Avis clients sur Caterease

Enhance your Inhouse System by using Caterease

Commentaires : Software has enabled me to double my business without adding extra support staff. It forces me to answer questions about my events ahead of time so when the event date arrives, I am fully prepared.

Avantages :

Well thought out! Software can be customized to do just about anything. It is easy to use - learning curve is approximately 6 weeks to become very comfortable with it. A myriad of reports to choose from and customize. Absolutely the best customer service of any software I've purchased. Very quick and clear response time, Questions are answered within a day. Phone and email support unrivaled. Developer is willing to work with End user.

Inconvénients :

1. Mouse scroll! I use this program at least 6 hours/day; finding those hiding scroll bars and scrolling is continually frustrating and annoying, especially when the detail grids are expanded. The program looks like Outlook and acts like Outlook with the exception of this feature. 2. Recommendation for data entry: In some places 'tab' gets you to the next column, and in some places it's 'down/up' arrow. Often frustrating to remember which to use. It's a waste of time to use your mouse when the 'tab' would do. I would recommend that this feature be streamlined so it's always either 'tab' or 'arrow' key (mouse still available, of course).

The name says it all! Caterease has put the Ease into our Catering Operations

Commentaires : One of the biggest benefits to Caterease is all there integrations. From credit card processing with Vantiv to event staff scheduling and communication with Nowsta to EASY, STRESS FREE online ordering setup through Zuppler, Caterease has centralized multiple outside operations of our catering company into one place. This alone has cut our time it takes to prepare, schedule and collect payment for every event we create in half, if not more. Caterease has boosted our business operations and continues to help in our growth on a daily basis.

Avantages :

The customization of EVERY ASPECT of Caterease is one of the reasons why we love it so much. Everything can be made to suit your individual businesses needs. You can use their basic templates for prints such as contracts, receipts, billing statements and more or create your own with whatever information you would like. Every single bit of information can be displayed or removed from prints. Anything!! You can even customize your screen views. We have 6 different users linked to our Caterease and each users desktop/window views are customized down to the theme color. We have 2 divisions to our catering company, one is rather simple and the other is very complex. We have one user set up for the simple division and have cut out 80% of the features Caterease offers from that users display because we do not use them with that division so now, those features that we use for the complex catering side don't clutter up or confuse our simple home meal delivery user. The reports and query features are amazing. You can pull a report or query for literally any piece of information the you want. Want a query of all events that had more than 20 peoples worth of rice pilaf in the month of June 2 years ago, its one click away with Caterease. I've been in the catering business for 10+ years and Caterease is hands down the best Catering Software out there if you want to make things your own and customized to your business. I could go on for days about why I love Caterease!

Inconvénients :

Because it is so big and customizable, it does take a while to set up. You can come into it new and work off templates and be just fine but if you want to really take advantage of all the great features Caterease has, be ready to spend some time setting it up. Although it may take some time to setup, once you do, you are all set! With the endless video tutorials and help center articles, you have everything you will need to set things up your way.

How can you NOT SUPPORT your product on the weekend?

Commentaires : Currently Horrible. I have used it for 15 years and while great when it works its crippling when it doesn't and this past year it has wasted so much of my time I should send them a bill.

Avantages :

I have used it for years and while it is truly a great tool issues are constant.

Inconvénients :

Currently I have not been able to log on for two days and when I did it was really slow. But them not having customer support on the weekend is unacceptable. Think of your customer base most are open on the weekend and I can't get to my information. We do weddings and I currently Saturday and Sunday (today) can't access my event information.

To use Caterease or not to use Caterease

Commentaires : My hotel used Caterease for many years and were very content with the final product

Avantages :

It was very user friendly and easy to navigate

Inconvénients :

The Inability to make changes to a Banquet Event Order

Very Powerful, can do a lot, but too much for my needs

Commentaires : Caterease kept all of my work schedule running smoothly, it was a bit of a pain for inventory tracking but it can be done.

Avantages :

Caterease has a ton of options and easy to get information out of it as long as you are a subscriber. The Subscription is pretty steep but if you are doing 6 and 7 figures in sales it is worth it. I am a small shop it was too much for what i needed.

Inconvénients :

The Price is too steep for my shop. I have found other software providers but there are some short comings i have to deal with.

Outdated and not worth the money

Commentaires : I found over my two years with Caterease, the very tool I purchased had become more of a chore than a tool. Nothing about the application made my job easier. I spent more time inputting ingredients, menus, recipes, events, emails, and clients than I'd ever like to admit, and at the end of two years nothing ingredients didn't calculate on menus correctly, menus didn't calculate recipes correctly, and all of their templates for emails/prints/reports look like garbage.

Avantages :

Not much, really. Other than than storing contacts, there was not a single facet in Caterease that made the system easy to use for the end user what-so-ever. I would have been better off tracking events, ingredients, and inventory in Google Sheets for free instead of paying $1800 a year for Caterease.

