Avis clients sur Allscripts Practice Management

Note moyenne

  • Note globale
    2,8 /5
  • Facilité d'utilisation
    2,9 /5
  • Service client
    2,6 /5

En savoir plus sur Allscripts Practice Management

A practice management system that enables management of clinical, administrative and financial patient data.

En savoir plus sur Allscripts Practice Management

123 avis affichés

Stuart P.
Office Manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 16/08/2018

"I Wish the PM Was More Seamless With the Clinical Module"

Commentaires: Overall, it works because i have spent countless hours learning the complexities of the system. There are several things i wish they would do to integrate it more with the other software that Allscripts offers.

Avantages: Works good. Easy to schedule patients. once you learn the complex system, you have a lot of control over the fine details.

Inconvénients: I hate that it is so different from the EHR. The PM seems like it hasn't changed in 15 years, whereas the EHR has been updated, leaving the PM behind. It does have the stereotypical crashing issues that all Allscripts products do. Very complex setup. You need to be well versed in IT or have a professional IT person to setup the Scheduling templates.

  • Source de l'avis 
  • Publié le 16/08/2018
Utilisateur vérifié
Medical Assistant
Cabinets médicaux
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 13/07/2018

"Allscripts PM is functional and without fuss."

Commentaires: It's straightforward and not time-consuming during the clinic day. It's utilized by office staff and by the billing company without issue.

Avantages: The day to day appointment management functions are straightforward and the set up is intuitive. Setting up appointments, moving appointments, looking up patient demos and changing registration is all very simple.

Inconvénients: Reporting functions aren't straightforward. It's best if users have billing experience and the appropriate software to export reports to. My office does not have Excel which would be helpful in reporting.

  • Source de l'avis 
  • Publié le 13/07/2018
Jeffrey H.
Owner
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 28/04/2020

"Cloud Servers down once again"

Commentaires: The main problem has been the instability of their servers. Once again today, the Allscripts Cloud Server is not working. I have lost, in total, weeks of time not being able to access my EMR over the past several years. All lost revenue, not recoverable, not to mention the stress on the patients, doctors, and staff. Eventually, one has to consider the time, cost, and extreme hassle of switching to another system, which, by the way, carries a very high financial cost for Allscripts to help with the migration.

Avantages: Features at point of sale were impressive. Delivery of function extremely challenged.

Inconvénients: Every additional function eg MIPPS, Patient portal, EPCS, etc, laden with multiple extra charges. Very expensive once all functionality is added. Allscripts billing is extremely complicated and has been frequently wrong. It typically has taken months to sort out each billing problem that has occurred.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 28/04/2020
Jamie P.
Lead Teller
Hôpitaux et soins de santé, 501-1 000 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 24/10/2018

"Great product!"

Avantages: This software is very user friendly. It’s very easy to navigate between the different features.

Inconvénients: It seems to have frequent issues with freezing or running slow.

  • Source de l'avis 
  • Publié le 24/10/2018
Anna G.
office manager
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 08/05/2017

"Expensive and not flexible"

Avantages: Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.

Inconvénients: If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 08/05/2017
Amber W.
Nurse Practitioner
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 08/04/2017

"WORST.EHR/EMR.EVER!!!!"

Commentaires: It is so ancient. Not sure how they can say they are one of the best or leading in EHR?? Complete lie! Has any of the faculty or developers of this company ever seen any other EHR?? I'm guessing not. Maybe they should see some other EHRs or have experienced providers help them! You also get nickel and dimed on everything even when you pay majors dollars to have the program and have to continue to pay for services, monthly fees, and for every upgrade and added the feature. Their customer support is horrible because half the people don't know what they are doing.

Avantages: Nothing. Well I guess I'm supposed to pretend that I like something to move forward, but I honestly cannot!

