Avis clients sur e-automate

par ECI Software Solutions

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Note moyenne

  • Note globale
    3,4 /5
  • Facilité d'utilisation
    3,2 /5
  • Service client
    3 /5

En savoir plus sur e-automate

e-automate is a cloud-based ERP solution for small and medium-sized field service businesses.

En savoir plus sur e-automate

5 avis affichés

Jessica A.
Dispatch
Équipement et fournitures de bureau, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 29/07/2019

"Easy to use and navigate"

Commentaires: All in all I like eAuto and believe it serves its purpose within a business

Avantages: I like that there are multiple functions you can use within one program from Shipping to invoicing and inventory.

Inconvénients: Occasionally I do run into errors if I dispatch a tech, they arrive at the customers only for the customer to not be there so then I will undispatch them....But upon trying to dispatch them back out to the same call later in the day, I end up getting an error to which I have to delete the tech from the invoice so it shows no tech is dispatched.

  • Source de l'avis 
  • Publié le 29/07/2019
Muhammad ibrahim M.
Product Operations Engineer
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 28/04/2019

"Great product for Startup's"

Commentaires: With any new startup, the most difficult problem is maintaining the data especially for sales, inventory and accounting. EAutomate eliminates all of these issues without the problem of software being too complicated to learn and understand. Our company has relied on this since 2012 and it has never failed us.
Would recommend this to any new startup to keep track of their system.

Avantages: The best thing about this software is that it is easy to use and understand. A small crash course is given to any employee and they are good to go. It also makes sure that there are no records missing in case an invoice is voided or a writeoff is being conducted, everything is shown and monitored.

Inconvénients: Many companies still have this installed on their servers which have to be accessed by teams through remote connection. Update to the cloud version would be reccomended

  • Source de l'avis 
  • Publié le 28/04/2019
Todd D.
Owner
Matériel informatique, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    2 /5
  • Facilité d'utilisation
    1 /5
  • Fonctionnalités
    1 /5
  • Support client
    1 /5
  • Rapport qualité-prix
    1 /5
  • Probabilité de recommander le produit
    0/10
  • Source de l'avis 
  • Publié le 09/11/2020

"Small Companies Beware"

Commentaires: We are a small company and for us this software does not work for the reasons I mentioned. If you have an full time accountant on staff and levels of management at every turn you may have great success with this software. For a small company it is way too complicated and requires too much training-god forbid you have a staff turnoiver.

Avantages: There is very little I can express about what I like about this software.

Inconvénients: Overly complicated, missing key features (such as a bank account register), support takes days for simple issues, extensive training required. Accounting firm does not like it.

  • Source de l'avis 
  • Publié le 09/11/2020
Farhan Q.
Product Operations Manager
Fabrication électrique/électronique, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 13/05/2019

"E-Automate as an ERP Software"

Commentaires: The overall experience has been good. The software keeps everything in place for us to go back and forth and review.

Avantages: The software is easy to learn software that brings together all the modules of a modern ERP system from purchases, sales, accounting, inventory, customers, vendors, payroll etc. It makes it very easy for companies to run their day to day practices.

Inconvénients: The software has limited support for it to be interlinked with other third party software e.g. helpdesk software, crm software etc. It also does not support EDI integration very easily without the use of third party tools.

  • Source de l'avis 
  • Publié le 13/05/2019
Carrie E.
Bookkeeper
Services aux consommateurs, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    3 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    2 /5
  • Probabilité de recommander le produit
    2/10
  • Source de l'avis 
  • Publié le 05/01/2021

"Small Business Beware"

Avantages: The software is very industry specific which is good.

Inconvénients: Accounting firm did not like the software at all. When the business had to close we are still expected to pay for support each month since the support is an annual fee. Ridiculous. Plus we cannot get into the software for accounting purposes. If your a business that is struggling keep all of this in mind.

  • Source de l'avis 
  • Publié le 05/01/2021