Inconvénients :

From the top: Logging in and lack of mobile availability: From a PC, you have to log into a citrix client before accessing your application. You can have the fastest PC on the planet and still have to rely on the speed of their Citrix server to get anything done (which isn't the best.) There is also a VERY bare-bones mobile "companion" app that is almost useless. You cannot add clients or events, adjust the calendar, etc. The only thing you can do is view your current calendar and contact list. And to make it worse, it doesn't store your password AND they have a forced password reset EVERY TWO WEEKS. The application itself: It's very dated and not user friendly. What should take minutes takes upwards of an hour. Want to copy and paste inside the app? That's going to cost you $600 more a year for the "professional" version. Yes, you cannot copy, duplicate, or paste an event without paying for premium service. I already was paying $1800 a year, that's an insane markup for basic functionality. Everything looks like it was made in the Windows 98 era, and hasn't been updated since. Reporting: Reporting is a joke. Very limited, very complicated, and overall useless. Again, unless you pay more! Printing and emailing: Because the application runs through Citrix, printing is very complicated (even worse with wireless printing). Emails, you can create emails directly from Caterease, but it's a gamble if the email sends the caterease-generated attachment.

Cheap for the program but you get what you pay for

Commentaires : Worst customer service experience I have worked with in regard to fixing the issues we had. As a customer service company who handles clients everyday this program was to be utilized to help that process. In turn it didnt do much of that at all and was an antiquated system that required a connection server that made issues arise everyday. It impeded days of business where i couldn't retrieve my BEOs because the citrix system was down or inoperable. When i would call or email I would generally get sent to more than one individual to try and solve the problem. Functions of the program that where said to integrate, did not and when asked when they would be live again they told me "we're working on it" and it still hasn't been resolved to my knowledge. Even for the money the program is basically a days worth of formula tracking away from being an excel spreadsheet

Avantages :

The ease of understanding of the windows based screens and exec function of the program

Inconvénients :

Customer service, the third party integrations, the antequated system boot

Caterease is a LifeSaver

Avantages :

It is easy to use, it comes with lots of great tools, and it is customizable to your company.

Inconvénients :

It takes a long time to truly understand how to maxmize the use of its settings.

Caterease is powerful and there's a lot to it.

Avantages :

The sheer amount of features with Caterease is astounding. There is so much it can do from scheduling and pricing events to inputting menu items, and much more! The integrated tutorials are helpful.

Inconvénients :

The interface isn't as intuitive as I would like. It seems like it's in need of a facelift. I feel like we maybe use 20% of all the features we're able to use.

Caterease is customizable and easy to use on the go!

Avantages :

How customizable it is! We were really able to take the software and use it how it best suited and helped our company. And each of our Sales Team can customize their screens and views to how it best suits their day-to-day needs. The Caterease team constantly provides updates and strives to better fit everyone's needs. We recently switched to the web-based server and it makes a huge difference for our Sales Team.

Inconvénients :

As with any software, there are bugs/glitches, etc. but the support teams works quick to fix them and update the software with changes.

Caterease

Avantages :

The email capabilities and the customer service.

Inconvénients :

That you do not have access to the historical date after you discontinue service.

Great product that makes business easier.

Commentaires : It makes our work easier.

Avantages :

The software is great overall! It interfaces with so many different programs, and it's been a huge help that makes our job easier. There is always more to learn about the software, so it's nice to keep adding to the list of abilities. In the past, we used two different programs for booking and invoicing, so it's a huge time saver. Our team only has to make updates once, so it minimizes potential for error.

Inconvénients :

I've had a support ticket for what seems like a simple fix in for a few months, and haven't really received much feedback on it. Also, if there is an issue with the interface, the support staff for each different software says that it is a problem with the other software, so that has been a little difficult.

I would recommend Caterease to any catering company

Avantages :

We use Caterease in over 20 of our accounts and it has been a great relationship from Mark in the sales department to Theo and the other tech support crew in the tech support department. The program itself offers all the tools we need to build proposals, beo's, contracts, invoices, etc. It helps us manage our financial viability with the reporting tools it offers as well as prospecting new clients. Caterease offers ongoing training and new tips to help maximize the program to its fullest potential. I would recommend Caterease to any company offering catering services from an off-site caterer to any on site facility.

Inconvénients :

We haven't found anything that we don't like. It does everything we've wanted it to do as far as a software is concerned.

Caterease Is Aptly Named

Avantages :

It is very intuitive, and once you put in the pertinent data, you can create many different and useful documents. Also the reporting options are outstanding.

Inconvénients :

I can't think of anything, it really does satisfy all of our needs.

Caterease has quite a bit of experience with catering software. Unfortunately, it can be challenging

Commentaires : If everything is working perfectly, bids are much easier to write.

Avantages :

We like that Caterease is can be almost endlessly customized. This becomes overwhelming at times. It seems like it works best for hotel and banquet facilities.

Inconvénients :

The customer service is often rough. There seems to be an attitude that everything is always user error. It might be, but we would like to hear a little more concern when we call in.