Inconvénients: Everything from the layout, templates, workflow, e-scribing, how only one person can be in the note and you have to steal it or take it over in order to do your part. I can't even create a note on someone I saw last week because another provider had two charts open on this patient that needed to be finished. AND...I can't even view any of these open notes either even when I am following up on this patient and need to see some things. You have to enter each prescription and send separately. The search buttons for diagnosis, procedures, test, education is horrible. You need to be able to find one thing with multiple names medical and layman, most commonly used. The nurses should be able to put in their vitals and go into medication, history, social, family, etc.....at the same time I getting into the HPI, exam, diagnoses and plan. I should be able to see the entire note, every section, on one page so I don't have to do a tone of clicking to try and see everything. I want to see the entire note. I should also be able to see problem list, medications, and other things off to one side. If someone is trying to open a section I am in it just needs to let them know by saying "so and so is in this section right now do you really need to take it over as it wouldn't save anything." This was helpful with the last EMR I had at my last job as I could even ask the person it said was on if they could get out of the section if I needed them too. When you have a template, you should be able to select something, but still alter it. For eg. if you choose one of the already made master list options you can't even put anything before or after or in between the sentence. Even when entering days or weeks to some of these sections you should be able to free text and even put 2-3 weeks or whatever you need to put in there. It should be very easy to make templates and edit things. Have any of these developers ever went into a medical office to even see how busy and complicated it is. It needs so much work. It is SOO old school!! I seriously am so frustrated, I can't even understand how this business is still successful?? I'm honestly going to spread the word on this program as it is the worst investment ever. Also when running reports it doesn't capture everything. Also isn't very helpful for meaningful use.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 08/04/2017
Zoe M.
Surgeon
Cabinets médicaux, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 24/12/2020

"Allscripts is absolutely the worst EMR that I have worked with"

Commentaires: Absolutely horrible, and impedes patient care.

Avantages: It does not auto populate information for exams that I haven't done such as a cranial nerve exam. But, then again, it doesn't really auto populate anything.

Inconvénients: I have used a number of EMR's. Epic, Cerner, Sunrise, EMA, Office Ally. I frequently use many of these due to working at different hospitals.
This EMR was not friendly to use when I started to use it, approximately 1.5 years ago. A recent upgrade to the '184' version has made use absolutely atrocious. I am a surgeon. I yesterday did a case and it took over 30 minutes to sign a consent - this is AFTER talking to the patient and relates ONLY to getting the computer to cooperate. Instead of being able to sign the consent when I talk to the patient, I must talk to the patient, the patient and nurse must sign it in person / on the computer, it must be then sent to my computer inbox, then I must go find a computer that allows privileges for me to log on as not all of the computers seem to allow my profile to be loaded correctly, and THEN the consent must load correctly. The patient had to sign the consent FOUR times for it to load correctly, delaying the case by 30 minutes.
While we have Dragon, I am unable to directly dictate into the system and must do time consuming copy and paste.
The system seems to be designed around the computer: maximizing the number of clicks that must be performed in order to perform a simple task.
I am now also unable to enter any orders from off site. While I can to log in securely log in, the system has been 'upgraded' such that there is NO option for a screen resolution that will allow me to see the complete order button. This EMR belongs in 1995.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 24/12/2020
Jim L.
  • Note globale
    2,5 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    4 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/11/2012

Commentaires: We use the Enterprise version (11.) in a large multispecilty practice. We used paper charts before this. This EHR is a Jack of all trades, but master of none.The user interface is antiquainted (the Pro version appears more develped in this regard) and oftentimes requires multiple clicks to get to basic information. It is hardly intuitive to someone like me who is very computer literate. The med list is hard to read and contains way too many details on the summary page. The note tools accept all forms of input, which is a postive, but the editing tools particularly for structured notes is absimal because of many bugs. Editing becomes a real chore and source of dissatisfaction. Input of laboratory data is not flexible in the sense that one cannot make manual entries or make custom feilds without significant tech support, which is lacking. Some of the order entry tools do not work correctly (standing orders to be specific), a known bug for a long time, but still no resolution. Problem oriented documentation is incomplete as there is poor connectivity between problem lists and an assessment of it (although, it does connect the dots for coding and for linking meds and labs to problems, just not easy to get too). Our in-house support staff are experiencing significant lags in updates and fixs for this product. To the extent that we can send scripts electronically and document changes in medication dosing, that part works well and should since that is where Allscripts excels. Its too bad that the rest of the product is so buggy and neglected. In short, I would not recommend the Enterprise version of this product. The ratings page for this site should probabaly make a distinction between the 3 products offered by Allscripts since they are not all the same.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/11/2012
Jaime D.
Adopt IT Analyst
Services et technologies de l'information, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 27/11/2018

