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En savoir plus sur Squaretalk
Squaretalk est une plateforme de communication cloud polyvalente qui permet à vos équipes de vente et d'assistance de travailler efficacement où qu'ils se trouvent.
I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
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Outstanding level of customer support
Commentaires : Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
Avantages :
- Easy to deploy and manage - Customizable admin dashboard - Easily integrated with Zoho - Real-time reporting and analytics - Excellent support team
Inconvénients :
Some advanced features and functionalities seem complex and take longer to learn
Réponse de l'équipe de Squaretalk
l’année dernière
Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!
Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop
Commentaires : it's the best, we used twilio, we used a lot of other systems but we are not changing this one
Avantages :
I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.
Inconvénients :
i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.
Réponse de l'équipe de Squaretalk
il y a 4 semaines
Dear Giannos, Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk. We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵 Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations. We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top! If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.
Horrible, not working, and not even refunding or replying to refund requests
Avantages :
The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.
Inconvénients :
It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.
Réponse de l'équipe de Squaretalk
il y a 2 ans
We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.
Easy to assimilate and work - reports need more time to be more effective
Commentaires : As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work
Avantages :
Easy software for agents and managervery comfortable interface for managers to control the agents
Inconvénients :
reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC
Réponse de l'équipe de Squaretalk
il y a 4 semaines
Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.
Our Experience so far.
Commentaires : As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.
Avantages :
Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations
Inconvénients :
To be frank there isn't something i can add in this field i am really happy so far with this solution.
Réponse de l'équipe de Squaretalk
il y a 5 mois
We couldn't be more delighted to read your kind words about Squaretalk, Constantinos! Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations. Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!
Great Provider
Commentaires :
From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!
Avantages :
Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.
Inconvénients :
Spam checker might not be as accurate as we would like sometimes.
Réponse de l'équipe de Squaretalk
il y a 4 semaines
First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations. We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track. While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy. Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them. Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.
A Game Changer!
Avantages :
Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!
Inconvénients :
I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.
Réponse de l'équipe de Squaretalk
il y a 4 semaines
We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.
Excellent Customer Support Service -
Commentaires : Highly satisfied with the system, its features and customer support.
Avantages :
The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.
Inconvénients :
Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.
Réponse de l'équipe de Squaretalk
il y a 4 semaines
Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered. Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌 If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.
Satisfied with using Squaretalk on a daily basis!
Avantages :
Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]
Inconvénients :
the absence of option calling back to us via mobile app or seeing the missed call
Réponse de l'équipe de Squaretalk
il y a 4 semaines
First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.
Highly recommended software
Avantages :
The best software for companies that need voip solutions and call center solutions
Inconvénients :
All good as they provide very good solution for our demand and needs
Réponse de l'équipe de Squaretalk
il y a 4 semaines
Dear Roee, Wow, a 10/10 rating! We're thrilled you find Squaretalk the best for VOIP and call center solutions. Thanks for the high praise! Your satisfaction fuels our drive for constant improvement. If you have any more thoughts, we're all ears. 🎧
Amazing Software, Amazing Support
Commentaires :
I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.
Avantages :
Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.
Inconvénients :
UI could be improved on the admin side. The agent side is nearly perfect.
Réponse de l'équipe de Squaretalk
il y a 2 ans
Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.
Comprehensive Communication Platform for Businesses
Commentaires : Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.
Avantages :
Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.
Inconvénients :
tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.
Réponse de l'équipe de Squaretalk
il y a 6 mois
Thank you for sharing your thoughts on Squaretalk, Ziya! We're delighted to know that you appreciate our interface, features, and customer support. We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).
New Way of working
Commentaires : Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team
Avantages :
The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.
Inconvénients :
As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little
Réponse de l'équipe de Squaretalk
il y a 6 mois
Thanks so much for sharing your experience with Squaretalk, Neta! We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help. We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up. And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have. Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.
Great Product For My Teams
Commentaires : The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.
Avantages :
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.
Inconvénients :
The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.
Réponse de l'équipe de Squaretalk
l’année dernière
Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases! Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help.
the best predictive dialer yet!!!!
Commentaires :
As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field.
In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that.
The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice.
As for VFM...the best there is in the field, and believe me, I checked!!!
The calls quality is good most of the time, better than the other providers, thats for sure.
Thnak you again Innitel, for everything :-)
Avantages :
easy to use almost without bugs the best customer service there is intuative interface very good calls quality very good value for money
Inconvénients :
haven't found any yet
A good system integrated into your crm
Avantages :
The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective.
Inconvénients :
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
Réponse de l'équipe de Squaretalk
l’année dernière
Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!
Sales Optimization
Commentaires : My initial thoughts when moving to the Innitel predictive dialer, were mostly along the lines of, "if it does what they say it does, I'm going to start making much much much more money". Little did I know how right I was, after the initial setup pains, the dialer was up and running. Right away I saw the number of conversations my reps were having with customers go way up. Secondly my ability to manage the reps real time through the intuitive call center manager was second to none. I now saw who was on the phone, for how long, AND I have the ability to listen in real time. All this has given my sales team the tools to really succeed, maximizing the results of their efforts daily. After working with the INNITEL predictive dialer, I wonder why I didn't switch earlier, how much money my sales reps and my company must have missed out on because we didn't switch sooner. Take it from someone who has worked in phone sales for over ten years in A wide range of verticals, If you aren't working with a predictive dialer like Innitel, that means your already behind the curve.
Avantages :
Ease of use Call center manager Time savings
Inconvénients :
Set up Integration
Réponse de l'équipe de Squaretalk
il y a 7 ans
Thanks david!
Pretty Good
Avantages :
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Inconvénients :
Occassional bugs, but more so they get resolved quickly.
Réponse de l'équipe de Squaretalk
il y a 5 mois
Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually. We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible. If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you.
customer services our experience
Commentaires : overall experience with this software was good and help us a lot to increase our business revenue
Avantages :
the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool
Inconvénients :
nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good
Réponse de l'équipe de Squaretalk
l’année dernière
Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.
fantastic communication platform with variety of tools
Commentaires : overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive
Avantages :
the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer
Inconvénients :
integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us
Réponse de l'équipe de Squaretalk
l’année dernière
Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance.
Best Voip provider ever tried
Avantages :
The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry.
Inconvénients :
The customization of the leads management system.
Réponse de l'équipe de Squaretalk
il y a 11 mois
We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know!
Squaretalk is what you need
Avantages :
I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.
Inconvénients :
i can't find something that i like least or dislike.
Réponse de l'équipe de Squaretalk
il y a 5 mois
Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!
Predictive Dialer Amazing Product by Innitel
Commentaires : My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .
Avantages :
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone
Excellent Call Center Support
Avantages :
They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed.
Inconvénients :
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
Réponse de l'équipe de Squaretalk
il y a 5 mois
We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us. Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up.
A great all in one solution for our small / medium business
Commentaires : Highly satisfied with the performance of the platform and its features
Avantages :
The ability to manage all extentions and monitor performance of each.
Inconvénients :
The fact that we have to use a third party app for mobile
Réponse de l'équipe de Squaretalk
l’année dernière
Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow.
