Avis clients sur Propertyware

Property management, marketing and accounting.

Commentaires : I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Avantages :

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Inconvénients :

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Great software for property management companies

Commentaires : Overall, our experience is positive. Prior to PW we used QuickBooks, Excel and Word to manage everything. PW has allowed us to grow and automate much of what we used to do manually.

Avantages :

We onboarded about 800 units and while that involved a lot of work, the PropertyWare staff were very helpful and made the process easy. We like that staff across the board can use the software and we can tailor their experience based on what position they are in.

Inconvénients :

My company now manages over 1100 units for 16 different portfolios. PropertyWare isn't the most intuitive for handling that many units or portfolios. Also I struggle with reports, often times there are fields that aren't options to pull into reports.

Properyware review

Commentaires : Overall, it is acceptable for a real estate rental business.

Avantages :

Ease of entering payments, reconciliations, bill payment, good variety of mgmt reports

Inconvénients :

The accounting does not really coincide with accepted accounting principals, consequently I have to double check accounting entries before preparing tax returns. Support representatives service below par at times also hard to communicate with them sometimes.

Steer Clear!

Commentaires : They are the most frustrating company I have ever worked with.

Avantages :

The product is very customizable. But that doesn't help, when you add a custom field to track lockset codes, and once a year they have a "glitch" and erase them all!

Inconvénients :

We've been using propertyware for 3 years. The base product is fine. But they glitch constantly. We wanted to switch last year, but my PM's father passed and we were stuck for another year. Here are the main issues: 1. Our company website is constantly down. 2. Work orders "disappear," never to be relocated. 3. Applications "disappear" and you have to have the tenant reapply and eat the application fee. 4. Duplicate checks. It will pay the vender twice on occasion. 5. They indiscriminately don't pay an owner or 2 every month, so I have to go manually check after every reconciliation. 5. Customer service is in India. They have awesome techs, but the techs have no answer for any of the above issues. It's always just chalked up as a glitch.

Propertyware review

Avantages :

It's a great tool to manage properties. As a cloud based software is available from anywhere.Easy to collect rent through the Tenant portal and pay owners.Good customer service .

Inconvénients :

Since the phone menu options have changed, I had difficulties reaching Propertyware customer service .

Propertyware is great for tech savy users that want a powerful and custom back end solution

Commentaires : It has allowed us to advertise features clients love such as the ease of communication and how informed they will be about all aspects of their property. It's like cruise control for property management.

Avantages :

The transparency it allows our company to have. With great communication tools such as owner/tenant portals, automatic email alerts on numerous activities on a property, text messaging, email and more. Powerful reporting features allows us to satisfy the demands of large investors as well as a single property owner. Support is excellent from our local sales rep to the phone support center.

Inconvénients :

Not a very user friendly and intuitive interface. Slow to roll out new features and upgrades.

A small business glance to Propertyware

Commentaires : This software saves me time, and this is ALWAYS a good thing.

Avantages :

The accounting aspect is critical and Propertyware nails it. I do wish you didn't need to be an actual accountant or bookkeeper to figure out how to make adjustments. This part is difficult and can take a lot of time to figure it out.

Inconvénients :

The Statements need to be more customized. I have several owners that are LLC's that want to see their Reserves broken out on their monthly statements.

Propertyware Review

Avantages :

It is customizable to an extent and allows us to have a one-stop shop for our property management division. The customer service is great, so many times they are able to troubleshoot any tech issues on the backend and/or explain how to accomplish a goal we are seeking from the product.

Inconvénients :

There are technology issues on the backend at times and we have encountered various backend issues since we started using the product. However, I do see improvements over time so this shows that the Propertyware team is actively working on solutions, which is great!

Propertyware Review

Avantages :

The maintenance portal is easy to use.

Inconvénients :

In the maintenance section - when a tenant places more than one issue in the same request, it would be helpful to be able to break it down as example: WO #935A to allow you to close out individually when completed. Otherwise, you'll need to keep the entire WO open until such time as all work has been completed.

Nightmare of a company

Avantages :

The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.

Inconvénients :

Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months. My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition. The basics of this software for daily things like keeping track of units, leases, work orders is good. But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time. I have had 8 account managers in just over 2 years. None seem to care about us as a customer. We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product. I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software. I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.

Leading the Market

Commentaires : We have been using it for a couple of years now. We love it. The system can scale with us which is really important. Our last system couldnt keep up with our organization and growth. The software is also easy to use.

Avantages :

I love the fact that the software is customizable. We can pretty much make it what we need it to be. To that effect sometimes can be confusing but this option is much better than anything else currently available for purchase.