"Allscripts PM review"

Avantages: The one thing I liked about Allscripts PM was the the speed. I could go right in and get to where I needed to be. If I needed to unlock someones account or change someone's password, it was quick and easy.

Inconvénients: I hate how outdated it is. We are in a world where we are spoiled with technology, but Allscripts PM still looks like is stuck on Windows 98.

  • Source de l'avis 
  • Publié le 27/11/2018
Utilisateur vérifié
Director of Operations
Cabinets médicaux, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    1 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 24/08/2019

"Not very user-friendly"

Avantages: Simple interface
Easy to use for enterprise-wide

Inconvénients: Can't customize
Doesn't have basic functionality and features
Lets you book appointments in the past with no warning

  • Source de l'avis 
  • Publié le 24/08/2019
Rick H.
Administrator
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 16/01/2020

"Questionable business practices, go a different direction!"

Commentaires: Overall, we have been with this company over 18 years and look forward to making a change soon. Company does not feel reputable. They lock you into maintenance contracts and require you to pay for items that have been taken out of service. We simply do not recommend this company.

Avantages: Software has decent reporting capabilities. Scheduling module is flexible and can be set up in any number of ways.

Inconvénients: Service is slow and horrible. Reports, while easy to run, frequently do not reconcile because of not setting various parameters that the average use has no clue about. Billing errors on their invoices that take months to resolve and require large amounts of time from management to "prove" the errors.

  • Source de l'avis 
  • Publié le 16/01/2020
Marie P.
Administrator
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    3 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    3 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 11/07/2017

"Not up with the current times"

Commentaires: We have been unhappy, but our Liason Sally Borel came to the rescue and set up meetings to answer our concerns and has kept in close contact with me. She is a big, big improvement over the Allscript liaison that we had before, Maureen. she never returned any phone calls or emails.

Avantages: Careplan charting
Support Team
Sally Borel our Liason
Fact that a clinician does not need to be hooked to WiFi to use
Med profile more user friendly, still needs tweaking to be able to give to a patient

Inconvénients: Not cloud based
Need to sync in order to see documentation
Need a server
You charge by the license and not by the census
Can not use the software on any device
HHA care plan not user friendly

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 11/07/2017
Debra H.
Administrator
Cabinets médicaux
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3,5 /5
  • Facilité d'utilisation
    3,5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4,5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/03/2016

"Home Health Review"

Avantages: Quick response time for IT help. The IT staff are very friendly, just difficult to understand sometimes. I like how the EMR looks when it is printed out.

Inconvénients: It is difficult to understand the language or accent of some of the IT help. Also my staff can not sych from home sometimes and we have been told recently that Allscripts does not work with VPN or remote access. This is and important feature that is needed for a home health company. I also wish that entering medications and ending them were easier. If we have a patient that gets admitted to the hospital for a few days, we have to end each med and then add them back in when they come back home. The way Allscripts medication feature is set up is not worker friendly. Nurses would love to give you input on how to make this feature much easier.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 25/03/2016
Gary D.
physician
Cabinets médicaux, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 21/04/2017

"Lack of customer service and a multitude of issues including connectivity and third party vendors make this very difficult to recommend"

Commentaires: The turnover within the company makes it difficult to establish a relationship with anyone if there is an issue. Routine failures in connectivity and lack of timely support create severe difficulty with work flow and patient care.

Avantages: I have been using it for 7 years so familiarity is about the only saving grace at this point. It is a certified ehr vendor.

