17 ans à aider les entreprises françaises
à choisir le meilleur logiciel
En savoir plus sur Yokoy
Créez des rapports de notes de frais en quelques secondes grâce à une automatisation complète : indemnités journalières, montants forfaitaires, kilométrages, etc.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
Filtrer les avis (42)
Great product, bad support
Avantages :
Having worked with several other tools in the past, Yokoy is so far the only solution that makes expense management rather easy. Frequent travellers can easily upload things during a trip, organize expenses nicely and don't loose time with manual input. As a company, we really like the credit card feed, which helps to make sure that all receipts have been added. Generally, it an easy to use solution.
Inconvénients :
As a small business (22 active Yokoy users), we have the impression that we get literally ignored by customer support. We have a major issue since several months (credit card feed not working for UBS cards), and nobody from support ever replied to the issue. Every time we follow up, we get a note that someone will follow-up with us shortly, but nothing happens. This is rather frustrating! Implementation was not up to our expectations. Yokoy doesn't allow a "self implementation" so you need to go through one of their partners. We have been assigned a near-shore partner (this was not mentioned during the sales process), but paid consulting prices like it was a local Swiss partner. The quality was acceptable but many things could have been done by ourselves and we left with the feeling that we paid a lot of money for limited value.
Réponse de l'équipe de Yokoy Group
il y a 7 mois
Dear Customer, We sincerely apologise for the frustration and inconvenience you've encountered regarding the credit card feed issue and the implementation process. If you are open to sharing your details with us, we would be happy to arrange a direct conversation with our Head of Customer Care to ensure that the issue with the credit card feed gets addressed. Your feedback is invaluable to us as we continuously strive to improve our services and support. Additionally, we deeply regret any confusion or dissatisfaction regarding the implementation process. We understand the importance of clarity and transparency, especially when it comes to partnering with our clients. Again, if you are happy to share your details with us, we will review our communication and processes in this instance. Thank you for choosing Yokoy, and for giving us the opportunity to restoring your trust. Best Regards, Yokoy Team
Yokoy is a great tool for companies to track employee expenses
Commentaires : Overall positive experience, never experienced any bugs or problems
Avantages :
- Ease of use - Auto reading of receipts - Simple to navigate UI
Inconvénients :
- Mobile app looks a bit dated - Analytics dashboard could use some nicer graphs
Good product but requires improvements
Commentaires : I like the tool, UI is friendly, API is easy to use but has missing some command to help manage better the user status. We constantly need support from yokoy with some user accounts that have issues with expenses with wrong status, or account blocked and user cannot login (new user or not)
Avantages :
Yokoy is very easy to understand and to setup. There are some improvements that are important to do so the tool run smoothly.
Inconvénients :
Reporting needs improvements as noted before. and user management is very difficult to manage as there we had issues with accounts that are active with same email address per example.
Réponse de l'équipe de Yokoy Group
l’année dernière
Hi Vanessa, Thank you for your review and the feedback. We are currently working on expanding the capabilities of our API and will release the option to get transactions as well as account information via the API soon. Thank you, Yokoy
Overall a good experience!
Avantages :
It is simple to use. Especially with pictures of receipts.
Inconvénients :
I have been using it for two years. So fare there are no Cons.
Clear recommendation
Commentaires : Yokoy simplified a lot our internal processes of expense management and supplier invoices.
Avantages :
Easy handling of expenses and supplier invoices
Inconvénients :
Some hurdles to fully integrate Datev which still is the leading system for our tax advisor
Réponse de l'équipe de Yokoy Group
l’année dernière
Hi Wolfgang, We appreciate the kind words! We are thrilled to hear that your processes have been simplified. This is Yokoy's goal, we're so glad to hear it’s serving its purpose and helping your business be more efficient. Best, Yokoy
Okay application - still room for improvement
Commentaires : It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.
Avantages :
It's an easy tool to use and the main features are working perfectly, however, there are some technical issues occurring from time to time.
Inconvénients :
Customer service is rather poor. I am currently waiting for a response and it has been weeks :/
Réponse de l'équipe de Yokoy Group
il y a 11 mois
Dear Gabrijela, We appreciate your honest feedback to help us continue to improve and grow. Specifically to your feedback on Customer Care - we understand from our Care team that your question has now been resolved and apologise for the delays experienced. If you still need assistance please respond to this email and we will be sure to find a timely solution. Kind regards, Team Yokoy
First time caller
Avantages :
How easy it is to use on mobile. Quick and easy way to "store" receipts and upload expenses.
Inconvénients :
Web version is not as intuitive as the mobile version.