Caterease requires a stronger connection

Commentaires : The problem with Caterease is that I office out of my home and live in an area with satellite only internet connection. Caterease requires a stronger connection. This was never told to me in the beginning and not until I had paid for the software and tried to begin using it. After months and months and months of problems, I am finally starting to use the software (I purchased the software in September. This is now April.) They system is slow, at best, and I have to reboot it several times a day. I have to quit using it around 3 pm when apparently my satellite gets too busy. Had the Sales Manager told me the requirements of the system, I would not have purchased the system. The requirements listed in the original set up stuff is vague. My IT guy assures me that we comply with all the requirements. AT&T does not service my area. The only landline internet connection is through a shabby cable company who wants to charge me $$$$. I still believe the proper thing to do would have been to refund my money. I am using the software now because I paid for it and am going to make it work.
I remain disappointed in the sales department, the customer service department and in the whole process. The software is slow and hard to learn. The tech support Caterease offers is great and I have so appreciated their assistance. But there is not training available with purchase (unless you pay more), everything is an upgrade and the whole experience has been less than pleasant.

Avantages :

The tech support Caterease offers is great and I have so appreciated their assistance

Inconvénients :

no training available with purchase (unless you pay more), everything is an upgrade and the whole experience has been less than pleasant

We use Caterease for our Hotel Conference Center booking and catering.

Commentaires : Time savings and a great way for staff to stay up-to-date on scheduled events. Prevents double booking and overbooking for staff available.

Avantages :

Makes scheduling easy & can customize to fit our needs. Mobile app makes checking on schedule while out of the office a breeze! Awesome customer service and great training available. Video tips are always accessible to learn a new feature or to review how to do something.

Inconvénients :

So many components to learn the function of and some features are added cost. Would like more "side by side" function of having multiple managers (ie: scheduler & event manager) on screen at once.

We switched from Caterese due to ease of use

Commentaires : Customer service is great, but they need to update their software and make it easier to work with clients. When you're doing private event business the ease of use and less steps is very important.

Avantages :

In the beginning I enjoyed how the software made it simple to work with the client to process contracts. Customer service was always knowledgeable and responsive. Our clients also seemed to have an ease of use as well.

Inconvénients :

I felt that the software could do more and offer more compatibility with our websites and clients. We ended up switching to Gather because they have a lot more options in producing documents, having clients digitally sign and provide payment and it integrates with a lot of other software. Caterase lacks in those departments and we needed something that provided less steps for the vendor and the client.

Very happy

Commentaires : I am impressed, not only with the program but your customer service. The program is everything I could have hoped for and continually saves me time and money, also your customer service is impeccable!!

Avantages :

Its user friendliness and ease of access

Inconvénients :

Unless you get the whole package, you miss out on some benefits

Customization is amazing!!!!!

Avantages :

This saves so much time and basically pays for itself in the end! I love all the customizable features available and I recommend this to any event company/coordinator!

Inconvénients :

They charge for training which I am not a fan of. And also the customer service isn’t very accessible.

Incredibly amazing software!

Commentaires : Its an incredibly effective product,makes creating and managing events and processes so easy!!!

Avantages :

I love how it's easy to check and track payments also it's great for using even with a number of users at the same time!!

Inconvénients :

Not much to dislike,only wish it could be possible to also including payments in the software instead of using a different platform.

Great features, but a major learning curve

Commentaires : The program will work for us and help achieve our goals, but it takes far more work to get the framework in place than we anticipated.

Avantages :

The system is very robust and offers a tremendous amount of personalization. I love the incorporation of our menus and various options to streamline the process.

Inconvénients :

The system boasts windows like usability. This is an exaggeration - it takes a ton of building the framework and learning the processes. Very complicated.

So flexible!

Commentaires : I started using Caterease 7 years ago when I started my "backyard" catering operation. Gradually my business grew to full fledge off site only operation. Since then I added a fine dining restaurant to the mix. Caterease has always been at my fingertips, taking me from simple contracts and proposals to fully detailed and intricate functions. I love the fact that I never have to type something twice. I am also using Qbooks and the interface is very practical. The reports that come with the program are great too. This morning I was looking at 4 years worth revenue, cleary identified, all in one and all at the click of one button. But the power really shows when you run a query. Caterease is a superb tool and also it is intuitive, fun to use and cool to look at!

The most user friendly software we have ever used

Commentaires : We have a large and complex catering business, offering on-premise, off-premise, and delivery events. We spent 3 years researching catering software, meeting with all of the vendors, testing different options and finally decided Caterease was the only real solution. 6 years later I am very happy to say switching to Caterease was the best decision we ever made for our business. The program is continually updated with new features. One of the biggest reasons we picked Catrease was because the program is very easy to use. The interface looks very similar to regular Microsoft Office applications. If you can use Outlook, you can use Caterease.

Caterease has been a huge component of our success

Commentaires : Caterease has provided value for our company we are able to stay organized and be efficient with all of the tools it has to offer. The time we save when running reports has been a huge help as well. We are able to gather real-time data within seconds, which allows our sales and operations team to perform at the most optimum levels. The tech support team is extremely easy to get in touch with. Anytime I have a question, it is resolved within minutes of me calling. They are constantly improving and updating their software and are always open to feedback on what they can incorporate next time.