Avis clients sur Datto RMM

Appreciate it! Nice product!

Avantages :

Facile à utiliser et belles intégrations avec les outils Kaseya

Inconvénients :

Remote management à améliorer pour les fonctions!

Administrator's review

Commentaires : Great experience and would recommend to everyone

Avantages :

Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys. Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications. Easy patch management and targeting flexible due to UDF fields provided by datto

Inconvénients :

The NEW UI is not as user friendly as old one

Datto RMM is worth it!!

Commentaires : A Fantastic experience, since we a large supporter of Datto and Kasey’s products

Avantages :

Easy to use and we are a huge proponent for Datto and Kaseys products. It intergrates with almost everything we use.

Inconvénients :

There isn’t too much I don’t like about it

Avoid Datto RMM

Commentaires : The bottom line is that you are paying for a premium solution and getting one that is lacking in many ways. Don’t waste your time or money on Datto RMM. There are too many other RMM’s out there that cost much less and work much better than this one. Hope this helps anyone considering adding Datto RMM to their tool kit.

Avantages :

User interface is nice. Menu is easy to navigate.

Inconvénients :

Community ComStore and knowledge base are worthless. Patching and endpoint auditing are inconsistent at best. You will have to write your own scripts for everything. Including installing network printers. That right. They don’t have a built-in script to deploy printers. Support is Ok if you get the right person. About 80% of the time, they will blame something other than their solution and close the ticket. You will pay for onboarding which is little more than someone walking you through a canned deployment that they feed everyone. Nothing will be aimed at making the solution work for your environment. Built in web remote tool is terrible. You will need to use Splashtop if you can get it to work consistently. Built in agent browser won’t give you all Windows event logs. The file browser doesn’t tell you the date modified or size of folders. No WMI queries to show you what printers or other devices are installed or connected to the endpoint.

Key support tool to our MSP

Commentaires : Happy with the product and support received. Do note its a US based company, you may have a support time zone issue.

Avantages :

Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.

Inconvénients :

The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences. If you reduce your clients, you still locked into the contract. consumption model would be favourable.

Great Product

Commentaires : I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.

Avantages :

Easy to use as an RMM tool Easy to navigate & train others on Tons of customizability

Inconvénients :

Customizability can be overwhelming Interplay between groups and filters can be confusing

Datto RMM: A Reliable Remote Monitoring and Management Solution

Avantages :

I like the capabilities of this remote monitoring and management solution. Datto RMM has been friendly and easy to implement.

Inconvénients :

Datto RMM works so well for us. No dislikes for Datto RMM.

Good Product

Avantages :

The features are great, lots you can manage without evening connecting to the device.

Inconvénients :

Doesn't consistently open and sign in properly.

Datto review

Avantages :

Ease of use with deployment. Great product to remote manage machines.

Inconvénients :

Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.

Datto RMM Review

Commentaires : Exceptionally Well

Avantages :

The new interface and the features, easiness of the navigation of the features to use

Inconvénients :

Nothing at the moment to dislike about the product

Datto is awesome!

Avantages :

I like how easy Datto RMM makes it to manage all of our devices and customers with patch management, scripts, deployments, and all.

Inconvénients :

There could be a few improvements in the flow of things and ease of use.

SCAM ALERT!!!! DO NOT DO BUSINESS WITH DATTO, the "quote" is a 3 year contract!!!

Commentaires : DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!

Avantages :

Super friendly and helpful staff at the start. Then..... they send you a "quote"

Inconvénients :

They "quote" they sent was a 3 year contract. Once we accepted the "quote" that's when the service level fell off a cliff. We had a few meetings that immediately threw up some red flags. They did not understand our business and would do things like call our office outside of business hours. There was zero follow through on our requests. They took 5 days to book the first implementation meeting, in that time I was going to be out of town. I said I could not make the first meeting. They had the meeting anyways.... with out me in it. No other meetings were booked. So we had zero training, we were given zero access to any products, we have never been able to sign in..... so we moved on to another provider. They still sent us a bill each month since......

Automation in the Kaseya ecosystem

Commentaires : Positive. It gives me great insight in to our environment.

Avantages :

I like how Datto ties in to Autotask PSA and ITGlue. If you are going to be using the Kaseya ecosystem, Datto is a great tool to add.

Inconvénients :

I would have liked to see more healing options within the agents. Built in scripts that can be run, snapshots and ticket submission, etc.

RMM Agent stops working often

Commentaires : Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Avantages :

It was easier to use than connect wise/Labtech

Inconvénients :

Agent stops working often. Hard to manage. Expensive.

My Review

Avantages :

Easier to use than other platforms and love the remote function

Inconvénients :

Document management isnt the best, it can use some break down tabs

Datto recensione

Commentaires : Nel complesso sono molto soddisfatto ha centrato tutte le mie esigenze

Avantages :

Il poter gestire aggiornamenti in modo automatico

Inconvénients :

Il menu iniziale e le finestre una volta collegato ai pc

Used the product for a few years now

Commentaires : Better than other products we reviewed and has worked well for us.

Avantages :

Good integration into Autotask, New interface allows customising what you need to see first.

Inconvénients :

Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations

Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers

Avantages :

The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.

Inconvénients :

Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.

The Go to Platform

Commentaires : We are getting over the WFH user and more and more remote working - the ability to remotely patch and manage user devices is excellent

Avantages :

It does what i says on the tin, there is alot of intergration with other platforms which is a real bonus. There is alot of tweaking of alerts and notifications if you like that kind of thing, out of the box it can flood your ticketing system with "noise"

Inconvénients :

Its expensive when compared to alternative solutions

Datto RMM

Commentaires : Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.

Avantages :

Efficient modern works well! All the data we need is concisely and logically arranged especially the new interface.

Inconvénients :

Patching is my least favourite part specifically 3rd party patching which to my mind doesn't cover enough applications so we supplement it with another product.

New Scripted Job

Commentaires : We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.

Avantages :

Creating new components or jobs that would work on specific clients.

Inconvénients :

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Datto RMM is great for MSP and Client usage

Commentaires : Overall it was a great product. We used this along with some other Datto products all of which we liked.

Avantages :

I liked the ease of access. We used this every day to connect remotely to devices. It was quick and painless

Inconvénients :

Once connected it would sometime leave the users desktop all black until they rebooted. Not a huge issue

Rmm Review

Commentaires : Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates with our PSA.

Avantages :

Covers multiple platforms and customisable checks/monitoring. Also the com store gets updated frequently making my life easier.

Inconvénients :

Agent software we use to connect to devices is 'sketchy' recently, but being replaced with web based alternatives anyway.

Datto RMM

Avantages :

La cosa che più mi è piaciuta è il fatto di avere tanti component già pronti

Inconvénients :

Ultimamamente le gestione delle patch Microsoft non era ottimale, mi è più volte capitato di non trovarle distribuite.

Easy to use RMM

Avantages :

Well laid out dashboard and good documentation, patch management it great and support is helpful

Inconvénients :

Sometimes the dashboard and load in a random language other than English needing the page to be refreshed