Avis clients sur FellowshipOne

Note moyenne

  • Note globale
    3,4 /5
  • Facilité d'utilisation
    3 /5
  • Service client
    3,4 /5

En savoir plus sur FellowshipOne

Logiciel de gestion d'églises sur le web qui automatise le soutien aux membres, la sensibilisation des visiteurs, l'enregistrement des bénévoles et des enfants et la communication.

En savoir plus sur FellowshipOne

150 avis affichés

Luis B.
Physical Security Manager
Institutions religieuses, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Publié le 30/04/2018

"We utilize Fellowship One as our main database for records."

Avantages: I love the functionality of the system. I like that it is web based so you don't need a server or special app on your computer to use. Anywhere you have internet you can use it! If you utilize it to its potential there is a ton of data you can store but most importantly you can run reports to pull that data. The report function is amazing, you can pull exactly what you are looking for exactly the way you want it.

Inconvénients: I wish there was an activity log to track who makes what changes. We have a large number of users and its sometimes hard to know what information has been altered and if it should have been altered by that person. I know you can give permissions to users but having the log would add a great tool for administrators to use.

  • Source de l'avis 
  • Publié le 30/04/2018
Susan R.
Database Administrator
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 26/03/2020

"Easy to Use - Great features"

Commentaires: Overall - this has been a great church management software. Data is easy to enter and profile information is easy to view at a glance. There is a bit of a learning curve with reporting, but that is to be expected with any software that is new to you.

Avantages: Customer service is great - you can speak to a real human being and problems are solved quickly. The custom attributes are a helpful feature and the ability to create your own shareable people lists is also a very good. Web forms are easy to create; Insights feature is a major plus.

Inconvénients: The major drawback is that mass texting is not included in the Premier version. Also, assimilation process is lacking some functionality. iOS check has some challenges.

  • Source de l'avis 
  • Publié le 26/03/2020
Deborah T.
Office Manager
Gestion d'organisme à but non lucratif, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 28/01/2021

"Worst program ever!"

Commentaires: We aren't solving any problems with F1. In fact, it's creating problems for those of us who have to work with the program. It was supposed to be wonderful, helping us grow our community of believers, keeping our ministers up to date with the membership, etc., etc., etc. It hasn't helped with anything. Nada. Fellowship One doesn't create fellowship, but it will, however, create stress levels that will have you searching for Xanax. Save yourself the trouble and the expense and get another program.

Avantages: The only positive I can say about this software is that I can look up addresses and phone numbers with relative ease. I could do this just as easily with a pictorial directory, and with a lot less headache.

Inconvénients: There's not enough space for me to list my complaints about F1! It is by far the hardest program I've ever had to work with, and after three plus years, I still don't know how to get a decent report. When we signed up for the program, we were told that most churches have a "dedicated" F1 person, but "anybody can learn", right?! Wrong!! Thankfully we have a retired member of the church who understands databases and we are constantly having to call him for help. No one in the office gets this program. And trying to get help from the support staff at F1 is a joke. We don't even speak the same language, although we're all speaking English. I hate calling support because it's so frustrating. Unless you have someone in your office who understands databases, then don't waste your time and money. And never ask your secretary to take on this program. She or he already has enough on their plate.

  • Source de l'avis 
  • Publié le 28/01/2021
Bradley S.
Systems and Software Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 20/03/2018

"Robust functionality but older processing and interface."

Commentaires: I would like to say that even though I gave this product 3 stars in every field, I give it the neutral review because it has so much potential to be better. I think right now F1 is in a place of a possible explosion of great things? But it's going to take a revamping of old processes and implementing new ones. The biggest benefits is that it's a database which helps us to manage our needs as a congregation and keep account of how we value our team members who serve.

Avantages: What I like most about F1 is the SQL database interactions and the ability to pull information on any person in our congregation by the fields on their account. This is hugely helpful when pulling statistics of who attended events, paid their tithes, who has pastoral notes, and so much more. I think the other thing that I enjoy most is that this is truly a one stop shop in regards to what's needed for ministries. You can do anything from background checks to childcare for events based on the manageable forms. You can create contacts for specific staff or titles within your organization to receive information on congregants based on options they choose from visitor cards.

Inconvénients: What I least like about this software is that even though it has so many features, it's almost too much to navigate when you first get into it all. Trying to train a new person on staff with the amount of information overload is a bit daunting. Granted not everybody will be doing the same functions within the program, but to be able to upkeep this database, you almost need a person solely devoted to making sure the data that's entered is correct. I would also say that the knowledge base needs a revamp with more clear information on what the actual functions of the database are, including an admin-like knowledge base with deeper understanding of how data transactions are made. Some things are just kind of ambiguous and unclear as to how the transfer of data happens.