Inconvénients :

I can't connect it to everything that I need. Lead generation software.

Propertyware is a good, but it's an expensive and flawed option.

Avantages :

We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Inconvénients :

They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform. Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision: 1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here. 2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing. 3. Mobile from a tenant’s perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem. 4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures. 5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work. 6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need. 7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don’t go to search, and don’t go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors. 8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW’s functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos. 9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option. 10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures. 11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually. 12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don’t want to refund a deposit until all the expenses and repair bills have come in, yet we can’t enter the forwarding address until the deposit is refunded.

Propertyware Review

Commentaires : Propertyware does make our day to day processes go smoothly, it makes it easier on our tenants and owners on paying rents and collecting monthly income through the tenant and owner portals.

Avantages :

Propertyware is a software with vast capabilities. We have used the majority of these options in our business. We are pleased in general with the software and continue to learn more about the software on a daily basis. We would recommend Propertyware to other real estate property management companies.

Inconvénients :

The support team is very helpful, but we have had a few issues that were not resolved in a timely manner. We have had issues with the maintenance application that was updated in February 2019 and we received notification from the support team on May 24, 2019 that the issue had finally been resolved. This issue caused us a lot of frustration and extra work when we feel that the update on the app should not have been done until it had been completely tested and debugged properly. We encourage Propertyware to notify its clients as frequently as possible on upcoming changes and to take into consideration all of their clients before making drastic changes to the software. In the past, we had issues with the check scanner not being compatible with our firm's policy of the collection of funds and move-in procedures. This caused issues for about a month and half before we had to stop using the check scanner through Propertyware.

Propertyware Review

Commentaires : I enjoy using the Propertyware system. I find it easy to use.

Avantages :

Propertyware system is easy to use. Being web based, access anywhere

Inconvénients :

At first the training was difficult, we found little help in calling customer service. We had a new account Representative reach out to us, she was able to guide us to all the new training Propertyware has to offer. We are now on a better road to fully using all the tools. I know the system was build for the smaller multifamily property and has all the custom features, but this requires us to manually enter all of the information. I wish we had a training like before, come in and set up the system for us when we first started. After 7 years of using the system we are just now setting up all the Marketing settings, we have not even started using the widgets yet. To break it down, 7 years ago we didn't have the training needed to transfer to this system, now I feel we are getting the help we need.

Love Propertyware!

Avantages :

I have used other software in Property Management and I like this one the most. I work in the Accounting Dept. The payment ledgers are very easy to read and explain to tenants. Posting rent is very simple. But, the BEST thing I like about Propertyware is the assistance that is provided when I don't know how to conduct a particular task. The support that is provided is EXCELLENT! The supporters are so helpful and most of all KIND! They are not impatient. I don't have to stress about not understanding how to do anything, I have that peace of mind knowing that help is just a phone call away!

Inconvénients :

I don't understand the difference between a new journal entry and an adjustment. I am confused about which one to use.

Propertyware is a good product.

Commentaires : Once I got comfortable with using the software I like it. I don't have any trouble with finding the things I need in everyday use of the software. In learning the software I seriously screwed up some things and support was extremely helpful in helping me to correct my errors.

Avantages :

Propertyware tracks everything that a property manager needs for managing their properties. It holds owner contact information, bank accounts for direct deposits, insurance on the property, and the property(s) that the owner has. It has leases for all the properties and gives us a tenant ledger to track rents and contact information for each tenant. It has owner/tenant portals that is a tremendous help when it comes to tenant payments or owner contributions and gives the owner all the information they need on paid invoices and tenant receipts. It also keeps track of emails sent to owners and tenants so you have a record.

Inconvénients :

The software in the beginning is a little hard to use as it is not very intuitive. When a property manager was not getting the maintenance requests I called support and there were a couple of different areas that needed to be looked at and corrected before she started receiving them. I would not have known that if not for support.

Software review

Avantages :

It is easy to set up properties, vendors, contacts, etc. The reports are much easier to follow than Appfolio. Whenever there is a minor glitch or I do not understand how to correct a ledger the customer service team walks me through step by step to get it done and sends instructions on how to do it myself next time.

Inconvénients :

I do not have any specific cons. I use the system for basic services but I know they offer a lot more. I do not know if the cost is comparable or not because I have not shopped around but I think the cost is reasonable.

Enjoying the system, only because the support team is on point and response time is impeccable.

Commentaires : Fairly new to PW, but enjoying it. Mainly the support team makes this work for me.

