Avis clients sur Restaurant Manager

par Restaurant Manager

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Note moyenne

  • Note globale
    3,5/5
  • Facilité d'utilisation
    3,7/5
  • Service client
    3,4/5

En savoir plus sur Restaurant Manager

Logiciel de point de vente avec écrans tactiles intuitifs et suivi du back-office.

En savoir plus sur Restaurant Manager

32 avis affichés

Krista A.
Manager
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 19/02/2017

"Restaurant Manager POS"

Commentaires: Great feature rich POS system at an affordable price.

Avantages: Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants.

Inconvénients: I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 19/02/2017
Jamie G.
Owner
Divertissement, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 27/06/2017

"Restaurant Manager is solid for a Bar/Restaurant Environment"

Commentaires: If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost.

Avantages: Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits.

Inconvénients: Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model)

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 27/06/2017
Kane L.
owner
Hôtellerie, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    2/10
  • Provenance de l'utilisateur 
  • Publié le 24/06/2020

"Customer service nightmare "

Commentaires: very disappointed in the effort to fix problems.

Avantages: it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉

Inconvénients: There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!!

  • Provenance de l'utilisateur 
  • Publié le 24/06/2020
John R.
founder
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/09/2018

"Restaurant Manager need to get in to the 21 century ...."

Commentaires: Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees!

Avantages: The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen.

Inconvénients: The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!!

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/09/2018
Dave S.
Partner
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    3/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 16/01/2020

"Out with the old, in with the New"

Commentaires: Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer.

Avantages: This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it.

Inconvénients: As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM.

  • Provenance de l'utilisateur 
  • Publié le 16/01/2020
Brandyn K.
general manager
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    0/10
  • Provenance de l'utilisateur 
  • Publié le 02/04/2020

"powerful backend but clunky otherwise"

Commentaires: frustrating. constant downtime. lack of support. too expensive for what you get

Avantages: reporting system was quite good but failed to compensate for other shortcomings. ui is fine but dependence on outdated hardware is a boon

Inconvénients: dependency on server connection to maintain pos uptime. server provided is generally poor quality and would crash constantly. reliance on usb security key which fails often

  • Provenance de l'utilisateur 
  • Publié le 02/04/2020
Hesham E.
General Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 08/02/2018

"It was great experience"

Avantages: This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use .

Inconvénients: The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software.

  • Provenance de l'utilisateur 
  • Publié le 08/02/2018
Utilisateur vérifié
General Manager
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 25/01/2019

"Restaurant Manager"

Avantages: I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days.

Inconvénients: It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble.

  • Provenance de l'utilisateur 
  • Publié le 25/01/2019
Sally T.
server
Produits alimentaires, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 09/10/2018

"restaurant manager"

Avantages: it is simple and very straightforward for anyone new starting out with using this software

Inconvénients: there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time

  • Provenance de l'utilisateur 
  • Publié le 09/10/2018
Ben A.
Manager
Vente au détail, 13-50 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    5/10
  • Provenance de l'utilisateur 
  • Publié le 29/10/2019

"Restaurant Manager"

Commentaires: Positive experience for sure. It got the job done and served its purpose.

Avantages: The software itself was VERY easy to use and train new employees on. Very simplistic and straight forward

Inconvénients: Visually it’s terrible, many other software options are a lot better. It is VERY basic and unattractive.

  • Provenance de l'utilisateur 
  • Publié le 29/10/2019
Rodel B.
IT Manager
Restaurants, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/12/2017

"Functional"

Avantages: All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant.

Inconvénients: Connectivity to handheld devices are limited.
Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/12/2017
Mohamed M.
technical support
Restaurants, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 29/08/2018

"RM Review"

Commentaires: my overall experience is good and iam looking forward for more from RM

Avantages: reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want

Inconvénients: loyalty program is very weak you need to improve way more than the current one its very limited

  • Provenance de l'utilisateur 
  • Publié le 29/08/2018
Dario G.
General Manager
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/12/2017

"Good Software Functionality - Average Value"

Avantages: Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments.