Réponse de l'équipe de Yokoy Group
l’année dernière
Hi Mikko, We are happy to hear your positive experience! We will definitely be trying to match your experience on web and mobile in the future. Best, Yokoy
Expense claiming made simple
Avantages :
I like how easy it is to claim expenses back. Especially, the feature to upload a receipt and Yokoy pre-fills all the fields. This is a real time saver.
Inconvénients :
If I had to nit-pick, I would say the receipt import is not perfect when dealing with different currencies. I review the imported data before submitting anyway so is not a biggie.
Yokoy expense management for midsize scale up company
Avantages :
Yokoy is very positively rated by our employees (end users). The Yokoy staff is very friendly and supportive. They always try to find a tailored solution for your company's needs. Yokoy is still developing and changing. They implement new features to the tool every month.
Inconvénients :
The Yokoy Visa cards are limited to the European market. The delivery time for the physical cards is unacceptably long and they are delivering cards to a limited amount of countries. Also, the matching process for expense to card transactions is not intuitive for the end users, and they have serious problems the credit note management.
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi Michal, First off, thanks for your review! We value your feedback and are happy to hear your employees are enjoying the tool. In regards to the Yokoy Visa cards, we do want to use this opportunity to clarify a few things. · We have recently switched card shipment providers and the shipment times have improved drastically to 5-7 business days. · In response to customer feedback, we are about to release an improved transaction matching flow that will be a lot more user friendly. · Furthermore, we have enabled the option for submitters to create credit notes themselves which improves the credit note handling. Making our customers happy is always at the top of our to-do list. We value innovation and as you said we implement new features to the tool every month. I hope you'll stick with us to see what's new. Best, Yokoy
Review of Yokoy as a user
Avantages :
Easy of uploading receipts, AI for matching them to expenses, seamless integration with the credit card
Inconvénients :
The expenses types are in German only for me
Réponse de l'équipe de Yokoy Group
l’année dernière
Hi Alberto, Thank you for your review. Currently the expense types are not being translated. We understand that this is not ideal and I have already forwarded the feedback to our product team. Yokoy
Alternatives envisagées précédemment :
Bewertung
Commentaires : gut
Avantages :
Einfach, benutzerfreundlich, gute Projektbetreuung
Inconvénients :
lange Antwort auf Anfragen Support, tickets seit 3 Wochen offen
Mit der Yokoy Lösung haben wir eine Alternative zu den langwierigen UBS Kreditkarten gefunden.
Avantages :
Schnell und unkompliziert. Wir sind eine leidenschaftliche, erfolgreiche Beauty2Go Klinikgruppe aus der Schönheitsbranche, die in der ganzen Schweiz verteilt ist und wo unsere hoch spezialisierten Ärzte rund um das Thema Beauty und Ästhetik die besten Resultate zu fairen Preisen bieten. Die Gruppe expandiert schnell und da wir in neue Projekte und Technologien investieren, ist es für uns von grösster Bedeutung, dass die Mitarbeiter schnell und unkompliziert ihre Spesen, Rechnungen begleichen können. Mit Yokoy wurden diese Erwartungen vollkommen erfüllt. Die verschiedenen Unternehmen verfügen über yokoy Kreditkarten mit einer digitalen Datenbank im Hintergrund. Wir schätzen insbesondere die Zuverlässigkeit und die enge Kooperation mit [sensibler Inhalt ausgeblendet] sehr. Auch der Aspekt, neben dem automatischen Import der Belastungen ins Bexio, auch die Auswertung der Daten mit AI möglich ist. Wir sind dankbar und stolz, mit so einem innovativen Tech Startups zusammen arbeiten zu können.
Inconvénients :
Die Mitarbeiter scheinen manchmal überfordert und überarbeitet zu sein, da Wartezeiten sind zwischendurch unerträglich lang. Ich habe versucht, den Kundensupport einmal zu kontaktieren und darüber zu sprechen, aber niemand hat Telefon abgenommen....
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi Justyna, We appreciate your honest feedback. We are equally proud to be a small part of the success story in your business! Sorry we dropped the ball on the response time, we are actively looking at improving this. If you still need assistance please respond to this email and we will be sure to find a timely solution. Yokoy Team
Gestione Spese reso facile
Commentaires : Ottimale, anche la collaborazione con il reparto di amministrazione
Avantages :
L’efficienza nella gestione, l’utilizzo in tempo reale e facile inserimento degli cedolini
Inconvénients :
All good, I have no additional Feedback
Beurteilen von yokoy
Commentaires : Wie gesagt, ich bin zufrieden und es passt. Finde keinen Grund mich zu beschweren.