  • Source de l'avis 
  • Publié le 20/03/2018
Utilisateur vérifié
Prodigy Program
Institutions religieuses, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    3 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    2 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 10/02/2021

"Fellowship One is clunky"

Commentaires: It worked as a minimal tool, but never met expectations for what we needed as an org.

Avantages: I've worked with resource management software before and this works as a way to manage data in a simple, easy-to-understand manner.

Inconvénients: This software is intended to track information and data, but lacks any user friendly option including the ability to mass-upload your data.

  • Source de l'avis 
  • Publié le 10/02/2021
Utilisateur vérifié
Communications Director and Online Campus Director
Institutions religieuses, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 16/07/2019

"Infinite customizability, clunky interface, regular errors"

Commentaires: FellowshipOne is a bit frustrating but overall very good!

Avantages: FellowshipOne is king for church management software.

Inconvénients: It's a bit of a catch-22 because it's the absolute best software, but it has its fair share of errors and reports that are just not attainable.

  • Source de l'avis 
  • Publié le 16/07/2019
Kenton S.
Director of Operations
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 09/06/2020

"FellowshipOne"

Commentaires: No one on our team likes anything about FellowshipOne.

Avantages: I find it clunky and poor at best. It does accomplish the basics.

Inconvénients: Customer service is non-responsive and poorly informed. The system has become antiquainted.

  • Source de l'avis 
  • Publié le 09/06/2020
Utilisateur vérifié
Systems and Software Manager
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 09/10/2018

"Fellowship One is Robust, but dated."

Commentaires: Overall, we tend to see a huge benefit to our ministries by using this software, but in the future, we'll be looking to something more updated if we don't see a progressional change for F1.

Avantages: The amount of functionality for F1 is incredible. We use it in so many ways for our different ministries, from small groups, attendance for services/serving, to tithing/finances and sending mass emails to specific groups of people, it covers a ton of bases. I like that this is a discipleship based software tool. We have to put our hands on almost every part of an account to make sure that we're intentional with the data we record. The security when fully implemented for check-in systems on Sunday services is impeccable. We have really made an effort to improve our security within the past few years and you can dig deep by using jobs that are connected to specific check-in activities and only people with specific assignments can check-in. It's very dialed in.

Inconvénients: The software, while being functionality-wise amazing and broad? It lacks an updated style for the UI, while also using some outdated ways to process what you need. While requiring a hands-on approach to discipleship by having to change every little detail on an account, this can be so tedious and cumbersome to other tasks you might have. The learning curve is also a bit hefty, for users who don't understand systems or pick up understanding quickly? It can be very confusing at first.

  • Source de l'avis 
  • Publié le 09/10/2018
Utilisateur vérifié
Director of Discovery & Development
Institutions religieuses, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 07/02/2019

"Fellowship One keeps track of people and processes"

Avantages: It helps me keep track of people and processes in my church attendees and volunteers. We use it to track finances as well. You can set up workflows that will help you automate certain functions and that's a huge help.

Inconvénients: It's definitely not the easiest software to use. You have to really dig into it to learn it and be committed to it, because if you're not, the team will try to find workarounds so they don't have to use it.

  • Source de l'avis 
  • Publié le 07/02/2019
John B.
Technical Director
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 16/01/2019

"Fellowship One"

Commentaires: Overall, my experience with Fellowship One has been positive. But it seems to be playing catch-up to the competition.

Avantages: Fellowship One has exhaustive resources - you can do almost anything with it. It's a very feature-rich CRM.

Inconvénients: Because there are so many features in F1, it can be very hard to navigate. It's not intuitive. And the reporting is very powerful, but very confusing.

  • Source de l'avis 
  • Publié le 16/01/2019
Stephanie M.
Contribution Specialist
Comptabilité, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 29/03/2018

"I heavily depended on the data captured in F1 to translate in the health of the organization."

Commentaires: Understanding the uniformity of data and the availability to easily access information in a quick moment provided great opportunity to easily connect with someone regarding their involvement or giving to the organization. The website was easy to navigate which also allowed for quick changes to be made on the spot regarding contact information.
Viewing check images was of great assistance to allow us to interact and support our contributors especially when it came to giving statement time.

Avantages: FellowshipOne is an excellent tool for the church who is large enough and needing organization to their database as they grow. It compiles demographic and interactive information into one easy to view page. Contact information is organized in a section as well as all necessities for engagement within the organization in a separate section and all with a fluidity.
The visibility of contributors donations was a helpful tool. As contributors reach out with concern or questions regarding their giving, the ability to view a check image became crucial in matching gifts to specific individuals or clarifying information for the contributor. This was a highly valued tool.