Avantages :

The support team. To have such a great support team really ensures the product you want fulfills the desires of the customer in question (SPM). All systems will have issues, but the support team you offer are the pillars allowing this product to go beyond.

Inconvénients :

Can not open multiple browsers with the system. If I open tenant-A to send a notice through mail merge, but go to tenant-B's page just for a glance, since tenant-B was the last page I looked at, that's the information that will plug in when I select mail merge on tenant-A's page.

Great Software for Property Management

Commentaires : Overall is a great software to use. We manage 500 properties and provide owner accounting through the property ware reports.

Avantages :

I like the concise clear view of the features of this software. Other softwares are too cluttered and excel based. This software is more modern in view and cleaner to operate.

Inconvénients :

Technicial support. Whenever I call about glitches mainly in bill pay with partial payment applications, I'm on the phone at minimum for an hour and they can never fix it right away.

Propertyware for residential management

Commentaires : Overall, this program has a lot to offer. I have learned that the more you put into it, the more you get out of it.

Avantages :

I like the ease of navigating between the leases, portfolios, contacts etc. Also, the ability to attach documents to leases, property, portfolio, contact and vendor pages makes accessing bills, notes and documents quick and easy. Has eliminated searching through paper files for bills and documents which is a real time saver. The tenant portal makes online payments convenient for our tenants and staff. The owner portal keeps the owners informed of maintenance and expenses in real time.

Inconvénients :

There is nothing I don't like. Learning the system is relatively easy using the online instructional videos and the help/support tab.

Why NOT to buy or use Propertyware

Avantages :

It does handle multiple properties, multiple owners and multiple units fairly well

Inconvénients :

It is more than difficult to change or modify entries once entered. The program does not allow flexibility or much in the way of personal settings. I believe Propertyware developers spend too much effort on the management side of the program and not enough or any time focusing on the accounting side.

Reports

Commentaires : Overall, my experience with Propertyware has been pleasant. It could be made a bit more fun with a few more graphics. :)

Avantages :

The software is basically easy to learn and to use. The menu is well organized and clearly visible, in that the appropriate sectors are available from any screen. There are complete and detailed videos for learning the software as well.

Inconvénients :

What I did not like about this program is that the Report section is quite limited; you are not able to select any field and prepare a report in any manner that you might need to prepare information. For instance, you have to select a certain section of Report (Desktop, Finance, Lease, etc.); this is fine, except that not every field is available even within that section to add to a Report. It can become very constricting and difficult to find the field you want to place within a report. There should be more flexibility in both the ability to create a report by selecting the fields you want without hunting through the sections. A complete alphabetical field list would be very helpful for people who are familiar with utilizing databases. The calendar also needs to have more options in order of searching and printing according to user.

I was a bookkeeper and the team lead for dealing with issues on Propertyware.

Avantages :

The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

Inconvénients :

The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

Not terribly satisfied.

Commentaires : This software was chosen because they claimed to be the closest to the software I previously used: Tenant Pro. They claimed to be able to migrate a lot of my data for me. They did, but much of it was improperly done and I had to re-do most of it anyway, so the data migration was of little help. It took me nearly 3 months to be up and operational, all the while paying my monthly fees without being able to use it "live". They do have a very good support staff. Unfortunately I have to use them a lot. The program is not intuitive. It does not do many of the automatic functions that Tenant Pro did for me. I cannot get the same basic reports that I used to get from Tenant Pro. It has many bells and whistles that I don't care to use and has many issues that have no solutions so I have to find ways around them. After one year I am learning to use it, but it is a very costly software to do most of the same things I did with Tenant Pro - but not all that I used to do. Not terribly satisfied with this program.

Avantages :

Extremely helpful, readily available support staff. Moderately priced on line software.

Inconvénients :

Have to use the support staff frequently - program not very intuitive. Hard to make changes -if at all - to check splits or entries once check is printed. Little customization can be done to checks for printing. Check number extremely small and this cannot be changed Cannot have vendor account number put on checks. Cannot get an Income Statement with both Year to date and Month to date on same statement. Tenant ledger statements not very helpful - not much information shows on the statement Terminated tenants show up on Accounts Receivable list if they had any balance when they moved out. No way to remove them.

Huge learning curve

Commentaires : I've been using the software for at least a year and keep thinking I'll get used to it. I'm coming from other property management software so I'm familiar with the property management software features. It's almost like using an old Microsoft computer before windows. I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

Avantages :

This software seems to be very robust. Certainly it can do just about anything. It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software. I love that the tenants have their own portals and maintenance requests are easy.

Inconvénients :

It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.