Avantages :
Es geht gut und ich bin zufrieden. Und bin der Meinung, dass ich es kann.
Inconvénients :
Alles in Ordnung, ich denke, ich komme zurecht.
Good Tool for Expense Tracking and Reimbursement
Commentaires : Overall it is a great tool for companies to track, approve and reimburse expenses from employees
Avantages :
Ease of use, integration into our existing HR and Finance systems
Inconvénients :
Yokoy Support is not up to par with the product, i.e. support responsiveness and duration to fix needs to be improved
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi there, We are so glad you found it easy to integrate Yokoy with your existing setup. We strive to make this as seamless as possible! We appreciate your honest feedback on our support. Please be aware that each customer during the onboarding process defines a dedicated admin and super user. These selected individuals are then responsible to take care of the concerns and problems of end users and receive extra training. If you still need assistance and you are the super user please respond to this email and we will be sure to find a timely solution. Yokoy Team
Sicuro per pagamenti online
Avantages :
Ho utilizzato poco questo software, ma posso dire che è buono per i pagamenti online sicuri
Inconvénients :
alcune spese non vengono gestiste facilmente ad un cliente
Réponse de l'équipe de Yokoy Group
l’année dernière
Hi Matteo, Thank you very much for your review! Yokoy Team
Wenn Arbeit Spass macht
Commentaires : Wir möchten es nicht mehr hergeben.
Avantages :
Von der ersten Präsentation über die Einführung bis zur dauerhaften Nutzung: Es macht Spass, mit den Mitarbeitern von Yokoy neue Wege zu gehen. Vor allem die schnelle Einführung und enge Zusammenarbeit bei mit den Entwicklern bleibt in positiver Erinnerung. Die Software selbst hat bisher gehalten, was versprochen wurde: Eine hohe Quote bei der Belegerkennung, einfache Belegerfassung mit dem Mobiltelefon, ein deutlicher Rückgang administrativer Tätigkeiten im Genehmigungsprozess und in der Buchhaltung.
Inconvénients :
Die Prüfung von Ausgaben, die mit einer Firmenkreditkarte bezahlt wurde, ist noch verbesserungswürdig: Vor der Genehmigung durch den Vorgesetzten sollten alle Belege "gematcht" sein oder bei einer Korrektur nicht nochmals durch den Vorgesetzten freigegeben werden müssen. Ausserdem fehlt bei der Yokoykarte eine Abrechnung pro Karte, was die Prüfung in der Buchhaltung extrem erschwert.
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Lieber Willi, Vielen Dank für das Feedback bezüglich der Freigabe von ungematchten Belegen. Wir kennen das Problem und denken momentan über eine bessere Lösung nach. Ab Q2 werden Sie die Möglichkeit erhalten, den Fortschritt der Entwicklung in der öffentlichen Product Roadmap einsehen zu können. Im Abschnitt Analytics kann ein Auszug aller Transaktionen inklusive Kartenname heruntergeladen und als Kartenabrechnung verwendet werden. Beste Grüsse Yokoy
Top Spesen und Lieferantenrechnungstool
Avantages :
Das Tool ist einfach in der Bedienungs für die Anwender, Spesenbelege werden mittels Scan meist richtig erkannt. Tool ist für unsere Standorte in CH, DE und USA einsetzbar, Kreditkarten können angebunden werden und unser Spesenreglement damit digitalisiert werden. Hat unsere Prozesse vereinfacht.
Inconvénients :
Die Implementierung war aufwändiger und langsamer als gedacht. Das Tool ist einfach in der Anwendung aber es können viele Parameter individuell eingestellt werden. Dafür braucht es aber Hilfe eine Implementierungspartners mit viel Know-how. Das hat anfangs nicht so gut geklappt.
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hallo Fabian, vielen Dank für deine netten Worte! Es freut uns zu hören, dass Yokoy für dich und dein Team einfach zu bedienen ist. Unser Ziel ist es, Prozesse zu vereinfachen, um euch Zeit zu sparen, damit ihr euch auf das Wesentliche konzentrieren könnt! Das scheint uns gelungen zu sein. Es tut uns leid zu hören, dass die Einführung für euch kompliziert war. Das Projekt wurde von einem unserer Consultants durchgeführt, und wir werden prüfen, wie wir unsere Consultants verstärkt befähigen können, das Onboarding zu verbessern. Wir werden uns intern darum kümmern, um die bestmögliche Onboarding Erfahrung zu gewährleisten. Team Yokoy
Great app for company expenses!
Avantages :
Its easy to manage travel budget and company related expenses between me and finance department.