Inconvénients: see review title. Follow My health portal was unusable. Third party vendors for additional add ons available for additional fees. I have been told that I will need to pay them for access to my patient records should I desire to switch to another vendor or retire.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 21/04/2017
Lawrence F.
Medical Director
Hôpitaux et soins de santé, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/10/2019

"Allscripts is Always Good"

Commentaires: Good experience

Avantages: Very reliable and easy to use system which will suffice most practices needs

Inconvénients: A little difficult to diagram skin lesions

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 22/10/2019
Jeffery S.
Owner
1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    3/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/06/2018

"Easy To Use, Slow, Bad Design"

Commentaires: Look elsewhere, there are open source options I would choose before this.

Avantages: It was easy to use and to find what you needed, it is a fairly simple software. The ability to send electronic prescriptions is also a plus.

Inconvénients: Very slow and takes forever to load! Integrations with other systems is also nearly impossible. The software UI is very poorly designed and the coding is obviously messy. Downtime seemed to be a given each week as the system would go down randomly and seemingly every week.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/06/2018
Pam M.
EMR Consultant
Cabinets médicaux, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/09/2017

"Review of Allscripts EMR"

Avantages: Like the fact that it auto generates orders, requires a complete chart before it can be submitted. Like that I can see patients from all offices.

Inconvénients: Cannot flip around in the chart (assessments to care plan) without completing the previous section. Do not like that it does not calculate travel time correctly.
Do not like that fact that the branch cannot be selected on the visit. Do not like the fact that some of the sections contain assessments that are not specific to hospice.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 14/09/2017
Amy H.
Financial Systems Analyst
5 001-10 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    2 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 21/06/2017

"Please use another product"

Commentaires: The support I have received on technical issues is by far the worst I have ever experienced. Our issues are possibly stretched out over days to weeks. I submit our cases for support and most of the time I do not hear anything back that someone is looking at our case for days - sometimes I hear back the next day. We ask for guidance on server refreshes and they send us an out of date manual if we hear back. I have expressed our deep concerns when we experience down times due to lack of direction from the vendor. We had a down test environment for over 4 weeks and we had to reach out to another contact to get the issues resolved. I begged for documentation on what the fix was, and I have never heard back. We need to perform another refresh and are guaranteed to run into the same issues again. This is unacceptable as a company to offer this level of support to a paying customer.
The company also only connects to your environment through SecureLink, a gateway that is usually non conforming to any sized organization's IT Security policies and preferences. They will not work with you on this issue either. I have not had a good experience with this company at the last 2 organizations I have worked that used Allscripts. This is my single point of contention in my job duties.

Avantages: The product offers an ease of use for our end users.

Inconvénients: Everything.
The customer support is horrendous.
The company's connectivity.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 21/06/2017
Buffy J.
Cabinets médicaux
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    1/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/12/2014

"Nurse at mid-sized hospital using EHR"

Avantages: I can't think of a single thing I like "best" about this EHR.

Inconvénients: The AllScripts EHR we are using is terrible to say the least. Nothing populates to anything else in a meaningful way. If I give insulin, it should populate to the diabetic flowsheet. But I have to double chart everything. It isn't capable of connecting to our telemetry, so again, another entry. The physical assessment is ridiculously laborious to chart. It takes nearly 20-30 minutes just to open my patients chart. As I move from room to room to chart at the bedside (per directive), the log in and out time is very long. Once charting, there are far too many descriptors that mean nearly the same thing. The list of possible findings is so long that it takes forever to look through and it's not in any particular order that I can see (such as alphabetical descriptors so it's easier to find what I'm looking for). It forces you through some things line by line, while completely skipping others so I have to manually go back. For example - on the skin assessment, I am line by line forced through everything each time. But on the cardiac section, it skips right over the telemetry parameter if the patient's assessment was WDL. If I've added a tele parameter I probably want to use it. There are so many columns across the page it's mind numbing to look at and often leads to people inserting data in the wrong column. If a parameter is accidentally clicked but is quickly realized not to be the one I meant to click, there is no way to delete it, this leading to yet another grayed out but space taking place. If there has been no data entered in a parameter, we should be able to delete or have an undo action option. In short, we are health care providers, not IT professionals. I should never be spending more time charting about the care I am providing than actually providing care. And the worst part is that with all the endless clicking of boxes, I chart less meaningful things than I did paper charting! I have yet to find one person who likes our system.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 19/12/2014
Jamie R.
Office manager
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 16/10/2019

"Wish we had better experiences"

Commentaires: Wish we had a new EHR

Avantages: Practice manager is user friendly.

