Propertyware.

Inconvénients :

We cannot minimize when sending an email from Propertyware. Sometimes we need to view the tenants summary or ledger to get information to complete the email to the tenant. This causes us to have to either close the email and start over from scratch or open Propertyware in another tab so we can see the tenants information needed to write the email. Having Propertyware open under two tabs can be dangerous when you perform certain tasks. The body of the email you are trying to send does not have spell check. This causes us to have to copy and paste the email to a word processer to spell check it and then copy and paste back to the email if any corrections were made. The subject line of the email has spell check and we do not understand why the body of the email cannot have it as well to stream line the process. We would love to see a way Propertyware could take into consideration the owner owes a commission when paying bills. Presently we have to post management fees, edit the checks produced by entering the word Delete as the check number and then we can pay bills and not use all money in the portfolio, leaving money to be able to pay the commission owed. The next week we have to delete the checks produced, post management fees again, edit the checks again before we can pay bills again. It is a work around but it would be nice not to have to use it.

Is Propertyware a fit for everyone?

Commentaires : This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

Avantages :

The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Inconvénients :

Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Propertyware is a good product.

Commentaires : Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors.

Avantages :

Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record.

Inconvénients :

The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support.

Residential Property Management Propertyware User

Avantages :

Propertyware is easy to use and most functions can be accessed on a mobile device when you are on the road. In person, phone support is available 9am to 8pm EST. Multiple templates are available for Owner statements. Keeps Property Management paperless. No accounting background is required to use the platform, but it helps.

Inconvénients :

In order to view a Document from the administrator platform, the document must be downloaded again to your computer everytime it is opened, rather than being viewed in the platform. Tenant payments are limited as to maximum amounts and payments, which are only accepted one at a time, take up to five business days to process. Not every phone support tech is well versed in the software and sometimes more than one call is needed to get to your answer.

Propertyware Review

Commentaires : Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.

Avantages :

Propertyware is a software with vast capabilities. We have used the majority of these options in our business. We are pleased in general with the software and continue to learn more about the software on a daily basis. We would recommend Propertyware to other real estate property management companies.

Inconvénients :

The support team is very helpful, but we have had a few issues that were not resolved in a timely manner. We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved. This issue caused us a lot of frustration and extra work when we feel that the update on the app should not have been done until it had been completely tested and debugged properly. We encourage Propertyware to notify its clients as frequently as possible on upcoming changes and to take into consideration all of their clients before making drastic changes to the software. In the past, we had issues with the check scanner not being compatible with our firm's policy of the collection of funds and move-in procedures. This caused issues for about a month and half before we had to stop using the check scanner through Propertyware.

Property Manger PW review Nov 21

Commentaires : the customer service center workers are all professional and patient. Some times it takes over an hour for a call in to end for issues but they get the job done.

Avantages :

Easy to use and a one stop shop for keeping track of the properties.

Inconvénients :

The way you have to attach documents and not really clear with report features when you want specific information pulled you have to hunt for it to be generated.

Detail oriented users - this software is for you

Commentaires : Been using program for about 14 years. Great to have data at my finger tips from years back - also avoids renting to tenants that were disruptive or owed money from a previous tenancy.

Avantages :

The accounting reports are great - easy to convert to an income statement.

Inconvénients :

You have to know where to go in order to do certain functions. Once you know where to go the information is excellent. Support staff are excellent to work with - the last year has seen an increase in response time - very much appreciated.

Real Page seems Outdated

Commentaires : RealPage was decent for property management, it was just not as user friendly as I would have liked. It seems like it took more steps then needed to accomplish many of the tasks. It needs to be updated to be more use friendly.

Avantages :

This does most of what you need to property management and works well with affordable properties. It has a good selection of reports and is fairly easy to use. It does a good job of tracking prospects and creating tasks to manage your staff

Inconvénients :

Real Page seem a little clunky and not as easy to use if you manage multiple properties from the same office. It felt like we were always jumping in and out of properties and we could not easily move between the properties. Also the accounting portion was not well integrated with the rest of the system