Inconvénients :
So far so good. I think it can always improve when it comes ro ease of use, but the app works great.
Réponse de l'équipe de Yokoy Group
l’année dernière
Hi Ernesto, Thanks for the positive review! The user experience is one of our main areas of focus, so we are happy to hear your feedback. We continuously work on improvements to make it even better for you to use. Best, Yokoy
Yokoy collaboration
Commentaires : The main benefit has been the automation of some processes. Now, our employees have a tool to report their expenses, easy to use and the approvals are granted quickly. The finance team also have a great help and all the information flow is one single system.
Avantages :
Yokoy is easy to use and intuitive. With a simple photo of the receipt your expenses are reported. Also, the integration of the SW in our organisation was easy, well planned and the team behind it is supportive, they are the best part of the project! I would like to do a especial mention [sensitive content hidden], she is awesome: Professional, empathetic and try her best always.
Inconvénients :
There are some aspects in the product that we wanted to be customized. Even if we understand that the product is offered for a wide range of customers, the feedback reported to the Product department should be studied and replied.
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi Belen, Thanks for your kind words about our team! We value your feedback and are thrilled you found the integration so seamless. I appreciate your comments on increasing our customisation. We're always improving our software, so I'll pass this off to the team to factor into future updates and enhancements. In the meantime, if there's anything else you want to share with us, or if you'd like to be updated on progress you can get in touch through this email. Best, Yokoy
Best App
Avantages :
Easiness of use, fast upload , great overview.
Inconvénients :
There is nothing that I don’t like about this great application.
Réponse de l'équipe de Yokoy Group
il y a 11 mois
Hi Konstantinos, that's great news! Thank you for taking the time to review us!
Feedback yokoy
Commentaires : Wir werden alle Spesenabwicklungen von Mitarbeiter:innen über yokoy abbilden.
Avantages :
Ausgabenmanagement funktioniert sehr gut und für die Nutzer:innen ist das Handling sehr einfach. Die Integration in unser Rewe System war nicht einfach, hat aber letzten Endes funktioniert.
Inconvénients :
Das UI für das Finance-Team ist nicht optimal.
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hallo Christian, Vielen Dank für deine Bewertung! Wir schätzen dein Feedback sehr und bemühen uns, unser Produkt laufend zu verbessern. Vielleicht interessiert es dich, dass wir derzeit daran arbeiten, die Benutzeroberfläche für den Finanzbereich zu verbessern. Sei gespannt was kommt. Wir wünschen dir einen schönen Tag! Dein Team Yokoy
Practical, simple and reliable
Commentaires : The cooperation with Yokoy directly turns out to be very pleasant, on eye level and customer-oriented. Yokoy is open to the needs and inputs of the customer. Even if not everything can be realized.
Avantages :
The simplicity of adding expense receiptsThe recognition of the data from the receipts is excellentGood clarity
Inconvénients :
Customization of the SAP interface is somewhat complex and depends on the implementation partner
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi Philipp, Thanks for your kind remarks! We love hearing from our customers – especially when Yokoy is able to make a positive difference to them. We pride ourselves on having a simple and reliable tool that brings financial excellence to everyone. Team Yokoy
Yokoy
Commentaires : Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Avantages :
Uploading receipts with one click or one picture is very helpful, be it with the mobile phone or with the web browser. Approval workflow is quick and settlement is easy.
Inconvénients :
As it is cloud based, country/company specific adjustments are not so easily done.
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi Sebastiaan, Thank you for taking the time to review us! Our product team will be thrilled to hear how Yokoy has improved your workflows and increased efficiency. We're always improving our product, so I encourage you to come back and check us out again soon to see what's new. Thanks again – we appreciate it! Best, Yokoy
Feedback on Yokoy Expense Management
Commentaires : Overall the experience is very positive. The expense management tool is intuitive and easy to use and the mobile app makes it easy to record expenses via a simple capture of a receipt
Avantages :
User friendly interfaceEasy to use mobile applicationYokoy team is always very supportive Integration with SAP works well and flexible to adapt
Inconvénients :
Analytics and Reporting can be enriched (we have been informed that this is already part of the product roadmap)
Réponse de l'équipe de Yokoy Group
il y a 2 ans
Hi Kyriakos, Thanks for your feedback! I'm thrilled to hear that we were able to meet your expectations. We take a lot of pride in our work, so thank you for taking the time to share how it's worked out for you. It means a ton to us. Indeed, enhancing the analytics is on our product roadmap and being prioritised based on customer feedback. From beginning of Q2 onwards you will be able to track the progress of it on our public product roadmap. Best, Yokoy