Inconvénients: Get dropped from service daily.
3rd new url in the past 6 months we have had to update all computers.
Sign in is difficult - 3 sign ins. Cloud, pm, clinical.
Very expensive.
We signed up in 2013. Trained for a week. That’s it.

  • Source de l'avis 
  • Publié le 16/10/2019
Teresa M.
Front Office Supervisior/Insurance Clerk/RMC
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    3 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/04/2017

"Unable to Fix Problems in a timely manner."

Commentaires: Not happy with the Allscripts System. Have been with company 16 years, started with Tiger then Allscripts Myway, now Allscripts Pro. Unable to get problems resolved in a timely manner. Problems understanding the customer service, overall language barrow. Ask when to call in (Have you check the Allscripts Port for the answer first before call customer service) We are a busy 4 physicians office and don't have time to search for the answer to our problems) We need an answer so we can continue on with our daily duties.

Avantages: Displays nicely, user friendly for the most part, easy to navigate, Doctors like having the dragon.

Inconvénients: Problems with e-Prescribe, allowing the physician to free text diagnosis, doesn't show social security numbers (which would be very helpful for the referral clerks), If correction needs to be made in PM the corrections do not cross over to EHR, so you have to go in and do an addendum

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 17/04/2017
Anne W.
Midwife
Cabinets médicaux, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    2 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 11/10/2017

"Not that great"

Commentaires: Am looking forward to switching to Athena

Avantages: It seemed like a good buy at the time, especially when combined with the PMR side. That said, the PMR side is not user friendly

Inconvénients: The support has not been there. Must put a ticket in for everything. Why can't we speak to some one right away especially when we can't log on. We get kicked off the server a couple times a week also. Very aggravating.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 11/10/2017
Jordan P.
Managing Member
11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 05/05/2018

"Excellent For Nursing Home Referrals"

Avantages: We used to use all scripts at our nursing homes. This is an excellent platform for staying in contact with the hospitals and not missing potential referrals.

Inconvénients: I really don't have any negative issues with this platform. At one point it became difficult to manage as a person had to stay at the desk, they later upgraded the mobile version and resolved the issue.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 05/05/2018
Scott D.
Surgeon
Hôpitaux et soins de santé, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    Sans note
  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 20/06/2017

"Are you kidding me?"

Commentaires: Run away from this company as fast as you can before they hook you and apparently never let you go!!!

Avantages: Absolutely nothing. There really was never anything that was good. The only reason I stayed with them as long as I did was the initial investment in both time and money was such that I felt obligated to keep it.

Inconvénients: Don't know where to begin. Was a user for several (5-6) years. Got so frustrated with the constant "upgrades" that did nothing but erase all of the templates that I'd already spent hours compiling. Trying to reach customer service was a joke. Finally saw the light and switched. I now get EMR and office management/billing support for less than half of what Allscripts was charging me annually.
The only problem is that I ended my Allscripts subscription in 2013 and am still getting bills. Got one again today which is what prompted me to go seek out somewhere to post a review for services June 2017 thru June 2018. Again, this is after I terminated service with them in 2013. Pretty fair example of how on top of things they were when I was actually using there services.

  • Source de l'avis 
  • Source : SoftwareAdvice
  • Publié le 20/06/2017
Karla K.
patient rep II
Santé, bien-être et fitness, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/11/2019

"East to use medical softeware"

Commentaires: Solves an easy problem of updating patient information such as demographics, insurance and other basic information all within one system.

Avantages: An easy patient demographic system to register patients and keeping track of insurance & patient information.

Inconvénients: the font can be a little bigger that would allow for those with low vision to see

  • Source de l'avis 
  • Publié le 30/11/2019