Inconvénients: Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 13/12/2017
Chris B.
President
Réseaux informatiques, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 18/04/2017

"The BEST POS System that money can buy"

Commentaires: I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area.

  • Provenance de l'utilisateur 
  • Publié le 18/04/2017
Lawrence D.
Director
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 28/02/2018

"TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION"

Commentaires: I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent.

Avantages: Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique)

Inconvénients: Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 28/02/2018
Mohamed R.
Project Manager
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 23/08/2018

"Action System Restaurant Manger "

Commentaires: very good experience.

Avantages: very easy to implement
very easy to understand and to work with
no big space required to install
stable and have a lot of opetions
amazing software

Inconvénients: there is no central inventory management system can handle all stores together from one location.

  • Provenance de l'utilisateur 
  • Publié le 23/08/2018
Saddam I.
Application Specialist
Produits alimentaires, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/09/2018

"Easy to use "

Commentaires: im happy to use this program

Avantages: Security, Reports, RM monitor, and RM alert is very good

Inconvénients: don't have call center application and also central inventory program

  • Provenance de l'utilisateur 
  • Publié le 03/09/2018
Alan S.
Owner
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 16/06/2017

"Buyer beware"

Commentaires: I Just signed up with another POS company. and wasted money on Restaurant Manager

Avantages: The outsource Tech support in Canada is great.

Inconvénients: I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 16/06/2017
Mikey B.
  • Note globale
    3,5/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 15/02/2013

Commentaires: I got two stations a year ago. I don't know much about computers, but bought my dads restaurant and know this would be better than hand written orders. I bought them from people in Raleigh, NC. They did their job and helped me when I knew nothing, but it didn't they come with a manual. I got them to run reports, inventory, etc. I need to know if I need to buy something else or if it's already in my pos. A year later, I'm still learning. Any help to questions will be a big help. I need to know if I need to buy more to access the main stuff in the pos or just download something.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 15/02/2013
Lace K.
Restaurants
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014

"General Manager"

Avantages: With a company of our size, this product allows for easy training with multiple users and easy access.

Inconvénients: With all of the positives to this product, and with allowing multiple users, we have found that as the more data is stored and is more specific, the process slows down.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014
Paco G.
Owner
Restaurants
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2/5
  • Facilité d'utilisation
    2,5/5
  • Fonctionnalités
    2,5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    3/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 03/01/2016

"Way too many issues "

Avantages: The only thing I like about this is the handhelds and the efficiency they have created, when they work.

Inconvénients: We have never ending bugs. Handhelds freeze up. My sessions don't closer properly. We have added wifi extenders, a gaming pc to run it, fans for cooling. Have had 3 handhelds sent back. Crash after crash. Manager functions are very complicated compared to software like Aloha. Selling gift cards, complicated. I am very unhappy.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 03/01/2016
Alan A.
Restaurants
  • Note globale
    3,5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    1,5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014

"Restaurant Manager POS"

Avantages: It's fairly reliable, handles basic functions (screen ordering, receipt and kitchen printing and end of day reports without graphs).

Inconvénients: It's out of date. Updates are costly, and customer service is lacking.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014
Alissa M.
Restaurants
  • Note globale
    1/5
  • Facilité d'utilisation
    1/5
  • Fonctionnalités
    1/5
  • Support client
    1/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    1/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/07/2014

"We have used this POS for several years and have currently switched."

Avantages: There is nothing I like about this software.

Inconvénients: This POS system is extremely outdated, difficult to use, and not user-friendly. The reports are a joke and look like they are from the 80s. The customer service is horrible, and they charge you for everything. There are much better and more up-to-date software products out there that offer free updates.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/07/2014
Christina C.
Divertissement
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 24/12/2014

"Restaurant Manager POS Review"

Avantages: It has a good interface and is user-friendly. Even if I have any issues, it is easily resolved without any difficulties.

Inconvénients: If I want to customize different aspects about the interface, I'm not able to.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 24/12/2014
Bryan M.
Vente au détail
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014

"Millican review"

Avantages: Ease of use, intuitive and easy to train new users.

Inconvénients: There is nothing that I or other users do not like about this software. It meets our needs.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 23/12/2014