Inconvénients: Reporting in FellowshipOne is a challenge. Reports are difficult to find and navigating each sub filter to pull the information that you are seeking can be quite complex. It also does not allow you the options to build a report specific to the information you are needing while eliminating unnecessary information.

  • Source de l'avis 
  • Publié le 29/03/2018
Whitney S.
Media Director
Institutions religieuses, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/03/2017

"Poor customer support"

Commentaires: This company started out great and has gone downhill. In the past year, we spent months trying to get a response from the billing department on an issue. The woman who was assigned to our company did not respond in a timely manner and, when she did respond, gave us wrong information or did not answer the initial question. We even purchased wrong equipment because we were misinformed about what we needed. We also spent time leaving messages for our account rep, only to find out 3 weeks later that he no longer worked there and we had a new rep. We were not informed and our old rep's voicemail was still active. Our experience with F1 was very disappointing and we decided to leave. In order to cancel, you must give 60 days notice & pay 30% of each month left in your year, according to the contract. And, no matter when you turn in your cancellation paperwork, they don't run the cancellation until the end of the month. So, if your contract month begins on the 14th, you still have to pay because F1 runs the cancellation on the 31st, even if you turned it in at the beginning of the month. The only positive thing I can say is that F1 did let us out of our contract one month early, so we had a 30 day cancellation notice instead of 60. But, that was a small thing after so many months of problems.

Avantages: The software is helpful and you can run reports from your database for many different needs. Check-in works well.

Inconvénients: Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early. The software is expansive and a lot of setup & upkeep has to be done manually.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/03/2017
Jeremy G.
Lead Pastor
Institutions religieuses, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Publié le 13/11/2019

"They are making it better but still a long way to go"

Commentaires: It did the job over the past 8 years but we switched to Planning Center because of the complexity of Fellowship One. The amount of time it takes to learn it is not worth it. We would rather spend more time ministering to people than trying to learn how to work the software.

Avantages: They have a F1 Mobile App which allows you to do data management on the go. The app allows you to have the church directory at your fingertips which is helpful. They also, allow you to customize much of the system so you can tailor it to your liking.

Inconvénients: Fellowship One is extremely difficult to manage. It is a nightmare to set up due to all of the steps. To run a report is not simple. They ask you so many questions and there are so many boxes to check to run a report, many of the reports can come out as failed due to one missing element. We had several smart people attempt to master Fellowship One and they struggled to get a full handle on it. Church Software management software should serve you not the other way around.

  • Source de l'avis 
  • Publié le 13/11/2019
Micah O.
Groups Guy
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/02/2018

"Good at lots of things, but not the best at anything"

Commentaires: We've moved away from F1 to Rock, and we couldn't be happier.

Avantages: Excellent people-management system: the perfect church rolodex. Tracks finances well, handles basic check-in features, handles simple email communication, and has a very extensible reporting system.

Inconvénients: Other than looking up people's contact info, it's not great at anything. You'll end up using third-party volunteer tracking (PCO integration would be a snap, but they won't do it), third-party finance partners (because their payment gateway is poor), third-party email clients (because their email system is poor), third party registration systems (because inFellowship is a nightmare from which you can never awake), and third-party groups sign-ups (ditto). This wouldn't be such a problem if the Fellowship One design team didn't refuse, as a matter of principle, to cleanly integrate with anyone who provides a competing product. Since almost any electronic service for churches is a competing product, that means F1 doesn't really integrate well with anyone.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 01/02/2018
Evan G.
Project Manager
Institutions religieuses, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    6/10
  • Source de l'avis 
  • Publié le 21/11/2018

"Fellowship One"

Commentaires: Overall a good system and good customer service that is helping our church stay organized.

Avantages: The software offers our church a great way to access our database of people. It's fairly intuitive and can be used on a number of platforms, from iPads, to computers, to phones. They have been getting progressively better over the years at improving the software and working out the "bugs" on their check-in tools. All-in-all it's a pretty good app for housing our database of contacts.

Inconvénients: The biggest issue that I have had is with the check-in software. The software seems to have trouble communicating to wireless printers when we are attempting to print labels for our Kids Ministry. It's very hit and miss on whether or not it will work (this is using the check-in app for iOS). I've spoken with Fellowship One over the phone to try and diagnose my issue or find out if other churches were using the same setup as us (iPad and Zebra ZQ510) and if they were experiencing any issues, but I didn't get very far.

  • Source de l'avis 
  • Publié le 21/11/2018